What's the point of posting a mandatory mask sign on your front door if you're not going to enforce it? A customer walked in and ordered without a mask (spitting over the cookies). The person working the register couldn't have cared less about it. WE ARE IN A PANDEMIC. Don't put up a "must wear mask sign" if you're going to accept customers without a mask. It creates a false sense of security for the customers that are trying to be safe and responsible. Shame on this Jimmy Johns location. And they forgot my mustard. read more

It took 30 plus minutes to get an online order yesterday and then food was less than average

They have been closing an hour early for the past few weeks. Ridiculous. They leave all the lights on like they're still open. Either they close extremely early, or they just ignore customers. I came at 9:15 and they were already "closed." Their lobby isn't open either. read more

Fast, clean, and got what I expected. Bread was fresh, employees were courteous. Like most sandwich shops these days, two people won't get out of here for under $20.00 but, that's the norm! A go to for Monument locals looking for something somewhat healthy and fast. read more

They've been through several managers. Employees are not given a fair opportunity to get hours in, especially those who have seniority. Over-hire and underwork employees. Boarder-line discrimination with HS students who ask to work certain hours, and disabilities that prevent them from working certain hours. Some employees had a very difficult time getting their pay check. Horrible leadership and communication... especially with new GM. This combined with their lack of customer service is a sign to stay far away from this location. read more

A really sub-par sandwich shop both to order from and to work at. In my time working there I dealt with non stop issues with management, many different issues and always trying to save money at every corner at the expense of the employees all to appease corporate. The food quality and speed as many of you have noticed is really not good and thats all i will say about that. read more

horrible service took Them a while to get the food to us and when they finally did they only gave us half of our order they also put our sandwiches horribly together and and I'm almost positive they gave us tapwater it taste off. it taste like toilet water. Jimmy John's is not freaky fast. monument Jimmy John's needs to get their act together. read more

Jimmy John's - a sub sandwich with lettuce and tomato - Sandwiches Near Me - Monument, Colorado

Very poor service. Took over an hour and a half to deliver food 1 mile away. Customer service is terrible

I come in during lunch every once in a while, and granted all the staff looks young, they are all super professional and very kind people, It seems to be that they are quite under staffed.. but also work their hardest every time i come in.. read more

this jimmy johns F*CKING SUCKS! I wanted extra hot peppers on my sandwich because without the peppers the sandwich is bland as SH*T. AND THEY DID NOT PUT ONE SINGLE HOT PEPPER ON THE SANDWICH. because of this, I was forced to feed my dog the sandwich. Now I am sad and hungry. This Jimmy Johns should burn. Attached is a pic of my dog looking nice after eating a sandwich. read more

Jimmy John's - a dog laying on the floor - Sandwiches Near Me - Monument, Colorado

This is the worst Jimmy John's in existence. Just ordered online and showed up 10 minutes later to see a worker placing slices of turkey in a lettuce bowl REAL slow. My sandwich hadn't even been made. These people are either dumb, stoned out of their gourds, or both. In ten visits, I have never waited less than 5 minutes for 1 simple sandwich, even when I'm the only person there. read more

Horrible customer service. I placed a delivery order and it took about 2 hours. I paid over the phone and delivery guy told me that you did not pay and they did not give me my orders. I called and talked to supervisor and she just said sorry and had canceled my order. This is the second bad experience from Jimmy John's monument. They do not care about their customers. Just wait 2 hours for your order and they don't give your orders and canceled it amd just say sorry. This is not the way to grow your business. read more

These guys always make great sandwiches! Also, the crew gets my sense of humor! I always order with a name from a movie, comic, etc. Tonight I ordered as Wade Wilson and Jean Grey, check out my picture to see how they responded! read more

Jimmy John's - three wrapped sandwiches on a table - Sandwiches Near Me - Monument, Colorado

I have needed to call the store twice to see why my order hasn't been delivered for over an hour and spoke both times to the manager who is very rude. The first time she stated Sunday's are very busy with deliveries and that it is probably best not to order on football Sunday. Just called again to see why my order still shows as "store has received your order" at an hour after ordering & she spoke again with an irritated tone and told me the driver will be leaving with my order now. They charge $6.00 for delivery that is supposed to be "freakishly fast"...will not be ordering from here again. read more

Every time I come to this location, I regret it. Not sure if a manager is ever present, but the kids who work there don't really seem to focus on customer service. For them it appears to be more about personal conversation and having fun. Not that you shouldn't try to have fun at work, but if someone is waiting for a sandwich, that should take precedence over telling a joke or about last nights date. The wait is always long, and that's frustrating when most fast food places have you in and out in under five minutes. The quality of the food is consistent with other Jimmy John's locations, but the service continues to frustrate me read more

sat in the drive through for about 10 minutes waiting to be spoken to after i repeatedly said hello aloud. eventually rolled up to the window assuming someone would help me but nope! the workers just looked at me and went about their business. f*ck this place and the people who work here. you guys suck read more

As my husband walked into the store tonight he was greeted with a back to him as the little kid was facing and talking to the other staff in the back of the store. No greeting was given but a "what do you want." We have gone there many times and my husband knows are orders but was looking for the correct number of the spicy italian when the punk at the counter said in a condescending manner "do you know what you want or do you need more time." My husband told him no and gave the orders, and asked for one sandwich to have additional bacon. The punk laughed and said it will be a while. My husband then went to the truck and upon coming back in he went and grabbed the chips and asked for the cups for our meal. The punk kid then yelled at my husband saying you didn't get a meal and when my husband said yes I wanted the meal the punk kid got another attitude with him. a second person assisted my husband as he had to buy the chips. my husband asked for a receipt for both purchases and the punk kid got offended. My husband grabbed the food and the punk kid made another comment under his breath. As my husband was walking out of the store the punk kid named Levi turned to him and yelled "faggot". way to go Jimmy Johns hiring bigots as employees. read more

While I do appreciate the freaky fast delivery (even in snowy conditions) it sort of defeats the purpose I don't get what I ordered. Not sure if it was opposite day on this particular day, but when I ordered extra mayo, extra vinaigrette, dijon, and light sprouts imagine my surprise when I bit into my sub to find no mayo, no vinaigrette, extra dijon, and heavy sprouts. (Yeah, I checked, I was the only one in our group to get the Italian Night Club, so it wasn't a mix-up). I'll give it another go at some point. I mean, it's Jimmy John's, I doubt they'll screw up twice. Right? read more

Great service. They were fast, friendly, and efficient. Another would recommend and go back. We were just passing through and taking photos of each other. They never complained or asked us not to. They absolutely helped make our night go well, especially on my friend's birthday. Thanks Jimmy John's!! read more

Terrible value for a veggie unwitch. $6.25 with almost no cucumber, tomato or avocado...a little cheese and sloppy with mayo. No peppers offered which would have helped taste. Maybe tuna would have been better option for someone avoiding processed meats with nitrates. read more

Waited over an hour for delivery and no one attempted to answer the phone when I tried to call. No apology when the delivery finally was made. Never again will purchase from this Jimmy John's location. read more

Pretty slow, No where near freaky fast. I watched one person slowly assemble sandwiches at the speed of a glacier receding. Looks like the drive through has priority over people waiting inside. It's a shame - usually these are pretty good. Not sure what the sandwich tastes like yet since I'm still waiting.....ok update and increase one star for Tati g pretty good! read more

Went in for online order. Order not ready, it was given to another customer. They proceeded to shower me with apologies and made my food fresh right in front of me. Outstanding customer service! The staff was so friendly and warm. I love this restaurant! 100% AMAZING read more

Okay so the other day we came in to try it out. What a joke! Service was spot on... as in they were to fast to let us tell them what we wanted on our sandwich and just made it. I asked if they could cut a pickle for my 2 year old and it was as if I asked them to cut an atom in half. So the food at least the food was good enough I wanted to give it another try and order it on the app. So I go to place the order in hopes that's I get it to how I would like it. Well I live 6.3 miles away and it says I am to far... really 6 miles. So I call just to see where they will deliver... yup you guessed it anywhere but my direction. So I have given up. I will drive six miles to go get jerseys mikes that has proven time and time again to be great people and food. read more

I went in here trying to get a good mother fucking sand which and they made my sandwich worse than I could make and I only have one arm. My sandwich was soggier than my grandmas titties and I'm extremely upset about it. read more

Picked up 7 sandwiches today. Pretty sure the bread on all of them was at least 3 days old. I could have tossed all of them through a brick wall. Given the price, this is irritating. Not sure I will be back. read more

Food is good, freaky fast of course. But freaky expensive! Sandwich, chips, small drink $13, you could sit down at a restaurant for that price. Holy crap! read more

Beware when ordering from this location!!!!! I always order an unwhich and apparently this location was never trained on unwhich construction. I keep hoping that will change but so far I get a pile of lettuce!! My last experience I ordered via the app, had a 30 min window for lunch and after 50 mins I called to find my sandwich was told all the drivers called off but my food was on it's way... 30 mins later I called back looking for my food was hung up on called back, talked to the manager who offered her apologies and 25% off my next order.... I'm starving, it's now 3:30pm on a busy Friday at work and I had to beg to get food delivered at all!! This is not the first time this location has left me hanging and I'm done!! I like JJ's and they save me when I get stuck at work but this particular location needs retraining in customer service!! I will be moving my app location to a new store in hopes my experience improves. read more

Love the sandwiches and love the fast delivery. And they will deliver just one sandwich! Which is almost unheard-of. We are so happy jj came to monument. Only wish they had more size options! read more

Not like other jimmy john's I've visited. Sandwiches looked awful after being poorly wrapped and no carbonation in the said machine. Won't be going back. read more

Nope. Called and ask if they delivered to our house...Yes! Called back and place order...Yes! They called back and said, nope, not to your area, we have a 5 minute delivery area. Who cares if my sub is 5.5 minutes "old?" Pizza has been doing this for years. Seriously they need to reconsider their marketing. I won't go back to a JJs...Firehouse Subs is 10x better. read more

i guess the locals don't use yelp here. on the other hand if you are local you know what you are getting with jimmy johns. my two nephews love it and would eat here all the time if i let them read more

Best Jimmy Johns I've been to. All the employees are so friendly and joke around with me. They always use great quality stuff, I watch them discard anything that isn't perfect. Great place for lunch. read more

Manager of store had excellent answers to questions about JJ's meats, cheeses and bread products. Thoughtful company in regard to no hormones and antibiotics in their food. Love their lettuce wrap option to avoid bread carbs. read more

Sandwiches are fine. Typical fast food fare, the same, no matter location. But their delivery policy is insane! They delivered to my house previously, but yesterday, I got a "nope, you are not on our map." Spoke to the manager on duty and he said "oh some driver may have done that, but shouldn't have." I explained that according to JJ's website we are 1.66 miles away. "Well they also look at time." Ok, Mapquest says we are 1.8 miles away and it takes 4 minutes. Now I get a lot of stumbling. Next the franchise owner, same spiel, distance, then time. When that didn't work, "It's corporate. They send someone to drive the area and determine delivery." What? How do they know the area? Don't JJ's bags say, "Exceptional Delivery" and the stickers "We Deliver," and how about those commercials? They could save a lot of money just using Mapquest. I've left a message for corporate, so onward and upward, but not holding my breath. read more