Customer Service the young girl that was there today about 2:11 pm was rude and needs additional TRAINING!!! Unprofessional can't count !!! she had to do my refund because I'm allergic to onion and her nasty attitude and they need hair nets you don't leave gloves on that your touching your hair your face ect.. Change your gloves every time you leave the food area that something I pay great attention to... read more

ordered #5 vito everything on it and got just meat and cheese :/ i ordered it full and only got 3 things on the sandwich lol. not even the sauces or anything.. read more

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When I went to this jimmy johns on a pleasant Tuesday evening and I ordered a six inch vegan sub and they charged me for a 12 inch sub. The sub wasn't even six inches long I think the worker cut off some of it to eat for themselves. The floor was trashed and the garbage was overflowing I almost fell walking out of the restaurant. read more

This is the worst Place ever. The amount of meat they put is non sense. I rather eat at subway.

***Covid 19 walk in and pick up review*** Wow! It's has been a while since I have had Jimmy John's, there are none anywhere near me on the west coast! I am staying next door at the Marriott, and I wanted something quick...let's just say freaky fast and freaky good....if that still their Moro? Anyway maybe it's because I was hella hungry? Or maybe it was just that good! I ordered the Italian night club (#9) It is better than I remember it. I was seriously in and out of the store in less than a minute. The bread was fresh, the combo (SALAMI, CAPICOLA, HAM & PROVOLONE onion, lettuce, tomato, mayo, oil & vinegar, & oregano-basil) of everything was just right! TLDR: I miss Jimmy John's! And this hit the spot! read more

Jimmy John's - Italian Fight Night - Delis Near Me - Normal, Illinois

The person who works there is extremely racist towards Indians. He was rude from the beginning. At first I thought he was just in a bad mood but no, he was very rude throughout the process. I was wondering why he was soo pissed off with me. Rolling eyes and deep sighs whenever I ask for something. I have never experienced this kind of behaviour from anyone in any food chain. It was a weird experience over all. I came back and was talking to my friends about this and guess what, he said he experienced the same thing last year so he didn't even get food there and just walked out. Never going back again. It caused me alot of anxiety. read more

We went and waited 30 minutes for our two sandwiches and a drink and when we got it one sandwich had so much toppings(meats) it was too much to eat. The other sandwich had ONE layer of turkey and I had to eat bread and lettuce for lunch. not that hard to add meat to a sandwich read more

Jimmy John's - a person holding a hot dog - Delis Near Me - Normal, Illinois

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I placed an order for delivery two blocks away, the order came 45 minutes after the order of two sandwiches and one drink. My sandwich did not have the bacon or cheese I paid extra for - and it took so long that the ice in my drink was completely melted. There is a JJs down the road from this one, shop there. Or go to the store, buy bread and meat, and make one yourself. It will be faster. read more

Neither employee were wearing their mask over their nose and they pulled their masks below their mouths to speak.

TERRIBLE! Worst jimmy johns in town! I should've wrote this review a long time ago but today I have had enough. I had a free sandwich reward, and bought a drink and chips. I got my sandwich.. an hour later with no drink or chips & that was the only thing I paid for. 2 weeks ago I ordered from this location and NEVER got my food. I tried calling over TEN TIMES nobody picked up. They said it's because they were closed, I ordered it at 9:20p, started calling at 9:50p when I noticed it wasn't out for delivery, they closed at 10 & I am only 5 minutes away. I called the next morning, they just offered to send out the order then.. like what is that going to do me? And then it took over a week for the refund to show up! Horrible service, end of story. read more

I work less than half a mile from this Jimmy Johns. I understand everyone is short staffed, but it took OVER ONE HOUR to get my lunch AT WORK. (i.e., my lunch hour is OVER.) The last time I ordered from them, the same thing happened. THe manager gave me a few coupons for free sandwiches, but I cant use them online. Lesson learned....I will not be ordering from here again. DO NOT recommend. read more

No such thing as "freaky fast" for a very long time - well before the pandemic. Ingredients are skimped on and so tired of paying higher prices for less food. I like to support local restaurants, but will be making my own subs from no on. read more

This was my first time having a bad experience with this Jimmy John's location. I put in my order at 8:13 pm and waited about an hour before calling. The tracking didn't update either, it kept saying "we got your order". When I called the store, the man who answered was rude and told me that the driver tried to call me. I told him that the call probably didn't go through because I turned on the feature that silences all calls that are not in your contacts (the feature is on all iPhones). But the man on the phone also said I called the driver back, then immediately hung up once he answered, but I never called him because I didn't even know he had called me. He then told me that he "didn't know whether to believe me or his driver". The man on the phone also explained to me that when they couldn't reach me he told his driver to just FORGET ABOUT MY ORDER and to worry about it later. So my guess is that they were just going to take my money and not ever bring my order so I'm glad I ended up calling them. That's not all folks! When the driver came to bring me my order the second time he didn't even know where the door was to get into the building so I know for a fact that there was no effort made to get my order to me the first time around. He could have used the buzzer by the door to ring my apartment or use the code that I provided in the delivery notes to get into the building. He then asked what apartment he was bringing the order to. Then he asked what floor the apartment is on when the apartment number begins with a 3. Like come on. Worst service ever tonight and make sure to keep an eye on everything when you order at this location because there was definitely something sketchy going on tonight and I think I caught them. read more

I ordered 65 dollars worth of food today. When it got to my home, the sandwiches had no meat on it.. I double checked receipt and no I did not order it incorrectly. When I called the manager told me he would remake it but it will take a while for be delivered again. Since I'm pregnant and already waited 45 minutes the first time I decided to just drive up there. When I got there the delivery driver was there. When I explained who I was they said "oh yeah your orders right here" so it was just sitting there while they were hanging out. Cool. I asked if could get a refund on JUST the delivery fee (not even a full refund) and they straight up laughed in my face. I asked for the manager and the man informed me he WAS the manager. And that's how he treats his customers? He was so unbelievably rude I was shocked and beyond disgusted. I had to walk out and when my boyfriend came in to get the food they were extremely rude to him too. How high do you have to be to forget to put meat in a sandwich?? That's what happens when you have college kids running your store. If I was the owner I'd be embarassed. read more

Everyone has heard the commercials! Someone on the commercials is always trying to convey the "Freaky Fast" delivery of their food. But do you believe them? Oh boy! YOU REALLY SHOULD! I ordered the food from this location and I can not stress the exact nature of the statement enough! They delivered my food in no more than 7 minutes from the time I ordered! I should also note that Google maps estimated it would take 3-5 minutes to arrive at my home! I should also mention that I personally think their sandwiches are superior to most "sub sandwich" eateries in town. The other sub sandwich places don't deliver either! Check them out! You wont be sorry! read more

God I love this place. And, yeah, it is a "Jimmy John's," but I love it. I've eaten a sandwich there a bajillion times and I've always loved it. There's something about this Jimmy John's that makes it better than the Jimmy John's in Naperville and Bolingbrook. The guys here are kids who are just like me (or close enough, College Kids) that there's always a very welcoming atmosphere. The Sandwiches generally pack a little more meat (or in my case: tuna) than other Jimmy John's I've been to. So, how can you judge a Jimmy John's franchise? The amount of meat and friendliness. There isn't anything else to judge them by. Clean bathroom, fluorescent lights and tables, plus the aforementioned merits. This is my FAVORITE Jimmy John's. I actually specifically prefer it to the one on Main Street and Veteran's in Normal. read more

Such a disappointment. Wrong sandwich and missing ingredients. There are much better places for lunch than this.

Jimmy John's - pretty solid spot. It really can't compare to any local deli you'd find on the East Coast but this place did the trick for me with a couple of lunches while I was staying in Normal, Il. There isn't much for food options, so it's pretty tough to overlook this place. It was also a stone's throw from the hotel where I was staying. I'm pretty sure Jimmy John's is a relatively large sandwich chain in the Midwest. It's definitely better than Subway, but I'm not so sure that is saying a lot. I had turkey subs on both visits. On my first visit, I made the critical mistake of not ordering double meat. If you don't order double meat, you'll be sorry. Toppings are pretty fresh and they had some good hot peppers. On my second visit, I remembered to get double meat on my sandwich. The sandwich, this time around, was much more filling. I'd recommend the double meat and getting some hot peppers. Bread was very good and baked in-house (I believe). Not a phenomenal chip selection but what can you do? Prices are very reasonable and the place is incredibly clean. Lots of seating too. Here's something funny - when I ordered my first sandwich, they told me I ordered "sauce" on it. I asked what they meant by sauce and the girl responded, "oil and vinegar". Never in my life have I heard oil and vinegar referred to as sauce. Anyways, it's a decent spot. I'd return here...give it a shot if you're in the area. read more

I love Jimmy Johns. This location is nice, and is conveniently located very close to the ISU campus. If you are in a specific building, they will deliver to you. read more

Jimmy John's lives up to their slogan of "freaky fast." I've always been a fan of their sandwiches and the staff always seems to be upbeat. Enough to earn them 4 stars in my book. read more

Delivery driver forgot my chips, I called and nicely asked to put the couple bucks back on the card! Manager called back and sent me 2 free bags of chips anyways!! Thanks jimmy johns, excellent customer service (: read more

I went there two days ago and just started getting awful symptoms of salmonella. I usually don't eat the sprouts, but for some reason ordered a #4 and didn't question that they were on there. The other people I ate with who also consumed sprouts have been to doctors experiencing the same thing. Within the last two days there's been salmonella outbreaks in Wisconsin and now Illinois, so there's a safe bet I'm never eating at Jimmy Johns again after this ordeal. read more

I ordered a veggie no mayo extra avo. What I got was a turkey bacon with mayo. I think someone played a joke on me but I'm not laughing.

So my buddy and I walk into this jimmy johns right and just received phenomenal service. Dude who works at 11 pm Sunday night shift you're the fastest sandwich artist I've encountered. Thank you for this incredible jimmy johns experience. #FreakyFast #FreakyFun read more

I wanted to make a delivery order to Milner library and they said I would have to call the Jimmy John's on Main Street because it was closer, however when you map it on maps it shows that they are closer to Milner. They are just really lazy and didn't want to make the drive!!!! Guess they'll miss out on my tips read more

We ordered from Jimmy John's expecting a fast delivery, we had to call back an hour later to check on the status of this one sandwich. We were told the driver had called 4 times but we did not receive any of those calls. They had just confirmed the address and had the phone number on record. I feel hurt on an emotional level, I think I may develop trust issues after this traumatic experience. Thanks Jimmy John's, thanks for nothing. read more

I just had the best customer service experience with this store. I made a mistake in my online order and the Manager went out of his way to fix my error so that my staff would have their lunches before their meeting started. He went above and beyond and it was so greatly appreicated! read more

slowest delivery ever! I waited over an hour for a single sandwich which they then proceeded to get wrong! I was then forced to wait another 30 minutes until the next one get to me. Absolutely ridiculous! read more

This place is great!!! Fast delivery, great people there. I ordered 5 subs and they were at my house in less than 12 minutes. Fast easy inexpensive. read more

It's a jimmy johns. Okay subs at high prices. But the staff here is amazing, especially with putting up with drunk college kids. You guys are the only resign I come here to fill my drunken hunger read more

Took me almost 10 minutes to get through over the phone at 10 pm on a Sunday. Finally talked to someone after 4 calls. First they told me their computers were down and couldn't receive anything but cash, then almost terminated the phone call. After I stopped him and mentioned I had cash they had a different explanation for why they couldn't help me. They stated they wouldn't deliver because I was out of their "zone", though I live 5 minutes from them. It really seemed like a couple of stoners just didn't want to make a sandwich or deliver it. This is a very sad turn in Jimmy Johns customer service as I have never been unable to get a sub at anytime of the day or anywhere in this town until just recently. Side note: the last time I ordered it took me over an hour to get the delivery as they went to the totally wrong address. Neither time have I received anything close to a sincere apology. read more

the location closest to my district is closed at 10pm and this location is out of my district so they couldn't deliver my order even though they are 10 minutes away. not there fault but who cares if they are freaky fast if I can't get a sandwich read more

This review is not about Jimmy John's food. I think they make very good sandwiches. This is about the fact none of their Normal locations will deliver to the Ironwood area. I recently moved from Bloomington to Normal. Their N. Main St. store is 2.5 miles away, the S. Main St. store is 3 miles away, the Landmark store is 3.5 miles away. We certainly should be in their delivery area and they're missing out on a lot of business by not servicing the Ironwood/N.Linden areas. Very disappointed in their management at all 3 locations for excluding us. When I was turned away by all 3 locations they said I could place a pick-up order. That's not the point ! If I have to pick up my sandwich at the store I'll go to Subway. I'm not giving my business to any Jimmy John location until they start delivering in our area. Many of my neighbors feel the same way. I'd like to give a big "THANK YOU " to AVANTI'S (3.5 mi.), FIRST WOK (4 mi.), DOMINO'S (2.5 mi.), TOBIN'S (4 mi.), PIZZA HUT 706 S. Main (North Main) 3.5 mi. and many others for including us in your delivery area. Avanti's (Gondola), Tobin's (Big Tob) and Rosati's (The Cheef) make great sandwiches so we're not missing out. It's just too bad Jimmy John's is unwilling to go the distance like their competitors ! read more