Nice friendly staff at this location. Store was nice and clean. Tried the #9 Italian Night club, it was ok, will be back to try more.

Ambiance ? The customer is always right.. some people who work here think they are boss... the service was very poor... a lot of laughing and playing . Food was cold and damp. The rudeness from the waiting service was just plain rude. read more

Went there this past weekend. Sandwiches were really good but one particular employee was extremely rude and looked like she hated her paycheck. I felt bad bc it was very clear her co workers were embarrassed by her lack of care to do her job. read more

The sandwiches here are pretty bland. The bread is firmer than subway's bread, but otherwise the actual fillings and toppings are kind of sad. I was on a busy work trip and they were catering out food from Jimmy John's so it was either go hungry or eat this. I wouldn't go out of my way to go here, and wouldn't recommend it for others. read more

Worst service from any JJ's I've been to. They closed at 9pm and I got in at 7:45pm and the chairs were all upside down already. When asked if I could eat inside, they said "you can eat outside, sorry". Yeah, I was not going to eat outside as they clearly never clean those tables. I ordered to go and found that my order was all messed up by my server, Mikaela. I ordered a #15 and was given a #3 with extra cheese. Also, I asked for a cup of water and they charged me for a medium fountain drink which I never got. If I knew I was being charged for water, I would've at least demanded my cup, but I was already far. read more

I love Jimmy John's. This location is really exceptional every time I've gone- as if they actually like going to work (which not a lot of people can say). They are kind to each other and to their customers. Also I love the food. I used to live down the street from this location, and even though I could easily walk to get my food from there (street parking is always a gamble!!), the delivery process was great- I've always had great service from them. I wish I lived closer or that they delivered to me where I am now. read more

This was my first time at a Jimmy John's restaurant. I ordered a number 10 and when I asked what came on the sandwich the cashier replied "Everything that's supposed to ". As someone who has never been to a Jimmy John's I found her response not helpful at all. The sandwich was ok, but it would have been better if I would have been able to add to the fixings. Instead she acted putout by the question. read more

The only complaint I have from my 2/25/23 afternoon visit is that the restrooms don't have a changing table for babies. My grandson had a blowout and I had nowhere to privately change him, so unfortunately I had to lay him in the chair at our table and change his yucky yucky messy diaper for everyone to see. Embarrassing for me and also not pleasant for others. But, ya gotta do what ya gotta do to get the babies cleaned up. A changing table in the restroom seems appropriate. The staff was very friendly. I have no complaints about them at all! Matter of fact- I was feeding a baby while eating so the sweet worker cut my sub into sections so it would be easier to pick up. read more

This is the best location ever! Great service, sandwiches were delicious and clean store. The owner really cares about his store and I look forward to going back ASAP!! read more

My wife has been bragging about a sandwich called "unwich" from JJ since they opened their doors. I finally tried a Gargantuan Unwich.and let me tell you I was impressed! (Even though they were out of onions when I ordered, it still was a very impressive sandwich! Ms Andrea was the manager on duty when I visited this restaurant and she was very apologetic about the onions and even offered to cut some while I waited, it was late and that was unnecessary but definitely appreciated. I will be back next weekend and I'm letting everyone know about the unwich offer at JJ. Kutos to JJ for the Keto friendly options and welcome to the neighborhood! read more

So disappointed, love the food but the employ who was at the register looked upset at the fact I came in, I greeted him. The place looks like they were closing at 8:40pm. Unfortunately, I can't give you a name, there was no name-tag. He served a customer behind me, and gave her cash and change with the sanitary gloves he decided to make my sandwich with. Don't waste your time and move on a JJ away from this place. read more

Horrible customer service. I called on my lunch break to place an order and the gentleman I talked to was just plain ignorant...after I told him it was for delivery he replied, "don't you have a car? I only have a bike and it's freezing outside"...wtf? I canceled my order, and will never again order from here. I also let my coworkers on the base know as well... read more

This is one of my favorite places to eat , on top of that my boyfriend works there so he makes my sandwich every time and i always get a tuna with oil and vinegar, cucumbers, lettuce, a little mayo , and the kickin ranch . they have great customer service and the delivery driver are on time and pleasant. make sure to stop pass or order a delivery. read more

But it's just a sub shop, folks, and a limited one at that. No hot subs at all, no home-made salads (except for a tuna, which is made fresh with celery, onions, mayo and soy sauce (?), and is OK), no soups, and only one kind of roll (a doughy and definitely not-light french one, baked fresh from prepared dough). The meats are good, and all the sandwiches seem to be covered in shredded lettuce, which is also good. And maybe the best choice might be the lettuce wraps, which are roll-less offerings of several of the regular sandwiches, wrapped in lettuce leaves. The service is quick, and the servers, all very young kids, are pleasant. But it's still just a sub shop. read more

I'm the kind to usually bring their lunch to work, but sometimes life gets to you and you have to buy lunch. I work a block away and a lot of my coworkers order from here so I decided to give it a shot. Jimmy John's is the essence of America - cheap, fast, and a lot mayonnaise. The subs were mediocre. Percentage wise, I would say they are 45% bread (which I will admit, is pretty good bread), 25% lettuce, 13% tomatoes, 5% meat, 7% cheese, and 5% mayo. Also, I was disappointed at the customer service. If you're advertising freaky fast service, I expect to have freaky fast service. I was merely picking up my sandwich and still had to wait several minutes until I was helped since the cashier was joking around with other employees - keep in mind that I was the only person in line. For what it is - a bland, sub shop with young employees - it's okay. read more

If you have been to a Jimmy Johns before and liked it, you will love this one. The location here is greater than locations I have been previously. Greater in which ways you may ask. Well, this place happens to be located in a historical area and they have seating inside. This location has all the other things you love about jimmy johns, like the witty decor, fair prices meals and the fast, yet friendly, service. read more

Been ordering from this Jimmy John's for the past few years and I can always count on them for good sandwiches. The area of Olde Towne doesn't get Uber Eats, but I always know that ordering Jimmy Johns is a great option. Not only do they have "freaky fast" delivery, but they're sandwiches are always on par, and the bread is always to die for. read more

Jimmy Johns is one of my favorite places for sandwiches. Their sandwiches are delicious and I truly appreciate the quick and easy ordering system. If I wanted to waste my life waiting in line listening to customers berate and yell at a "sandwich artist" I would have gone to Subway. I don't have time for ridiculous customer requests like slightly toasted, light on the mayo, only two pickel slices or some other dumb request. As a customer who knows what he wants Jimmy Johns is perfect. I ask for a number four. I take a seat. 1 minute later I am out the door and moving on with life. I did not give five stars because the cashiers could smile more and make some sort of attempt at verbal communication. I realize the younger generation is not big on verbal communication. But a simple hello and smile go a long way with customers. Aside from that keep up the speedy and delicious service!. read more

Friendly staff. Said hello when I came I. My unwich was made exactly as asked. Price is reasonable. Food is fresh!

Exactly what I normally expect of Jimmy John's. This Portsmouth location: Professional and courteous staff. Clean environment. Quick and convenient service. read more

Jimmy John's - Entrance - Delis Near Me - Portsmouth, Virginia

Absolute worst Jimmy John's this is one of my favorite sandwich shops the staff is extremely rude! Ask for a BLT which stands for bacon lettuce and tomato on Long slim roll. when I questioned the manager why there was only baking on my sandwich she informed me that we asked for a slim I asked for a BLT bacon lettuce and tomato and she said well you asked for a slim this is the most ignorant woman I've ever met in my whole life if someone says BLT doesn't mean only baking what does it mean bacon lettuce and tomato they didn't even put mayonnaise on it! Worst service she was rude and the worst part about the store is there's never any parking don't waste your time read more

Delivery was fast. Sandwich was sick. Never again. And the pickle for the extra charge... also gross. read more

Jimmy John's - two pickles on a wrapper - Delis Near Me - Portsmouth, Virginia

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This is one of my works go-to places to order and the sandwiches are always consistently well made and I love all of our delivery guys. They're all so nice! read more

I sent my husband to get my lunch and despite the reviews still went. He said the worker was just very rude and was clearly agitated about something. My sandwich had nothing in it when I got it. Was so disappointed since any Jimmy John's I've ever been to has had such great service and food. read more

Clean, and quick. Subs are always great. Club LuLu is my favorite. I just wish they expanded the deli every radius but other than that, awesome service! read more

Ran in here to grab a sandwich with the kids before a class nearby. Staff was friendly and helpful. I ordered something and he suggested a different menu item to reflect what I really wanted. I just hadn't seen that, so yes, I got the right item thanks to the staff. They were super quick getting it made, and it was yummy! We will return! read more

Oh Jimmy John's how I love thee. I have never had a bad experience ordering with them. I usually do delivery because I'm lazy but the store is very nice. They are always busy. The staff is very friendly (including the bikers who bring me my food in the freezing cold). Best of all, my sandwiches are always made correctly! If I put easy onions then I get just the right amount. read more

As far as Jimmy Johns go, this is probably the best one Ive been to or gotten deliveries from. Awesome friendly staff, especially quick service as well as quick deliveries. Deliveries arrive well before ETA (sometimes 15-20 min), which actually throws me off as deliveries are usually later than ETA. The subs are good, standard Jimmy Johns. My only complaint is that more than once when getting delivery they have forgotten my chips. They always make it right though, rather its bringing me them or correcting the charge. They normally have a 1mi delivery radius, which I lived just outside of at my previous home (about 2mi) but usually when I called there was someone willing to deliver to me. read more

Fast delivery!! Always good! I changed from good to bad, I've ordered from here for four months. Then for some reason my street is to far?? Wtf and to think I gave a 5-6$ tip on a 10$ meal. Extremely disappointed customer. Should I say ex customer read more

So this is my second time at any Jimmy John's...anywhere! I still cannot wrap my head around the popularity of a place that has regular subs that are not that special. I bought a #5 Vito which was a basic 8" Italian sub. Nothing more or less. With a drink and chips, $9.03. It was good, but it wasn't..."omg, I'm coming back every week good." Just not there with the price I guess. Maybe if they dropped the price or had a better gimmick that came with the meal. read more

We decided to stop here on our way to the office for lunch today. It was my first time here so I told my friend to order for me, we got two Italian sub combos, I thought 22 bucks was a little steep for a couple sandwich's. Anyway we ordered it to go, they were very fast which is a plus for lunch. The sandwich was good, should of asked for no mayo since it was an obscene amount and had to wipe most of it off. The taste was good, but the bread was too chewy which resulted in most of the filling getting pushed out the other end and I found myself reassembling the sandwich several times. I would recommend this place if your looking for a fast lunch, just ask for light or no mayo. read more

It was quick and efficient. Great place to stop if you want to grab a quick bite to each before the children's museum.

This location, like all the others I have been to, are freaky fast. I have dined here a couple times before, but this is my first review. This is an EXCELLENT location in the historic area of downtown Portsmouth! The food is always wonderful. The staff is exceptionally friendly & are all great folks. The store is always spotless. I love this location. It should be on your list to go to when you need something quick & delicious in the area. It is within walking distance on the Portsmouth Main library & is right across the street from the TCC Visual Arts center. read more

Worst customer service I've experienced. Workers mumble under there breath when taking your order and overall it seems like this place had good management a few years ago but now not so great. 2/4 times I've been here I've had a bad experience with customer service. Can't complain about the sandwiches. I would give this a one star if the sandwiches were poorly made too. read more

I have ate here a few times and it's not worth the money. The service is fast but the employees are rude! They have no customer service skills. Order your food or move a side kinda attitude. The subs are average. There is nothing special about them. However, I do like their lettuce wraps. They are delicious and fresh. Other sandwich shops dont offer them so I continue to eat here. Customer service is a big one for me! I hope they teach their employees some manners! read more

First, they make good subs. Average but good. Their delivery is really the only reason I order from them. I normally eat my lunch at my desk while I work so if I don't bring my lunch in I order from Jimmy. They are so fast I can place my order, get up and go to the bathroom and by the time I am done washing my hands they are normally there. Every once in a while it takes another minute or two. Pretty cool... But, (there is always a but right?) how do you call yourself a gourmet sandwich place when you have extremely limited options. Limited you say? Yes, limited! If you want cheese you get one type. One! If you want a sub, you get one type of bread. One! You cannot get it toasted, heated, pressed or anything other than cold. Period! I know, right! Seriously, it takes you 5 minutes (average over the last 6 months) to get me my sandwich. If you take the extra two seconds to choose a different type of cheese and/or a different type of bread and then toast it I probably wouldn't notice other than it would step up your game a little. read more

Went here today for a quick lunch. Nice location, kept clean and people were nice. Just a little slower then normal. Subway would have been faster read more

Fast, fresh, and delicious describe Jimmy John's in Olde Towne, Portsmouth. My sub was ready by the time I paid for it. Nothing better than quick service, fresh, bread, and a delicious final product. Definitely returning! read more

I ordered online and delivery was very quick. Not happy about the amount of meat but I have never eaten here before so i did not know it comes with two thin peices. So you need to add extra meat so it doesn't taste like a veggie sub. Price is to much for what you get. read more

I attended this place today when I walked in I notice everyone was cleaning which a clean place is always a plus. There were no customers at all in the building it was just us two. I glanced over the menu and was ready to order but I notice the young lady standing by the register had a look like we werent welcome there because she stood at the register with a broom in one hand like hurry up order so I could go back to cleaning so I merely advised her that she shouldnt do that it sets the wrong look for the customer. Its good to clean by when u see u have a customer put ur broom or mop to the side wash your hands and handle your customer service. The young lady rolls her eyes at me and said whateva she aint gunna be the one to make it. So I shut up immediately and when to the side. Noone washed hands and said have a nice day the customer service was just horrible due to one young lady running the front. I will neverstep in there again Ive gotten better service at McDonalds. So if u want better service dont go Downtown Portsmouth go to any other one. read more