Alex was great !!! The ingredients was fresh I'm so happy I me and my son dropped by. Oh yeah and delicious brownies read more

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Food was okay but the service was a bit...awkward. No hello or anything, just told them my order and left. Place was not crowded but the two workers there were not at least social or anything. Not sure if I'll come back - lacked customer service quality. read more

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I fell in love with Jimmy John's in Austin as a hungry undergraduate student and the craving for a freaky fast sandwich still strikes occasionally. Their sandwiches are very fresh and absolutely delicious. However, service could do with some improvement. I ordered two large JJ platters last year for an event but they were prepared incorrectly. I specifically asked for no mayo on any of the sandwiches... every single sandwich was slathered in it. I sent corporate an email and was promised a "do over" tray by this location but it was never fulfilled. Definitely disappointed. Will return for sammies but probably not for large scale orders. read more

So friendly, helpful and fast! Thank you for helping me with my order! I'm ordering sandwiches as a gift and you've made it easy for me!!

The Vito Italian sandwich, made with hand-sliced salami, capicola, & provolone cheese with French bread is so good. I give a 5 star if I could ever see employees wearing gloves. read more

I had my daughter pick me up a spicy Italian with extra tomatoe, she said she had to wait 20 minutes she came home the sandwich had 1 piece of Turkey only lettuce and cheese. I drove back to the store requested to talk to the manager, she barely even noticed they made a mistake and said oh well we were real busy, you want us to remake the sandwich or we can refund your money but I can't do both. I told her please refund the money and I said I'm off to Jersey Mike's I'm not coming here again. Pretty poorly run sandwich shop!!! Jerseys Mike's is way more superior read more

Jimmy John's - a sub sandwich cut in half - Sandwiches Near Me - Sugar Land, Texas

Service is the most unfriendly and unprofessional you will receive. Did not listen to my order and then proceeded to act like it was my issue when I insisted it be corrected. read more

Jimmy John's Sugar Land town center has exceeded my expectations with great quick service and fresh variety sandwiches every time! Michael and Sean have been wonderful accommodating last minute catering requests and so helpful with suggestions when needed. read more

Long story short, I came to get a meal. I told this guy that looks like he plays video games for a living what I wanted. I guess he dint hear me well when I said I wanted the meal so he gets all frustrated about it and boyyyyyy did I almost go off on him. This guy seriously has no people skills. 10-14-20 3:47pm read more

Worst sandwich I ever had from this location. Normally their sandwiches are great. I asked to be sure they put oil and vinegar. Got home not only was there hardly any oil and vinegar in the sandwich I couldn't even see that they put mayonnaise. I would prefer to pay a little more for a good sandwich then they cut back and you get a shitty sandwich! read more

I stopped by to pick up two sandwiches for lunch today. When I walked in to order no one said anything to me. I looked at the menu board and began ordering to the young man at the cash register. I was using the side menu as I was just trying to look quickly. He says to me very very rudely, "maam, there's a menu above and I can't hear you". I continued my order, paid, and waited on the side. He took extra long as he wasn't very nice and seemed to be having a bad day. When he finished my order he took both sandwiches, didn't put them in a bag and slammed it on the counter in front of me and walked away. Never been treated this poorly here and will never come back. read more

Hi went few days ago! It was my first time going after years to this location. I was confused how to order and what .... the Indian/Pakistani guy was very kind and helpful and patient while i decided . I ordered for my daughter and i and he made sure no jalapeños were on her side of the sandwich. I really appreciate his customer service. At time high schoolers were working here and just so lost or it's Thier first job i don't blame them. But i didn't come across that here this time. Sandwich was really good too! Hope that helps u decide to go or not :) read more

This store is one of my favorites! The staff is always nice and very patient with my ordering style!! The food is always yummy!!!

The #4 (turkey) is tasty, but I like my sandwiches hot or at least warm -- unfortunately, Jimmy John's serves all of their sandwiches cold. The food came out pretty quickly, but one time I decided to try a sandwich "Unwich" style (making it a lettuce wrap instead of using bread) (I wanted something lighter after having eaten a lot of heavy meals lately) and they forgot the cheese. so literally this was my lunch: lettuce + turkey + a couple of tomato slices. That's it. Omg. So sad! And needless to say, not filling. read more

I'm not sure how they do it but they make their sandwiches so fast. Sometimes possibly too fast as once I got my sandwich without cheese and the lettuce was not "EZ" but any stretch but for the most part they do a good job. Their chips are awesome, each bag comes full. Only thing I'd suggest is getting a list of their toppings and options for what you can get in a sandwich since most of their sandwiches already have their suggested toppings so unless you tell them what you want you're pretty much getting whats listed in the description. For example you can get hot cherry peppers on a sandwich but unless you knew that you'd just get whats on the menu since you don't really watch them make your sandwich. Other options are: Italian Vinaigrette, Grey Poupon Dijon Mustard (this is the only type of mustard they have), Onions, Oregano, Avocado Spread, Cucumber, Tomato, Hellmann's Mayonnaise, Bacon, Roast Beef, Smoked Ham, Tuna, Turkey, Provolone Cheese, Vito Meat (Capicola/Genoa Salami), Capicola alone, or Genoa Salami alone. All these can be added as extra toppings to whichever sandwich you pick. Each topping can also be deemed "XTRA", "REG", or "EZ". Everything but the Avocado Spread, Provolone Cheese, Bacon, Turkey, Roast Beef, Smoked Ham, Tuna, Vito Meats can be added without an extra charge. Some things come out cheaper than Subway but the biggest sandwich also only comes in 8" rather than 12". #15 Club Tuna with chips and a drink goes for under $9, not bad. Great place if you want something faster, cleaner and a little different than Subway. read more

Jimmy John's - Sandwiches Near Me - Sugar Land, Texas

Love this location!! It's always clean and the staff are neat! Danny went the extra mile for our family. I came in with my 13 year old son--he loves the giant BLT! Danny amazed this mom with the kindness he showed my son--just a few encouraging words of wisdom that were spot on! We walked in for some subs but floated home with so much more than just food. Thanks JJ and Danny! read more

If I could give 0 stars I would. I work 0.5 miles away and ordered from this location through DoorDash because I was in meetings all day and didn't have time to leave for lunch ( side note: this location elects to use their own couriers, not Dashers, DoorDash simply placed the order for me). My order was placed at 11:42am and was projected to be an 18-20 minute delivery which made sense since they're only 0.5 miles away. Instead of 18-20 minutes my delivery took 50-60 minutes, what should have been a warm sandwich was cold, and what should have been French bread was wet mush and all the ice in my drink had already melted. Had I had the time in my schedule I could have walked from my building to theirs, ordered, eaten, and walked back in the amount of time it took for them to delivery a 0/10 sandwich and saved myself the $2.99 delivery fee and $6 DoorDash fee. read more

First time ever being disappointed with Jimmy John's. They advertise "Freaky Fast" so I did an order online for pick up due to the whole COVID thing. I ordered, got in my car and drove from Rosenberg (HWY36) to Sugarland only to find my order hadn't even been started on. SUCH A DISAPPOINTMENT! The whole point of ordering ahead is so your food will be ready minimizing your wait time. Let's try saying "Freaky Slow" read more

Online it says they open at 10am. I went inside today at 10am and they told me they don't open until 10:30am-I'm not sure what's the truth maybe a manager can respond to this post? I don't like having to drive all the way there and be there by 10am and for them to tell me they are closed and don't open until 10:30am read more

Went inside to order at 12:45pm, typical lunch time. My order was taken then I was told I would have to wait for my order because THEY RAN OUT OF BREAD!? Aside from the humor of a sandwich chain running out bread, why would someone take my order knowing they don't have ANY bread to make my sandwich and purposely avoid telling me until I've paid! The man who took my order had an extremely poor attitude when I expressed my dissatisfaction. Jimmy John's, y'all need to fire and rehire your afternoon shift. read more

My experience at this location was...less than pleasing. I had never been to a Jimmy John's before and told the woman at the cashier this, because I'm sure I looked a little lost when I walked in. I eventually ordered a #1 just to see how the food was. I was never asked what I wanted on my sub in terms of veggies, etc...but I just assumed that meant that what I ordered was already stacked with specialty items specifically for that sub. When I got the sub, I was a bit shocked. It was literally bread, a little bit of meat, some cheese and a massive amount of shredded lettuce. I went up there to ask if I could put some other things on my sub...(pickles, peppers, mustard, etc.) and she handed me some mustard packets. What???? I'm ruined for Jimmy John's and will stick with Jersey Mike's. Oh, and the 2 stars is because the bread was decent and they had jalapeno chips. read more

I've been a customer at this location for over two years now and keep convincing myself to go back thinking the experience will change. My kids love their sandwiches and they're decently priced so it's a quick lunch pick up after Saturday morning activities but despite their motto that they're quick it's always a whole to do to get a sandwich here. The team is pretty unfriendly to start with. If you ask a question it seems that you bothered the cashier and today was no exception. It took over 20 minutes to get my order because a large order had been placed prior to my arrival. That's fine I get it but maybe instead of having three or four people work the same order have one of them do the order for those ordering at the restaurant. My sandwich was also completely wrong, I can't have onions and specifically said "no onions" and it was in the receipt but there they were. It's a shame there isn't another location closer. read more

I had wonderful customer service with Danny, he helped me decide on what to order and informed me on what their unwich sandwich choices were, very good place, clean, and friendly, go check it out, I was very satisfied, will be going back again read more

great service! great food! great music! guys behind the counter are good folks. we came in, folks were courteous, and served us right away. light music playing as background was nice as well read more

There's not much I could think of to improve my experience here. They create a decent sandwich, and definitely live up to their name out of being super fast. I literally by the time I pick up my chips after paying for my food my sandwich is already ready. That is amazing. When you walk in, the ship selection is actually at leg high-level just below the register. They make your sandwich by the time you start ordering. And your food is ready by the time you're ready to grab a drink. The interior this place is a decent dive. And the cool thing is there is an entry at the front and the rear of the restaurant so it's easy access in and out. There is outside umbrella seating and if a friend would rather have a burrito, they can get chipotle next-door and you can get a sub sandwich and meet and sit outside together.But I would encourage you to tell your friend to order chipotle I had a time, because by the time they get their burrito you could've already finished your sandwich because of how fast they make it. Every time I come here the employees seem focused but very nice. And the place is also very clean. read more

Jimmy John's - Outside front of Jimmy Johns - Sandwiches Near Me - Sugar Land, Texas

I boycotted Jimmy John's from 2003-2008 because of this terrible hippie tramp in Austin who had a shit attitude because of what I ordered on my sandwich. Back then, I didn't have much of a preference for all the toppings so I told her which ones I wanted and she said something to the effect of, "Why didn't you just order the Turkey Tom??" to which I replied, "I've never been here before, how would I know what that is?" Then she threw the bread on the prep station and tossed in the ingredients with a scowl on her whorish face. Fast Forward to late 2008, I finally came back but to the Sugar Land location. Well, their service is great and so are the sandwiches. I prefer the Gargantuan fully loaded with extra hot peppers. I usually go every other Saturday when I'm in the area but I have only been to this location. All is well at Jimmy John's now except the Gargantuan still isn't half as good as my DiBella's sandwich in Rochester! read more

Went here for the first time (is that even possible?) for a quick bite, and ordered the tuna salad sandwich. AMAZING! The tuna salad had so much flavor and crunch, and the bread held up its integrity as well. Will definitely be back! read more

Stopped to grab a bite....front cashier man was helpful! I ordered a #13 with extra veggies! Bread was fresh I ate outside, no complaints! read more

Jimmy John's - #13 extra veggies, add oil, vinegar, and oregano - Sandwiches Near Me - Sugar Land, Texas

So I order their new advertised kickin chicken sandwich and they were out of chicken by NOON! The store opened at 10am and to worsen it I placed an order online and took forever to be notified as well as others being served prior to me and I placed the order online smh read more

We loved it. But afterwards were surprised by a fast acting food borne illness that sent is running for nearby restrooms. read more

Jimmy John's - the happiest people don't have the best make the best of everything - Sandwiches Near Me - Sugar Land, Texas

Normally freaky fast, but today I ordered at 10:54 am and food arrived at 11:58!!! I called multiple times and finally got the phone answered after 20 minutes and he said they only had one driver as everyone else called out for the holidays. He asked if I wanted to void the order, but I said no. The driver appeared 5 minutes later. So disappointed.... read more

They updated there menu and removed the "freakishly fast" from it. Twenty minute wait for a sandwich would have been nice to know before I paid but they made sure to tell every customer after me. read more

Wonderful service from Danny and Tim! Definitely go to this jimmy johns! Will not disappoint!

I've heard so many people rave about Jimmy John's so I thought I'd give it a try one day. I got the 'vegetarian' sub and was very underwhelmed. I love cheese, but the provolone overpowered all other contents of the sandwich and even though there was guacamole, I felt like the sandwich in general was very bland. I can't speak of the other sandwiches, though. As far as the atmosphere goes, it's a very chill and small place. They are also pretty quick with making the sandwiches so there is very little wait time. read more

This stuff is healthy(Crossing my fingers) This is the stable of my diet. Eating the same thing here atleast 3-4 times a week. Turkey Tom(Healthiest thing in the world besides air and water), with Salt and vinegar Chips added to the sandwich and a ice tea. So I borrow some honey from Chik-Fill-A and add it to the tea to wash down this totally healthy sandwich(I hope). Yes, it did scare me when they had the recall on contaminated food a few weeks back, but I need to eat healthier. The weight is not going down yet but I hope to look like Jerry from Subways one day. read more

Absolutely LOVE Jimmy Johns.... Totally Tuna is sooo good, as is the veggie. Both are also good as an Unwich. The *only* thing I find disappointing is my office is 1 tiny street away from the delivery zone :( When I'm really craving a JJ, I just put a phone/pick up order in via online and get it on my way home from wk.... :) read more

Danny is awesome super funny and quick to get our food definitely worth 5 stars! He made us feel very welcome as soon as we walked into the door. read more

The staff today 8/30 was amazing!!!! I had a drive by baby shower set at 11AM and we live about 20 mins from Sugarland. I called the day before to order 40 boxes of their lil John's to have it ready exactly by 1030 AM today so we wouldn't be late for our shower. The staff was sooo accommodating to us came in a bit early to work on my order so I would have it on time!! This really made my day thank you sooo much to the staff here that went above and beyond for us!!! Definitely will order for future get together read more

It's a weekday evening. It's 4 o'clock, and you've been studying. Downtown's far and you're not feeling Japanese, Taiwanese, Lebanese, etc. So you go down to your classic deli and order up a 8 inch Vito (Italian sub w/pastrami) for under $6 that is prepared in less time than it takes you to fetch a few napkins and find a seat. Everything's lovely, but then when you're in the middle of your sub, an unpleasant incident between employees unfolds before you. One of them has a complaint with the other being overly voluble on the job, and things get tense. It's understandable - you're on the job, it's the time of day when the lighting makes you irritable, and there are only a few customers trickling in and out, but I've always been particular about the vibe of an eatery. If there are internal issues, it's advisable to keep them internal, in the sense that they're not out there for customers to bear with listening to. read more

I got REALLY SICK after eating a tuna sub here. Water taste like it came from a toilet. Never again.