I purchased a wonderful car from Steve at Bob Snyder Auto Exchange. After searching for over a…read moremonth for the right car I finally found it. Steve was absolutely fantastic. I asked him to put the car on a lift before purchasing so I could see everything I wanted to see. He was very accommodating. I am 68 years old and have never had the pleasure of working with such a righteous person as Steve. I flew into Cleveland and made my way to the dealership. The car was better than advertised. I drove the car almost 500 miles home and it was so much fun and 2 weeks later the car is perfect. I took the car to a shop at home and they were amazed how nice everything is for a 16 year old car. Thank you Steve an may God Bless You.

I recently bought a used 94 Mustang Cobra from Steve at Bob Snyder Auto and I can say it was one of…read morethe best car buying experiences I have ever had. Steve was the consummate professional and his passion for vehicles shows through. I hope to do business with him again in the future and wholeheartedly endorse Bob Snyder Auto Exchange as one of the best dealerships in Ohio!

Very Professional and Honest, best car buying experience ever, and I have bought a lot cars.....read more

It was truly a pleasure to deal with Matt. There was never pressure to purchase just a good…read moreconversation about the vehicle we were looking at and some conversation that had nothing to do with business. He was available off the lot and answered any questions I had. When it came time to purchase they Matt and Mike just got the job done. No questions about purchasing anything other than the vehicle. I would and will always recommend anyone looking for a used vehicle reach out to Dunn Brothers.

If there is a way to give them a zero, they would get a zero. The buying process took over eight…read morehours, and when I finally secured my own financing, they were then willing to deal to try to get their financing, but then made me promise I would not refinance for at least three months. I've already had the truck back in to have the radio replaced as it was bad. And for a brand new truck, it had already been driven as a courtesy car and had a flat tire and had a rope plug in the tire, and when I confronted them about it as I had an independent tire company evaluate the tire they told me there was nothing they could do about it because now conveniently it had a nail in the sidewall. Never again, already bought my Wife a 2026 traverse from Spitzer in Canton, night and day experience. Incidentally, the 20 year-old who sold me the truck is conveniently also no longer working there.

I bought my first and last car at this dealership in May. How I wish I had read these reviews…read moreprior to making the purchase. I spent hours waiting for the finance department to present the paper work I needed to sign. When they took me in the back room to sign I noticed that they were charging me almost $3,000 more than the salesman's quote. When I asked about it the finance guy got defensive and rude rather than taking ownership of the issue. I told him I was going to step out of the office and he had 10 minutes to get the salesman back in the room and resolve the issue or I was leaving. When I came back to the office the monthly interest rate was lowered and the loan amount was lowered reducing the payment by $100 per month. Against my better judgement I bought the car. I felt like I was put in a position that I had to act like a jerk to get the issue resolved. Three months later the engine seized up for my daughter, who bought the car, and we had to have it towed to a repair shop. They evaluated the car and said the engine was shot and needed rebuilt or replaced. I remembered talking to the sales guy at Serpentine who showed me the carfax Warranty Check when I test drove the car. He pointed out that the drive train warranty had 38 months or 18,000 miles remaining and that should give me some peace of mind. So I followed up with a Hyundai dealership and Hyundai corporate customer service who told me that warranty only applies to the original owner. However, it turns out there is a known problem with certain Hyundai engines and I might get some help from them. Let's hope. Needless to say, I don't trust this dealership.

College Hills Honda parts dept. on-line ordering system is extremely easy to uses and nobody beats…read moretheir prices. I purchased a rear USB charger for $113.88 from College Hills and the dealerships in California and Nevada wanted anywhere $146 to $151. It just took 4 days for me to get it. Thank you. College Hills

We are disappointed with our recent experience with Germain Honda of College Hills and the handling…read moreof our 2017 Honda CR-V service concerns. In December 2025, our vehicle was serviced at this dealership, including replacement of all fuel injectors. Several months later, in July 2026, the vehicle developed significant performance issues and became disabled. The dealership diagnosed the vehicle with a head gasket failure. After reaching out regarding our concerns, it took approximately two weeks to receive an initial response from the dealership. Given the seriousness of the situation and the potential cost of the recommended repair, we expected more timely communication and a more thorough explanation of the diagnosis. We requested documentation supporting this diagnosis, including any available diagnostic test results, technician notes, inspection records, or other information showing how this conclusion was reached. We were advised that no additional records were available beyond the customer invoices/receipts. Our concern is not simply that a mechanical issue occurred, as we understand vehicle failures can happen. Our concern is the lack of supporting documentation and explanation provided for a major engine diagnosis, especially given that the dealership had performed significant engine-related work only months earlier. We believe customers deserve transparency and clear communication when faced with a costly repair decision. We would have appreciated a more thorough explanation of the diagnostic process and supporting information behind the recommendations being made. We hope the dealership improves its documentation practices and customer communication so future customers can feel confident that major repair decisions are supported by clear information.

My 2025 ford escape that I bought new had brake issues at 18k miles. Used car manager Boone Adam's…read morehad tried convincing me 18k miles on a set of brakes is normal interval and tried pushing the blame onto the driver. Not believing the story I dug deeper and spoke to a mechanic there, (Seth Kinser) informed me there was an open TSB from Ford and got it fixed under factory warranty the next morning. Highly recommend working with Seth Kinser very professional, friendly and efficient. Had I not dug deeper and listened to Boone, we wouldn't have been informed about the open TSB and would've been stuck paying the dealer over $1,000 for new brakes. Thanks again Seth Kinser.

My wife sent an email to Savannah Ammon on 4/6/26 and to George Frantz on 4/8/26 as a follow up to…read moreour purchase of a vehicle we recently purchased from them. From our previous review we are not please with the vehicle we purchased due to oil and transmission fluid under the engine and it is smoking from 1 - 30 min drive. We have a 30 day warranty for 50% off for issues and guess what, today is 4/13/26 and both Savannah and George have not replied at all with our issues/concerns. Avoiding so the 30 days run out is not customer service. If I'm wrong then why not reply to the engine/transmission issues when we just purchased this vehicle and immediately having car issues.

If I could give 0 stars, I would…read more DON'T DEAL WITH THIS DEALERSHIP unless you want to waste your time and money. Not quite sure how this scammy, shady dealership has a 4.5-star rating when all they do is scam people. They sold my dad a lemon (a Ford F-150) for $18,000, and he has had NOTHING but issues with this piece of junk. Not even four months of owning this garbage vehicle, and the transmission goes out. I have heard now from others that this dealership knowingly sells vehicles with mechanical problems and now my dad, a VETERAN who is also disabled and on fixed income, has to eat $18,000 and/or get a new transmission that could cost up to $7.5k. Awful business. Buyer beware. Seriously. Go anywhere but this useless place. (PS: They then had the audacity to respond to my Google review and LIE and say that they offered my dad to bring in his truck for a diagnostic test -- which they NEVER did. So not only are they scammers and shady, but they're also liars. Guess that tracks!)

Buyer beware, my husband bought a truck from Pallotta and he's paying over 18k for it and he's had…read morenothing but problems with it. I do not recommend buying from them. I noticed someone else mentioned that they knowing sell vehicles that have problems with them. Do not buy from these crooks.

I can't say enough good things about this business-both the sales and service teams. They listen to…read morewhat you are saying. They are knowledge, courteous, professional, and most importantly, honest. Highly recommend!

Good work, but expensive.read more

I have dealt with Dale James Ford for over 40 years. I have recommended this car dealership to my…read morefamily and friends. My husband and I have purchased both new and used cars and trucks over the years. The sales staff is kind, helpful, low pressure and honest. The service department is knowledgable, prompt, convenient and honest. Recently, my adult children and their spouses purchased used vehicles. Scott James was able to find exactly what they needed in a timely fashion. Our whole family appreciates that Dale James Ford is a local, family owned business. We like to support small business in America.

Dale James Ford (Apple Creek, OH) is quite possibly the WORST dealership I've ever been to. I…read morecannot tell you how disappointed I am in this establishment. The dishonesty and old-school car sales tactics just aren't going to work anymore. I am looking for an older 7.3 Power Stroke diesel. I realize I'm not going to find perfection, but I am willing to pay top dollar and I'm a cash buyer. They have a truck that looked to fit the bill, but once we settled on the price, I figured I needed to check the Carfax. To my dismay, it showed a report of damage on 3 sides. I called up Scott and told him I wasn't interested. He asserted that Carfax was unreliable. I checked autocheck and it didn't show the accident. That's odd. To try and keep the sale going Scott said, "I'm almost 60 years old, been in the car business my whole life. I know what factory paint looks like. This is factory paint. Your Carfax report is very good for starting campfires but other than that totally unreliable". Well, my wife and I drive 4.5 hours and within 30 seconds of seeing the truck, we realize it's been repainted. So, he either lied, or his decades in the business didn't teach him much. His response was, "my bad.". What? My wife and I just wasted a day and two tanks of gas for you to say, "my bad?". Then he tried to make it seem like it was my fault for having too high of expectations? Excuse me? I'm paying top dollar for a 20-year-old truck. Yeah, I expect it to NOT be wrecked. I wouldn't trust this dealership, and I especially wouldn't trust Scott.