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    JK’s Crawfish

    5.0 (1 review)
    Closed 4:00 pm - 8:00 PM

    JK’s Crawfish Photos

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    7 years ago

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    Fisherman's Wharf Steak & Seafood

    Fisherman's Wharf Steak & Seafood

    3.7
    (668 reviews)
    3.4 mi
    $$

    Visiting Hot Springs- in On a Sunday late lunch large party and they were able to accommodate with…read morehardly any wait. Good busy steady crowd. Lots of parking and it's on the water option to dine in or outside we sat inside. Savannah was waitress and she was great. Pleasant greeting and quick on the drink orders. Responded to questions - we ordered and even though they had a good crowd it wasn't a long wait for food. All orders were correct, good large portions. The grilled shrimp skewers were pretty good, fried okra app was really good. Gumbo had a good spicy kick - not bad. Overall, happy we stopped in and appreciated the great service from Savannah and no waiting for table.

    My mother and I visited Fisherman's Wharf Steak & Seafood on Saturday, June 13, 2026, between…read moreapproximately 8:00 p.m. and 9:30 p.m. Unfortunately, this was one of the most disappointing dining experiences we've had, not because of the food, but because of how we were treated before we were even seated. When we arrived, we requested a table by the front window so we could be away from the walkway where dogs pass through the restaurant. The hostess told us she would do her best to accommodate our request after about a 45-minute wait. When our table was ready, another hostess, Alley, seated us at the back of the restaurant instead. When my mother pointed out that the front window table was still empty, Alley told us it was reserved for an interview. Later, I walked by and saw that same table occupied by another party. When I questioned Alley, her explanation suddenly changed to "confusion." To make matters worse, the manager, John, later confirmed there was no interview taking place that evening. We were given multiple, inconsistent explanations for why we couldn't have the table we requested. As African American customers, it was troubling to be told the table was unavailable, only to later see a white party seated there after we had been told it was reserved. I cannot say why that happened, but I can say it left us questioning whether we were treated fairly. What disappointed me even more was management's response. Rather than acknowledging our concerns, John repeatedly defended the hostess and offered different explanations instead of simply apologizing. Although our meal was eventually comped, neither Alley nor John apologized for what happened. I later emailed management describing the incident in detail and never received a response. Ignoring a customer after an experience like this only reinforces the impression that our concerns were not taken seriously. Customer service begins long before the food reaches the table. Honesty, respect, and accountability matter. Unfortunately, we did not receive those that evening. Based on our experience, I cannot recommend this restaurant.

    Photos
    Dining space.
    Dining space.
    Crab cake and crab bisque
    Crab cake and crab bisque
    View of our table and the lake.

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    View of our table and the lake.

    JK’s Crawfish - foodtrucks - Updated July 2026

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