All of a sudden, my car's USB Port is not charging, and upon checking on Yelp, I found Minit-Tune…read morein Richmond. I called at around 12ish on Saturday thinking that they may not be open or even if they are they may not have time for my very very small job. To my pleasant surprise, after a few rings, a gentleman answered and after telling him my problem, he asked me to see him at 3:30pm! He did say that they are very busy but still willing to take a look see for me, naturally, I expressed my appreciation! On arrival, I was a bit taken with how busy this little shop is, but only after standing at the counter for about 5 mins. I was acknowledged by Jackson (the gentleman on the phone), he immediately took my car in and asked us to come back in about an hour. Seeing how friendly everyone is when they come in, I know that all are regulars, which is a good sign already! Jackson, then proceeded to check my car and his advice was to use another power outlet instead since the car's USB may not have enough voltage for my multi-headed charger. He also checked all the fuses and they all turned out fine. With mystery solved, I am now happy to use the other power outlet. Jackson was so nice that he only changed me a minimum fee, which is very generous of him to do so! Thank you Jackson for accommodating me in such a short notice and also on a busy Saturday afternoon!!

Super nice staff, very quick and efficient service even though they work in a very small space. I…read moreemailed them to book an appointment and they were quick to reply and book me in. They were just doing an oil change for me but found a nail in the tire and immediately called to see if it was alright for them to fix it. The entire appointment only took about an hour.

Excellent service and fair price. They make their suggestions and no one is pointing a gun to your…read morehead

Never come near this store and grab your wallet! Never trust the boss's words. As the previous…read morecommentator wrote, they will exaggerate that your brake fluid, coolant, and so on have all deteriorated. The boss said that if you don't change, your car is very dangerous. They even imposed a cleaning engine service without asking the customer for an additional fee of $100. Today, I only wanted to change the oil. As a result, the boss deceived me to change the brake oil and clean the engine. It cost $450. The employees in the store feel that it is incredible to spend so much money. It is definitely a shop that ste**s money. Everyone must be careful and be careful! 永远不要靠近这家店，抓紧你的钱包！永远不能相信老板的话。就像前一位评论者所写的那样，他们会夸张的说你的刹车油，冷却液，等等所有的东西都严重变质了。老板说如果不换，你的车非常危险。他们甚至不征求客户的同意就强行加了清洗发动机服务，多收费100元。今天本来只想换机油，结果这个老板欺骗我换刹车油和清洗发动机，花费了450元。店里的职员都觉得老板坑钱太过分。绝对是抢钱的店。大家务必要小心再小心！

The best of the best awesome service and the owner Dan does…read moregive his best to any of his costumes even if it is a return ,no Question asked No wonder why his so well liked. Thank you for all you do Dan and stuff.

Been coming here for years for car maintenance....ever since their first location on 3 road…read more So far so good. Honest to goodness owner and mechanics. No upsells and imaginary problems or repairs. They will tell you straight if things need to be fixed or not, or can be delayed or repaired instead of replaced. Works are always guaranteed and service is outstanding. They have a very long list of loyal clients so be patient. Easy to book an appointment..simply call and find a time that works. They list down your plate and remember your history knows you by name. Been a very happy customer for close to 20 yrs now.... Cheers!

These. Guys are a top notch honest outfit . Ryan the supervisor there has always been terrific with…read moremy vehicle and will show me photos of any issues needing resolution. I am glad they are in my neighborhood

Had a flat tire and was panicking. Found them online and was able to drop by to get it fixed in…read moreless than an hour. Efficient, straight forward and competitive prices! Pleasantly surprised and would recommend! Thanks for your help, West Rich Team!

Absolutely terrible place ! Car was not starting and they changed the fuel pump without spending…read moreany time diagnosing the issue. It refused to start again the very next day. They changed the battery next, even though the previous one showed 70% life. Car kept giving trouble starting every few days, until I finally took it to a different place and they determined that the issue was with the starter. These guys changed my fuel pump and battery for nothing and did not even try to diagnose the issue.

Avoid the Richmond Midas location at all cost. I brought in my 2021 Mazda CX-5, only a couple years…read moreold, for its first brake service. The car had never had any issues before, but after their work it came back damaged and I had to pay almost $1,500 at Mazda to fix their issues caused by them. When I reached out to Midas head office, instead of addressing the problem and reaching out to me, they had the very location I complained about call me. The manager called me and the conversation was extremely frustrating -- he denied responsibility, took no accountability, and was unprofessional and dismissive throughout. I even have an 8-minute recording of the call, including a highlight where he responds to my concerns with "yeah, whatever." So now I've paid Midas for the original service and paid Mazda to repair their negligence, while being treated poorly by both the location and head office. This experience was costly, unfair, and incredibly unprofessional. I would strongly caution anyone against trusting this shop with their vehicle. You might end up paying a lot more than you expect!

I never noticed this place in the neighborhood until I got a flat tire and need help... I got off…read morework at 6 and found my rear tire was flat, I was desperate to get help. I went to the other tire store and he said sorry couldn't help as they closed already, he referred me next door might be able to help... Kevin Li the manager is nice enough told me that they are fully booked but I can drop off my car overnight and he will have it fixed first thing in the morning... The rear tire was repaired next day when I arrived at 11 am. I will return with more business for sure as the service I received here is awesome:)

From the owner: Work hard Work smart…read morePrice smart

great service!! Very professional they are fast and efficient!! They have worked on all my vehicles…read moreand was totally satisfied with their work they did!! I would recommend them to anyone that wants top notch service!! All the staff are super helpful!! Thanks Guys C. Baird

Camre in for a oil change, I meantioned a slight oil leak, and could they tell me what it was…read more They told me after changing my oil that the oild pan was leaking. They should have given me the option to go and fix the leak first be fore changing my oil. Now it is more of a hassle for me! Not impressed!

I recently had a very disappointing experience at the Richmond location that has cost them my…read morebusiness. Three weeks ago, I brought one of my company vans in for a routine oil change. The visit itself seemed fine, and I drove the van back to our warehouse where it sat parked. When I used the van again three weeks later, I immediately noticed a strong burning oil smell. After pulling over and checking under the hood, I found that the engine oil filler cap was missing and oil had been sprayed throughout the engine compartment. I returned to the Richmond shop and spoke with the same technician. I simply asked for a replacement oil cap, expecting a quick and straightforward resolution. Instead, I was met with excuses and blame. I was told the cap might have come off due to pressure, which is not realistic for a threaded oil cap. Then it was suggested that one of my employees may have removed it, which also made no sense given the situation. Finally, I was told I should have noticed the issue sooner. At no point was there an apology. There was no offer to clean the engine, top up the oil, or help source a replacement cap. I ended up leaving and sourcing the part myself after visiting multiple stores. The cap cost about $10, but the issue was never about the cost--it was about accountability and customer service. Mistakes happen. What matters is how they are handled. In this case, there was no ownership of the mistake and no effort to resolve it. As a result, they've lost not only my personal business but also the maintenance work for our company's small fleet. We're located nearby and could have been long-term customers. Very disappointing experience.

Had excellent service today at Mr. Lube to change out some burnt out lights…read more When I arrived, they immediately asked what service I need. They have 3 lanes, allowing 3 different vehicles to be serviced first come first serve. They checked all my lights and gave me the price before working. They were done within 5 minutes. The location of this Mr. Lube is a bit difficult to reach as you can only get in from one direction and leaving is similar. However service was good and efficient.

took my new SUV in and a young lady was my tech. She did an awesome job! Friendly, informative…read moreand knew what she was doing. Will be going back again again. Russ W.

One word: SLOOOWWW I had one car ahead of me. By the time…read morethey disused with my car it was almost 90 minutes later! Both the car on front of me and mine had only basic oil changes done. I'm not sure where these guys get their training. I've done a lot of oil changes myself in the past and never had to take this long even with using non-professional tools. The people working there seemed to be very laid back and not in a rush to get things done. If it weren't for a Groupon promo, I'd be going to another place. If you go make sure you give yourself a lot of extra time just in case.

First time coming here. Service requested was done well, and details covered, such as re-tighten…read morebolts on tires after they were replaced. Parking is hard to get, so it is very much recommended to schedule an appointment and do a deposit. I did see two possible customers turned away, simply because of lack of time in a crowded shop. All the hoists were busy when I came, and when I left.

I have been taking my vehicles to Samson at OK Tire for over 15 years. He is hands down the most…read moretrustworthy and quality mechanic I have ever dealt with. He never talks down to me, work is reasonably priced and he always delivers on time. I have sent many people to them over the years and they have all been happy with their service experience. I wish more mechanics were like them,