Poor to no customer acknowledgment or customer service. It's a great place to go to see what's…read morebeing offered in home improvement. I got great ideas from the items displayed. But if you're looking for for custom service don't waste your time!

Well, I walked in and all the workers were right by the door around the desk talking. I smiled, and…read moreeveryone just glanced over at me and continued to chat. I walked around a bit, and nobody offered any assistance. I walked up to the counter to ask whether or not, they had any bathroom vanities that were sold as a set with the countertop included a man behind the counter, very plainly and bluntly says to me. "no. " I looked around for about a minute more and decided to leave. I have been to the Granite Expo in Fairfield and their Customer Service is phenomenal. The inside of the building is extremely clean and well kept at the Fairfield location; total opposite of this place. I tried to go to the Granite Expo Vacaville for the first time today because it's closer to where I live. I can now say Fairfield is well worth the drive. Customer Service here is just really horrible and theres substantially less choices then their granite expo in Fairfield.

I recently wrote a review regarding a defective gas water heater purchased from Fergusons. Since…read morethat time they have reached out to me and made good on that purchase. In response to the yelp review they completely refunded me the cost of the replacement water heater as well as the original, making the only out of pocket money the cost of the installation. In this instance I would have to say I give them credit for making it right.

Super helpful guys. They found the part I needed and held it for me since they inly had one left…read more They seem pretty serious but as I completed my transaction they showed some humor and were really friendly.

We really liked their paver garden, where we could see how different pavers looked laid out in…read morenatural sunlight. It really helped in our selection. Luis at the front counter was helpful, informative, and easy going.

Orlando at the brickyard solved a problem for me. I wanted to elevate my new half barrels that I'll…read morebe planting in. He suggested four 6"x6" pavers. A perfect solution!

We recently purchased black & brown 3" - 5" pieces, 5, 3' x 4' pieces of brown slate and three…read more'glass' 'chunks'. They were the only company that had what we were looking for. More important was the staff was very friendly and helpful. The gave us the latitude to pick through the larger slate pies to ensure we got what we wanted. Unfortunately, with th÷ ]rice of diesel fuel the days of 'free delivery are long gone. Being that it had been several years since I had purchased stone, I was in for a "sticker shock". In spite of this I found there prices to be very competitive Their help and friendly attitude made us want to give them our business.

Go to Dixon Landscape for better PRICE AND SERVICE!!!…read more Rock Source has high prices and are dishonest. I overheard the gentleman tell the office personnel the weight of the rocks so I decided to add more to the order. Then overheard him tell her the weight of the additional amount. In all, we both added it up. I paid for it ($960). Within an hour or so, I returned to discuss buying more. Within minutes of arrival, I was told the total weight of the first order was calculated wrong and it would cost more ($530). When the company makes a mistake, own it. Don't ask the customer to pay for your mistake. I paid the difference because I'm honest. Interesting fact - you won't see the scale where the rock is weighed. I guess they expect you to believe they are honest. Avoid, avoid, avoid! I'm disappointed and sad to know this company is not as it was. I purchased several yards of rock from them 8-10 years ago and didn't have this experience.

Quality with great customer service. Highly recommend this place ! Also the return process was…read morevery easy for all fencing i didn't use.

Sorry I can't give it 5 stars because they aren't open on the weekends when most working people…read morewould be able to shop. At least open on Saturday.

For starters im rating my experience with Ashley. She answered all my questions explaining the…read more different compositions of aggregats that they had available. Being a 1st TIMER CoNcrete Installer & DiY technician 1.. My first day on the job. I heard a big diesel truck coming in towards our neighborhood. So Giving us all heads up that delivery was hear. So all hands on deck. Because the drivers on site. I saw a very well groomes driver. He drove with experience and skill. He even took on a risky maneuver getting the load way way closer than i though we would be. That matters a lot to all of us. This gentleman was SUPER PROFESSIONAL,RESPECTFUL and very knowledgeable.i definitely fed on his knowledge and made. It made me feel even more confident on my choices. Thanks Castle Thanks Rock King!!! !! Big shout out!! Double shakka and triple Mahalo Mikey

Customers "BEWARE" This company will rip you off!!!…read moreI called to get a quote on the cost of concrete, i was quoted $141.00 per yard, it sounded like a reasonable price, i showed up and requested 3 yards, each trip took one yard, when i was done i when back to return the barrel, I made sure to clean the barrel as good as i could, as i came in to the office i was informed that the barrel was not clean to their standards, the barrel was empty and clean!! there was no possible way it could have been any cleaner, i was told they would charge me an additional $100.00 i when out to show them that it was clean and they refused to even look. Unfortunately it did not end there, Once i reviewed the bill they charge me and additional $60.00 for (Emergency Freight Surcharge) they charged me $94.50 (barrel Mixer) and $100.00 for a dirty barrel, this company does have the a sign for the $100.00 charge for a dirty barrel, that's why i made sure it was clean, but they do not have anything posted for the bogus charges, nor was i verbally disclosed that there would be additional charges, this company has been ripping people off and it needs to stop, many of the customers speak very little English and don't complain. This company owes me: $60.00 emergency freight surcharge $94.50 barrel mixer $100.00 dirty barrel fee But more important need to stop this corrupt and misleading and racist practices.

This place has it all! I've never seen a store this large and the selection of items is beyond…read moreexpectations. Customer service representatives are walking throughout the store and are ready to answer any questions. Pricing is comparable if not slightly better to any other big box store and they honor military discounts.

Exchange of propane tank Employees very helpful with my…read morepurchase and acquisition of tank from storage area

Good luck Getting someone to help you. They don't even pick up the phone…read more I asked 3 people for help and no one came. I asked to speak to the manager and apparently they were too busy to talk to me too. Lowe's is right across the freeway. I'm headed there now. Reply to Home Depot team: I have lived in the area almost 20 years. This store used to be great. But no more. I would rather drive to the Woodland Store 26 miles away (I live 10 away from Vacaville) than go back to this Vacaville store. You really need to send someone to Vaca to kick some a$$.

Nobody to go help in the tools section…read more I walked around the section for about 10 minutes. I then left and went to another department and asked for a person to be called to help me in the grinder section on aisle 17. I heard the announcement loud and clear across the store PA I wait another 10 minutes and ask another department again. I hear a clear request for help on aisle 17 with grinders . I did have a gentleman announce himself as Manuel to. Please call him Manny. He was not dressed in any kind of insignia as being a Home Depot employee he said that he would absolutely help me when he saw I was looking at grinders. He shouted to another gentleman who was a distributor for another type of grinder. This person was trying to help me, but he didn't know the Dewalt grinder system, and didn't know if there was a tool that would help me take the wheels on and off again no help whatsoever from the store. Finally I approached self check out. I asked one of the ladies to please call me the manager. A gentleman who said he was one of the store managers named 'Red' came and identified himself as one of the store managers. He said he wasn't sure why nobody came up and that was too bad that happened. I ask who the GM of the store was and I was told his name Brian . But I was also told he was too busy walking around the store looking at inventory to deal with customers who are not being helped. Clearly they have lots of managers, but none of them managing. I definitely would avoid this Home Depot. It was just so conveniently located off the freeway on my way to Sacramento that I thought I would grab something I needed. What a mistake. Looks like they have all the products one could want just no help in purchasing them

I had a good time over there the customer service is very nice very good and yuki you treated me…read moregood she helped me with everything her customer service is very nice

Kelly was absolutely fabulous to work with! This was actually the second time she helped us, and…read moreshe was just as amazing as the first time. She is extremely patient, kind, knowledgeable, and truly goes above and beyond for her customers. She spent hours with us making sure every detail was right for our kitchen cabinets and that everything was properly in place. That level of customer service is very rare these days. Kelly made the whole process much easier and less stressful for us. We really appreciate her time, patience, and professionalism. Highly recommend asking for Kelly!

Reached out to Stonecraft for installation of quartz countertops, range top, hood, and bottom…read moremounted sink. The process went very smoothly considering I had already purchased the range top, hood, and sink. I had already selected which quartz I want to use too. I was working with another company, but lost all confidence in them delivering. Submitted for the free quote and Jarren came out to do it. I was very impressed by the detailed analysis and design confirmation of my choices. He already knew how much quartz I would purchase and how I can maximize the material with minimal waste. Not a lot of vendors share this insight on a quote. In addition, I needed a cabinet modification. Switching from cooktop to range top. No one wanted to do the cabinet modification. This was right up Stonecrafts alley. They do cabinets!! Having experience with costs, he was within the range I was expecting, so I was happy to move forward. The installation schedule was shared and executed according to plan. At no point did I have to adjust my plans. The installation team was very professional. I am very happy with the results. I would recommend Stonecraft for your kitchen projects. At the very least give them a chance to earn your business. When I get to a bathroom refresh, I will give Jarren and company a call!! Thank you guys!

Based on our bad experience we do not recommend StoneCraft as a general contractor for a kitchen…read moreremodeling project. StoneCraft subcontracted out various portions of our kitchen remodel project but did a poor job of coordinating, overseeing and communicating with those subcontractors (Team). StoneCraft technically never completed the project not did a StoneCraft representative perform a detailed monitoring of the project as it progressed. Here are a few examples of StoneCraft's lack of oversight and follow through: The Team that demolished the granite countertop did not provide a schematic diagram so that the quartz installation Team would know the correct number of holes necessary for the sink area. They didn't account for the instant hot water dispenser and the associated hose. Weeks later a hole had to be drilled in the already installed quartz countertop. Unfortunately we had to purchase a new instant hot water dispenser because the demolition Team lost or threw away key parts of the old one. After the old granite countertop was demolished and the new quartz countertop installed our Bosch dishwasher no longer worked. It turned out, a hose was damaged during the disconnecting and/or reconnecting of the various hoses underneath the newly installed sink. We had to hire another contractor to diagnose the problem and to fix the dishwasher connections. The StoneCraft representative, Jarren, denied responsibility because, "StoneCraft didn't move the dishwasher during the project". However, StoneCraft, per the contract, removed and reinstalled hoses. The Team installed two electrical outlets that didn't work so they had to be prompted to return to fix the problem. The Team had to be called back to repaint areas of the kitchen ceiling that they initially painted, although poorly. The Team had to reorder the correct kitchen floor tiles twice, once because they brought the wrong pattern and a second time because they didn't bother to look in the boxes to notice the contents were not correct. Finally, the team delivered a pantry door sans a handle (only a hole). Jarren ghosted us so we had to hire a handyman to install a newly purchased door handle. Although hiring StoneCraft was a big mistake we learned a lesson but at least we kept the numerous emails that documented the above ordeal.