Technician arrived promptly, listened to my concerns, addressed concerns, and answered my…read morequestions. All for a reasonable fee. Thank you.

We had Jay service our fireplace, and a number of times he went above, and beyond what he needed to…read moredo to make sure that we had warmth in our home especially when it was so cold this past month. He was so thoughtful and helpful.

Eric and his team member did a great job. Prompt, quick service, friendly and gave us good advice…read more Highly recommend.

I am a long time customer of Top Hat's. I bought my stove from them and had the chimney lined with…read morethem years ago. I've had yearly chimney sweeps and small repairs ever since. The guys coming out to service the chimney and stove have been stellar. Unfortunately, I just tried to get some family members who are new to the area lined up with Top Hat on the phone and a guy named Ron was completely irritating. He was impatient, curt and wouldn't give me the information I needed without an attitude. I asked for list of measurements and photos my family should bring in to allow them to determine what could and couldn't be done and he refused to do that (because no one could come to their house to make the determination??) I am close to never calling Top Hat again for my own needs. I'll certainly check elsewhere for what my family hopes to install.

I had a great experience with Fireside Hearth and Home in Utica. Their service technician, Brock,…read moredid an outstanding job. He was very professional, knowledgeable, and took the time to make sure everything was working perfectly before he left. What really stood out was how clean and careful he was while working. He kept the area neat the entire time and made sure everything was spotless when the job was finished. It's clear he takes pride in his work and cares about doing the job right. Excellent service, great attention to detail, and a very positive experience overall. I would definitely recommend Fireside Hearth and Home to anyone looking for quality service.

I have been a customer for almost 30 years…read more Several weeks ago, I had my fireplace serviced. There was a problem with the flame. A service representative came and fixed the problem. He said I was good to go. Two days ago, the flame would not come on again. I called to explain what happened and tried to get another appointment. The earliest they had was an appointment in January. While I understand that this is a busy time of the year their position was there was nothing, they could do about it because they were completely booked. To me that is not a customer focused policy. It's hard for me to believe that there was not a way that they could have found a way to come and fix a problem that the service tech had not fixed. However, I realize that they have the right to run their business as they see fit. Just like I have the right to go elsewhere to have my fireplace serviced. That's exactly what I have done. My first of future appointments is next week.

I recently had the pleasure of working with Jim's Country Fireplace for the installation of a new…read morefireplace, and I couldn't be more satisfied with the experience. From the moment I walked in, I was impressed by their knowledgeable and friendly staff. They provided straightforward, no-nonsense information about costs, which made the selection process much easier. When it came time for installation, I was thrilled to see that we got exactly what we wanted at the best price available. Dave and his crew were not only courteous but also incredibly helpful in guiding us to choose the perfect stone and mantel that fit our budget. Their expertise made all the difference in ensuring we made the right choices. The installation itself was impressively efficient, taking just 8 hours to complete the fireplace setup. I appreciated their attention to detail and professionalism throughout the process. The stonework is scheduled to follow in the next couple of weeks, and I am eager to see the final result. Overall, I highly recommend Jim's Country Fireplace for anyone looking to enhance their home with a beautiful fireplace!

In a world of high paced sales and busyness this place is worth the drive huge selection, and one…read moreon one service from the owner every time. They also have more than fireplaces, a beautiful park setting for weddings, koi and pond supplies along with specialty plants you just don't find anywhere else

Family run business that is professional and welcoming. Great experience! Thank you, Abbie! ~from…read moreLois (I'll be back to look at more of your decorative items. Gorgeous displays!)

Similar experience and terrible service to other customers. Technician arrived without required…read morepilot assembly to repair a fireplace that would not light. They were informed that the pilot assembly was required. After 15 minutes of looking at the fireplace, I was charged over $200 to be informed that that a pilot assembly was required - the reason I called them in the first place. They then attempted to charge me almost double the listed cost of the new part in addition to another service fee for installation. Do not use this company. I will be finding another company to do the work as I refuse to support a company that does business like this.

I waited nearly a year to write this review because I wanted to give United Brick & Fire every…read moreopportunity to make things right. Unfortunately, after months of unanswered concerns and failed attempts to resolve serious issues, it is clear they have no intention of doing so. When my husband and I built our dream home, we envisioned a beautiful wood-burning fireplace that would help heat both levels of the house. Our builder recommended United Brick & Fire (UBAF) for the purchase and installation. While we weren't impressed with their limited selection, Nate recommended their largest and most expensive wood-burning unit based on its heating capabilities. During planning discussions, we specifically explained that we wanted to distribute the heat throughout the home, particularly to the basement. Nate told us the fireplace could be tied into the HVAC system to distribute heat throughout the house. This was a major selling point for us, as we hoped to reduce heating costs by relying on wood heat. The problems started before we even used the fireplace. The gas fireplace UBAF installed in our basement arrived with a dirty interior. When a technician came to inspect it, he blamed us and suggested it was caused by a TV mounted above it, even though it had been dirty since move-in day. He also repeatedly directed questions to my husband, implying I wasn't capable of discussing issues with my own home. When we finally tested the wood-burning fireplace, it wouldn't operate properly. Fires went out when the doors were closed, and smoke filled the living room when they were open. After researching the issue, we discovered the fresh air intake had been installed with a 4-inch pipe instead of the required 6-inch pipe. UBAF initially insisted we were using the fireplace incorrectly, but after inspecting it, they confirmed the installation error. Correcting it required cutting into the drywall in our newly finished master bedroom, creating a significant mess and additional inconvenience. Once that issue was fixed, we discovered an even bigger problem. The promised HVAC connection for distributing heat throughout the home didn't exist. After months of trying to figure out how to make it work, we learned from our HVAC contractor that they had been specifically instructed not to connect the fireplace to the HVAC system because it would be unsafe. We were never told this. Even worse, we later learned that connecting a fireplace like this to an HVAC system is not permitted in Wisconsin and should never have been suggested in the first place. The manufacturer also informed us that this fireplace is intended for rooms of approximately 1,000 square feet or larger. Our main living area is only about 500 square feet. UBAF had our blueprints, measurements, and full knowledge of the space, yet still recommended this unit. As a result, the fireplace makes our living room unbearably hot, often exceeding 95 degrees, while the basement remains cold. We've had to modify our HVAC system and install an additional thermostat just to maintain comfortable temperatures in our children's bedrooms. Ultimately, the fireplace we spent more than $20,000 on is effectively unusable and has become nothing more than an expensive decoration. We trusted UBAF's expertise to recommend and properly install a fireplace suitable for our home. Instead, we experienced installation mistakes, misleading information, and a complete lack of accountability. After nearly a year of trying to work with them, they have largely stopped responding.

Isaiah did a swell job of cleaning and checking the FP in our new (to us) house. He also explained…read moreproper maintenance. Definitely recommend.

I just really appreciated what seems like an honest assessment. I was looking for a second opinion,…read morebecause two other companies had recommended major, costly repairs or replacement for my gas furnace. The Grenz folks came, carefully looked at the unit, and said, "If it were my furnace, I wouldn't do anything. It is running the way it's supposed to." This second opinion cost me something, naturally, but it also saved me between $5,500 and $19,500 (two quotes from the other two companies). Jim seems like a straight shooter. I'd recommend you give these folks a try.

He called me back and talked me through the fix. He did not wait to come out and wouldn't take any…read morepayment for his assistance. He clearly knew what he was doing. He was able to talk me through several troubleshooting exercises without seeing the gas fireplace itself. If I have any HVAC or fireplace needs in the future, I will definitely use Grenz

Roger was on time, told me exactly what to expect, and did what he said he would do. What he didn't…read moretell me he would do, but I greatly appreciated, was to give me straightforward advice on how best to handle some repairs, and not to call him again next year. He told me that weekend fire people, like me, don't really need to have their chimneys cleaned every year. Or even every two years. Whenever the next one is, I'll call Roger at Zims.

I called Zim's Chimney to get our wood stove inspected and the chimney pipe cleaned out. We have…read morebeen in our house about a year and hadn't had it looked at yet. The tech arrived early and discussed a couple things with me prior to starting. The cleaning took approximately 45 minutes. After he was done, he went through a list of things he'd found and suggestions. Basically the inspection came down to "don't use this thing again". Unfortunately for us, the pipe coming from the stove was not installed correctly and was too thin, the backing material on the wall to protect against heat wasn't fire proof. The hearth area was too short and the distance of the stove to the walls was too close. He also inspected the chimney which runs through an upstairs bedroom and found that the flashing that surrounded the pipe coming through the floor was not fire proof and the pipe itself, while sufficiently insulated, needed to be enclosed per code (something not mentioned by our home inspector). Basically the entire set up is a fire hazard. We won't be using our wood stove again and luckily know now that the entire thing is a fire waiting to happen. The tech didn't offer to correct these things or suggest additional work he could do. He did the cleaning, gave a professional opinion (even though it was all bad for us) and his rate was reasonable. I'd definitely recommend Zim's and suggest an inspection of any fireplace or wood stove before using.

Working with these guys were great and easy. They answered all my stupid questions and didn't try…read moreto upcharge or get us to purchase something else. They were extremely busy this part of the year for booking but were able to get out relatively quickly. Came out, did a quick clean and put in a few decorative rocks we had laying around. Said everything looked great. Didn't leave a mess. Great personality, friendly.

Excellent service, friendly knowledgeable staff! Jakob, Justin and Brenda walked me through the…read moreprocess, explained everything along the way. It turned out that my fireplace was from 1980 and isn't upgradable, but at least we won't set our condo on fire! Prompt, courteous and very social. I would highly recommend them for inspections, upgrades and replacements. Great value as well. Thank you Fox!

Eddie was very professional and knowledgeable and answered any questions we had. we would recommend…read moreEddie and Chimney &Fireplace Thanks Eddie

I had bought my first home with a wood burning fireplace/chimney. I am new to fireplaces, so I went…read morewith this business to inspect and update anything needed to make my fireplace in good working order for the winter. When they came out, they got my wife (I work all day, so my wife had to deal with these people). Upon doing their inspection, they told my wife the following which was texted to me by her (see photo 1). We went ahead and hired this company to do the work and make those replacements (see photo 2 on how it looked before the work was done. What they said was going to be a week took almost three weeks and several phone calls with an update on what's going on. They came and did the work and we paid them. I'm going to assume they weren't going to think we were going to look at their work (please see photos 3 and 4 which is what we paid roughly 1800 dollars for). Needless to say I wasn't happy, and neither was my wife. She reached out to them and communicated what I thought was going on with their workmanship (please see photo number 5 for their reply). For them to actually argue that the collar they put on wasn't almost completely if not totally mangled and bent is absurd. Their reply was beyond mind boggling. We decided to have them come out and replace the mangled and bent collar (see photo 6 for the replaced collar). Also see photo 7 of the mess on my lawn they didn't clean up. The fact that they replaced the shoddy workmanship did help and ultimately prevent a complaint with the BBB and/or a potential lawsuit, but that is the last business I will do with these clowns. I will be giving my money and repeat business to a different chimney/fireplace company. Please take this review into consideration if you choose to go with this business.