I had Spectrum for a year on their introductory price, and everything went smoothly. But as soon as…read morethe 13th month came around, they raised my bill by $15. I called customer service to see if they could offer a better rate, but the representative told me I was already getting a great deal for what I had. That same night, I called T-Mobile and switched to their 5G wireless home internet plan for $30 a month, plus a free month and a $100 gift card. When I called Spectrum today to cancel, the representative suddenly offered to lower my bill to $20 a month, down from $55. They were practically begging me to stay. At that point, it was more about principle. If they could offer that kind of deal now, why didn't the representative the night before transfer me to someone who could negotiate the price? Instead, he acted like he didn't care, and now I feel the same way about their company. So I went ahead and canceled and moved on. When you take peoples business for granted, you lose them.

Constant price changes doesn't deliver on its speed promises, it's time to turn this crappie…read moreservice off Maybe they should try to reward loyal customers instead of bending them over. At least kiss me if you are going to F me

I contacted this company last week, after they had reported me for collection to the credit…read morebureaus. I called GC services right after an experian alert to find out that I supposedly never paid a cox communications bill from 6 years ago from an address that I had never lived in. I have never ever had this cable company either. GC Services asked me for my current address and personal info and they asked me to fax them over a police report. It takes 7 days for the report to be available, but this clowns didn't even wait 5 days to contact the credit bureaus again with my current address. FORCING ME TO PAY FOR A DEBT THAT IS NOT MINE IS CONSIDERED FRAUD!. I will legally proceed against this thieves and ask for monetary compensation. Let's see how they like it.

Just letting y'all know I worked here. It's the call center for collections for Toyota, Mercedes…read moreBenz Financial services, and Harlee Davidson. They more than likely didn't call or report for no reason. Gc isn't fraud but I promise none of you want to even attempt to work here. No satisfaction given to anyone. Your treated like just another dog on the phone until you get fired for looking at the boss the wrong way because she is just disrespectful. She'll fire you for cursing. Work anywhere else

unfortunately they have a monopoly on my residential area. Once you hit the end of the promo they…read moreknow they can raise the prices as much as they want and you cannot leave them. Consistently slow speeds and terrible customer service. If you're able, move on from them.

Frustrating, frustrating, frustrating! I want to scream at someone…read more I moved here spring of 2024. It appears Vyve is the only provider in Horseshoe Bay. First, the cost is double what I paid formerly. Next, Technical Support is of no use. 1. My internet/phone service was down for six days, it took that long for a service Technician to come out. The technician, not a Vyve employee, but a contracted technician, took out the battery and it worked! Technical Support couldn't have told me to do that? 2. I had to fight with them to get six days credit for the outage and they only gave me five days. Lied to me about the amount. 3. The VM button, *98, says it is a disconnected number. Technical Support tells me to call my number to get to my voice mail. Tells me there is no number to call. I shouldn't have to call my number to get to my voice mail when there is a drect button on the phone. 4. The display on my phone shows "New Message". There isn't a new message and they cannot tell me how to get rid of it. Please! We need another option in Horseshoe Bay.

I've been to other spectrum stores that weren't as crowded but the wait wasn't bad and the staff…read moreperson was very helpful and kind. Thank you Ab!!

I went to spectrum to return some equipment and I was told by a spectrum employee named Nathan that…read morehe would ship out 2 WiFi 7 extenders after I asked for them even though I couldn't sign up for a cellular plan because I owed more for a phone than could be bought out. I never received the extenders and they never showed up on my account in the spectrum app. So I returned some more equipment to spectrum today including the router because I am using my own router and spectrum raised my bill by another 5 dollars. It should have gone down 5 dollars not go up. I only signed up two months ago. Anyway I got lied to again about what my bill should be and I threatened to cancel my service and then they agreed to lower my bill by $5.00. I don't trust spectrum. Not anymore. They also tried to get me to leave the store while waiting for my turn but they said I would have to call to cancel service and return the equipment to ups. Since I had already been lied to I stayed.

Ugh... I have been trying to help my dad with his Optimum cable issues. For weeks his printers kept…read moredropping off the network. We have tried four different printers, resets, etc. So maybe it's the router. We exchanged the router and were told "it's activated and ready to go." Sure, that is after another hour spent with tech support on the phone. This doesn't happen some of the time, it happens all of the time! But, that fixed the problem, so it was an Optimum router issue. Now, one day later, the cable box is giving me an error every time I try to switch the channel with the guide. And the video goes on and off. I have been through all of the troubleshooting procedures with no luck. -Update. After some research and troubleshooting, I found that the cable box uses the modem/router to update the guide. It turns out that the cable box is incompatible with the new modem/router. Hmmm, you think that they would have known that when they issued us the new modem/router. I guess it's another trip to their store. I did find that connecting an Ethernet cable between the router and cable box fixed the problem after a reboot. -Optimum, your Yelp comments from "Business Owner" are not helpful. You see your one-star average review and are doing nothing about it. No business with one-star is worthy of the customers that support them!

I want to commend the Optimum technician that came to my house yesterday. His name is Tyler and he…read morefixed everything quickly. He was knowledgeable and professional. I can not say enough nice things about him. I was very frustrated after a chat and phone calls with Optimum customer service over a two day span. Tyler knew exactly what was wrong when he walked in. He explained everything to me and made sure all my devices were connected to my new modem/router before he left. I've had two great experiences with Optimum and they have been interactions with technicians, real people, not AI chats and phone calls.

Recently "switched" from UVerse (both AT&T services. ..is this the Old Navy to UVerse's Gap??)…read more The installation itself was inept, unprepared, and not what we were promised. The service: hardly a bargain at all when you compare to what's missing that we're used to with UVerse. (No FXX?? Ugh!! A ton of my favorite TV is on that channel :( No DIY Network either. There are more that I miss, but. ...out of sight, out if mind. Sigh. Sadface. ) The equipment is ....thhheeeeee......slooooooooooooowest........thing.......evvvvvverrrrrrrrr. Even on the "main" wired box (which I don't understand why we have at all - promised a completely wireless system. Anyway....) it takes close to a full minute for the system to respond to each command, like pulling up "guide" or selecting a channel. My couch time is limited - I can't be wasting minutes all willynilly like this! Don't totally hate it - it's meh - but definitely not completely happy either. Should have just amended our UVerse package. Or gone with Time Warner. Or ditched such services altogether in lieu of a solely Netflix & Hulu life. Think hard before you commit to a contract.

Technician was very nice but spoke broken English at best and very difficult to communicate with…read more He installed new dish, damaged gutter on house, left that and trash in yard. Representative on phone was hard to understand and offered no suitable solution to our inability to have our tv operable. So a technician will have to come out again. An expensive service with horrible customer support.

We had a great experience with Securimax and are very happy we chose them. After a few incidents…read morenear our home, we decided it was time to invest in a full security system with cameras. We spoke with several companies, both big national providers and smaller local ones, and ultimately went with Securimax. What stood out was their local presence and the hands-on approach, especially from Jack, the CEO. The installation itself was fairly involved and took most of the day, but everything was handled smoothly and professionally. Since then, their service has continued to impress. They're very responsive whenever we have questions and have been flexible in helping us adjust or expand the system as our needs evolve. Overall, it's been a really positive experience.

Absolutely the worst company I've ever dealt with!…read more I hired this security company thinking I was protecting my home, but instead I got stress, wasted money, and zero accountability. The installer showed up late, seemed completely unprepared, and didn't even know how the system was supposed to work. Sensors were crooked and one camera works only sometimes. When I asked about it, I was told "that's how I was told to do it" and "most people think it's ok". The system went offline multiple times, including once while we were out of town. What's the point of paying for the services if it doesn't work when you need it most? Customer service is a joke. Calls go unanswered and when someone finally responds, they act like you are the problem. Every issue was blamed on my internet, my phone, or "user error," even though the system wasn't working rights from day one. How is it my fault when the app says that a camera is offline? What am I supposed to do but contact them. I pay them monthly for the service, so if something says it is not working then I think it's reasonable to say I can call them. What is not reasonable is for there to be no customer service when the system is malfunctioning. To make matters worse, I was locked into a contract and threatened with cancellation fees instead of offered real support or a fix. If you care about your safety, your money, or your sanity, stay far away from this company. I regret ever signing up. I thought I was doing good by going with a small company, but I should have called ADT, Vivint, or someone bigger.