I had Spectrum for a year on their introductory price, and everything went smoothly. But as soon as the 13th month came around, they raised my bill by $15. I called customer service to see if they could offer a better rate, but the representative told me I was already getting a great deal for what I had. That same night, I called T-Mobile and switched to their 5G wireless home internet plan for $30 a month, plus a free month and a $100 gift card. When I called Spectrum today to cancel, the representative suddenly offered to lower my bill to $20 a month, down from $55. They were practically begging me to stay. At that point, it was more about principle. If they could offer that kind of deal now, why didn't the representative the night before transfer me to someone who could negotiate the price? Instead, he acted like he didn't care, and now I feel the same way about their company. So I went ahead and canceled and moved on. When you take peoples business for granted, you lose them. read more

Constant price changes doesn't deliver on its speed promises, it's time to turn this crappie service off Maybe they should try to reward loyal customers instead of bending them over. At least kiss me if you are going to F me read more

Router breaks every 2-3 months. Never have I ever experienced it either any other internet providers. read more

Room full of customers. Employees just standing around, and then disappearing into the back room. Needless waiting.

My apartment complex added Spectrum Internet to our monthly rent bill, so we were paying for it no matter what and I switched from T-Mobile to Spectrum 2 weeks ago, which I dreaded from my past experience with Spectru. My experience so far: Issues initially connection requiring a Spectrum tech to come out & resolve; sluggish internet speeds, requiring several Seconds to wait on internet sites to load; then today, no internet the entire day. spectrum simply sucks! With T-Mobile: I was up and connected in a couple of minutes, They only have 1 unit to connect everything--Spectrum still uses a separate router and modem, and in an over one-year period, my service was NEVER down with T-Mobile--NEVER! Also, I can't get on the internet at my son's rural home with Spectrum, but always could with T-Mobile. Avoid Spectrum if possible! read more

I have internet service with them and I 100 % would not recommend it. It's seems the internet goes out quite often. I say probably a couple of times a month. It also takes over an hour to 2 for it to come back. Once my contract expires, I am going with a different provider read more

This place will steal your money. When I called I let the person helping me know I only wanted wifi. She said I got the tv for free and the cheapest it was going to be $80. I kept telling her I didn't need it, and she insisted on sending the tv because it came with it. At the time spectrum was my only internet provider so I had no options for wifi. I switched over phones to att and they told me they started providing wifi in my area and I can pay $60. I switched over. Around January I got the new wifi service and beginning February before the next billing I called to ask what all I needed to do to cancel. The man said to just turn it in. I didn't have time to turn it in till march and now they are charging me for a month and a half that I didn't use because I didn't cancel properly, even though I called to ask what I needed to do. The man had also told me I had up to 60 days to turn in the modem, that's why I took my time as well. I called today asking why I'm being billed and they tell me I didn't cancel properly, they also tried to keep me and told me I could pay way less if I took off the tv, the guy said you don't need the tv and I can get your bill down to $40. This is actually the short version of the story because I spoke to 3 people. Spectrum steals from you and will get anything it can get out of you. read more

I live less than 1 mile from the Spectrum repair center at S 1st & Stassney. It's like I live in a third world country. The lack of service by Spectrum is a HUGE inconvenience,,,,,, especially to my safety!!!!! Ring doorbell NOT WORK WITHOUT WIFI. I paid for the month and have had maybe 10 months of service. I should be reimbursed at the least It is not okay. read more

At&t offered us a really good deal so I took it. They came and installed it, and the next day I called to cancel Spectrum. The sales representative was rude and bullying, trying to give me better deals then asking what was wrong with me for not taking the deal. I told him I just wanted to disconnect and he continued to tell me how dumb it was of me not to take his deal. It went on for so long that it turned into bullying and harassment. And he kept telling me, I have to go through this process or they'll get mad at me. Finally I told him that I wasn't going to take his deal because of this conversation, because now I see that Spectrum is all about bullying customers to try and keep them, but this had the opposite effect on me. I will never again use Spectrum for anything. read more

The 5 star is NOT for spectrum as a company, it's for the wonderful human they hired...Jillian from dallas,tx! My bill was way too high and I was upset about it. She took her time and explained everything and lowered my bill with better service! She deescalated my attitude and frustration before it even became an issue!!! You all are fortunate to have Ms Jillian on your team!! Thank you Jillian for your kind spirit and words today. They went a very long way with me. read more

Spectrum cut off my cable and internet for not paying the bill in full inless than two months after they more than doubled my bill. I paid my bull on time for almost 40 years and the cut me off. Then they said they is charging for the time I do not have internet and cable. Each day I don't pay the bill that doubled, they are going keep chatging me. Customer service told me about a payment plan but when I was transfered to ask about reducing my service, no one spke about a payment plan. I was on the phone with Spectrum for over 3 hours and I spoke to 8 different people with each person telling me different things. One person named Gregory actually told me another rep lied to me. It has been a frustrating experience. I NEVER EXPECTED TO BE TREATED LIKE AFTERVALMOST 40 YEARS AS A CUSTOMER. THIS IS A SAD DAY. POOR CUSTOMER SERVICE AND HAGE BILL INCREASES ARE MAJOR PROBLEM AND DOES NOT MAKE A DIFFERENCE HOW LONG I HAVE BEEN A CUSTOMER. THIS IS A SAD DAY. read more

At 7AM this morning a Spectrum wire crew rang our bell and asked to access a pole in our yard that is actually located across our fence. We agreed to let them in our back yard. After they left we discovered they broke a large tomato cage protecting a small tree. They left it bent to the side - didn't even straighten it. They didn't tell us they'd broken it and also left our gate standing open. This is NOT the way a respectable/reliable service provider behaves. read more

Can you please teach your tech installers how NOT to consistently cut fiber cables that don't belong to spectrum?? So infuriating, terrible service, terrible tech people, terrible all around. read more

Please run to YouTube tv or Hulu as your streaming service. Spectrum always hits you with unrealistic hidden costs and IMO they train their staff to be rude and condensing. Absolutely the worse customer service ever; we pay $120 a month for just cable, we pay our bill early , and employees at spectrum are very disrespectful. I'm guessing they don't understand our economy being in crisis and what's good customer service is. Our internet & cable are terrible and always go out. The customer service is terrible and and employees are very sarcastic. Why pay double with spectrum when you can go with Hulu. These people are the worse. read more

Despicable price gouging. I am paying $90 for terrible internet that cuts out constantly. I used to have google fiber for $50 a month. About half the price and 100X better. The only reason I use them is because there is no other option. They have a monopoly here so they screw over their customers. Its absolutely criminal Edit: And now theyre jacking it up another $30 next year! read more

Absolutely worthless company. Cancellation was a nightmare. The Saturday Night Live sketch was light on how horrible they are.

Outages that they don't acknowledge. Unreliable and difficult to get support. I'm switching to AT&T

Worst experience, I wish we have option of giving 0 or negative points. I have ordered mobile but wanted to cancel as I don't want it. Called customer service next day then they have said Ir it's already shipped and I can just refuse when they attempt delivery. I did what ever they wanted me to and in between there were multiple times I called customer care since I can still see outstanding balance on my account. They kept saying everything looks good and nothing else to be done on my end. they gave me ticket# as well. but after nearly 2 months I got collection notice from collection agency and you know what that impacted my credit score very badly(lost more than 100 points). I never had collection record on my report. I am like what the f**k. i called this bullshit people again and same story they tell and this time they created another ticket and guess what this so called lead person said when I asked about the collection notice I received, he said I should be talking to them. I am like what the hell bro? It's not my mistake and it's just because of your crap system and stupid customer care support right? Very terrible experience. read more

I had Spectrum for nearly a year, and the service met my expectations. However, when another provider introduced fiber in my neighborhood, I decided to switch. I called Spectrum to cancel my internet service while keeping my cellular plan. I was transferred to the retention department, where I spoke with a very kind yet persuasive representative. We had a few follow-up calls as they attempted to retain my business, but I was under the clear impression that my internet service had been canceled and that I would not be billed for another cycle--especially since I had already disconnected and returned their equipment. Unfortunately, that was not the case. I never received the final scheduled follow-up call, yet I was still billed the full amount for the next cycle. When I reached out to the retention department again to request a credit for the unused service, the representative, Avery, acknowledged our previous conversations but refused to issue a refund--roughly $70. For a company to prioritize $70 over retaining a long-term customer speaks volumes. That lack of consideration led me to cancel all remaining services and pay off my devices in full. If a company is this inflexible over a minor billing issue, I wouldn't trust them with anything more significant. I strongly urge you to consider other providers. read more

We've had Spectrum internet for 3 years. It was fine until recently. We would lose internet service for a few minutes several times a day. The weird part was an influx of commercials proclaiming themselves the most reliable service. I finally went with another service -- one that has great discounts for elderly and veterans (I'm both). These aren't discounts that stop after a few months, these are ongoing. Today, the equipment was hooked up and I disconnected Sprectrum's equipment. Of course I had to call Spectrum to discontinue my service because like other companies, you can only upgrade online. The woman I talked to wanted to do her sales pitch for a better deal. Well, I already had another internet provider so I wasn't interested in hearing what she had to say. We got into an argument over my not allowing her to talk to me about saving money. I was so angry because I had already found a way to save money and I wasn't switching back. She was even angrier because I told her to go ahead with her sales pitch, but I wasn't going to listen. She said that conversations take two people. I didn't call for a conversaton. We were on the phone for 40 minutes. She finally gave up and gave me the information I wanted. Now I get to go to the Spectrum store and deal with these people face to face. I will NEVER use Spectrum again. Very disrespectful. read more

Until this week, I had been with Spectrum since 2017. During all this time, they were fine for both Internet and cable service. (Unlike others here, I only rarely had any problems with either service cutting out. Well, until I got the Xumo box. More below.) What made me mad, though, and what made me switch this week: A year ago, Spectrum told me that if I wanted to continue to get TCM as part of basic cable, I'd have to ditch my cable box and get a Xumo box, AND that if I wanted TCM, I'd have to pay for a whole new "Entertainment" package. This forced change jacked up the price from @ $169 to just over $200 per month. I was still "scared" to change services, so I went along with that price hike. UNTIL they jacked up the price AGAIN to $229---and I noticed they were charging a $28 fee for "broadcast TV" to get local channels. ENOUGH. I called their main number to see if there were any special deals that would get me back under $200---they would not work with me. I now have Google Fiber for Internet ($55 per month) and stream YouTubeTV (where I get both TCM and local stations, plus all the regular basic stations, for $83 per month). Am now saving about $90 per month. RE this particular Spectrum store at Hancock Center in Austin: Spectrum requires you to set an appointment online to return equipment. So I was nervous that there'd be dozens of people milling about at the store, and that I'd have to wait far beyond my appointment time. NOT the case. I arrived early (Friday afternoon) to a near-empty store, and when I started to enter my appointment number at the kiosk, a helpful clerk came over and carried my heavy equipment box to the counter and said I didn't need to check in at the kiosk. He then checked all equipment and got me in and out of there in about 5 minutes. In short: This particular store at Hancock had GREAT service when I was there on a Friday afternoon. As for Spectrum itself: You're going to die out unless you adjust your pricing and train your call-center employees to keep long-term customers like myself. I did not WANT to switch; I was FORCED to switch. read more

Would give zero stars if I could. Did not have the product I ordered and would not confirm it was being shipped to me. onlybusing Spectrum because I have no other internet options. Horrible. read more

they are super rude and take so long have attitude and don't care about any of the customers especially Anderson the assistant store manager he threatened me multiple times and he has vary bad attitude and anger problems also spending his time making rude comments to customers and to his employees honestly i would never come here again this is so unprofessional read more

Spectrum - Television Service Providers Near Me - Austin, Texas

Would be zero stars of if I could, complete scammers. Disorganized staff, one member told me one thing only for a different team member to charge me the previously waived fee and then called ME A LIAR and refused a refund. HORRIBLE SERVICE. read more

Spectrum is the worst service. If you can get service from anyone else, please do. There's been mild rain and no lightning but my service has been out since last night. It's 10 today and still no service ice because they say there's severe weather. There's no severe weather here at all! It's simply cloudy and dreary. Stop lying Spectrum. Be honest and admit you can't manage good service for whatever the real reason is. As soon as Google Fiber gets here and I have another choice, I'd NEVER use you again. read more

In my experience with spectrum in one year, I don't recommend this service no for Internet not for purchase. Any eat like phone or smart watch or any other device I'm getting trouble every month with my bill because they increase it at they convenience. There is always new price in my bill statement. That kind of Price increased no decrease. the customer service. Is horrible is a madness tried to connect. With any assistance or representative by phone call. Please stay away from this business not this location. Specifically I'm telling about all. Spectrum , this company is a joke read more

Don't believe what they say. 1) i was promised a $100 visa gift card. When it never arrived I called and they had no record of that. They would not listen to the actual recording they make of the sales transaction. They use that as a gimmick. It will never arrive. 2) my bill should have been 59.99 a month. My very 1st bill was $140. They play dumb when you try to clear it up then try to sell you more of their garbage. Spectrum uses unscrupulous sales tactics. They are dishonest. ​ read more

I HATE Spectrum. I do not say this lightly. I am usually very articulate however this word, HATE, describes my attitude toward Spectrum. I will begin with THE CRAZY RISE IN COST OVER THE YEARS. When I first went with Spectrum I was paying $30 ish dollars per month for internet only. NOW, 4 years later I pay $90.46, FOR INTERNET ONLY. $90.46 per month. Ridiculous. I don't think I need to spend alot of time on THE CONSTANT OUTAGES. Enough said. Why do I still use them, well because they, in comparison, are slightly better than the choices I have for my neighborhood. Monopoly much? read more

spectrum all around sucks, I ordered a cell phone, that never came, so they took my credit and applied it to my account. on top of that the spectrum internet has been down since 3:00 pm Ga time its now 8:04 pm still no internet. I hate this company, don't recommend at all for internet or cell phone or anything else they have. read more

4 days already with service outages amd there's no inclement weather. I also often have to call them to "reset " my signal for whatever reason. problem is there's no other internet providers to service my area otherwise I'd be gone! read more

Cancellation is like pulling teeth. Call and listen to some underpaid caller center employee try to convince you to keep the service. Then they cancel on the wrong date, call back in to restore service and another call to cancel at a later date. It's 2025 but Spectrum is stuck is 2005. Do yourself a favor and use a modern company for modern services read more

Our Internet has been having problems for months and they have been out multiple times and have not been able to resolve the issue. This week I have basically had no Internet and they seem unconcerned. read more

highly disappointed with spectrum. Rates change every year without warning. Talked to a manager to look for a lower costing plan, she told me that I have the lowest plan I could get. I have the lowest speed and it's $90. When I explained that I was upset that there was not transparency about my promotion ending, she said "well we don't know what the sales people tell customers". when I asked to leave a complaint about the sales worker she said, "well that person probably doesn't work here anymore". She was unhelpful and rude. I am baffled that their managment team doesn't know what their sales staff is telling customers?? And to top it off there was an outage every other day. read more

Outages ALL the time. They always estimate that the outage will only be a couple of hours, but it always takes way longer. Out for hours yesterday. Out again today. I work from home so this is costing me lots of $$$ and coworkers think I'm slacking because it seems unbelievable that an internet service can be down so often. Spectrum is the only option my apartment complex offers. Otherwise I would be RUNNING to another provider. read more

Spectrum cares about you as much as a red headed step child that they hate. Absolute garbage service. They refresh the signal after every complaint and it lasts a few hours and goes right back. Avoid them at all costs. I've even went as far as switching to my spouses name to see if it changes and nope. They hold the monopoly factor over everyone's head like what are you going to do...go to elons internet. Starlink. 3 Co workers have it and all 3 in over 3 years have never even had so much as a buffer....my 6 TVs have a buffer daily. Pathetic. read more

Service is horrible..there's a outage everyday and they wont credit your account so basically they getting free money

*** CHARGED FOR ALMOST A MONTH OF SERVICE AFTER I CANCELLED *** Monthly charges kept going up for same low bandwidth, so I switched to Google Fiber (lower cost, much higher bandwidth). Just called to terminate my service with Spectrum, and after the standard 10 minutes on hold, the rep who took the call kept trying to talk me into switching back to them even though I kept telling him no. Truly obnoxious but that wasn't the worst part. The worst part was when he told me I'd still be liable for charges for service for almost the next month even AFTER my service is disconnected. I couldn't believe it. Went back and forth a bit then told him I wanted to talk to a supervisor. Back on hold some more, then supervisor comes on and "explains" to me in a very patronizing way that I just don't understand how their billing cycles work. Went back and forth with him, then told him if I'm charged for almost a month AFTER my service is disconnected, I'd never be a Spectrum customer again. Then he tried to "explain" their policy again but stopped him as I'd had enough. So that's how it ended. I'm liable for almost a month of service I don't need or want AFTER disconnection. Spectrum has just lost an 8-yr customer forever. And nobody cares. These people are thieves and they don't care if you're a customer or not. Take your business to someone else. read more

Good luck trying to return equipment in a timely manner. You have to wait in a long ass line with other customers that have other business to take care of so you could be here for hours to simply return a box. On top of that the service sucks since they charge you an arm and a leg and for the internet to go out for hours at a time. read more

I know it's hardly a hot take but wow...Spectrum is terrible. I was scheduled to have installation Saturday at noon. They called me asking to move it. So I moved it to 11am as they said they were free. Then when she tried to book 11a, it somehow didn't take and I said "fine, keep it at noon." And then...noon was taken and they're trying to book me on Sunday. Absurd customer service. All I wanted to do is have internet installed when they said. Skip them and go to Grande or something else. read more

Worst internet I have ever had. It resembles dialup. If you want to never be able to connect 2 devices onto the internet at one time without buffering, this is your provider. Monthly outages that last hours. AT&T even compensates for lost internet on your bill! Not Spectrum. Spend the extra 10 dollars and go to google fiber. read more