Background On Visit: After taking my car serviced at Longo, I went to this shop to get a second…read moreopinion on a recommended service that the service rep advised me on. To do either a regular transmission drain and fill or a flush. Wait Time: Took about 30 minutes Price Point: Afford. I was charged $130 for the transmission drain and fill. Service: Hank (owner) was very nice and informational through out the whole process. He told me that I should do a drain and fill instead of the more expensive flush. South El Monte Automotive For Thought: Definitely coming back.

I did not use their services because they were honest about not needing brakes at this time…read more They did a thorough inspection and nothing was needed. I will return in the future when I DO need service. Thank you for your honesty.

It was Labor Day Weekend and our Toyota needed a good amount of servicing plus maintenance:…read moreradiator, radiator/coolant clean out, etc. Luckily, SGV Autocare took the car in the afternoon - Andy and his crew worked after hours and they even drove out pretty far to purchase additional parts. They really went above and beyond to service our car! Communication was great throughout the day and we were able to pick up the car later that night. Elite customer service, price was very reasonable - highly recommend!

im usually very skeptical about other mechanic shops. esp for bmw shop. i got quote around the area…read moreand the price was leg and arm. I got a full refresh on my 2018 340i. car was overheating and misfiring last minute before i got here. i had to changed oil filter housing ,valve cover, old pipes, new inner cooler and many more. their were able to tackled all in within 1month or so and top of that parts was the longest wait. Note; their shop was insanely filled with other cars and insanely busy. Andy and the crew was friendly and informative what i need to be done before things get hectic with the old pipes, so i pulled the triggered and did everything for future headaches. got the Car back and it feels super healthy and way more alive. In the end, Great price! Great shop.Definitely recommend!!

I was in need of getting new brake pads and rotors for my 2020 BMW X5. Was getting quotes from a…read morecouple of other places but getting the quote from RTMotorworks was thorough. I was hoping I just needed brake pads for the front and hopefully not all 4 wheels at the time. They were very responsive and the quote was comparable to other places, if not better. Decided to take it in on a Friday in the morning. Checked my wheels and told me I just needed the front brake pads and rotors replaced. The back was still good. Sigh of relief somewhat. They were able to get the pads and rotors replaced for little under 3 hours. Time went by and they were updating me during the whole time. Great service and team here. Will definitely bring my car back in to get other services done. No issues whatsoever with the new pads and rotors.

PROBLEM: ALIGNMENT ISSUES, CUSTOMER SERVICE, ACCOUNTABILITY…read more When I first tried to leave a review, my account was somehow blocked from posting specifically for RTM, while I could still review other businesses. I contacted Yelp, and by coincidence, the representative I spoke with was also RTM's Yelp rep. He said it was strange that I couldn't post only for RTM. After I explained my situation, he advised me not to leave a review and instead take the matter to small claims court--which I did. During the hearing, the judge seemed to understand my side, but the ruling ultimately favored RTM. Despite being advised not to post this, I'm sharing my experience here because the situation still doesn't sit right with me--especially given Yelp's controversial review practices. On 10/1/25, my rear right adjustable control arm snapped. My car has aftermarket wheels, tires, and suspension components, so a precise alignment is critical to ensure proper fitment without rubbing the fender. I initially went to TM Auto (located across from RTM) for the control arm replacement. After installation, TM took my car to RTM for alignment. I specifically asked them to match the rear right alignment to the rear left, which was set at -2.8 degrees. When I went to pick up my car, I immediately noticed the rear right wheel did not match the rear left. The camber was visibly off. I pointed this out to the technician, but he insisted the alignment was correct and that there were no machine or human errors. After repeated requests, they put the car back on the rack, but instead of rechecking, two additional technicians came out and dismissed my concerns with questionable explanations: "Toyota made the fenders uneven." "Your control arm is made in Taiwan/China--what do you expect?" Despite putting the car back on the rack, they never rechecked the alignment. They simply removed the car and stood by their original claim. With no resolution, I had no choice but to drive the car home. Because the alignment was incorrect, my tires rubbed against the fender the entire way. The next day, I found heat damage, paint cracking, and visible wear on the fender. I came back the next day to talk to Richard (the owner) hoping he would recheck everything, but it was apparent he was "too busy"--despite clearly having time to talk with other customers and then continue working on another car, while ignoring me. I waited outside RTM for over an hour trying to speak with him. When the TM Auto manager asked if he had seen the damage, his response was, "Yeah, so what?"--with no concern at all. After is when I left, and was forced to go to another shop to realign--more driving, more damage done. I used a camber gauge and measured -2.8 degrees on the rear left and -2.0 degrees on the rear right. To confirm, I took the car to my trusted shop, Chewerks in La Habra, where they verified the rear right camber was indeed -2.0 degrees and did not match the left side. Their measurements matched mine exactly. Because RTM refused to recheck or correct their work, this improper alignment caused damage to my car. The rear left side tucks properly, while the rear right sticks out about half an inch, which led directly to the rubbing and damage. I had clear documentation and evidence, but the court still ruled in RTM's favor. I chose not to appeal to avoid spending more time on the matter. A nearby body shop, Cenco Auto Body, quoted over $1,800 to repair the fender (with another shop giving a similar estimate), confirming the extent of the damage. What could have been a simple recheck turned into a costly mistake. Despite everything, RTM did not offer any compensation or attempt to make things right. Seeing RTM's highly rated Yelp profile made their response even more surprising. They're quick to take your money with a smile when things go well, but when issues arise--as in my case--they deny responsibility and make no effort to make things right (In my case, they didn't take money directly, but a receipt was given to TM Auto, and I had to pay TM Auto--which is the same as paying RTM directly). TM Auto went as far as offering RTM to help cover the repair costs, but RTM still refused. TM Auto didn't have to step in for someone else's mistake, yet they still tried--that says everything. Richard (the owner) had my contact information through the small claims process, yet he never made any effort to contact me--even before we went to assigned court date. After what happened, I'm relieved I didn't bring my other cars first--especially since those cars are of higher value. It seems RTM has many satisfied customers, along with a smaller number of unhappy ones. Hopefully, you don't end up in the latter group like me. FWIW: Following the incident, I contacted Hunter to verify when RTM's rack was last calibrated. Abel (rep) advised that its calibration was set to expire later that month. This raises the possibility that their rack may have been out of calibration.

What can I say that hasn't already been said? Clement definitely cares about his clients, and he…read moreknows BMWs. I relocated to Hacienda Heights from Pasadena and was looking for a new BMW shop nearby. After reading the reviews about SGV Bimmer, thought I would give them a try. So glad I did! I took my 2000 BMW Z3 for a power steering fluid leak repair. Clement lifted the car and actually showed me where the leak was occurring and explained what he was going to do. My old BMW shop never did this. My car was repaired, and he definitely went beyond on what was needed on my car. I found my new BMW shop! Would I recommend him to others? A definite YES!

Clement is the real deal. He's my go to BMW guy. He knows cars for sure but what makes him really…read morestand out is that he's practical about his advice and he cares. He repeatedly goes above and beyond a typical car mechanic. I have a 2002 e53 with more miles than I'd like, and having Clement in my corner is a godsend. I can truly say that Clement can and will do everything in his power to keep my e53 on the road. I've owned an e32 and e53 and I will say that when you choose to own these cars, you need a person you can trust. No need to look any further- Clement is your guy.

Came here to get my transmission fluid, brake fluid, and coolant serviced. I requested quotes from…read morea few mechanics in the area while getting an oil change at Honda, and HMS Automotive had the most competitive pricing. Communication was clear and scheduling was easy. They even had same-day availability, but I rescheduled and they still finished everything in under 3 hours. After checking the work, everything looked good. They are very fair and honest. Highly recommend!

Awesome spot! I found this place on Yelp and luckily it was very close to home. I got my car fixed…read moresame day for a leaking AC issue. Sebastian kept me updated over the phone throughout the day which I appreciated. When I went to pick up the car, he showed me what was replaced and where the leak was. Price was fair for what had to be replaced. Now my AC is icy cold! Customer Service here is excellent!

I found this shop through my employer, as they service all of our company vehicles. After bringing…read moremy own car in, I can confidently say I won't be going anywhere else. Tony is incredibly honest, offers fair pricing, and provides excellent service. If you're looking for a trustworthy mechanic, Tony is the one to go to.

Tony is super duper nice! We brought in a 2022 VW for oil…read morereduction bc our previous mechanic carelessly overfilled it. Tony was quick to take my call and service my sister's car. Overall a great experience and we would come back for all our cars' needs!

I came in to get my breaks checked and they took me in last minute. I messaged them from Yelp and…read morethey were able to squeeze me in. I sat in the lobby and it didn't take too long. They were affordable and didn't try to sell me on additional things. Once they finished, they left me a small elephant keychain which was really cute. Appreciate them and their work! Will definitely return for any future projects or issues that come up.

Mike and his staff as always, honest, price is reasonable, communication is 5:5, what else can you…read morereally ask for??? This is a local gem for auto repairs, oil change, and they do all kinds of other services!! Been coming here since 2018 and I want to thank you for all that you do! Honest and fair this business just rocks. I don't feel at all iffy or questionable when I take my cars here.

Came to get air on my tires and a great man named Jesus helped me he recommended I got new tires…read morebecause mine were practically done for . Helped me out fast and great customer service . Always amazing service will be coming back for my alignment , thank you so much Jesus super friendly god bless you and your family thank you .

10/10 experience. I towed my car to their shop and they helped me change my tire right away! The…read morecustomer service was very welcoming I didn't question anything and value of their work is fast & sufficient. If you're in need of any tire services you must go to them!! And they're affordable too !!

I normally go to several spots for most of my cars work. But Sunday it's very scarce to find anyone…read morewho does work. I thank God Almighty to find me this place! The staff is very cordial and professional with superb customer service and their lobby waiting room is awesome very clean and they got an arcade section for you and the kiddos to play to pass the time. If that's not your thing you have very comfortable seating available while you wait. They have drinking water and cups if you are thirsty. Bathroom is available as well if needed. Today they did my routine trans drain and refill as well as trans filter replacement, first time at this location as it was in dire need. The price is very reasonable. They also pointed out a lot of other issues my car needed to address at a later time. They got me in and out in no time and I was able to get some other quotes on more jobs my vehicle needs. I will be back soon thanks guys for the awesome quality, value and work! Please contribute to this establishment and give them your business. Dependable, Reliable, Trustworthy service!

Was driving back from Burbank and my car broke down while I was on the freeway. Luckily I was in…read morethe Pasadena area and my cousin referred me to this place. Great service, got my car fixed up nicely for a great deal. They're very hospitable and give a fair pricing. Can't recommend this place enough, you won't find a better automotive shop.

Do yourself a favor and COME TO THIS GUY'S SHOP. The owner (I presume) is Chao. His honesty and…read moregood work saved my mom from $8000 of repairs - and all it took was $200. Also, Longo Toyota can go to hell. Quick story: Mom's Lexus battery was replaced by AAA, but something happened and the engine bay started smoking. Took it to her dealership, Longo Toyota, and was told the coolant leaked into the engine (??) something like that. The total repairs would cost $8k. Absolutely insane. Wanted a second opinion and folks on Reddit recommended this auto shop. Had the car towed here and Chao inspected the damages. He replaced something that only took 2 hours and a $125 part, and the car was totally fixed. In total, he charged us $200. Chao knew we weren't knowledgeable about cars yet was super honest with the repair. I now trust him 100% with all of my future car problems. Chao - if you read these reviews, just want you to know that you are amazing!

I'd never go anywhere else. This is a stand up honest guy. And his work is quality. A great…read moremechanic. Great value.