So appreciate that Kaiser has this service -I would not be able to discern the skill and options of…read morea private esthetician- I'm overdue taking care of my skin

The treatment I've received has been pretty minor, but the doctors, results, and experience has…read morebeen excellent so far. My consultation was with Dr. Scott Chiang regarding several skin concerns. He explained all the different options and the pros and cons of each. For example, he explained there is a higher risk of PIH after fraxel with Asian skin. In the end, I decided to have a few small bumps (about 4-5) on my face removed via laser. If I did it that day, my consultation fee would go towards the cost of the procedure. The procedure took about 5-10 minutes and with each zap, Dr. Chiang would say, "that one's gone". The procedure was painless and with the after care instructions, everything healed in about 5 days with no scabbing. The bumps are gone and my face is smooth. Dr. Chiang referred me to an esthetician, Dana Schrieber, for my other skin concerns. Dana was also fantastic. On my first visit I spent about 45 minutes with her. She went over all the different options, and even let me see some of her own personal pictures from her own skincare journey. In the end, we decided to try the Obagi skincare system. She said I can email her anytime, and I'll have another check in with her in about a month. The price for the Obagi products through Kaiser is pretty much the same as the online price. I know there are online esthetician services, but it's nice to have someone I can see in real life taking care of my skin.

I wish I could give a higher rating, this place is one of the closest locations to where I live…read more Therefore, it is convenient, however, each, and every time I go in and have any specific type of inquiries, the people that work there give me very vague answers, and at times question why I continue to go because basically, if you don't do the research yourself, don't bother asking, because in all honesty, you will go in knowing more eight times out of 10 than the people behind the counter I recently visited the store in hopes to locate a specific item I needed in order to wear a wig to go with my Halloween costume, which I was shockingly surprise that they did not have any in stock whatsoever, not because they ran out, because I was told they didn't (scull caps) with that other Sally's locations might. I don't know about you, but I don't have time for "mights" in my life. Can I get a solid yay or nay and if yay, then which location, por favor? If you need basic stuff, this place can work, but yeah - save your inquiries for a more equipt and fully trained staff. Just sayin, no shade intended. Just facts.

Almost everything I looked at in-store is priced 1-3 dollars MORE than everything online. You can…read moredo in-store pick up to get the online price but it allegedly takes an hour. Real scammy.

OMG, Veee is the best! She was amazing, friendly, and professional. Ask for her you'll love it!read more

if you wanna be a baddie on a budget this place is generally not for you. you can tell the minute…read moreyou walk in and all those damn luxury perfumes forcibly colonize your nostrils like the europeans circa 1600. it smells so strongly of vanilla sandalwood and versace eros that i now steer away from vanilla scents. ugh. also the drunk elephant and rare beauty samples will ALWAYS be looking like they crawled out of an ambush. mysterious cream everywhere. you can thank the 12 year old sudo influencers (they're basically children) for that. are these qualities unique to just this store? no! all sephoras are like this. it's part of the experience. this one is just smaller so at least the scent colonization is not as violent. there's less to choose from but apart from that everything about this store has been okay so far! located in that pacific commons plaza near old navy and the nonexistent toys r us. some notable brands: tower28, fenty, glossier, etc. i love sephora minis! they are so cute and the total opposite of eco-friendly. all workers are nice usually, shade match for my tower28 concealer was semi accurate. it's okay girl i can't see either

I had a "tale of two experiences" at this Sephora location today. I came in specifically for a hair…read moreproduct and ended up seeing both the worst and the best of what retail service has to offer. The Issue: Upon entering, I approached two employees who were busy chatting. I politely interrupted to ask for a specific product. Instead of showing me to the shelf, one of them just pointed vaguely toward an entire side of the store and said, "That will be over there." I spent several minutes wandering around unable to find it. It was disappointing to see staff prioritizing a personal Starbucks delivery over actually helping a guest on the floor. The Recovery: Everything changed when I went up to the front and spoke to a cashier named Helen. I showed her a photo of the product, and she didn't just point--she immediately told me exactly where it was and then walked over to assist me personally. She checked in to make sure I found everything I needed and was incredibly professional and kind. Final Verdict: If you visit this location, look for Helen. She is an African American woman who clearly understands what real customer service looks like. She saved the trip, but management should definitely look into the floor staff's lack of engagement.

I had an uncomfortable interaction with Jessica during my visit. From the moment I walked up, the…read moreenergy felt off. I didn't ask about a return policy or anything related to that, yet she immediately started loudly explaining the return policy to me, which felt unnecessary and made the interaction awkward. What made it more frustrating is that I had reward points available that could have been used toward my purchase, and I had to remind her about it. That's something staff should normally mention to customers so they can save a few dollars. I also noticed that right before helping me she seemed very bubbly and friendly with other customers, but when it came to my interaction the tone was completely different. As a paying customer, I expect to be treated with the same courtesy and professionalism as everyone else. Customer service should feel welcoming and consistent for everyone. I hope management addresses this because experiences like that can really leave a bad impression.

I took my daughter here for the 2025 year end sale. We arrived as soon as it opened for the day and…read morethere were people already waiting outside the store. When we walked inside, I noticed that this location is somewhat small compared to other locations. My daughter and I spent about an hour here and were able to leave with a bag full of body sprays. There were sale signs everywhere but the signs were somewhat vague. It stated that "select" items were a certain price but didn't state which ones. There was only one employee on the floor at that time and she wasn't too helpful. I asked her to clarify which "select" items were on sale and she couldn't give me an exact answer.

Did purchase some items at this store. One lady at the cashier looked at me weirdly acting like I…read moredon't know the deal or the promotion of the items. Like lady, I was aware but I had my reasons why I wanted to buy the items because I wanted them! Thanks but no need for that look...

Sonia was sooooo helpful and knowledgeable. I had a million questions and some lofty hair color…read moregoals. She was very patient and sweet with me and my two kids who were very chatty. :) She gave recommendations that left me feeling excited, confident, and under budget. Love love love. I will be back! Thanks Sonia!

Went to Sally Beauty to pick out a hair color and had a really great experience. The staff member…read morethere was super helpful in helping me choose the right shade and took the time to explain everything clearly. She was very friendly, knowledgeable, and really knew what she was talking about, which made the whole process so much easier. I really appreciated the great customer service. It made me feel confident about my choice. Definitely a good experience and I'll be coming back again!

Sandy is as amazing. Walked through every step and made sure I was comfortable. Explained how the…read morehealing process was going to be and make sure she removed everything!

Made appointment to have a few skin tags removed. Sandy was very informative and professional. Her…read moreoffice is very clean and she has a big collection of skin care products.

Emily, the owner of Creation Beauty, is the best lash technician in the Bay Area! I had an…read moreAnimation lash style done on me, and I was a bit apprehensive because this style is notoriously difficult to achieve. It requires precise angles, textures, and shapes that must be seamlessly blended. During the session, I didn't feel any discomfort, irritation, or poking. The experience was soothing and comfortable. After the session, I looked in the mirror and was blown away. It's absolutely beautiful! It looks natural, glamorous, and like the lashes of a k-pop idol. Definitely settling down on this place for my lashes!

Emily is amazing. She prioritizes natural look and what fits with your bone structure, which is…read morewhat I was looking for. Emily is first and foremost an artist. She talks to you and understands what you are looking for, and deliver on your expectations. The place is spotless yet warm and inviting. Emily and team make sure you are comfortable. I love their work.