I have a recessed ceiling light in my basement and the glass cover was cracked. I brought the…read morebroken glass into National and they had a piece with a similar shade and cut it at the same size and I was in and out in minutes. unfortunately when I got home and tried to insert the new glass into the frame it cracked which was my fault. I brought the broken piece back to National to have them cut a new piece at the same size and I was planning to pay for another piece but they didn't charge me. I would have been fine paying for another piece since it was my fault but they were kind enough to cut another at no cost. very nice business!

Unreliable place that does not keep promises. I would stay far away from doing any business as…read morethey do not conform to normal business ethics, schedule, process transparency and on top of that work is quite sloppy - stay away

Awesome service. Contacted using Yelp. Explained issue ...I had remote start that a garage took off…read moremy car when they were troubleshooting issue I had, which turned out yo be fuel pump. After got fuel pump replaced by professional, needed remote reinstalled. Call few places. One quoted me 2 hr. Job for 600.00. 508 took less then 30 min...charge..$60.....unbelievable. owner courteous, very knowedable of car stero, remote start system...Highly recommend this business!!! A real " Proffessional" !

I called to get a quote from 508 innovations for tinting my camry i just bought. he got back to…read moreme right away and scheduled me for 3 o' clock the following day .i was there ten minutes early, were he told me that it would be done today .i went home and sure enough about 6 :15 he call me and said come pick up the car.i never write reviews and im sure everyone can tell but believe me when i say he is nice guy. A professional and did an amazing job . I will check with this guy first before i bring my car anywhere else for anything.

I read all the bad reviews here and it made me very skeptical of Safelite. None the less it's the…read morevendor my insurance recommended. With great skepticism I arrived early for my 2pm appointment and was told they were running a 1/2 hour behind. Told him that's fine (I've come this far) I'll wait for it. Went out for a walk at 2:15 and my car was moved (Hmm, only 15 min late) and I had an email informing me work has started. Came back from my walk expecting to sit there for another hour, but to my surprise my car was outside complete and waiting for me. Done in under 1.5 hours. I have a Hyundai that also needs camera recalibration. All good... I felt someone should leave a positive review. One of the workers told me they had 18 windshield's to do today.

CUSTOMER SERVICE AND INTERACTIONS FIRST IMPRESSION!! My windshield was damaged due to an icicle…read morefalling on it. I noticed the next day the crack spreading. Called my insurance company who recommended Safelite on Park Ave. Made an appointment for that Friday to drop my car off. Called back immediately to tell me it couldn't be dropped off due to potential calibrations that MAY be needed and would take longer so we would have to reschedule. Rescheduled for the following Monday. Called me Saturday before my appointment and said would need to reschedule due to the Blizzard we were getting. Ok cool, understand, no problem. Set it up for the following Saturday at 3pm! Saturday comes I arrive at 2:55pm and when I walked in, there was a lady waiting for her car. The man came out clearly agitated and was talking to her about the troubles he having recalibrating hers. His tone was as if we were aggravating him for being there. Never acknowledged me. Spoke to another customer who came AFTER me very briefly outside then came in to ask what car I had (20 minutes later after arriving) I said the Honda Pilot and he said ok and his demeanor was aggravated as he walked back into the garage. Comes back out about 5 minutes later and said it may be a while, maybe like an hour/hour and a half before your window is fixed because I'm still working on hers and we are behind, I mean it's 3:20 (IVE BEEN HERE ON TIME NOT MY DAMN PROBLEM) so I shrugged my shoulder and said That's fine I'm just dropping it off, Im coming back. That seemed to please him just a bit that he wasn't being "rushed". I call my uber and had to wait 10 minutes. After he was all set with the woman he takes my keys and says I needed to wait so he can test drive my car to see if it needs to be recalibrated. I explained to him I can't wait my Uber is outside and if it needs to be done then just do it but I'm only there to drop the car off. He appeared to get upset that I wouldn't wait while he test drove my car. Dude I don't know nothing about cars or car talk just fix the windshield and recalibrated it if it needs to be or not and you can call me with updates. He threw his hands down as if he just got finished with an argument with his wife or someone and said fine in a stressed out manner and walked away. He called me about 25-30 minutes after arriving home to say he prechecked it on a scanner and the camera in my windshield was not damaged, it's all set so my car should be done in about an hour/hour and a half. His tone was completely different when he called (much more pleasant)..just waiting to pick it up to give another review on the actual work! I can tell you know I won't return to this location just off his demeanor, attitude and communication skills off first impression that made me tell myself everyone has bad days including myself but damn it leave it in the parking lot and not take it out on the customers!

My power moon roof was shattered while I was driving and I needed a quick fix with good quality…read more Payless Auto Glass (Formally known as Patriot) was so quick and put in the OEM glass in about an hour! Thank you so much Eric and team for your care and expertise!

I had a spray on bed liner done on my GMC 2500. The liner came out good. HOWEVER, the service left…read morea lot to be desired. I made an appointment 2 weeks out for a Monday at 8 am. When I dropped my truck off I was told it would be ready between 1 and 2 pm. I am an hour drive away. I showed up at 2: pm. They had not even sprayed my truck yet and the owner wasn't even there. When he returned all he said was, well, with a bit of an attitude, we'll get it done. Then a day or so later I realized that the back up camera was not working on my truck. which is in the tailgate. (they had the tailgate off to spray it) When I called back all they said was well it was working when it left. I checked the wires and found that they broke the camera plug.When I told them that the plug was broken they said well we had a hard time getting it apart. I would never go back here.

my rear window shattered when I was at work in Shrewsbury on a Friday night ( in the rain ) and…read moreneedless to say it was a nightmare getting my car home to Leicester. Wayne and the receptionist Darlene were so kind and helpful ,could not be more pleased and relieved , they were awesome and professional and made a stressful situation disappear. I hope their manager or boss reads this , as they are the best people ever!!. thank you !!

Thank you Safelite...!…read more I had a broken rear windshield on my company vehicle, and Doge C/V Tradesman van. I brought it to the Worcester location, and Steve sealed the back hole with plastic to keep the elements out. My work takes me all over New England, and a majority of my work is in the Boston area. I could not leave the van parked in a public place with the plastic on it, for fear that it would get broken into. I keep a lot of tools and parts in the van. The soonest appointment they had during business hours was over a week away. Steve said if I left it with him for the weekend, he would work on it in-between other appointments. I dropped it off Saturday morning, and the van was all fixed first thing Monday morning. Thank you Steve and all the staff at Safelite Worcester for accommodating me, and having me back on the road with very little down time. I could not have asked for better service. I have used this location 5 times over the last 6 years... twice for my personal vehicle and 3 times for a work related vehicle. All the work has been excellent, on time, and done right. Cheers....! Tony from TPx Communications.

This place is horrible. Communication skills suck waiting on…read morethem to call me after they were late to say I have to drive to the shop last min with one car and have to pick up kids can't just drive in and leave my one car so pissed. A heads up would have been great. So I suggest Roy's auto in dudley ma

I had an amazing experience with Franchi brothers. From the moment i walked in, the staff was…read morefriendly, professional and knowledgeable. They have repaired my car a couple of times, took the time to explain the repair process in detail and worked directly with my insurance. Their quality of work is exceptional. I highly recommend Franchi brothers for anyone looking for a reliable, high quality auto collision repair.

Needed a new bumper from an accident took it in on a Thursday and got it back on Friday a week…read morelater and it's like brand new. They talked to me through out the process and all was good in the end.

Easy location to get to off of Rte 20. Great clean job. Just as good as the big name places......read more

Sierra was amazing with handling my insurance and scheduling an appointment for my windshield. Paul…read moremet me first thing in the morning and worked on my vehicle quickly and I am extremely satisfied with the service! Would recommend Paul to friends and family!! Thank you!!

We have been struggling with this place for over a year now and can't get anywhere. They replaced a…read morewindshield in my daughter in law's Subaru with EyeSight, and since that day the EyeSight system is completely messed up, the dashboard looks like a Christmas tree. They had us return once for the recalibration that we were supposed to have gotten, but they could not accomplish this despite trying for 45 minutes, they said we needed to see a dealer. The dealer said "There are fingerprints all over the camera lenses, they have to be replaced, $3000, here is a report to take to the auto glass people as they should pay for this." And we call every month or two to ask about this and are always told "a message will be sent" and we will get a call but nothing ever happens. I just called the number I see on some of the other reviews about this, but it's just the main switchboard and so the same people who have told me for months "a message would be sent". If you have a car with any kind of cameras in the windshield, avoid this place.

Broke my mirror, tried to glue it back and then just left it off. I called and asked them to…read morereplace it. Then took over a week to get back and fix it. After all that I just realized they broke another piece. I manage a small fleet of construction vehicles and I will make absolutely sure my insurance goes with a different vendor next time.