Probably one of the best experiences we have had with a service technician. Knowledgeable,…read morefriendly, and reliable. Dave was our technician and I hope we can request him in the future if needed. Fantastic company to deal with. Thank you

Bought a hot tub from them at the H&G show. Needed a delayed delivery and said it would be OK…read more Joe came out for a site inspection prior to delivery. Delivery went fine. They removed our old hot tub (for a fee) and placed the new one perfectly. Joe had made a note for them to bring a hole saw to drill where our electrical would enter. They did not want to do it saying it is "very hard" to drill through fiberglass. They refused. It took 20 seconds for my guy to drill the hole. During hook up, it appeared we were delivered a used unit. Maybe a showroom sample. Many indicators. Not what I purchased. Anyway, the unit seems to be working fine so far. Note: the cover that they "throw in" is cheap as heck. It leaks rainwater into the spa and it sags and puddled on the top the first time it rained. Very unhappy about this. We have had 2 other hot tubs in the past 35 years and not one had a cover that leaks and sags. Also, no manual came with the hot tub. The instruction sheet they left says "refer to the manual". Never got one. I had to call and Rex said he would email one. Inconvenient. Can't bring my computer out to the hot tub and printing 56 pages is ridiculous. I'm old school and like to have the manual in my hand as I am learning the features and functions and for reference. I will be calling Platinum Spas to get one. Also, they never mentioned how to Register the tub and file for the warranty. Not trying to be negative, but others must be aware of these things before you buy.

Our pump kept blowing the circuit breaker and we called on a Sunday, brought the pump up they…read morechecked it out and then replaced some seals for us! Great service and great advice!! The price was incredible and couldn't be beat! Thank you so much to the young man who helped us out and took care of us! That's definitely a shop I'll be coming back to!

Incredible customer service every time. Got our pool here, always get all our supplies here. I…read morereally couldn't ask for better help with everything!

I bought a hot tub a few years ago from them. I called them to get it repaired this year and their…read morecustomer service is terrible. I needed a new cover for the hot tub and I asked that the customer service rep send me either an email or text with the manufacturer and price breakdown with the size I was quoted on and she refused to send it because I may price compare elsewhere. I have never had anyone deny to send me information on a product that they were trying to sell me, especially on something that costs nearly $1k. She was right. I looked elsewhere and I am not going back

We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

The website clearly states they do pool maintenance and opening/closing of pools. However, they do…read morenot and state they only sell hot tubs. Really need to update the website.

These pools are top of the line. I've swum in their pools many time. They are top of the line and…read morevery fancy. The salt water system will have you smelling fresh and not like chemicals when you are done with a refreshing swim. The guys that put in the pools are very skilled. They will make your pool a work of art and your summer parties will be the talk of the neighborhoo.

We've had two pools installed by Classic and both have been exceptional. Unlike some other pool…read morebuilders, Classic concentrates on completing your pool with all available resources once they begin. Our first pool took only 10 days to complete and that included moving a garage. When we moved to a new house, they had to dig into the side of a hill to level out the land for the pool, but still managed to complete the pool in less than two weeks. That was 31 years ago and the pool is still in great shape. Over the years, we've replaced the gas heater, 2 pumps, and several chlorinators. Classic builds excellent pools and has always been quick to respond to service requests. This is a great company.

My hot tub sprung a leak and it was empty last Friday morning. I called Northcoast and by 1:30pm a…read moretechnician was out. Mick quickly found the problem, fixed it, thawed out my frozen outside water faucet with a hair dryer! and refilled the tub, all within an hour! I highly recommend Northcoast Spa & Tub. This is the first time I've ever used them, and three other places I called would not help me because they did not sell me my tub. The charge was also extremely reasonable!

Mick was great! Figured out the problem right away. Worked very quickly and fixed it in an hour…read more Upfront with pricing. Didn't ask for payment until he was done. Very happy :)

Great service at great price…read more Fixed hot tub in minutes....found electrical issue and only charged for his time

From the owner: I have 15 years experience in hot tub and sauna repair. $50 for evaluation and quote to fix. Gutter…read moreCleaning $150 - $300 depending on footage. I also install in ground basketball hoops for $200-$300 depending on size.

Once again the store proved itself to be a disappointment. Having turned my buying to Lowe's or…read moreHartville hardware over the years I venture in to rent an electric jack hammer. The associate seemed perturbed that he to break off his texting and after signing the docs pushed the machine out the door and said "have a good day" he was pretty clueless about helping me load it but at 70 I'm still pretty strong. Getting home I had to sharpen the bits as the were just blunt pieces of iron and after 10 minutes of use I saw a couple of bolts laying on the ground. The head was coming off. The machine was a piece of crap so I returned it I finished the following day by renting from Sunbelt. Nice tool, good bits and they loaded it up. Home Depot nicked me $125.00 for 4 hours use. Sunbelt the same for 24. Oh well, 2nd time shame on me

We ordered appliances from Home Depot for our brand new kitchen…read more The refrigerator (along with a range and dishwasher) was delivered just before Christmas. The delivery experience was alarming. The drivers appeared impaired and fell while carrying the refrigerator up our stairs (raised ranch). Because the box itself did not appear damaged, no further inspection was done at the time. Due to an ongoing kitchen renovation, all appliances remained boxed to prevent damage until cabinetry was installed. Today, when the refrigerator was finally unboxed for installation, we discovered three significant dents. This damage clearly occurred during manufacturing or delivery. Multiple calls to Home Depot customer service led absolutely nowhere. Despite the circumstances, we were told the refrigerator would not be replaced. After years of loyalty and thousands of dollars spent with Home Depot, this is how we are treated -- dismissed and left with a damaged product we paid full price for. We now have a brand-new kitchen with a visibly dented, brand-new refrigerator, and Home Depot refuses to make it right. This is unacceptable and deeply disappointing. Buyer beware: once that delivery truck leaves, Home Depot apparently wants nothing to do with the condition of the appliance they delivered.