This clinic is great and always a good experience. My last…read morefew appointments were with Brandie. I found her to be very caring and kind. I was interested in HRT and knew she was very knowledgeable about the different types of treatment. All of the options were explained to me. Brandie let me know the protocol follow-up for labs and appointment to monitor my treatment. Brandie knows what she's doing and always puts your care first. I highly recommend her for any women's care.

Absolutely the worst customer service I've experienced. The only person who treated me with any…read morelevel of decency was the phlebotomist. The nurse, Brittany, spoke to me in a way that felt patronizing rather than comforting. Dr. Edie Morgan spent only a few minutes with me, documented just 3 of the 20+ symptoms I shared, and dismissed my concerns by saying I was too young for perimenopause, even though I'm 42. Before my next appointment, I called to confirm the cost of an ultrasound. I was told it would be a $876 copay through my insurance, or a $300 cash price, which would be billed 30-60 days later. However, at the appointment, I was told I had to pay the $300 upfront. When I explained I had called ahead specifically to avoid this situation, the office manager, Sonda, denied ever telling me it would be billed later and insisted on immediate payment. During the ultrasound, when I asked a simple question, the technician told me she couldn't answer questions and do her job at the same time, and that I should be quiet. When my bloodwork results came in, I was told I had to schedule another appointment, with an additional $100 copay, just to receive them. I asked if they could be provided through a patient portal, but was told no. Later, my insurance company informed me that the visit I paid cash for had still been billed to them, and I should have only paid $100. My insurance rep contacted Sonda (with me on the line) to address the duplicate payment, request a refund of the $200 overcharge, and ask that my results be released. During that call, Sonda accused me of trying to get free medical care. My rep clarified that providing lab results via a portal is standard practice and should not require an additional appointment. Sonda eventually said I could pick up my results in person if I signed a waiver, adding, "good luck getting anyone to explain them to her." I then had to drive 40 minutes each way to their office just to retrieve my results only to find I could understand them myself within a few minutes without paying another $100. To top it off, Sonda later left me a voicemail saying she didn't understand why I was upset and claimed I had been treated with the utmost respect. That couldn't be further from the truth. I would strongly caution others before seeking care here.

To sum my experience in one word; AMAZING!!!!! Our former…read moreprimary relocated out of state and we needed to find a new one. I had known Dr. Helen from previous visits to one of the local pain centers and decided to visit her as a new primary. She is the most thorough medical practitioner that I have ever encountered in my 83 years! To properly and sensibly treat any patient, she works diligently to establish current base level health indicators from which to administer current treatment as well as levels to which future indicators can be compared. I do not think that there is a single aspect of my health story that Dr. Helen did not have knowledge of after my current levels had been established. The establishment of these levels gave her an awareness of two issues that I had discussed with past primary physicians which were just passed off as a results of aging. I would liked to have encountered her when I was in my twenties. I am looking forward to lowering my "health age" from 71to somewhere in the sixties.

My aging parents experienced some of the worst healthcare I have ever heard of. My mother has been…read moreseeing Helen for many years for normal primary care needs, however recently presented with more complex issues. Rather then listening to symptoms and providing a compassionate approach to treatment (ex. ordering tests, ruling out potential root causes, etc.), or alternatively referring her to someone who could truly help diagnose her, Helen apparently "has her own method of healthcare" which is essentially dismiss the patient's inputs, do NOT seek to attain additional relevant medical information, and brush off the patient and their family. Following an initial rather underwhelming initial visit related to these new symptoms, my father tried to provide additional medical history to help with a diagnosis. Helen told them that she would not order additional tests, despite their inputs, did not appreciate my father providing the additional information, and that their desperation in seeking her help was making her feel uncomfortable. My mother and father are in their 70s-80s. This was extremely shocking for both of them, and they felt betrayed, particularly given the history that my mom had with Helen. No care or compassion given, just dismissal. So much for the Physician's Oath... There are a lot of great options in Prescott for primary care. Do NOT go to Paslay Health Care.

I have a great experience using Alaga Home Health Care. I am especially impressed with Tina Lay who…read morehas been so kind and helpful. She is a great communicator and any patient who gets to meet her and talk with her will be taken care of really well.

I recently had the pleasure of speaking with Tina when she was helping a family who needed a…read morecaregiver for their loved one who was on hospice at home. She went above & beyond to assist this family over the holiday season. The family was very grateful that their loved one was able to stay at home for hospice care.

What an amazing therapy place, not only is there a fully equipped large therapy room, but there is…read morealso a salt water therapy pool and very large workout room, which after you graduate from your PT sessions, you are given a 2 week membership to use. My therapist was of immediate help to me for a partially torn ligament and tendon in my knee. I was already walking better with less pain after just one session and have been faithfully following my at home exercises and continuing to see improvement. I'm confident that I'll be back to my old self after my 6 weeks are done.

This location is outstanding! I have been attending the gym for about six months now, and I am…read morehighly impressed. It's very clean and the equipment is well maintained. The staff is always extremely polite, greeting us when we arrive as well as when we leave. Regardless of how busy they are. Highly recommended!

My daughter got referred to AZOPT Kids Place for Feeding Therapy to help her gain weight, tolerate…read morenew textures, and basically get her eating. We immediately felt welcomed the second we walked in, and the environment felt like a safe, comfortable place. Our therapist, Miss Kaileigh, was non-judgmental, extremely friendly, and discussed what she thought the best plan of action would be. Miss Kaileigh quickly became my daughter's new best friend, and instead of my daughter dreading her therapy visits, she was SO excited each time to attend. Not only did Miss Kaileigh work closely with my daughter teaching her about food and nutrition, but she also worked closely with me and gave me ideas that I could do at home. We were a team. Within a few months of attending therapy, I could see positive changes in my daughter's eating habits, her level of energy, and most importantly, she was gaining weight and was excited to eat! After a few months, Miss Kaileigh recommended my daughter to see their Occupational Therapist, Miss Marisa, to help with sensory skills, fine motor skills, and visual motor skills. Each week, my daughter would work on these different types of skills and activities, and in no time, she was able to go on a swing, complete obstacle courses, and tolerate different textures. Much like Miss Kaileigh, Miss Marisa quickly became my daughter's other new best friend. When it came time for my daughter to graduate, it was a happy and sad moment. Happy, because she finally did it! And sad because that meant we would no longer see these amazing therapists who became like family to us! If you are (still) reading this and are considering AZOPT Kids Place for your child, you should stop looking and call them immediately. All the therapists and staff are so caring and knowledgeable in their areas of expertise. I can confidently say that coming here and seeing these wonderful therapists saved my daughter's life, and I know they can change yours for the better too!

About 3 years ago I had 4 vertabrae collapse one after the other. I had never experienced such pain…read morein my life. At the time I was living in Glendale and my doctor referred me to two different physical therapy groups in the area. I went as directed and was very discouraged and disappointed with the outcome. The pain relief if any was minimal. Then we moved to Prescott and I was directed to API physical therapy and Matt as my therapist. The difference was like night and day. After about 4 weeks I am feeling much better. Matt is knowledgeable, compassionate and caring. I still have aways to go but at least I know I'm on the right track. Thanks to the wonderful staff at API and especially to Matt. Diane Cronk. *****

This practice is new to the area and I was a bit sketched when I first went in... I didn't want to…read morebe a trail and error patient... well boy was I wrong! N.P Tom Gann has loads of experience in many different aspects of the medical field. Love love love this practice! Super clean, friendly, and educating. Tom was very thorough in questions, obtaining back medical history and provided me with a great care plan to help clear up my acne scars and discoloration. I would highly recommend him not just for his professional manner but the overall customer service him and his team provides. This practice will do very well.

The woman I take care of has been going here for years.And the op manager called her taller, they…read moredon't take her insurance anymore.After thomas gann , her doctor told her he would keep seeing her. The woman I take care of is seventy five percent disabled has c o p d and needs anxiety medication , and they just cut off her care completely , so if I could give them zero stars , I would the office manager , she's just fucking rude.

I stopped going here in 2021 because of the rude staff! I see that things have not changed. I think…read morethe lady that checks you in is the same lady from back in 2021, but I am pretty sure the mammogram person is different. Needless to say nothing has changed, still not personable. If my new OBYN didn't use them and want follow up testing I would not have used them. Those ladies need some lessons in being more personable. Jeez smile.

My wife had a 330 appointment and arrived at 340 we explain to them that Prescott valley was having…read morea lot of road construction and it caused us to run a few minutes behind I said can't you go ahead and see her we came all the way from Chino valley no we can not see her unfriendly unprofessional uncaring people

Go an appt quickly. Stuff was very friendly... the PA was so nice! I'd go back in the futureread more

I was told this office accepted my insurance and that I'd only owe a co-pay. Two weeks later, I…read morereceived a $200 bill by email with no explanation or mailed statement. When I called for clarification, I was bounced around, spoken to unprofessionally (a billing rep answered while chewing and saying he was "on lunch"), and never received a straight answer. I specifically asked for a detailed voicemail so I would have documentation, but instead I was told there was "no point " to leave one. Zachary even replied to my Google review stating they'd leave a detailed message, but that did not happen. For the record, the office has three of my voicemails with my phone number, and Zachary is welcome to contact me directly. All I have asked for is something in writing that explains why I was told I was in-network when I was not, and what exactly the $200 charge for a 20-minute consult covers. To date, I have received no transparency or professionalism. Patients deserve better.