I have used Natal for over15 years and have always received excellent service.They are honest…read morereasonable and always do a great job . For years they kept my old AC going till they had to replace it and have maintained it ever since. This last service with Hunter was, as always, kind courteous, and efficient ,fixing the problem at short notice even at this very busy time of the year. Thank you so much , I highly recommend this company to everyone .

Dec 30th 2020 - Called Natal after Googling HVAC service companies in the local Deerfield beach…read morearea. I have a split A/C that was recently installed (5 mos ago) in a Guest Suite that is tenant occupied and the tenant was complaining of some odor coming through the AC. Called Natal and spoke with Ann or Anna and she said she can have a technician come out the same day or the next. I clearly asked her "So the technician can come and take a look at the issue and then determine what needs to be fixed and what the corresponding costs would be? And that there would be no charge for him coming and taking a look?" - She (Anna) responded, "Yes he will come and review and give a FREE Estimate" I was happy and booked the service. The technician comes and takes a look and tells me the only thing is a bolt wasn't tight enough on the outside of the AC unit causing a small leak of the refrigerant. He said it will be $60 for an lb of the refrigerant...is a say go ahead. Next, he gives me the bill and includes $95 for a SERVICE FEE and my total bill is $155. I told him NO that's not what the person on the phone said and then I call her and NOW all of a sudden she's like.."I NEVER said we do not have a service fee" I reminded her of our conversation the day before but it was getting too frustrating...so I paid the cost. There are plenty of companies that will come and give a FREE ESTIMATE and not charge you $$$ for just coming and inspecting....my main issue is that the communication was very poor and I felt duped .

Before choosing this company, I thoroughly researched my options and believed I had found the right…read morecontractor. Instead, what should have been a routine HVAC replacement turned into a week-long ordeal involving poor workmanship, property damage, repeated cancellations, and poor communication. I want to recognize Robert and Elena. They were professional, knowledgeable, and tried to help throughout the process. Unfortunately, the problems started before installation when the agreed-upon price was changed. Although it was eventually honored, it set the tone for what followed. Within hours of installation, the brand-new system leaked and flooded part of my home through a ceiling vent. A different technician later confirmed the installation had been done incorrectly and repaired the leak. Despite unfinished work and damage, I was repeatedly pressured for final payment. I paid only after Robert assured me that the remaining issues would be corrected. The installation still has several unresolved concerns and we still don't have air conditioning as I'm writing this review: 1) Damaged attic access was painted over instead of properly repaired. 2) A hole from the installation was left unrepaired. 3) A large gap around the return allows attic air into the system. 4) Poorly installed insulation. 5) Outdoor condenser installed out of level. 6) Condenser pad overlaps the brick walkway, and the adjacent concrete slab cracked after installation. 6) Repair appointments were repeatedly canceled because the technicians took other jobs, and I'm still waiting for the owner's return call. I also shared photos with an independent HVAC company. They expressed serious concerns about the workmanship and recommended correcting the installation, including properly sealing the return and adding a condensate pump as best practice since the drain line had already clogged during the installation. I purchased a 10-year labor warranty, yet I've never seen in my 20+ yrs dealing with HVAC companies a straightforward HVAC replacement generate this many issues. If the owner is reading this: Robert and Elena are valuable assets to your company. I hope you honor your commitment to correct the remaining issues and ensure the installation meets professional standards. A company's reputation is built on quality workmanship, accountability, and communication. Unfortunately, based on my experience, I cannot recommend this company. I sincerely hope the remaining issues are corrected, we get our air conditioning running and that this experience leads to better workmanship and customer service for future customers.

Thank you ladies or Prime Air! Lori and Jen are incredible…read more Always pleasant, returning calls quickly and helping me as a client and greatly appreciated 5 Stars to you ladies Your very much appreciated

The most honorable honest and conscientious AC company in South Florida!…read more Have the utmost confidence using them for any AC repair!

Prime Time was recommended by our A/C repair guy who said it was a good company with a father & son…read moreteam. We set up an appointment for an estimate the next day (Saturday) and met with Asiel. He told us that they could install a new unit (air handler and condenser unit) as early as Monday or Tuesday (it's been a while and I don't exactly remember which date he said). They require a 50% deposit and the remainder upon completion. We set up a date for install and gave them a deposit. There were 2 guys who showed up the morning of to work on the unit. They had a good system going with one installing the condenser unit outside and the other one installing the air handler inside. It was about a 7 hour job. We had no issues with communication or installation. Asiel was absolutely great with responding to our phone calls/texts. We would highly recommend Prime Time if you are in need of a new unit!

5 years ago I had Island Air install a brand new unit (inside and outside). It was a very expensive…read morejob up front of course. I have the yearly maintence plan and they've done great job of maintaining it over the years. So in the long run it was a good investment for me. I know happy customers never leave reviews, so I finally remembered to log in here and and leave one for them.

What happened to this once great company?…read more When I first moved down to Florida, I used Island Air for all of my AC needs. I replaced a system and had quite a few service calls at all the homes I resided in. Always a great experience. The techs were professional and knowledgeable and the office staff was always quick about scheduling. Now? They're never available. I wanted to sign up for an annual maintenance plan and they told me they're booking out to November. It's August. Service calls? Techs are never available in a reasonable time frame and their advertised 24/7 on call service doesn't actually exist. My AC was out on a Friday not too long ago and I was told I couldn't get service until the following Monday. 2.5 days in a sauna, yeah OK boys, I think I'll pass! Anyway, as they literally are unable to provide me with any of the services I've recently needed, I have to update my review and move forward with some other great companies I've found. Good luck if you use them.

Phenomenal service done by Johnson & George. They were both very professional, patient, competent…read moreand completed our maintenance with satisfaction. Thank You

This place is a Sh!7 show. Really 0 stars. From the moment you call - scheduling is a COMPLETE…read moredisaster. Then we move to the appointment day. Whoever Bradley is... this person is clueless about HVAC. Not only that, his communication is so bad. He says one thing, gives the wrong prices, constantly confused. The ladies in the office that answer the phones are so uncharismatic almost like they're doing YOU a favor to simply answer a call when I'm the one that's going to pay. The appointment was set and no one showed up, no one called to tell me if the tech was running late. Nothing. I call back and then now there's some "confusion" about my appointment. How hard is it to get an appointment scheduled correctly? How hard is it to make sure whatever is needed for the day of appointment? I spoke with the general manager I think it was Joe/ Joey there and he seemed to be the only one that knew what was going on and how things should be working and managed to get it sorted out for me completely without anymore added stress. But why do I even have to get to the point where I need to speak to a general manager? The issue I'm having is why do you keep these people that make it impossible for me and all the other customers?!? The cherry on top is when the "techs" come out, THEY HAVE NO IDEA WHAT THEYRE DOING! Breaking tiles, breaking through the ceiling, leaving trash everywhere. Just a complete DISASTER. It's the only word I can choose. It's that bad. Run from this place. You people really need to get it together. Or move over and let the real companies and techs take over. I have no idea how they're still in business and I don't understand how they are. Super overpriced. Maybe 2x the price you would get from another company and they back it with "well they know what they're doing and they'll get it right the first time". They don't. I should've known before, just read all the bad reviews and everything I'm saying, everyone else is saying. Will NEVER EVER use this company again. Good luck with this company. You're going to need it.

They were a little pricey but very nice and everything seems to work well. No issues either the AC.read more

They are the best, most reliable and honest company I've ever dealt with. Mike, the owner, is just…read morefabulous, as are all their employees.

Mike and his technicians, Patrick & Frank were fantastic. My air conditioner died over the weekend…read moreand Mike was here at 10 to give me estimate and by 5:30 , my house has cooled. The technicians were focused, competent, pleasant and efficient. The left the house clean and hauled away the old unit. I would highly recommend D & M Mechanical .

we needed flood lights installed above walk up outside stairs - called them Friday and planned for…read morevisit Monday- the estimator (Paul) was knowledgeable, pleasant,professional and efficient- his advice was perfect and price was fair so approved the work! Unlike some he said a down payment was not necessary and then confirmed he could get an installer immediately - Only a short while later the installation had been completed- fantastic service and exactly as promised ( daylight at nighttime)! Probably deleted the invoice they emailed so called customer service and again Terry understood and 5 minutes later have the invoice for our records. This is a first class professional service and i won't have to search for one in future - this company is now my go to help when needed!

Steer clear of this co. In 2020 my A/C supposedly needed to be replaced. I just found out they…read moresold me crap.... Allied unit. They never pulled a permit. Never added a pan at the base which needs to be done during install... I've had multiple problems with the new unit to the tune of every month lots of money .... Earlier this year they never came when I had an emergency ... boss never even called me back. Service person I knew and had number for was out to dinner and ignored me. My one person I knew left the company so I was stuck. Awful!!!! I think I was taken advantage of and sold a lemon.