I have been to this joint like 4 times with 2 cars in the past (which was handled great). This place used to be customer oriented, not so much now. Most of our business was self pay but neither here nor there. I was told by some Zelda half asleep person on the phone that I didn't need an appointment, then I was asked when I got there upon opening if I had one? WTF people. Won't be back and due to me being confused and a bit irritated while the lady at the desk was being defensive and rude (with a smile) I hate that. I don't need that kind of fake shit. I said I guess I'll just leave and she said 'yes, you should'. Seriously bitch? There were a few ppl in the waiting area so I suppose I should go away and not rock your boat being upset about conflicting info. Tell Zelda to GTFO! I won't ever bring any of our 2 vehicles back to that place. I'm going elsewhere with our business. I think this place has been invaded by aliens or something has gone wrong with this shit show. Don't bother, there are many other places to go including Caliber Auto body. It's just down the road folks. read more

We contacted Joe Hudson's Collision Center because it is a State Farm preferred facility. Our van is a Honda Odyssey wheel chair van, after they prepared an estimate for the repairs we were told to wait three weeks for the parts to be delivered. We explained that we needed the van back as soon as possible because to rent one was over a $1,000/week, we were assured that they would expedite the repairs. Three weeks later we were called and the parts were in and we were scheduled to deliver it to the collision center in a couple of weeks for repair. The van was delivered on a Tuesday and the next Friday we were called and told that they had changed management and they had decided not to repair our van because it was a wheel chair van. We had rented a wheel chair van for $1,000+/week, no apologies or offer to pay for the rental van, they knew from the very beginning that we had a wheel chair van, they estimated it in their parking lot. We took our Honda van to 3 other facilities and they each stated that there was no damage to the wheel chair conversion, just front end body damage. We had to start the entire process all over again, getting parts ordered from Honda and waiting to get scheduled for the repairs. This is not a reputable business, they do not stand behind their word, my advice is to go somewhere else, there are plenty of good body shops in the area. They are not customer oriented! read more

Joe Hudson's Collision Center - Front End Damage - Body Shops Near Me - Lakeland, Florida

My vehicle was received by this business the 1st week of Feb 2023. we did the walk through. I spoke with one of the service tech rep who started it shouldn't take more than 4 to 6 weeks, and being that I am a usaa member and they are affiliated, it shouldn't take long. It is now going into May 2023. I still do not have my vehicle. Afain im tokd another day. I have been told 3 different auto body shop managers were assigned and transferred or let go. My vehicle was sitting for weeks before it was even touched I've been given 4 different pickup dates to be told no, it's not ready for another part that needs to be done. A trim tire alignment, each little minor parts takes a week. They do not communicate properly professionally and have extremely poor customer service when keeping the customer aware of issues or delays, even if it's major or minor. No feedback or heads up of what's going on. My 1st experience with an auto accident and auto repair it has been an overwhelming nightmare read more

First time taking my car to this shop for repairs. They were all very polite and explained every step thoroughly. Repairs were much faster than I ever anticipated and the paint job was perfect. I highly recommend this place if you need anything fixed on your vehicle! Thank you all so much! read more

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Had them paint the hood on our 2008 4Runner. Crappy job and had to take it back a couple of days later to get it redone. No offer of a compromise on price, or getting us a rental car etc!!! Now on December 13, 2019, involved in a minor crash with my truck. Insurance carried recommended this location. I explained my last experience with them and told the adjuster I would go to someone else. The adjuster then advised since Joe Hudson bought this location, their quality of work has gone down and several insurance customers have complained about the poor quality of work. My insurance carrier even has them on notice if they done improve, they will be finding other body shops in Lakeland to do their work. read more

My mom recommended this place to me, after I got in a car accident. Brett the manager was super nice and friendly. The accident was 03-16-2018, I took it in about 3 days later and had the damages appraised, and it was cheaper than I expected. I am going to drop it off 04-04-2018. It's estimated to be about 4 days, in the shop. I'll let you know what I think after the work is done. My mom has been going to these guys, and really appreciates the work they do. 04-04-2018 I dropped off my car today, estimated to be 4 days, BUT that's just an estimated time 04-06-2018 9:22am: I received a text message saying "Update: Hi George. Your Suzuki repair is underway! We look forward to seeing you in about 7 days." That's p 04-09-2018 9:22am: I received another text this morning and it says "Update: We are over the halfway mark! Your Suzuki is 52 % complete and still on target for 04/13/2018 05:24 PM". I'll keep updating my post, as updates become available. 04-10-2018 8:45am: I received a message from the manager saying "Just a quick info update: your repairs are painted and awaiting additional parts to rebuild,too update thursday of progress,thankxzs Britt" The other message said "Update: We are on track George, for 04/13/2018. 04-12-2018 9:07am: I received a text message saying "Update: Hi George. We are nearing completion. If we encounter any delays, we'll call you". 9:07am: "Just a quick info update: your repairs additional parts are to be here today and installed ,too update further progress, thanks Britt". 12:58pm: Update: "Your Suzuki is all fixed and ready to come home! We will call you soon if we haven't already, to arrange pick up". 4:05pm: I picked up my car. Very happy. 1 day ahead of schedule. I received text messages, updating me of my repairs. Very friendly atmosphere, Brett was in constant contact with me, about any other problems with the repairs. I HOPEFULLY DON'T NEED THEM AGAIN, but I WILL BE BACK FOR MY VEHICLE REPAIRS. read more

UPDATE: I had a scare on a nearby interstate when a plate came loose under my car, making a terrible racket. I called these guys since they were right around the corner and I was afraid to drive home. They reattached the plate at absolutely no charge! Kindness does still exist. Excellent service! I was worried when my car was towed after an accident because I KNEW it was bad just based on how hard I was hit. These guys were amazing. They dealt with a problem with the towing company, then coordinated seamlessly with the insurance company. It took a while, but my car is back in one piece and driving great! Even provided text updates on progress at least weekly. Highly rec read more

Joe Hudson with Chris in charge. Terrible service! I was not feeling well and wanted to leave quickly. Chris comes out and tells me that I was threatening as l was saying that l would be reviewing all services as it was a nightmare throughout. My car was there for well over two weeks for really minor repairs. I had to call Joe Hudson several times on my own to get any status report! I had to call to see if it was towed to the proper place! I will not do business with them again! I had a better experience with Meisner in Lakeland with great office staff! The repairs were not explained at all. They certainly did not do anything above and beyond whatsoever. Chris has nothing to offer in people skills. He should be replaced with someone who is able to work with all customers! Chris does not realize that he is in the service industry to provide good service. He was a bully in his demeanor to me! All customers are allowed to review any services without any bullying or retaliatory remarks! read more

I was recommended here by my insurance company and they did not disappoint! My car was ready in less than 2 weeks (the approximate time I was told was 2 1/2). The staff were so nice and genuine and my car came out looking brand new! read more

From the first phone call and when I entered into the lobby it was genuine. Everything that I was told from the beginning to the end was the truth. My experience here was Top Notch exclamation point! read more

I brought my car over to Joe Hudson's Collision Center on Wabash Avenue in Lakeland for a rear collision repair on my 2020 Camry. I brought it over on Monday, and was told it would be finished on Friday. I was okay with that time-frame. After voicing my concern of having body putty in my new car for the repair, it was explained to be by "Britt", the manager, they use a metalizing technique without the use of putty. On Wednesday, I was notified that my car would be ready on Thursday morning. When I arrived Thursday morning, I was very pleasantly surprised to see the excellent workmanship that was performed. My car looked great. I was completely satisfied with the work, and no body putty at all. I really do highly recommend this body shop. read more

The staff was friendly. They completed the repair ahead of schedule and did a great job.

Terrible experience trying to get a quote from them. Very rude and unknowledgeable on anything I was telling them. Told me to take my business else where because they didn't feel like doing the tiny repair (small crack on bumper tab). Well that's what I did and I already have another shop willing to do it! read more