Just when I thought customer service is dead it was saved today at out of all places a COLLISION…read moreCENTER. I went to this location frustrated because my car had been damaged and the poor service I received when I reported the damage but meeting Rick Prevatt changed my entire attitude. His sense of urgency and knowledge was top notch. The options he gave me was top tier. In short I came there for an estimate but walked away a long time customer. Whenever I need service I will be going to Gerber at this specific location. You guys rock!

Very pleased with the work done. Customer Service was outstanding from beginning to end. Beat the…read morepromised completion by a day. Picked up my truck and it had been cleaned inside and out. Insurance claim was handled seamlessly. I would highly recommend this location and my estimator Rick Prevatt to anyone needing collision repairs.

Thank you so much for looking after me /car while I was visiting Op from NYC ... they was so nice…read moreto me , serving was fast thank you again

I have been using Hecks for years now with multiple different vehicles. Bart and Cindy have always…read morebeen fair and honest with me and have provided great service. On my most recent visit, I was advised that due to the amount of work they had ahead of me it would take some time to get everything completed. They had everything done within 24 hours and had me back on the road!

Maaco on Blanding Blvd was 10 out of 10. They stay late which is really convenient. The owner and…read morestaff were absolutely friendly, courteous and professional. It is my son's first car so it was nice to give him that experience. They even gave him tips on driving the manual car. This service was excellent and the paint job was just as great!

I would recommend Maaco on Blanding blvd in Orange Park to everyone. From the time I walked in the…read moredoor until days later when my car was done. The young man at the front name Fabrizio was so professional and so helpful and helped to find me the best deal. I am a senior and he was so patient with me and treated me with such kindness. When I picked up my 2009 Red Chevy Colbalt , I was so shocked how good it looked. I will not feel embarrassed driving it anymore. I could see in his face he was so happy for me as well. You have the right person being the first one in line that people deal with when they walk in. He was so professional and helpful and sweet at the same time. Thank you Maaco for the great work. I have been recommending you to everyone since then and also on facebook. God bless you all. thanks, Beverly W.

Very unprofessional staffing. Upon picking up my vehicle, there was damage to the vehicles front…read morebumper which wasn't there prior to the accident I was in and despite their "warranty" they refused to fix the damage their shop caused to my vehicle. There was also visible fingerprints all in the new paint they did as well as 2 days after picking up my vehicle the passenger door handle came completely off of my car to which they told insurance they removed the handle to do the paint and clearly didn't put back on properly.

My name is Michelle I took my GLE 350 2022 4dr grey color Mercedes to Caliber Collision…read more8/31/25--8/6/25 for repairs to the front grill. The shop is located at 910 Blanding Blvd, Orange Park, FL 32065. When I picked up the vehicle 8/6/25 2:00 PM EST immediately I noticed a small rubber piece falling apart in the interior of my car center counsel. I went back inside the business to speak to the young lady at the front desk and she went to get the Service Manager assistant. The service Manager Assistant tried to put the rubber piece back together he said because the car had been sitting out in the sun high temperatures this probably caused the damage after 15 minutes of the Assistant Manger trying to fix the issue. I got in the car a drove off to return home I notice the gas level was used by a quarter of a tank when I brought the car into Caliber Collison for minor work to be done to the front grill only the vehicle gas tank was full as request by Caliber Collison. As I was driving I noticed that my door fixtures did not completely match I had all silver shinny chrome inside and now the inside panel where the electronic controls are have cheap plastic fixture dull silver for the feature that moves the side view mirrors. My car was top of the line...Also, my driver's door was very heavy, one of the features of my car doors was that the doors were light in weight and were designed to be shut with ease. I noticed that my Side-View Mirror on the drivers side was very bulky and the outside of the mirror was freshly glued somewhat loose. I had small mirrors originally on my car. The mirrors now are very bulky/ large with a hard rubber piece bulging out around the mirror. I looked at my doors and the rubber lining insulation inside the window of the door is separating from the inside. After I arrived home I called Caliber Collision very upset. I spoke to the Manager at Caliber Collision name starts with a ''J'' I shared when I picked my car up there was some issues with the center council rubber part and also that my doors were not the original doors that were initially on the car both the passenger door and drivers door and side mirrors on the drivers side was switched from my original parts. The manager said ''I don't understand what you're saying not sure how that could have happened I have pictures when the car was brought in do what you have to do.'' I later realized my two front seats are no longer the original seats that came with my car bought directly from Mercedez Benz and the seats in the back have all been replaced with aftermarket cheap seats. My car has never been in a shop overnight to have any repairs done except for the minor accident repair at Caliber Collision 8/31/25--8/6/25 with minor damage to the grill in front of the vehicle on the bottom a plastic piece needed to be replaced. My car has been garage kept in excellent condition since I bought the vehicle until the accident. I did not authorization Caliber Collision to remove any inside parts from my car there was no inside damage to my vehicle. I need to look my entire car over now... I want to warn other consumers beware and pay close attention to your vehicle. I am very upset, disappointed, and saddened to have placed trust in Caliber Collision 910 Blanding Blvd, Orange Park, FL 32065 and to learn and experience practices that make collision companies look bad. I have loss faith in Caliber Collision 910 Blanding Blvd, Orange Park, FL and view the actions that I experienced as illegal and downright despicable. I am not looking for any money back or financial compensation I want my original car parts back in my GLE- 350 Mercedes vehicle and I want the staff member who did this act held accountable. I know Caliber Collision has cameras, and the CEO needs to review the video and find out which one of their staff took my vehicle for any length of time, burned a quarter of a tank of gas and stole my original Mercedes Parts and replaced original parts with aftermarket parts like a chop shop...

I had an incredibly frustrating experience with this company. I called for over a month to schedule…read morea job estimate and was promised that someone would call me back the same day or the next day to set up an appointment. However, I never received a call back. I followed up multiple times, leaving voicemails and speaking with different employees, but no one ever got back to me. It's incredibly unprofessional to promise to call back and then never follow through. I wasted so much time and effort trying to get a simple job estimate scheduled, only to be constantly ignored. I would not recommend this company to anyone based on my experience. Their lack of communication and follow through is a major red flag and a huge disappointment.

I went there for a dent I put in my brand new BMW. They gave me a good estimate and the job was…read morefinished as promised and on budget. I can't tell where the dent used to be. A perfect job.