I leased a 2023 Hyundai Elantra from Machens Hyundai earlier this year, and I've had several interactions with both the sales staff and service staff. My experiences with them have been top-notch--they know their stuff, they take the time to answer customer questions, and they are fair & upfront. Unfortunately, many other dealerships engage in manipulative/dishonest/unethical behavior, but Machens Hyundai sticks out from the pack--no shenanigans at Machens. I continue to recommend them to family & friends. read more

Inventory provided the selection I was looking for at a very competitive price. Support from sales and finance staff was excellent.

Do not buy a vehicle here. The communication and the service have been terrible. And it's the worst vehicle we have ever purchased. I wouldn't wish our experience here on anyone. read more

We were in the market for a Hyundai Ioniq 5. We checked and compared prices from several dealers in St. Louis (where we live). We had the thought that perhaps if we looked farther out from St. Louis city we *might* find a lower price? We called and spoke with a salesman at Joe Machens Hyundai in Columbia, MO and, after a couple of phone calls, came up with a good price. Since we would have to drive two hours from our house to this dealership, I confirmed AT LEAST THREE TIMES what the price would be. I even asked for and received a text with the pricing break-down and the final price for the car. The text's price matched what was confirmed with the salesman again and again, so... great! We made the two hour drive to buy the car. We arrived and took a test drive and then sat down to buy the car. Surprise!! "Oh... oops... I made a mistake. The price is now over $7,000.00 more." WHAT?? Umm, NO. Time for a manager. The manager sat with us and confirmed that, "yes, the salesman made a mistake. Sorry but let's still sell you the car for the new, higher price!" You might imagine several of the four-letter words we wanted to say. Well, Screw That! We walked out of the dealership and fumed over this trickery for our two hour drive back home. So to anyone that wants to hear it, the warning is there! This dealership, knowing that you're driving a long distance to get there, sets up a BAIT AND SWITCH price with the hope that since you drove the distance you would go ahead and purchase the car. Now, knowing that the salesperson "made a mistake", you might think the manager would offer at least some sort of negotiation on the price? What a company might want to do to make things right after a proclaimed "mistake". ANY sort of consideration on the final price? ANY sort of compensation for a two hour drive and their mistake? Heck, how about fifty cents for a soda? A dime to buy some penny-candy? Something? Anything? Nope! Just smiles. So beware!! If you think (as we did) that car prices might be "greener on the other side of the big city fence", this place isn't the place to go. This dealership seems to BAIT AND SWITCH their pricing and seems to prey on the hope that after a long drive the customer might settle for whatever price they decide to give you. That, or they don't give a rat's a$$ that they made a mistake, that you have texted proof, of a price, and that you verified the price at least three times. Avoid! read more

I purchased a 2023 Sonata and it was the most seamless car buying experience. My salesman Doni was wonderful to work with and went above and beyond. I would recommend this dealership to anyone looking for a Hyundai! read more

My experience started with a trade-in estimate on the KBB website. When an estimate is requested, information is sent out to local dealers. When the salesperson from Hyundai called me, I told her specifically what I was looking for, from options down to a price point. An appointment was scheduled to look at the Santa Fe and Palisade on a Saturday. When we arrived to test drive, we were met with smiles and pleasantries and shown a Santa Fe within my price point, but the Palisade was well over the price range. During the test drive I was very blunt with the salesperson that I likes the Palisade but not the package I was driving as it was over my price range and had options that not only would I not use, but did not want. After the test drive we walked through the other Palisades on the lot with the salesperson and found one I liked in the package I wanted. The salesperson let me look at the vehicle inside and out and sent me a text with the full spec sheet for the vehicle. On Monday I sent a text to the salesperson asking how to get the ball rolling to purchase the Palisade in my price range and was told to bring my current vehicle by the dealership for a trade appraisal. After spending almost an hour at the dealership for the appraisal, I was told that the vehicle I wanted was no longer available (in hindsight, it was already spoken for when I looked at it with no disclosure of that from the dealer). Because it took so long for the appraiser to look at my car, as soon as his 10 minutes with it was done I left and asked them to call me with his appraisal. In that call I was told that my vehicle, which had just been serviced by an independent mechanic and is driven 500-800 miles per week, would need "extensive engine repairs to be re-sellable" and they tried to upsell me into a vehicle that was $8000-$10000 over my price range. As if the bait and switch wasn't bad enough, the scare tactic for my vehicle was the last straw for me. I won't be back. read more

Husband bought a vehicle here & drove it for a couple days before the check engine light went on!! $1,000+ later in repairs from the mechanic it is finally running again. Very shady & deceptive dealership! Also slid in an additional $1,500 "warranty" to the sale and lied about the coverage - refused to return calls and emails for weeks when trying to cancel warranty. Go elsewhere!!! Save your sanity. It had been 1.5 months later and we have still not heard back about the loan financing despite numerous calls, voicemails, emails, etc to the dealership. Sketchy and dishonesty all around and exactly what you'd expect from a sub-par used vehicle dealer. read more

Purchased a truck, 22 days after purchase Brakes failed. I do not trust their service department. Management was not to concerned over the issue. read more

Joe Machens Hyundai was amazing to work with! They made buying my new 2023 Sonata flawless. Tim Colton is THE BEST sales professional to work with. Bruce Bailey in Finance was so helpful and made our experience very positive! read more

I purchased a 2021 Hyundai Sonata from them yesterday, and it was probably one of the best car buying experiences I have ever had. It all started on Friday the 20th, when the car popped up on my Facebook feed. I called Daniel O'Brien (sales) to inquire about the car, to get a feel for the dealership, and find out if they were serious about selling me a car. I told them I lived in Kansas City, and that I had a clean trade that I would be willing to put on the block for this car if the numbers were solid. I was aware of KBB value for my 2016 Kia Sportage. I told Daniel what I expected in trade for it, and he said they were willing to try. He asked me to send them pictures of my vehicle. By the time I got them everything they needed, I guess they had already closed for the evening. I was a little disappointed when I did not hear back from them Friday evening. I just assumed that they weren't able to make the numbers work. Boy...was I wrong. Daniel called me at 8:00 Saturday morning, and told me that he was sorry for not getting back to me Friday night, but they had indeed closed at 7, so he wasn't able to get everything together he needed for the deal until everyone came in the next day. He told me that they were willing to give me $250 more than the highest KBB estimate I had gotten. He asked me if I was still interested in the trade? I told him yes I was, and he had me do the online credit app. Once I let him know it was done, he called me back in about 20 minutes with the finance details, and the final payment numbers. I told him to write it up, and I was on my way. My wife and I drove the 2 hours to Columbia from Kansas City, and arrived to see my beautiful, quartz pearl Sonata sitting in front of the showroom, ready to go. We walked in, introduced ourselves to Daniel, signed a few preliminary documents, and immediately went to the finance managers office to sign the loan paperwork. We were done with all of the admin. stuff in about 30 minutes total. Daniel took us outside and went through the features of the car with me, gave me the two FOB's, and sent us on our way. We were in, out and on our way back to Kansas City in just a little over an hour. However, we never felt rushed or as if they were just trying to move us along so that they could get to the next customer. They took their time to make sure we were happy, and that we felt comfortable with the car's features before we left. I got an phenomenal trade for my used car, was able to by an amazing, beautiful new Sonata for a song, and was treated fairly and professionally. What more could I ask for? The answer is nothing. It was worth the 2 hour drive to get a great deal, and to be treated exceptionally well while we were there. I have no hesitation recommending this dealership, and Daniel O'Brien (sales) to anyone interested in buying a quality new or used vehicle. read more

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Doni and the service dept are great General manager Joe not so much. Purchased a vehicle that had a bad motor that threw a check engine light the day I drove it home. Paid to have it diagnosed and was told there was a stored code that had been erased. Fast forward a yr later I had the vehicle approx 2 months they had it there the rest of the time while I made payments. Never fixed what my mechanic actually said was wrong . Offered to get me in a similar vehicle and pretty much blew me off in really fixing mine as it was major engine trouble. Ran my credit financed me for a new one then called to say it sold. I have lost money time and my credit has been impacted and not one phone call feom the GM Joe. That others how you want to be treated is NOT the motto here buyers beware. read more

Edited: I was contacted by management and was able to find a satisfactory solution. Seems to have been an honest mistake with poor oversight. Extremely disappointed with this dealership. Inquired about a used car, the salesperson instead found me a great new car, same specs, for less money. I was told it was a service loaner but was in great condition - no flaws inside or out, "cleaned up beautifully", etc. Went ahead and purchased, spent $650+ to ship to OKC, and when it arrived all but TWO inside surfaces are damaged! Several inch-long deep scratches, gouges in all the plastic... I have text receipts of the stated condition and unfortunately all the pictures sent to me concealed the damage. Be sure to ask questions and request detailed pictures before purchasing! read more

Very happy with my new car purchase from this dealership. Right now other dealerships are adding on $5-7K to the price of a car just because they can, but not Machens. My salesman Doni was very good about keeping me up to date on when my car would arrive and really made the whole process as much of a pleasure as parting with this much money can be. I cannot recommend this dealership enough. read more

I was looking to replace my hybrid and was greatly helped by Tim C and Will S! I got great service the entire time I was there and got better financing through Hyundai then I was going to get with Capital One. Great service all the way around! read more

Scam artists. Take advantage of you if you haven't done any research. Travis the manager is unwilling to help when a cars transmission is covered by warranty and states we have to pay out of pocket for something that's covered by Manu. Warranty. Worst experience ever. Their corporate doesn't seem to care when you talk to them either. Next step is contacting the bbb. I would recommend driving to Jeff city to corwin. Or go to Honda in town instead of this guy's read more

I went to Joe Machens Hyundai to buy a reliable car and I was more than happy with my experience. Shout out to Brandon Dorman who was extremely helpful, friendly and he made the process fun. Usually when you buy a car it takes forever and you worry about getting a bad deal. It was quick and I even got a better deal than expected. My car is perfect and I would highly recommend talking to Brandon before shopping anywhere else!!! Plus he's really good looking;) read more

Just bought my 2016 Hyundai Tucson Limited this weekend and I love it! Zach Lemen is super to work with and didn't stress when trying to find the right color for me! I changed my mind so many times he was probably cringing when I called, but it never showed! Got a super fair trade for my 2010 Tucson, so I was able to upgrade the new vehicle with options! Had a great experience with the staff and everyone was super nice! I take my vehicles there for service, which makes this a full service dealership worth visiting. Thanks so much for the help & patience! read more

After checking my service light to diagnose my car issue, they left my car inside so I could get my kids in while it was cold and rainy. great family service read more

After over a month I finally get financial paper work to state that I own the car. It took me to contact them on getting information on my loan. I was then contacted by the bank I want approved from, and they asked me if they could get me a cheaper rate if I'd be okay with that. Well that was a mistake. After they telling me that of course you want to get a cheaper payment well they neglected to tell me that it effected everything and that I was being transfer to a different bank. They didn't tell me this until a month later after buying my car. Okay, so after emailing about my loan, needing my title I FINALLY get information. They decide to tell me that my loan was sent to another bank. THEY NEGLECTED TO EVEN CALL ME TO TELL ME! Like what dealership just up and does that?! And the fact that I had to find out my self?! And then I come in to finalize paperwork and they all, salesman and finance, tell me that the only thing that changed in my loan was who it was through. Okay, so I figure they're telling me the truth. NOPE. I get home to find that my payment increased and the date of my payment did as well. Come on now. People have a life and when you screw it up by changing dates it screws everything up! People do have to budget for real life things like this. Ugh. I'm so irritated beyond belief. read more

Horrible experince! I left with a car I didn't want. They take advantage of people. I should of left but felt I had no option to do so. I now had to purchase a new tire because there was no hazzard warranty on the tire. Oh, but my new tire now has a 2 year hazzard warranty. Let's hope if I get another flat it will be on the new tire I just bought. read more

My experience with Joe Machens Hyundai (JMH) is horrific. Five (5) weeks after leaving a substantial downpayment for a Hyundai Tucscon, I do not have a title for the car, they have managed 6 different lease/sales agreements, and I do not have license plates since the temporary ones expired last week without JMH doing the necessary work to finish the paperwork. So, I do not have a car I can drive. I find them unprofessional, uncommunicative, and dishonest. I have filled complaints with Hyundai, the BBB, the Attorney General's office, and the Department of Revenue for this travesty. I will have to sue. Also, they lied about the Pro Pack being added on. They did not detail the car. It arrived dirty on the inside and under the lift. The tires were not inflated properly and the service lights came on around Christmas and some of the fluids were not topped off when I looked under the hood. They also tried to negotiate with the AARP Guaranteed price, which is prohibited. This is the typical sleazy car dealership from old: Sleazy, dishonest, and unprofessional. I would never go here again and would worry about getting any car served there. The worse culprit weeks after the "sale" was the General Sales Manager Robert Meldrum. Much of what he told me was a lie. He told me he would fix it and bring dealers' plates. He said he would compensate me by having the cost of the Pro Pack free and would actually add it on. He said he would have the hitch and a remote starter installed. He said he would give me 4 years of maintenance versus the usual 2. He also said he would send someone with new paperwork last Saturday. No one showed up. No one called. Nothing has been done. I have not heard from him since. So, they've had my money for more than a month. I do not have a title. My temporary plate expired a week ago. I do not have a valid sales agreement. I cannot get them to resolve the situation. read more

Just bought a 2015 Hyundai Sonata 2.0T Urban Sunset with black and Orange interior. Just go by Joe Machens Hyundai and visit with Wesley Earl he's a great person and salesman. read more

This dealer treated me like garbage! I came in to look at getting a new van and the salesman argued with me about why I shouldn't get a power hatch! I felt embarrassed to have to say that I have arthritis and needed a power hatch because the manual one on my current van causes me pain so I try not to use it. I will NEVER go here again and will not tell anybody to go here! read more

My new cars front end went out. This dealer was of no help. I shop around now and ask alot of questions.

Terrible experience and hope I never have to deal with the service department, or sales for that matter again. Bought a used truck, a week and half later the rear shock absorber snapped. Theyve had the for two weeks now and still haven't fixed the issue which only takes a hour according to the labor book. They don't return my calls or keep me up to date on the process. I had to call and check. I haven't even paid sales tax or my first truck payment on the pickup, and they had it in there possession longer then I've owned it. The only thing they've tried to do to compensate me for trouble is a free oil change. Also during the negotiation of trade and purchasing the vehicle they already started the process of finding a bank and payment without me agreeing on my trade in value. I didn't find out what they gave me until I was with the finance manager. Luckily I was happy with the trade value just didn't appreciate it that they didn't run it by me before hand. I'd watch for certain things like that for the next people who go in. read more

These people didn't have their stuff together, at all. Service was terrible and Wesley didn't even talk to his own customer. He had someone else do it for him. They decided to make changes to my paperwork last minute and at the most inconvenient times. I will NEVER go back to Joe Machens Hyundai. I was buying my first car on my own and they totally took advantage of that. Even my grandparents called them "sick and twisted". read more

bought a 2009 Saturn vue AWD back in October 2015, told them what I was comfortable with for payments well that got shot out of the water by over $100 more than I wanted, did not even get to look at the 2 vehicles I was interested in in the first place due to mechanical issues, the Saturn had crappy tires, was not even cleaned, battery went bad in less than a month have had all kinds of stabilitrac and traction control issues since I have had it, and to top it all off, got sold a warranty for an extra $2000, that is two thousand dollars, that is useless because the problem is not covered under warranty read more

Do not do business with these guys. I would recommend going to St. Louis or KC. I Bought a car from them 2 months ago. They were suppose to have balled my sales tax into my loan and didn't. Instead of figuring out a way to make it happen like they promised me. They pressured me into trading in that car on another Hyundai Veloster. This time they took care of the loan but under cut my other car that i just bought from them by 1500 $ sold me the new car at full retail and while trying to get the car off the show room floor. They scratched the front bumper. I have been waiting for 2 months for them to fix the issue. I am being told we will get back with you and nobody ever does. I end up calling them back. To get the exact same run around. I tried to call their body shop to get an estimate on the damages and I am told that I have to physically bring the car in. When I told the guy i need an estimate on replacing the entire bumper, paint and labor. He told me could not give me an estimate and that he needs to look at the car. What a F*cking idiot. I was super happy with the first car and did not want to move to this other car. I told them this OVER & OVER again but still pressured me into buying the second car. You better frame that commission you made off of me. I will never do business with your organization again. Next review will be posted at the better business bureau and then Hyundai. If my car doesn't get fixed soon. An attorney's office is on the list as well. read more