I have my Jeeps serviced here ever since it opened in Tinley Park. Service was good until a few…read moreyears ago. There is a lack of communication between the staff and customer, calls for updates on service don't get returned, repairs aren't inspected by management after mechanic completes the repair. I found my battery cover in the back seat. The engine cover was missing. Apparently the mechanic locked it up in the shop. I am going to have my Jeep serviced at Brach's Auto Center, a family owned repair shop where the repairs are inspected from upper management after completion.

I had my vehicle towed to this dealership for service, but unfortunately the experience was…read morefrustrating due to the lack of communication and the extended wait time. My car sat at the dealership for over a week and a half without being looked at or diagnosed. I understand that service departments can be very busy and that vehicles brought in by tow may take additional time to be seen. However, after waiting that long with no progress, I called to have my vehicle towed to another dealership. When I spoke with the service manager to arrange the tow, I was then told that my vehicle would be looked at that same day. Unfortunately, that was very different from what I had been told previously and only came up once I decided to move my vehicle elsewhere. Better communication and more realistic expectations for turnaround times--especially for towed vehicles--would greatly improve the customer experience.

Bought a brand new vehicle there yesterday. In my 55 years, this was the easiest car buying…read moreexperience I've ever had. I felt their pricing was fair so there was no haggling and no pressure for the extended warranty. Steve was great and was very attentive to what I wanted.

Highly Recommend the Team at Mazda of Orland Park!…read more I had a great experience purchasing my new Mazda. John, Marta, and Eric were incredibly friendly, helpful, and professional throughout the entire deal. They treated me like part of the Mazda family and made sure everything was in tip-top condition with my vehicle before I left. John took the time to ensure I fully understood all the features and options on my new car. Because of this outstanding service, I will continue to purchase my vehicles from this dealership. Thank you for the exceptional experience!

Everything! I had no issues working with the workers there. They did everything they could to help…read moreme out with my situation. 20/10 experience

Had a great experience at Apple Chevrolet. My sale representative Hadi Harb was professional,…read morefriendly and knowledgeable. Him and Adam were fast and efficient getting me in a timely manner.

I visited Orland Park Toyota looking for a specific Sienna trim, but they didn't have one available…read moreto view. I spend a lot of time in the area and simply wanted the opportunity to see and drive the right vehicle before putting money down. I left my contact information in case something matching what I wanted came in. Their internet salesperson, Gary, later reached out and immediately asked whether I wanted to leave a deposit. I explained that I wasn't comfortable putting money down on a vehicle I hadn't even seen or driven yet and would prefer to first look at the right trim if one became available. Instead of a professional response, the conversation quickly became dismissive and irritated -- essentially "leave a deposit or good luck." Apparently wanting to actually see and test-drive a vehicle before committing money is now an unreasonable expectation. What's impressive is that they somehow managed to turn a neutral, ready buyer into someone who now won't even consider the dealership and will actively warn others away. Inventory shortages are understandable. Poor customer service is not.

Do not buy any auto parts in this place..I would give this…read moreplace 0 rating. I bought a car battery and ordered it online but before I ordering i called parts dept Nick and said 9 of what I want was available and ready for pick up. I went there and Joseph Roncone said it's not available as I haven't finished my sentence yet.I told him I talked to Nick and double checked.He gave me a more expensive one and put on my receipt that I want a different one.He took my old battery without giving me a core refund and disappeared. Joseph appears to be uninterested on my opinion and what I have to say.Place like this loves ripping off people.I will never ever put my feet on this place.

Hello Honda afficionados ! My name is John K . Today I purchased a used Honda Civic at Community…read moreHonda in Orland Park . I am very pleased with the whole experience and I recommend this dealership to everyone interested in buying a new/used car. The Salesperson that made this usually stressful experience a pleasant one from beginning to end was Stefan Ristovski .He helped me breeze thru with great respect and knowledge . I ended up with a good car at a reasonable price . I highly recommend doing business with him ! Thank you Stefan Ristovski !

Unfortunately my Toyota Corolla got totaled in a recent crash. I go back and forth between Honda…read moreand Toyota due to their reliability. I bought a CR-V years ago from this location and I got 190k out of her before she retired. I had hoped, prayed this wouldn't be a lengthy, horrible process. Actually it was not!! Started glancing at cars on lot, knew I wanted a suv. A lady named Melissa was the only sales rep who came out and greeted me. We went over what I wanted, needed...she found a car just for me...a black HRV with a moonroof(A MUST!!!!!!!). The transaction was smooth, seamless. Numbers made sense. Melissa was professional but also gave a friendly vibe. They totally gutted the place since the last time I was here in 2020. Very nice!!!! Thanks Melissa and Community Honda.

I recently purchased a 2022 Nissan Sentra SV, and received excellent service from Enterprise Car…read moreSales in Orland Hills, IL. My consultant was Patrick Coleman, and the Area Car Sales Manager was Mahesh Varad. Both gentlemen really went the extra mile in assisting me in this purchase. The dealership is on 159th Street and closer to LaGrange Road than to Harlem Avenue. They are on the south side of the street and have two entrances/exits into and out of the dealership. I believe it may have been a former Hertz dealership but I cannot confirm this. Enterprise Car Sales is recommended.

I just bought 2023 Hyundai Santa Fe. I can back to Enterprise Sales because I went to the one on…read moreWestern on the Northside there for my 2018 Rogue wasn't going in there for this vehicle was met with Vince who I say was very nice then the General Manager Mahesh introduced himself which I was surprised & overwhelmed at 1st. I wasn't sure I wanted to go with a Hyundai. I was sad & felt rushed into needing a car seeing that they knew were were in an accident of no fault of ours. I needed to think if this was my only option & of course I didn't want another car payment seeing that I was almost done with the Rogue. Well I was disappointed a couple weeks later that we just noticed & they did not disclose that the back window was replaced. We noticed glass broken on the inside of the back where the door closes. We checked the window the back lights & nothing broke. You can hear the glass as we open & close the back still inside. I called talked to the manager again expressing my upset. I understand that they only are concerned with motor & transmission. That is difficult not to miss though. Sad thing is I noticed the front windshield had a crack in it while there before the buying & manager was like oh go show her as I was reading the carfax report.vThey apparently filled that in. The manager was then he was like oh that is all cosmetic & to put my ipass in that area. Mind you it was down a bit from where that would go. I felt as if this was a brush off. I contacted them today & talk to the manager so hopefully this week i can get it cleaned out & vacuumed. I would have stopped in today but having PTSD from the other accident & didn't hear back right away I wanted to go home. Pictures coming.

Sales experience review: I've lease several VWs from different dealerships but when my wife's car…read morewas totaled and she express interest in a new Tiguan, I began shopping prices online. Volkswagen of Orland Park was the only dealership with pricing transparency. We were very pleased with the deal and our overall buying experience was great. Gleb and Matt made the deal smooth and painless. My wife was more than joyful of the purchase of her new Tiguan........One of the best car buying experences ever........Thanks

Rome from the Service Dept. was ABSOLUTELY phenomenal! I…read morewish I had bought my car there but took it in for a recall part and this man followed thru, called/texted, and is so pleasant to deal with. He had me shuttled back home AND brought my car back home with a smile! What a great employee and people person you all have there --keep him!

My husband and I went to Lexus Orland to look at vehicles. He had a car that was, to put it…read morelightly, ready to fall apart. While we expected just to look, we spoke with some wildly wonderful people and wound up buying a great car. We also had our two year old son with us, which could have possibly been a bother, but every single employee was kind, generous, and understanding. We worked diligently with Mike and John who were exceptional, but everyone was so helpful. I always expect professionalism, but these people were absolutely fantastic and I would highly recommend their team to help with your next purchase. Thanks, everyone!

2013 Lexus RX350 brought in to dealer to diagnose & fix ABS malfunction warning light…read more I would like to start out by saying Efren is a great service POC in the service department, he is honest, fair and straight forward. I would recommend him as your service POC if you need to go to the dealership. Since we have an older Lexus, we typically have maintenance performed with a trusted local mechanic but he went as far as he could & recommended we go to the dealer to handle it. After we get it to the dealer, the initial diagnosis did not fix the problem but cost $1100 ($408 part + $700 labor). 2-1/2 weeks later car is ready and we have the initial diagnosis/fix down to $600 so I asked to speak to the service manager, about bringing the cost down to $408(cost of part) or lower. I felt it was unfair to pay for something that didn't fix the problem, but was willing to pay for the part since it was already on the car. Plus, after that repair was done, we updated our mechanic & found out he had explored the possibility of the same part needing replacement prior to referring us to the dealer but when he inspected it there was nothing wrong with it. He also had pictures of it to show me that nothing was wrong with it. So I speak to Joe, the service manager about the final bill but he felt he had already handled it by splitting the labor with us. He spoke very condescending to me, probably because I started the call with asking exactly how the repair that fixed the problem was done because our mechanic asked me this (ended up being a break in the wire). I never got around to even explaining that to him because he was so defensive on the call and patted himself on the back several times because he knocked off some of the labor cost and fixed problems for free that the mechanic caused during the wire diagnosis & repair-according to him he did us the favor because the car has 150k miles on it & problems were probably already existent but just hadn't presented themselves yet. At the end of the call he told me that our call would've gone another direction if it wasn't Friday, but he didn't want to get ugly on a Friday! I sincerely hope you never need to escalate an issue at this dealership to Joe, the service manager because he will not be reasonableabout it. His customer service and the way he handled my situation was very unprofessional. My total bill ended up being over $1400 and the repair that actually fixed the car was $750. I feel this is wrong but since Joe, the service manager disagreed we were left with paying for his crews initial misdiagnosis because that's what his maintenance guy thought it was. It's also important to note that if Joe had come down $200 and had not represented the dealership this way, this could have been a five star review.