I have been waiting months to write this review. I'm still pretty angry about how horrible my experience with John Day was back in the summer. I'm also completely bewildered by the positive Yelp reviews I see, particularly because they're the reason I hired him. I had a massive mold problem in the back that my insurance company gave me a nice settlement to clean up. I hired a certified mold removal company to eradicate the problem. I also hired John Day to re-drywall, sand, paint and seal the wall. Simple stuff. It should have taken a day or two but dragged on for weeks. Here is a breakdown of how things went. I contacted John after reading about him on Yelp. I described the project and we agreed to a price. As usual when I do these things I make a very detailed, itemized list describing the expectations for this amount; painting, sanding, drywall, molding, cleaning up, etc. It's just a good idea to do so there aren't any uncomfortable misunderstandings later on. Ok, first of all I put him in touch with the mold removal guys ( www.steamatic.com. Great company! ) so they could coordinate. They needed to finish getting the mold out before he could build the wall. Instead he kept on driving over blindly, seeing them and getting angry and leaving after 10 minutes. I would have to run home from work and call him repeatedly asking what happened. He kept on badmouthing guys who spent 10 hours a day in Has-Mat suits "those EPA guys". Rude, bad start. The Steamatic guys had a good attitude about it though. They just thought he was crazy but harmless. After he finally got started he refused to paint because he said we never agreed to that. I showed him the agreement he signed with the little list of things he was hired to do. He called me back all befuddled and said "ok, i guess i have to do that now". It was like he was angry he had to do the work. Also, I spent the whole time dealing with his son John Jr. who kept renegotiating with me and agreeing to do stuff. John would later get angry and refuse to do them. I never actually saw John in person because we only spoke on the phone. At one point he was supposed to meet me at the house and he didn't meet up with me because his truck overheated on the freeway. He started yelling at me "listen, i just need to make it clear that I'm not making a dime on this job at this point!". That's class. Now there was the issue of his Subcontractors. No complaints about them. They were the usual kind of skilled, straight-shooting and honest Mexican handy guys anyone living in LA is used to. The problem was they never knew what John was talking about. John would tell me he arranged for the drywall guys to be at the house by 9:30am. They would show up at dinner time and ask me what I needed, as if they had never been told. When I told them what John had said they were there for they would do laugh and shake their heads. They had no materials, instructions or time to do it. John was apparently a total joke to them. All the things I mentioned wouldn't merit this terrible review by itself. The wall was built ( shoddy, but passable ). It took begging to get him to just nail some molding onto the bottom edge. But something else happened. While the subs were repairing the wall exterior and roofline, they built up a massive pile of trash on my neighbors property. I was horrified. It was about 8 feet long by 5 feet wide by 3 feet high and consisted of roofing material, wood, insulation and metal. I told John he needed to get it out of there immediately. At first he refused and said "those EPA guys" did it. That was ridiculous because those guys only worked inside the building, not outside. Steamatic only removed drywall and I watched them take it away personally. At this point I thought John was either crazy or a liar. John eventually called me and said he would "be around tomorrow" to get the trash out of there. This went on for about a week and was just a smokescreen. He never showed up. It's been months and the trash is still there. He's just walked away from the problem after being payed in full. Overall this experience was horrifying. My wife, kids and I were getting sick back there for years from the black mold and were desperate to get it out of there. We needed quick, resourceful help to handle an easy little job. Instead we got these two. He and his son were some combination of sad incompetents and grifters. I realize that you're going to read a whole lot of positive reviews here on Yelp. I did. Don't believe them. Don't hire John Day. read more

I purchased a roof tune from John Day General Contractor on Amazon Local. I called and left a message to schedule it and John Day called me back right away. Since this is something I never done before I was a little bit leery and did not know what to expect. I am a consultant and have had my fair share of contractors showing up late and ill prepared for the job so I was pleasantly surprised when John and his worker showed up on time and ready to work on the day we had scheduled. I have a tile shingled roof and I knew of several tiles (a dozen or so including one at the peak over my garage) that were cracked or broken completely. I observed John and his helper sealing the mastic flashing and other areas as well as replacing tiles (more than the 5 that the tune up covered). John came down to show me some problem areas (pictures he had taken with his phone) were the tiles had slid a bit and where the paper had been exposed and damaged. He said he would finish the inspection to see if there was any other areas that needed attention as well as apologized for not having enough tiles to replace all of the broken tiles and that he would have someone come back later to replace the rest. I mentioned that I had a few extra tiles from the previous owner in the back if he wouldn't mind using those. He said not a problem and proceeded to replace the rest of the broken tiles for me. I asked how much that would cost and he said "Eh, no biggie. They were easy to get to so don't worry about it." At this point I was feeling a little better about John and his work but there was still the looming cost of the additional issues he found during the inspection. I knew they needed to be dealt with so I was dreading what the cost would be. As I was standing there contemplating the extra cost, John and his helper were doing some torching and mixing and going up and coming down off of the roof. At the time I just assumed they were finishing up the sealing included in the inspection. When John came down and informed me he was done and wanted to see when I wanted to schedule the extra work. I asked what the damage would be. John ran through a couple of scenarios ranging in price from about $400 to $800 depending on which way I wanted to go. I asked his advice and he said to go with a mid to low price option as it would be sufficient for my type of roof and be able to mitigate the damage that was starting effectively. I said ok when can we start and that is when he smiled and said that he was glad I chose that one because he had already done it and it was on him. Apparently, all that extra mixing and running back and forth was him resealing and repairing the damaged areas. Although extremely grateful I had to ask why? You seem like you have a very nice family (while I was watching him work I was juggling mine and my wife's 3 little ones) and I just felt like doing something nice for you. He said that I was polite to him and his worker and had appreciated the water I had given them (it was a pretty hot day) and he just felt like doing this for me and my family. I was speechless. I said I don't know what to say but thank you! He shook my hand said that'll do and he and his helper packed up and left. After the rain we had a couple of weeks ago (of the writing) I took a look around and not a leak in site. I can honestly say that if at any point I need work done on my roof, John Day General Contractor is who I will be calling. Not because he gave me a freebie but because he did good honest work. read more

First of all, I want to say that this is my first YELP review! I use Yelp almost everyday, but after receiving such wonderful timely and honest service by John Day General Contractor, I felt compelled to leave a great review for him!! When all the heavy rains were happening, we had called John Day to receive an estimate about getting our roof fixed. We just bought this home and having a baby = not a lot of cash. Other contractors that I had called tried to hard sell me on getting a new roof and using scare tactics, such as 'you're roof is going to cave in if you don't replace it" or "i wouldn't leave your kids in that area just in case" or "you need to have your roof replaced." The price quotes these other guys were giving me were in the thousands! Yeah, no can do. So, when we called John Day, he said he would be able to come out that day to take a look. AWESOME! He came out with his son, and they checked out out roof. By the way, they were on time. Being on time and sticking to your word is such a huge thing for me! They checked out the roof and said that it was fine, good condition. (I"m thinking, what the hell were these other contractors telling me lies for?!) John said that there are good contractors and bad contractors out there, and unfortunately some are in it to make quick money and will do scare tactics. John told us that we didn't have to re-do the whole roof, just the small section of it that wasn't patched up correctly from the previous owners. We told him upfront that money isn't what we have at the moment. He gave us a great deal and told him that he wasn't going to pressure us to use him. He even told us that he wanted us to check with other roofers/contractors and if we liked his deal, then to give him a call. He even put a GUARANTEE on his work! GUARANTEE!!! He's going to back up his work - if the problem isn't fixed, he will take a look at it again, no payment for house visit, and will fix it for free!!! If he can't fix it, then he was going to refund us the money, but he guaranteed that he would be able to do the job. Oh my goodness!!! How often do you get to deal with honest people?!! After he left, my hubby and I agreed to call him back. He patched our roof. John was such an easy guy to talk to, stuck to his words, and there was never a moment where we felt pressured to use his services. He does his business by word of mouth, so as you can tell from other reviews of him, he's a great guy who does a great job!! We're so glad to have found him on yelp. Seriously people, look no further than John Day. Thank you John for the wonderful job!! read more

The 5 keys to any good business are: Great Customer service Fairness Honesty Respectful Quality John Day radiates all of these qualities and does it with a smile. Great Customer Service: My wife and I woke up Christmas 2010 to extensive water damage in our den area...not caused by Santa. We gathered a handful of General contractor names and used Yelp to review. We called 3 GC's and found that John Day was beyond the most friendly and most eager to help us. We called John on a Sunday (his off day), left a message, and within the hour he called back and said he would come out the very next day to assess the damage. John had/has a handful of projects going on but still found the time to get to my home to help me out. Fairness: His assessment was precise and quick, and he said that he would make time to come out the very next day to complete the work. John and his son came out that next day, along with one of his dry wall guys and fixed our roof and patched the drywall on the inside. Once on the roof John noticed that there were a few minor things that were wrong, that he never estimated in his quote to me. John stated that he would fix those issues with out raising his original quote. Honesty: My wife and I also had a small job in an upstairs bedroom that we asked him about the day he came to do the work, and he let one of his workers quote us as a 'side job'. John stated that this was strictly his workers job, and he wouldn't get involved (be a third party). When we told John what the worker had quoted us, he gave us his personal opinion and said that he felt it was too high, and maybe we should shop around. Respectful: John did not just come in, do the work, and leave. He made my wife and I feel comfortable in our own home, and happy about the decision we made in choosing him to do the work. When he, his son, or the drywall worker came into our house, they would knock first (every time) and remove their shoes. Most people would overlook something like that, but plain and simple, that is respect. Quality I wanted to wait until it rained before writing this review, to see how Johns quality of work help up. Only one word to describe that: Perfect. He not only fixed my roof but took care of problem area's that he felt 'could be an issue later down the road'. John is a great person, above all else, and it helps that he's a pretty darn good contractor too. We will be using John and his team in the future, that is a promise. read more

We have a leak in our roof that has migrated into our upstairs floorboard. John and his son came out and fixed what looked to be the problem but it's proving to be more complicated than originally thought. They have been out a couple times as well as sent out two specialists (on their own dime) to analyze the situation. We've offered to meet them half way but he said he would take care of what he originally promised...now that is amazing work ethic and customer service!!! I've owned business and I know it's hard to come across hard working, honest people who get the job done right. John is that guy! He will not do a mickey mouse job. He is passing down the same kind of qualities to his son. I went to him originally because if the ratings he received on Yelp...I'm here to stand behind those ratings! --- Well, I'm back again and I guess if I give John 5 stars, YELP will think I'm a "fake" review and kick my endorsement off...so I'm rating him a 4 (EVEN though he is a 5)!!! Do you hear me? My last review was written "in the middle" of a roof leak. Well, John and his team came back...even after sending out 3 other independent roofers to try and fix our problem. He actually offered my husband our money back (in addition to the money he paid the other guys to help diagnose our leak)! Once we pinpointed the problem, John and his team took one day to fix and now we're as good as new. I've read some of the other reviews about John and the "negative" ones have to do with his business tact on returning calls and/or making appointments on time. I must say, this is not one of John's strong points but if you can get past "counting" on his follow through with the phone and give him some flexibility on his service call, you will be happy with his product, honesty, and quality. He has homegrown ethics. You rarely run across business people today like John who are not "in it" to skimp corners. His professionalism is worth a few bumpy edges on the "business suit" side. read more

My husband & I are first time homeowners and never had to deal with General Contractors before so this was a totally new experience for us. I found John on yelp and he and his son came out to inspect our leaky roof right away. John gave us a really great estimate and although we ourselves had to postpone the work for about a month, he and his crew were fast to fix our leaky roof, repair our drywall, and while we were at it we asked him for an estimate on an interior paint job. The invention of the World Wide Web has made it very easy for anyone to do their homework when hiring someone to do work like this and we did get other estimates. John's prices were extremely reasonable, and after asking friends & family what they paid for paint jobs we were told we got a great deal. Now I'm NOT wishing we'll get a major rain storm like we did the day of the L.A. Marathon (the day the nightmare started), but I think that's the only way we'll really know how well our roof was patched. :) One thing that impressed me the most about John was his attention to detail. We wanted a particular color paint which we were able to get via an off-brand sample but when it came time to order the final product he just wasn't happy with the hue. LOL! This minor glitch set back the paint project a couple of days but we were on vacation and homebound at the time and were able to wait it out until he was able to get the exact color we wanted. Thanks again John! We already know that if and when we need any further major home improvement projects done in the future we will call him first. read more

Let me start off by saying, I generally don't think much of contractors, plumbers, and car-mechanics. As most of you know, you usually feel ripped off after dealing with any of them. However, by the 5 star rating on this review and others, obviously, Mr John Day is different. He thoroughly outlined in detail what he would do for my house, and what made his company different. He gave me a price that I feel for the work done was more than fair. And get this, I was waiting for the moment he would say I need a little more money for this or that, and that moment never came. (And I am a reasonable person who knows that sometimes unforeseen things happen which will incur a little more cost.) Both my wife and I are very happy with the way the house looked after it was painted. I always wanted to be able to have the knowledge that if I need something done, I could call 'my contractor' and feel confident I won't get price gouged or shoddy work. With John Day I feel that way, he guaranteed he would not call the job done until I was satisfied, because he has integrity and pride in his work, something that is way too rare these days. I will definitely recommend him to anyone I know who needs a good contractor. Thanks again to John and Jr for being 'my contractor', now if only I can find a good mechanic. read more

Well, let me tell you. I needed a new roofing job for a commercial property located in Hollywood and I have called about 3 roofers for bids and John day's estimate and options were the best. The 2 other bids I got were over priced and they told me I needed a new roof!. John showed up on time on the date of inspection (which is really important) and talked for about an hour to discuss what his plans were to fix my leaky roof. We decided to do an elastomeric roof coating on the entire roof which was about 7500 sq. The job took less than a week to complete and John kept me up to date on the progress and any issues that came up. We did find other issues later on as the job started, but these minor repairs were not outrageous in price and he did give me options to fix them also. The roof looks great and he also has a warranty on his work for 5 years!. Wow, what other company offers that and he also performs routine maintenance prior to the rainy season. I'm ready for the rain this year and hope everything holds up well. I will write a review after the winter months pass and see if my leaky roof was completly sealed! read more

I live in a home that has an aging roof with a known leaking skylight as well as other suspicious areas. I had one estimate giving me an idea of what I might need. The contractor was not available and I wanted to get furthur estimates. I call three roofers on 11/4/11. John called me back within the hour. He said he and his son were in the neighborhood and would drop by in 30 min. He arrived in that time frame with his son. He was friendly and professional. He gave me a thorough evaluation of my roof situation and an estimate much lower than the previous contractor. He said he had the materials with him and could start right away. My schedule was tight and I decided to proceed. He repaired the leaks around sky lights and made preliminary repairs in one appointment and stated he would be back the next day to complete the repairs. It poured rain 3 hr later and no leaks. The job was completed on 11/5/11. John included 2 years of warranty and maintenance. I feel that I have a really great resource now for other repairs that I plan to do. Thank you so much John. read more

I have to ask, is business that easy that poor service is just the standard? I am a rookie yelper. All of my millennial friends have pushed me to yelp on countless occasions. For some reason, the deli guy picking his nose, or the Cox Cable mafia, or the United Airlines stew-union hags were just daily annoyances. Power-drunk miscreants with few principles and even fewer brain cells. But John Day Contractor actually inspired me to SIGN UP for Yelp. We found an inspect/repair offer on LS, and my lovely wife scooped it up. We arranged the inspection for a monday. I called John Jr. several hours ahead of the appointment to reschedule due to a work conflict. Two days later, they no-showed for the rescheduled appointment. When I called them...16 times...every call was met with a voicemail less sophisticated than my neighbor's teenage banter. When Jr. called me back, he had no record of the appointment and couldn't even remember our lengthy conversation two days prior. I will be getting a refund from LS. Avoid these jokers. They need a business manager. read more

*****MAJOR SCAMMERS - BUYER BEWARE***** If you need a good roofer stay away from these guys. They don't return phone calls, their work is shoddy and their customer service is the worst I've ever seen. They offer a roof tune up for $99 and when they finally come out they tell you that you need much more. They are slick talkers and initially seem very nice. They convince you to spend more money and once you pay their service goes out the door. They offer a 3 year warranty if your roof leaks in the same spot .My roof still leaks just as bad as it did before they come out. Well, good luck getting them to come back I called MANY MANY times for them to come back with no luck. They also lied and said they sent someone out to check out my situation. No one ever came I am sorry I didn't check yelp before I hired these guys. Do yourself a favor and avoid these guys at all costs and find a real roofer!! read more

I met John while he was on a job site next door. He and his partner were on the roof of my neighbor's house. So when they were done and went to their truck,I walked outside to ask some questions about the work they just completed. The roof was being treated with a protective sealer. The life of the roof was at least 15 years old. This application would keep the roof from deteriating and loosing it's small pebble rock that is common to fly into gutters. So I saw them back again working on the roof, installing a solar attic fan. This time I asked John if he could schedule me time to put one on my roof. The 100 degrree plus heat is no joke to electric bills. John came and did a great job with his assistant in no time at all, the sun started the fan to clear the air out.. Just call him, and you see how honest,reasonable,efficient his work is. God bless him and his crew. read more

My wife is in fashion and she has a keen sense of the details needed. John Day was willing to work with me on the general logistics. He then turned around and worked with my wife on the aesthetics. His pricing was reasonable and he didn't nickel and dime us. In fact, he quoted us a bit based upon roofing material he had in stock, but my wife didn't like the color. Not only did he use the best quality materials, he was able to match the color that my wife wanted. Additionally, there was some water damage on the facia board. He went ahead and painted the whole facia board to make sure that the color matched instead of trying to get the color as close as possible. He went the extra mile to ensure that both my wife and I were happy. Thanks so much!! read more

On 9-14 I wrote a wonderful review about the work done by this company John Day General Contractor. I had perfect service, good communication, prompt appointment and work completed same day. Good fair price and I will use them for future projects. I don't understand why all the old dated negative reviews are posted first, and the positive reviews like mine are buried after some dating back as far as a year. Now I can't find my review at all. So I decided to post another. Something is not right when negative dated reviews are shown first and the positive current reviews are dispersed way down among dated negative reviews. What's up with that? read more

John and his son came to our house on Saturday morning(on time) for a roofing estimate. There were two things that made me hire him right away. 1. He came ready to do the job and 2. He was honest and upfront about what actually needed to be done. They finished my roof caps in a very timely manner, cleaned up the work area when they were done, and the roof looks great. We are so impressed with his work ethic and honesty that we are going to hire John to do our bathroom remodel and a closet expansion projects next month. He does great work, is fair and honest, and has great work ethic. Can't ask for anything more in a contractor! read more

I called John for a bid I have a shingle roof that also has a flat roof joining on to it It's leaked for a little time now John called me back the same day no other roofing Contractor did he come out and looked at my roof he proposed to repair the shingle roof and replace my flat roof so I Agreed to the roofing work 2days later John ask me to take a look at the roof so I went up and was amazing the shingles look new again and the flat roof looks better then any flat roof I have seen so as for me John day general contractor did a great job very courteous and professional thanks John and John Jr. Daniel Wilson read more

My wife and I recently had John complete some repairs to our house in Tarzana, including solving a leaky roof. I can't say enough about the incredible difference between John and the other contractors that we considered using. John is in a league of his own, leaps and bounds above the rest. John and his team were respectful, friendly, and we are 100% satisfied with the work that they did for us. I would definitely use John Day Contractor again and will recommend them to anybody that will listen! Thanks John for a job well done! read more

i needed a roofer to fix a leak so i went to yelp and found john day general contractor. he had a tune up deal going so he told me he would be there the next day at 10 am to 10;30 am .he showed up at 10;15am. so were off to a great start and it just got better. he showed me pohots of what he found. he gave me an awesome deal to fix it. so i went ahead and had the work done. he showed me more photos of the job he done..great job,great guy.what more could you ask for. thanks john day. read more

John was very pleasant and took care of my roof in a very prompt fashion.One was a major renovation of my bathroom and another was repair of my roof.We had a pretty bad leak that them temporally patched just before a big rain.They came back a few days later to permanently repair not only my leak ,but a number of broken tiles.Great service with a great attitude.There friendly attitude were a bonus.Very fair in his cost.I would use Them again. read more