Mary addresses all of your concerns thoroughly. She genuinely cares about her patients and is the…read morebest provider I have ever had. She wants to get to know the FULL YOU.

Mary and Jaci are simply the best you can ask for primary care. They have been my health care team…read morefor about 6 years. I have moved overseas and will still consult by phone when I'm back stateside. The level of care and detail is unparalleled. Mary is definitely a "whole person" approach and is incredibly knowledgeable and thoughtful in her patient care.

Best Doc EVER really cared about all his patients…read moreONE OF A KIND you should have been so lucky to have him as your doctor he would come to your house at 3:00am or anytime if you needed him i really wish he was so much younger so i could still have him as my Doc Love You Doc see you next week for lunch!!!!!!!!!!!!!!!!! PacIronPete Pete Silva

Well if you are looking for a misogynistic throwback to 1952 Dr. Jensen is your guy. His office…read moresmells heavily of cigarette smoke and was generally unkempt dust bunnies and spiderwebs in the corners. He and his staff kept me waiting for nearly 2 hours , the last 15 minutes of which he paced around the office loudly looking for a stethoscope that he never used during my visit. He was hard of hearing, lacked crucial listening skills and frequently talked over my answers to his questions which had very little to do with why I was there . Within minutes he determined that I had been misdiagnosed by a specialist without reading any reports or lab work , told me I was "smart for a woman" and I had no real basis for stress since it is my husband who has to worry about paying the bills.

All of wu medicine has a help desk call center. It is absolute trash. The people that answer the…read morecalls have no idea what im trying to contact my doctor or care team about and forward incorrect or bad information. They always get it wrong and make what im trying to do 100 times harder. When you complain in person they give a phone to call it the same garbage system. No one is willing to address or talk about the issue. Great doctors as long as you dont need to talk to them over the phone.

I've been coming here for years now and i'm not sure why the ratings are so low. The front desk,…read morenurses, and primary care doctors are all very nice and very helpful. The quality of care is 10/10. They've helped me get more comfortable with explaining and expressing myself, I have social anxiety so they've been extremely helpful with that. Even though i've moved to Arlington, I will continue coming here for as long as I live.

ICHS (International Community Health Services) is a wonderful non-profit hospital that helps the…read moremost needy in our community. My dad is a first generation Chinese immigrant and he loves to come here. The doctors are all very caring and spend a good amount of time helping patients. Shout out to Nurse Megan specifically for always being attentive and patient. The hospital staff handling reception and backend things are majority Chinese so yes, they know what they're doing, very competent at their jobs....but don't expect Western warm service lol! But they're always on top of the paperwork, attentive to details, and gives great resources for the needy. That's what's most important! Thank you ICHS!

ICHS Shoreline is conveniently located less than 15 minutes from my house and has a fair sized…read moreparking lot for those who drive to this location. I signed up for Apple Health (Medicaid) in October 2021 and was assigned this ICHS location for my primary health care provider (dental and medical). I called to schedule my first dentist appointment in mid-December 2021 and came in for my first general exam in January 2022. I followed up with two filling appointments in February, getting one filling on the first visit and two fillings on the second visit. In March, I had a teeth cleaning appointment. All of the workers I interacted with on the phone and in-person were kind and helpful. They listened to what I had to say when they asked me questions and they did a good job explaining things clearly. I am scheduled to go back in mid-July for another general exam, I have had a bit of an uneven bite since I got the fillings. However, the fillings themselves have been good, nothing popping out or anything like that. The free swag has also been on point during the COVID-19 pandemic. I have received a number of masks and at-home test kits free of charge. Double masking (two masks) was required for a couple of my appointments, however that was not a problem as they provided the second mask.

Dr. Simpson is the first doctor I've had in a long time that actually listens to me. She's great!…read more The clinic she works at is okay, but she's the reason I keep coming back. She's energetic, she listens, she's not set in her ways, and she's open to different types of healing. I've spent a lot of time at the doctor's office, and it's by no means a place I enjoy, but at least with a doctor like Dr. Simpson, I feel comfortable.

My 5 stars is specifically for Dr. Bowers…read more Dr. Cindy Bowers at Shoreline Optum is truly exceptional. Every time I've seen her, she has treated me with kindness, empathy, and genuine respect. She takes the time to listen carefully, never rushes through appointments, and always makes me feel heard and understood. What stands out most is her bedside manner. She is thoughtful, thorough, and incredibly compassionate. She asks great questions, explains things clearly, and never comes across as condescending--a quality that can be surprisingly hard to find in healthcare. I always leave feeling that my concerns were taken seriously and that she genuinely cares about her patients. I've had both good and not-so-good experiences at this clinic over the years, but every experience I've had with Dr. Bowers has been outstanding. As far as I know, she only works in urgent care, which honestly makes me a little sad because I would love to have her as my primary care provider. Dr. Bowers is one of those rare healthcare professionals who leaves people feeling better not just physically, but emotionally as well. She is definitely a bucket filler--if you know, you know. Shoreline Optum is fortunate to have her

I've come here a couple of times for dermatology appointments. Optum uses technology such as text…read moremessaging and MyChart, which allows me to check in myself upon arrival. The front desk staff have always been friendly and welcoming. The doctor was knowledgeable and helpful, and sent my prescriptions to the pharmacy promptly. Parking was easy since there is a parking lot available.

I am beyond frustrated. I have been seeing this doctor for a couple of years, and she's pretty…read moregood, except perhaps too "conventional medicine" for my taste, but it has become INCREASINGLY IMPOSSIBLE to contact her or make appointments since she is in the UW Medicine system. Forget the phone number, it goes to their main line which handles everyone in the wider Seattle area, and minimal waiting time is at least half an hour (usually longer), during which time you have to listen to annyoing recorded commercials about UW services. If you are lucky enough to get through and don't hang up beforehand, the person answering has zero knowledge (or interest) in you as a patient, asks you to re-state all the information they already have-a dozen times, puts you on hold, then says they have to contact the practice and someone will get back to you. Impossible to make or re-schedule most appointments on the portal. Heaven forbid you have a medical condition; that appointment is at least three months out. UW, apparently, has ZERO regard for your time (or your medical problem) and both pale in comparison to them minimizing their costs and mazimizing their profits. I honestly don't know how they stay in business, other than that there might be few other options available. Given this, the best doctor in the world would be brought down in terms of any ratings, because if it's so frustrating to contact them or make/book/change appointments, of course you are going to go elsewhere. Which is, in fact, what I am about to do, and would recommend to anyone reading this as well.

Despite cold hands, my flobotamist was gentle And I got in…read moreand out quickly I couldn't ask for more Thanks

Dr. McCarty prescribe unnessary hormones which lead to cancer. Twice was given the same antibiotic,…read moreright after it was already prescribed. Imperative issues slipped through the cracks which lead to chronic health issues. You would think that when a former patient mentions unnessary HRT prescription lead to cancer, the owner of an estasblishment would show concern rather than give a glib nasy response. Such behavior speaks volumes about this establishment.

The brilliant Dr. Verrilli was my primary care physician for over 20 years--not in Shoreline for…read moremost of the time though. He was at Minor and James in Seattle for a good long while before a shakeup at Swedish caused many of the best doctors to seek other options. Dr. Verrilli helped me with every imaginable problem, from car accident injuries, to the pneumonia I got annually for the last decade of my teaching career, and when necessary, he also sent me to some outstanding specialists. But the thing I credit him with most of all was diagnosing and developing a plan when my husband showed up in his office in March 2004 complaining of stomach pains and weight loss. Some guys would've handed him a few antacids and sent him on home, but Dr. Verrilli ordered blood work,endoscopy, colonoscopy all stat. Sure enough, it turned out to be stomach cancer. It was a rough period, but my guy recovered because of the attention he gave to my spouse's case and the diligence with which he checked in on him in the hospital, even though we had the oncologist (best in the city, again thanks to Dr. V), the surgeon, and a host of others. When the ball got dropped at one point by hospital staff that hadn't started an IV after several hours, Dr. Verrilli raised holy hell (fairly politely) and made sure treatment was provided promptly and correctly. I genuinely think we owe my husband's life to this talented, caring physician. Things to know: on your first visit, he's going to whip through a list of routine but necessary questions. He does this quickly, not because he has no patience, but because he wants it out of the way so that most of your appointment time can be used for whatever it is you came in for. When in doubt, he orders tests. He explains everything, and if you miss something, ask and he'll explain it again, differently if necessary. He works fast while he's in there with you, and that's why you are getting seen promptly, or very close to it. He wants to deal with your concern within your allotted time so that the person after you gets seen promptly, too. He is almost the only doctor out of the dozens I have seen in my many years in Seattle that will apologize if you have had to sit for an unplanned ten minutes waiting for him to come in and examine you. The guy has integrity. During times when one or the other of us was pretty sick but not hospitalized, he would either have someone on his staff call to check on us at home, or he would pick up the phone and do it himself. We would still be seeing Dr. V, even though it now means a drive from South Seattle clear up to freaking Shoreline, but our employment changed and now we have to use Kaiser Permanente doctors, which Dr. Verrilli is not. But you just cannot find a more conscientious and knowledgeable doctor anywhere. Highly recommended.

I reviewed Dr. Verrilli's extensive qualifications, peer reviews, and also the yelp review and…read moredecided I really needed somebody to do the heavy lifting for me as my primary care physician. I found Dr. Verrilli to be focused, good-natured, and off-the-chart smart. With all that experience barreling down the track, my health has been improving daily. So what's not to like?

Dr. Chan was friendly and efficient. He immediately sent the referral I needed while I was seeing…read morehim. After I left the facility, I learned that the referred place did not look at my specific condition, so I called and asked them to send the referral to another location. They did so on the same day and sent me a notification on MyChart to inform me. I really appreciated the efficient service! The nurse, Meagan, was also very nice and caring. The facility was clean and spacious. Overall, a good experience. Parking was easy, as there was a parking lot.

Dr. Klem of Richmond Beach Swedish is outstanding. Dr. Klem knows it all regarding the fundamental…read morefailures of what's going on with the human body. As a 76 year old male I know I'm ready for the prostate exam. Sure, I may not want to hear the truth. I've been a patient of Dr. Klem for a number of years. Dr. Klem listens and is thorough. Dean Jackson