I needed to replace a 15 year old mattress as it likely was contributing to my back issues. I…read morestopped in to see Mark and he should me several choices and price points. He provided a specific recommendation and after trying several different ones, I decided to go with his recommendation. He was able to set up the delivery very quickly and I could not be happier with the choice. The delivery team was also outstanding with their efficient, fast and very friendly work. It simply doesn't get any better than this. This is my second purchase with Mark and I will not go anywhere else with my future furniture or mattress needs.

PHENOMENAL customer service and product quality. Mark was very helpful in helping us make a…read moredecision on the recliner we wanted. Delivery was very quick and professional. Highly recommend.

We received excellent service from JP at the Henrietta store. He took the time to explain all of…read morethe different options available, had us try out a variety of mattresses, gave us the time to share our thoughts with each other, and answered all of our questions clearly. The delivery went smoothly. The delivery personnel were very accommodating, they took the time to set things to the right height, and again explained all of the features and showed us how to use them. We are very pleased on all counts!

2 hours after taking delivery on a sleeper sofa, we realized that the color was wrong and the bed…read morewas extremely uncomfortable. We called both the store and customer service asking about an exchange (not a refund, just an exchange for something more comfortable) and were told that all furniture sales are final and that they would happily take a return on a mattress but not on any furniture. This is an odd and illogical policy. Sharing our experience to try and warn potential customers since this policy was not mentioned by the salesperson when we purchased the sofa. We are now going to donate the sofa and buy a new bed at Raymour and Flanagan. Buyer beware.

I was lucky enough to catch their Memorial Day sale and purchased an adjustable bed. I would never…read morebe able to afford one at any other store at this price for this high quality. The owner himself was there and helped me. When was the last time anyone has spoken to the real owner of a business and not some district manager person or like that? One thing to know is that no one gets commission, so they aren't going to try to up sell you just to make another dollar. They had all the national brands too like Serta and so on. That's probably why they have have been in business for 25 years. If you are looking for a bed, I encourage you to support a local business with a great product, defiantly go here first.

I was at your location at the NY fair today. I have been shopping for a massage chair and saw you…read morehad a display up. The sales rep I spoke with said he had to do a hard credit check before I could even sit in a chair. There were other people in chairs, who I know did not have a hard credit check done. He was also very rude and said "All of the chairs are $20,000. You cannot afford them." I did have a budget to buy a massage chair this year as I have been saving for one. But, I will be taking my business elsewhere as you have extremely unprofessional employees.

In the market for a good priced mattress with a 10 year warranty and found exactly what we needed…read more Very friendly staff, knowledgeable and quality product. I would highly recommend checking out this mattress store before you buy anywhere!

Your money goes further at Sleeping Giant! What would only get us a basic model at other mattress…read morestores - got us so much more here! Great selection and service. No pressure shopping.

First off I would say Carrol is a wonderful sales person. Second, they did everything to get my two…read moremattress delivered in a timely manner. Third, I would probably not buy a mattress from them again. I bought two queen mattress, last year. I tried to send one back but.... was told no. I was disappointed and didn't complain for a year but I thought I better say their mattress are okay but... not comfortable. Sure wish they would have stepped up to the plate and allowed my to exchange mattress, I might give a more positive review.

Love love love Sleepmaster, so much so that I've made two (relatively expensive) purchases there…read more My primary motivation for searching for and purchasing WJ Southard mattresses was ecological. They are a local retailer and manufacturer. They source and use quality materials that are natural/organic. I've never experienced any off-gassing, something I'm extremely sensitive to. The longevity of the mattress far exceeds a traditional innerspring. Their mattresses definitely come at a higher price point than if you were to go to Metro Mattress, Dream City, etc., but I have no doubt I will be sleeping on our Sleepmaster mattress for 20 or more years. I can say already that after I first purchased a Linklaen in 2014, I bought a run of the mill pillowtop from Dream City for our guest bedroom. The guest bed has already shit out on us, after hosting a handful of guests and occasionally my sleepy dog. Carol is a wonderful salesperson (and she may be the only one there?), knows her product, is personable and straightforward. She always seems willing to cut a deal for you, especially if you are a return customer. I don't know if this is part of her sales gimmick, but if it is, it is effective as her delivery is quite sincere. I ended up purchasing a Linklaen, which is Sleepmaster's all latex model. It is definitely a very firm mattress, and keep in mind that if you lay on their floor model in the store, it is MUCH softer than what you will actually receive, after being broken in by many backs and butts of people wanting to test it out. When I moved into a bigger house and had a bedroom that could accommodate a king, I went back to Sleepmaster and ended up getting an Archetype pillowtop, which is a bit softer model. It is a traditional innerspring with a latex topper. There is no breaking in period for this model. It feels like it's been your ride or die mattress. It is firm enough for me, soft enough for my husband, and roomy enough for the two of us, a toddler and a dog. The Archetype pillowtop is one of Sleepmaster's most expensive models - including delivery an hour away, it set me back $3402 (I did not purchase the box spring, that was just for the mattress). However! If the mattress lasts 20 years at least, and I'm sleeping on it every night, it breaks out to about .46 cents per night's sleep, and that sounds pretty good to me. FYI, if you are searching for WJ Southard, Sleepmaster is the stockist, and that is where Google Maps will send you if you're searching for Southard.

This company went bankrupt in September of 2024 (chapter 11) and is now (late 2025) scamming…read moreunsuspecting customers by unloading years-old torn, moldy, stained merchandise as "brand new, just spent two weeks as a floor demo at NY State fair." Sadly, I fell victim to this scam recently and was bilked out of $3,500+. Small claims court won't work in such a situation because bankruptcy is in federal court which supersedes. Where's the NY Attorney General? Buyer beware!

The salespeople work on commission and are more aggressive than some used car salesmen. We…read morementioned our price range many times, but were ignored and steered toward much more expensive mattresses under the guise of determining our "comfort level". There were no price tags so we couldn't tell what we were trying. All in all it was a terrible experience and it was difficult to get away from the salesman and out of the store. The prices seem much higher than the prices for similar mattresses at another store.

On August 1, 2022, my husband and I purchased a king size Aireloom mattress from Reese Willgens at…read moreCity Mattress, Eastview Mall, Victor NY. We were shopping, not buying, when we entered the store, having previously visited a few competing stores, a process we found confusing and tedious, as unlike other goods, mattresses are difficult to compare, as each store utilizes a different name for the same mattress, making this kind of a "blind purcha." Reese's sales skills were so good, so "on target," that he made the purchase happen. He first educated us as to the types of mattresses which exist, qualified us as to our unique requirements, then methodically walked us to products which met our needs. When he put together the comfort, quality and pricing right for us, we grabbed the opportunity to end our search, and signed on the dotted line. Having hired customer service representatives over decades, I know a star when I see one. Congratulations to CEO, Marc Schiller on hiring and training such a representative. who hopefully will be recognized and rewarded for his focus, skill and approach.

Great experience from start to finish. Showroom is beautiful. Salesperson Joe was pleasant, asked a…read morefew questions and led us right to the bed we ultimately bought! No pressure, just good information and gave us plenty of time to talk between ourselves. Delivery next day was right on time with clean and helpful delivery people. We've been sleeping on our mattress for three months and I have never slept better. Would recommend to anyone

i had a misunderstanding with a clerk at the Geneva Metro Mattress store posted a negative review…read more it was resolved and apologies accepted all the way around. The issue was never the product because the original service and product were perfect and i am extremely satisfied with the mattress , quality and price..The problem I was having originally was with trying to register the account and that was not the clerks fault . I was getting frustrated and kept calling the store for help and I think he got frustrated cause there was nothing he could do. Anyway its all been resolved. Apologies made and accepted on both sides and ill repeat i love my mattress.

The store has a huge selection and friendly staff. They are very willing to work with you on…read morepricing and finding something to meet your needs. Be very cautious when attempting to price match other retailers. We were under the impression that we were receiving an adjustable base comparable to one from another store and the base would include a couple of key features necessary to our satisfaction. The base we received was a much lower value product, not at all comparable, lacking key features. Unfortunately this was not caught upon delivery and it was signed off on, leaving us stuck with a price matched but inferior item. Be diligent when receiving your product. We should not have trusted their definition of "comparable" and the miscommunication that resulted in the lack of necessary features we believed we were receiving.

Locally owned. They really stand behind their items. I love their buy one, get one deals. They're…read moremy go-to store for home appliances and furniture.

From the owner: Honesty - Integrity - Reliability - Service Since 1945…read more At Herman Bros. Inc. every time we deal with you, our customer, we try to give you the best price available anywhere. We try to give you the best service available anywhere, and we try to give you the fastest, most courteous delivery anywhere. We pride ourselves in your satisfaction. We sell appliances, furniture, mattress sets, and HDTV. We have a loyal, hard working, and intelligent staff. Call us today for more information.

Terry was extremely helpful, patient, and kind. His obvious knowledge about mattresses made…read morechoosing the right one for my particular needs very easy. I highly recommend asking for Terry when/if you want expert help which mattress best fits your needs!

I have had great experiences purchasing mattresses and mattress covers from Metro, most recently…read moreright after the store reopened after the Covid shut-down. Pros of Metro Mattress - The same employees have been there for the 10 years I've been a customer. Terry is always very pleasant and helpful. - Returns are easy. Around Christmas I bought my son a new mattress. It turned out he didn't find it comfortable. It was easy to exchange the mattress and now he's super happy. I also had to return a mattress under warranty. Simple process, no hassle. - Warranty program is very generous. Mattresses are ridiculously expensive. It makes sense to me to purchase them from a retailer that's easy to work with and that stands buy the products they sell.