We recently switched to this insurance agency and worked with Clayton "Clay" who is FANTASTIC! He…read morewas responsive and paid attention to the details of our business to make sure our policy was prepared correctly. He was extremely knowledgable and explained the difference in the types of policies so our needs were met and he got it done on a very short timeline. Clay is not only good at what he does, but he is easy to work and has a can-do attitude. I am very pleased with my new agent and I highly recommend him!

Just about the worst customer service I've ever experienced in any industry. I have literally paid…read morepremiums on time for 11 years with no claims and one request for a small adjustment to the policy was met with stalling and passive-agressive non-responses to where I had to purchase coverage from a different company just so there was no lapse. I would rather deal with the Gieco robots at this point.

Geoffrey is wonderful! He has been my insurance agent for many years now. First he helped me to get…read moreproperty insurance for my condo which was required by my HOA. It was super easy to talk with him and figure out what was the best policy for my home. Geoffrey more recently helped me to get Life Insurance so that my adult children would have more support if something were to happen to me. Again, he made it so easy! Geoffrey is always knowledgeable, professional, and friendly. He replies quickly whenever I have a question and I ask him something by email. I will hear back from him almost always on the same day that I asked the question. It is also very easy to call him at his office to get help when I had a need for immediate information. Geoffrey is reliable and I can't think of any way that he could be better than he already is. I'm very grateful to Geoffrey for his help with getting me insurance for the things I needed, and I highly recommend him!

Like a good neighbor, Geoffrey is always there! I've been…read morewith Geoffrey and Statefarm since the late 90's and I gotta say, he is the reason why I'm still with statefarm and why I have not thought about even shopping around. I know we have a bundle package with home, business, and car insurance.... He has made it easy and painless and I can't thank you enough! Call Geoff for a quote, I know he'll beat most quotes and win you over with his quality customer service!

Last year we were told our building needed an inspection. The inspection was held. Norbert Cronin…read morenever sent the report to us or to the insurance company despite multiple requests on their part. We were threatened with a termination of insurance. No one ever answers the phone, no matter whom one tries to reach. Many left phone messages and a snail mail letter have produced no reply. I wonder what the positive reviewers are doing that we are not. We are looking for another insurance agent.

Poor customer service for an insurance agent…read more They don't answer their phone. Multiple attempts at updating our commercial lines account, thought this was solved last year, still hasn't been fixed.

I've been a State Farm customer for over 30 years, and this is the worst service I've ever…read moreexperienced. For the past two days, I've been trying to get an answer to a specific, complex question -- and not a single agent has been available. No call back, no follow‑up, nothing. Every time I reach out, I'm either transferred around or left waiting with no resolution. After three decades with this company, I should be able to speak with an actual agent who can answer a question without being bounced around or ignored. If State Farm can't provide basic access to an agent after 30+ years of loyalty, something is seriously broken in their customer service model.

I'm very happy I canceled my insurance with this State Farm agent--and with State Farm completely…read more After my experience, I would never go back, even if it costs me more with another insurance company. Charging me a $25 fee just because my debit card was lost and my payment declined was completely unreasonable. Instead of understanding the situation, they chose to penalize me. Even though I paid my bill the very next day after finding out, they still charged the fee. This experience showed a lack of customer care, and I won't be doing business with them again.

Great team here! I…read moreappreciate their down to earth conversations when it comes to the business side of taxes. I really liked the guidance on planning appropriately for the following year and pointing me to the tools provided on the IRS website.

Tracy's Tax Service's have the most amazing people that make each customer feel understood,…read moresupported and appreciated! Antonia is my tax specialist, her immaculate customer service, patience and passion in caring for others really makes me feel comfortable coming to this tax service every year! Thank you Nia for continuing to go above and beyond with ensuring my business and personal taxes are prepared for!! I would recommend any business and or customer looking to give Tracy's tax service a try ! Healthy Warm Regards, Jessica H . RN

This branch has always been very helpful to me/us. Joy jumped through hoops for the HOA I live in…read morewhen we were trying to get insurance (which we obtained before State Farm stopped issuing such policies in California). She kept me apprised of the underwriting process and answered all my questions well and patiently. Today I had to ask Sandi for some paperwork and she responded immediately. I appreciate that timely, cheerful response.

I have been with this State Farm office for 35 years. It was OK. Mike Mihrzad took it over a few…read moreyears ago and a world of difference. Very professional and knowledgeable. He has a crew of experts and each of them has been very helpful. I have had 2 situations, one related to an auto accident where Julie and Joy were exceptionally helpful. Recently, my home owners was cancelled and Amanda was not only there with information on finding new insurance, a bumpy process, but also contacted me repeatedly to follow up and make sure things went well. It is such a pleasure to write a glowing review. Sadly, rare these days to have such excellent service delivered by consistently friendly people. They have earned my trust and loyalty. Don't hesitate if you are looking for an agent. Thanks to all of them.

I've been a client of Transbay for more than twenty years…read more David is always very responsive and very knowledgeable on all things insurance. The response time for getting Certificates of Insurance is very fast. I stopped looking at other agents many years ago.

David Smith at Trans Bay is the BEST! I hate everyone and I consequently never write reviews since,…read morewhy bother. Here I am writing a review for this particular insurance agent and all the years of him always getting back to me with my stupid questions that he never laughs at but instead answers with sound information and goes above and beyond for me and my family. Thank you David you're a good guy in the movie of life.

Stephanie is great!! Very helpful and friendly. She will answer all your questions and explain…read moreanything that is confusing to you. I was very confused with life insurance and all that and she explained it so well! Highly recommend!

I had a wonderful experience with Makayla Brown she was an excellent car insurance agent . She was…read moreable to answer all my questions pertaining to my car insurance quote and made the process simple and easy. I will definitely be recommending my peers to go to this office for car insurance. Thank you for going above and beyond makayla I appreciate your concern for making sure I have the right insurance policy addressing my needs. These car insurance agents deeply care about their clients and it shows each way they greet there customers with a warm smile and here to help them with any questions they have .