grossly disorganized administrative system. my doctor was given two fax machines, neither worked,…read morecalled again to get an email, sent the email. two weeks later I call and ask if they got the email and they said "which location did it go to?" I don't know, it was email. which location has email? they said "you were supposed to start in June." it's January. I said "start what?" Silence. these people don't speak in complete sentences and clearly need patient guidance navigating their own bureaucracy. fax machines don't work. emails disappear. don't waste your time with them.

spoke to the receptionist Christine and Stephanie concerning a bill that I receive Stephanie said…read moreto call my insurance to see what they are covered under. Christine was so rude. She don't know how to talk to patients same goes as Stephanie just a simple question about the bill, they said to call my insurance they you need to treat customer very nicely. They don't need to be rude on the phone because you never know who is what and who is now recording what so I hope the management of the new facility become Northwell or whatever take a look at these two reception and they are so rude to patient

What an amazing office. I initially brought my daughter here because of some fears her teeth were…read morenot growing in properly. The staff here was amazing from the initial phone call. We've been back multiple times because of the work my daughter needed and the staff always keeps their great attitude! I recommend this dental practice to anyone who listens! Don't wait until it gets too late, Dental Care is not cheap!

I called to make an appointment and Patty (office manager) was extremely helpful!!! She was very…read morethorough and did not rush the call. We haven't gone into the office yet but I can tell based off speaking with her that they put extreme care into their practice and their patients.

Absolutely terrible dentist my son had an appointment for 12pm and was going to be administered…read morelaughing gas therefore he couldn't have food prior to his appointment. By 1:30 we decided to ask what was going on and they told us our son wouldn't be seen for another 2 hours! Making that 3:30 hours past our appointment time. The office has no ac no working fab we decided to leave and never ever come back! Beware this place has no consideration for our children

I was a pediatric dentist that recently quit due to the office culture and cheap nature of the…read morepractice. The office manager is toxic and unprofessional and you can see that other reviews have commented the same. The owners/management have not helped or given advice when reached out to about this matter so things stayed the same. They are also not handling the cleanings appropriate. As per NY law, assistants are not supposed to be doing cleanings. Additionally, they owe me my compensation for 6 days of pay in December. I have reached out multiple times to the office managers and owners and they refuse to respond and have voiced to others they will not pay me. Brought this to the right people who will handle this but overall, do not recommend this office. Clearly do not care about the patients, staff or doctors.

Very colorful and inviting atmosphere for the kids. When they walk the colors help the kids relieve…read morethe tension from it being a dentist office. The staff is awesome and they have a good repot with the kids even after pulling teeth and screaming lol. My daughter heard this kid screaming and said oh no that's not going to be me is it lol. If you are looking for a new dentist I recommend.

My friend recommended this dentist office to me and I was very satisfied. My daughter is one and…read morehad never been to the dentist before. She smiled through the whole process. The staff were kid friendly and talked to her age appropriately. The environment is also kid friendly as the walls are painted with animals. The waiting area has legos and iPads and books for the kids to use. And after your visit there is a toy wall where the kid can pick a toy to take home.

Dr Dara is a fantastic dentist. Both on bedside manner and skill. Easy to get an appointment.read more

Love this place and love love our Dr. Dara. She has been our kids main dentist since they turned 1!…read moreAnd we love her - both the parents and the kids. The only reason I gave them 4 stars instead of 5 is because they do not have emergency office hours or emergency on call. One of our kids had an emergency with 3 of her permanent teeth but we couldn't go to them as they were closed and had no emergency/on call number. And we ended up going to pediatric LIJ which did a so so job. And didn't have any of our kids dental history. Would love it if this practice began an on call/emergency number and hours.

This place is a mess. Had an appointment for routine xrays & cleaning. Was put in a room and set…read moreup for xrays and the machine was not working. They move me to another room and set me up and that machine too was not working. They move onto the cleaning and after rinsing I feel that the back of my lower front tooth was chipped during the cleaning. The hygienist suggests a small filling (does not apologize, said I grind my teeth at night-which I've never been told that I do). I ask to see the dentist who tells me a filling on that tooth will just fall out and that I should just leave it as is. How do you go in for a cleaning and come out with a chipped tooth?

I made a 12:00 appointment via zocdoc to have a crown recemented. Zocdoc had them filtered as…read moreparticipating in my specific type of insurance. I received a text message around 9:15 asking to call the office to provide my info. I called the office at 10:15 to confirm my info. The office told me they are NOT part of my specific plan. Then she went on to explain all of the extra fees and charges I would be responsible for. (Exam fee, xray? Xray to recement a crown??) Then she started talking about how he can build up my tooth and then make me a new crown when all I need is mine recemented!? Finally, she told me I couldn't come in at my appt time - I could come in at 11 (but by this time i'm home on the phone with her and it's already after 10:30?!?!) She said this was because zocdoc made an error (just like they made an error with what insurance the office accepts? Hmmm) She said the error was that zocdoc had me booked with a different dentist than the one who was available (wait... what? I dont even get to see the dentist i made an appt with?) I was so turned off by how quickly this became so complicated that I just said, "forget it"!!! I called another local, reputable dental center who said, "Sure your flat fee for the recement is ___ and everything else will be covered by insurance" so simple - like it should be! I'm so glad that I dodged an expensive bullet by not coming here!

First off... staff amazing. Kind & friendly…read more We were seen at the time of our appointment. No long wait. The dentist was beyond phenomenal. So kind & patient with our son. Two thumbs ALL THE WAY UP! Highly recommend this dentist for your kids teeth.

Took my daughter for her first ever dental visit and I was extremely anxious. Doctor visits are…read morealways a nightmare so I expected the same with the dentist. But as it happened I didn't need to be worried! Hygienist Christine and Dr. Stephanie were both absolutely amazing with my 3 year old. Not only did she not scream, cry, or resist, but she came out smiling!!!! So happy we found this place!!!!

10/10 took me in without an appointment and they were super courteous the whole timeread more

He is the worse dentist I ever experienced in my life. His staff is rude and naive. He cared more…read morewore about watching the Olympics on TV than actually cleaning my teeth. He was so rough and didn't explain the process or anything to me. I would never recommend him to anyone. I would tell them to stay away from him. Dr Gandhi shouldn't be a dentist. He's rough and unkind.

I have been going to Preminger Pediatric Dentistry for many years and have always been pleased with…read morethe dentists and assistants. They are always great and kind to my daughter. However, I had a frustrating experience with the billing department regarding an insurance issue prior to a recent appointment. When I called to update my insurance information and provide my new dental coverage details, the billing representative I spoke with was abrupt and initially stated she could not find my coverage information, despite having all the details needed. This caused me distress given my daughter was in pain and our appointment was approaching. While I understand issues can come up, I felt the billing representative could have handled the situation better through more effective communication and an apology for the confusion. Later in the telephone conversation she ended up finding my Aetna dental insurance information. As someone that works in customer service myself, I know how important it is to maintain professionalism and support patients/clients, especially when dealing with insurance changes and coverage verification or frustrated patients. My goal in providing this feedback is to prevent other families from potentially going through unnecessary distress over insurance issues. I continue to think highly of the dental services my family receives at Preminger and hope they can use this review to examine how the billing process impacts patients. Clear communication and empathy from all staff members are critical for a positive overall experience.

It was my 2-year-old first time at the dentist. She loved the waiting area the most of course …read more From the receptionist to Dr. Preminger, everyone was so friendly and gentle withy daughter. They were clear about copayments from the beginning and maintained opened communication with me if anything was needed. Definitely recommend Dr. Preminger's office. I'm glad it was recommended to us.