Yeah for the last three years ive been calling your billing department begging for you guys to…read moreremove an insurance account that wasn't even mine. it got to a point where i genuinely thought someone had stolen my information to use my benefits. they didn't do a single thing until i called the illinois fraud department then they were begging for forgiveness, nah yall sit and simmer in your mistake. maybe learn from it to so you dont fuck over another person.

Tired of dealing with Unity Point. Medical staff treat you like cattle, ER does same thing as Dr…read moreoffice but charge way more and corporate couldn't care less about what happens as long as they get paid. Our medical needs were never even resolved! If you get overcharged, they "look into it" enough to decline any option except pay in full. They absolutely will not take anything into consideration. It's exhausting. I will NEVER use any of their "services" again. Our entire family has switched out of Unity Point and will never go back.​

This has been one of the most unprofessional hospital experiences I have ever encountered. The…read morelevel of care and conduct displayed by certain staff members, particularly a nurse named Lydia, was completely unacceptable. Nurse Lydia acted far outside her role and authority, inserting herself into matters that were not hers to manage and attempting to interfere with decisions involving my patient by going directly to my supervisor. This behavior was inappropriate, unethical, and demonstrated a serious lack of professional judgment. she should be fired and never be able to work in this building again.

This is a horrible place. 2nd floor surgery was an absolute joke. A dirty one. The lack of care and…read moreuncleanliness was ridiculous. Rn n aides alike did not respond to my needs. Crystallized urine in urinal , bm on the side of toilet , call lights never answered and if you need anything be prepared to wait and wait and wait! Horrible,dirty environment. I would be ashamed

Billiing is exceptional dumb. You can't login to their online payment system based on the statement…read morethey send. By the time you realize it and you call their office but its like its 1995 and their billing office has closed at 4pm. I have 2 bills. I work later than they do apparently.

My wife was taken there and spent 2 nights laying in the hallway because they said there wasn't any…read morehospital beds available, nurses were great, took 1 day just to see a doctor

Following a trip to a close Urgent Care I was referred to the Emergency Department for a CT scan…read more The triage nurse asked the provider for the order and she was told "I would like to do my own assessment of the condition." I was there for 7 and a half hours and ordered a CT with no additional treatment. He referred me to the Iowa Clinic ENT and never sent the referral so I had to calll for follow up. It was an additional 4 days before getting seen. Worst experience ever!!

Conscientious staff, good communication--just good people!…read more But please get Fox News off the fourth-floor waiting room TV.

They are going way down hill. If u go their you will die before being seen. Front end people need…read morelessons in manners and kindness

My 16 year old friend broke his arm and was crying and yelling. They took him back and then said…read morethey needed the room back so put him in the waiting room while his arm dangled. Then took over an hour to get X-rays and look at them. They also didn't give any pain relief until an hour after the X-ray came back showing he broke his femur. Staff was rude when I left to call his brother and told me there were too many people and I couldn't go back in and be with him. Go to blank. They give you meds and actual comfort in emergency situations. Would never recommend

I have nothing but great things to say about the team who handled my prostatectomy last…read moreTuesday--Emily, Hannah, Gretchen, Jill, Dr Kenny, the robot, and probably many others I might not have met while anaesthetized. Recovery is going well and I thank you all for your caring and professionalism.

These people are engaged in unprofessional, unethical and illegal activities. My PCP will not…read morerespond to my concerns or several tests I paid for out of pocket that show I have risk/symptoms for serious illness. The more I complain the worse it gets. They must be held accountable!

I had major hernia surgery the first week West Lakes was open and I just had a hip replacement day…read morebefore yesterday. Both times I felt like I got royal treatment from EVERYONE there. I must be doing something wrong (according to these reviewers) because I have zero complaints. I will never go anywhere else given a choice. I also went to the emergency there with a severe nosebleed several years ago at 3 AM and got great treatment that day, too. I had to wait a long time because my ENT Dr. Was performing an emergency surgery 100 miles away. I don't think it's coincidental that I've had such good treatment.

My Dad had a planned surgery for months. They ended up having to move him across town to the Mercy…read moreOne downtown location for his recovery. This was unplanned and at a great convenance as his family lives in a rural part of the state! -The downtown Mercy one was awful! I am literally scared if I ever end up there! The nurses were not compassionate or empathetic at all! He had horrible pain management and was talked down to by many of the nurses. There was yelling in the hall from a nurse to a patient as well. My Dad felt uncomfortable to ask questions and request care during his stay. We are from a way bigger city than Des Moines and did not expect such awful care! They just wanted to push him out despite his high pain. No thought or care for his condition or age! WE WILL AVOID THIS BRANCH OF HOSPITALS IN THE FUTURE! This hospital should study up on the organization UCHealth! This is the top tier care we are used to! What a awful culture and patient care model.

My mom died when she was 100. The morning of her death, 9/22, she was talking - alert and…read moreoriented, it was charted. My mom's daughter-in-law was with her. They were just chatting. My mom had a pain score of 3/10, according to the medical record. Instead of giving her Tylenol for her arthritis pain, she was given Dilaudid 2 mg and Ativan 0.5 mg at 938 AM. At 10:30 AM it was charted she was sleeping but easily arousable. At 11:30 when I was present, she was unresponsive to any stimuli. Her 92 year old brother and sister-in-law from Duluth came to visit about 4:30. She never awaken and died that evening at 11:25 PM. There is a Black Box Warning against giving these two drug categories together. They can cause respiratory depression, coma and death. This occurred at Methodist Medical Center, Des Moines. These people we trusted to protect her, gave her drugs that most probably killed her. I said to my mom "see you in the morning" when I left the night before. I failed to anticipate the danger my mom was in from her caregivers. My mom had her daughter, (me - an RN) and her daughter-in-law, visiting much of the time. Still, she died from an error. Someone had to prescribe it - a physician, NP or PA. Someone had to fill it - a pharmacist, and someone had to decide that a 100 year old with wacky liver function tests that had a pain score of only 3, needed Dilaudid and Ativan. Twice I have contacted the hospital. I didn't hear anything after the first complaint. After the second complaint, two nurses called on two different days. I have received no contact information, no follow-up, no apology, no explanation. There is an Iowa law called the Candor Law. The hospital and the Iowa Clinic could invoke this. But they haven't. My mom was pretty special to everyone who knew her. She lived independently, she did her own cooking and chores, she and I went out for lunch 2-3 times/week. She was engaged with the world. She did not deserve this. I was with her while she was dying. She was choking on her secretions. I don't know why these drugs were ordered; I don't know why they were given. Whatever reason, she was alert and oriented at 938 AM and unresponsive 2 hours later and dead that evening.

Was visiting a friend who has been the hospital almost a month. The hospital was clean. The star…read morerating was compliments of my friend who has been staying there. Who better to rate the hospital but the person who has been a resident for almost a month. They bring cookies around by volunteers twice a week. I believe it is Tuesday and Friday. I heard they are delicious and the volunteers enjoy what they are doing. The nursing staff are skilled...Housekeeping does a nice job keeping up and the sheets will be changed each day if you please...if you need a hospital this is a solid place.

Have been going to the Iowa Clinic here at the Ankeny location as well as the West Des Moines…read moreLocation for 3 years (we located here from Florida.) I saw Jennifer Perman and her staff of the Ear, Nose, and Throat Dept. today and came away giving them a 5 star rating for: - friendliness - ease of making appointments - future scheduling - and most of all, listening to my concerns. GREAT job to all!

I called and tried to talk to a nurse about a procedure that I'm getting in 3 days and after over…read more30 minutes waiting,NO nurse pick up the phone to talk and asked what I needed.that makes me think ,right doctor, but wrong clinic .or maybe Dr Rice's nurses are too busy,that not even after 30 minutes they still can not answer the phone and talk to a patient

My entire experience with the unity point general surgery clinic on Pennsylvania Ave was best in…read moreclass but I want to take the time to recognize BrendavE. Who works at the front desk as she was an answer to my prayers and absolutely the BEST I've ever had the pleasure of dealing with at any medical facility my entire life. I know Brenda would say she was just doing her job but she did her job with class, kindness, and grace because she chose to treat me like that and I'm both thankful and grateful to her and unity point general surgery for taking great care of me. May god bless you all! Sincerely, Andrea Daughdrill

I gave a 2 because they did answer the phone. I was trying to find a Dr. as a new person. They…read morelist a number of doctors are taking new patients. However that is false. To get a Dr. as a new person is a minimum of 6 months but on most told a year. I said want if you are sick and have more than one health problem. They said go to an Urgent care. Made no sense Urgent care takes urgent care not diabetes or thyroid. I view the place as unhelpful and uncaring. They wanted me to go somewhere else. Medical care is really sad because you can't get help there