Yeah for the last three years ive been calling your billing department begging for you guys to…read moreremove an insurance account that wasn't even mine. it got to a point where i genuinely thought someone had stolen my information to use my benefits. they didn't do a single thing until i called the illinois fraud department then they were begging for forgiveness, nah yall sit and simmer in your mistake. maybe learn from it to so you dont fuck over another person.

Tired of dealing with Unity Point. Medical staff treat you like cattle, ER does same thing as Dr…read moreoffice but charge way more and corporate couldn't care less about what happens as long as they get paid. Our medical needs were never even resolved! If you get overcharged, they "look into it" enough to decline any option except pay in full. They absolutely will not take anything into consideration. It's exhausting. I will NEVER use any of their "services" again. Our entire family has switched out of Unity Point and will never go back.​

This has been one of the most unprofessional hospital experiences I have ever encountered. The…read morelevel of care and conduct displayed by certain staff members, particularly a nurse named Lydia, was completely unacceptable. Nurse Lydia acted far outside her role and authority, inserting herself into matters that were not hers to manage and attempting to interfere with decisions involving my patient by going directly to my supervisor. This behavior was inappropriate, unethical, and demonstrated a serious lack of professional judgment. she should be fired and never be able to work in this building again.

This is a horrible place. 2nd floor surgery was an absolute joke. A dirty one. The lack of care and…read moreuncleanliness was ridiculous. Rn n aides alike did not respond to my needs. Crystallized urine in urinal , bm on the side of toilet , call lights never answered and if you need anything be prepared to wait and wait and wait! Horrible,dirty environment. I would be ashamed

Billiing is exceptional dumb. You can't login to their online payment system based on the statement…read morethey send. By the time you realize it and you call their office but its like its 1995 and their billing office has closed at 4pm. I have 2 bills. I work later than they do apparently.

My wife was taken there and spent 2 nights laying in the hallway because they said there wasn't any…read morehospital beds available, nurses were great, took 1 day just to see a doctor

I gave birth to my first son here and I'm so glad we were recommended here instead of Des Moines,…read morethis place was amazing! The maternity floor was like a hotel, and we were in the same room the entire time, no need for moving around. Our nurses were so patient and clear with what they were doing and explained why if I asked, the anesthesiologist hooked me up to the epidural so expertly I barely felt it going in, felt like two bee stings if that. Even though it wore off before pushing, everything went smoothly and went very well, I couldn't have asked for better people! We had the option to leave the day of, but we were so comfortable we stayed an extra day, and thank goodness we did because they gave us so much useful information we didn't even think to ask. It's been a few weeks since then and him and I are doing fantastic, and I owe our good health to those nurses

Following a trip to a close Urgent Care I was referred to the Emergency Department for a CT scan…read more The triage nurse asked the provider for the order and she was told "I would like to do my own assessment of the condition." I was there for 7 and a half hours and ordered a CT with no additional treatment. He referred me to the Iowa Clinic ENT and never sent the referral so I had to calll for follow up. It was an additional 4 days before getting seen. Worst experience ever!!

They are going way down hill. If u go their you will die before being seen. Front end people need…read morelessons in manners and kindness

My 16 year old friend broke his arm and was crying and yelling. They took him back and then said…read morethey needed the room back so put him in the waiting room while his arm dangled. Then took over an hour to get X-rays and look at them. They also didn't give any pain relief until an hour after the X-ray came back showing he broke his femur. Staff was rude when I left to call his brother and told me there were too many people and I couldn't go back in and be with him. Go to blank. They give you meds and actual comfort in emergency situations. Would never recommend

I have nothing but great things to say about the team who handled my prostatectomy last…read moreTuesday--Emily, Hannah, Gretchen, Jill, Dr Kenny, the robot, and probably many others I might not have met while anaesthetized. Recovery is going well and I thank you all for your caring and professionalism.

These people are engaged in unprofessional, unethical and illegal activities. My PCP will not…read morerespond to my concerns or several tests I paid for out of pocket that show I have risk/symptoms for serious illness. The more I complain the worse it gets. They must be held accountable!

Dr. Birch and his care team was amazing. My Mom finally got the care she needed. She was admitted…read morefrom the ER by a compassionate caring ER doctor. Finally someone listened and she was finally admitted. Once upstairs Dr. Birch gave me timely daily updates. And was so kind to check in on me personally. Thank you to the entire team for getting my Mom cared for and placed in a rehab center after her hospital stay!

I had major hernia surgery the first week West Lakes was open and I just had a hip replacement day…read morebefore yesterday. Both times I felt like I got royal treatment from EVERYONE there. I must be doing something wrong (according to these reviewers) because I have zero complaints. I will never go anywhere else given a choice. I also went to the emergency there with a severe nosebleed several years ago at 3 AM and got great treatment that day, too. I had to wait a long time because my ENT Dr. Was performing an emergency surgery 100 miles away. I don't think it's coincidental that I've had such good treatment.

Was visiting a friend who has been the hospital almost a month. The hospital was clean. The star…read morerating was compliments of my friend who has been staying there. Who better to rate the hospital but the person who has been a resident for almost a month. They bring cookies around by volunteers twice a week. I believe it is Tuesday and Friday. I heard they are delicious and the volunteers enjoy what they are doing. The nursing staff are skilled...Housekeeping does a nice job keeping up and the sheets will be changed each day if you please...if you need a hospital this is a solid place.

My mother was transported by ambulance to Methodist Hospital early this morning with extremely high…read moreblood pressure, dizziness, and chest pain. She has a significant cardiac history, including a double bypass and heart valve replacement. Despite repeatedly informing staff of her symptoms and medical history, she remained in the waiting room for more than 8 hours, until she eventually left without receiving care. During the 8 hours that she sat in the waiting room her concerns were dismissed rather than taken seriously. Most troubling, a nurse stated to her that patients often "abuse ambulance services" and indicated that my mother was not a priority. While we understand that emergency departments must triage patients based on severity, it is difficult to understand how a patient presenting with chest pain and a complex cardiac history could wait so long without care. This post is not intended to criticize individual caregivers. It is intended to raise concerns about the patient experience in the ER and to seek a better care experience for patients. My hope is that Methodist Hospital will review this incident and ensure that patients with serious cardiac histories and concerning symptoms receive timely assessment and care. Plain and simple, what happened today at Methodist Hospital was bad care, and a patient considered as a number versus a person in need of help. We can do better.

I called and tried to talk to a nurse about a procedure that I'm getting in 3 days and after over…read more30 minutes waiting,NO nurse pick up the phone to talk and asked what I needed.that makes me think ,right doctor, but wrong clinic .or maybe Dr Rice's nurses are too busy,that not even after 30 minutes they still can not answer the phone and talk to a patient

After completing an in home sleep test ordered by my primary Doctor, I was referred to Iowa Clinic…read morepulmonary in Ankeny. Iowa Clinic ordered a second more extensive in home sleep study. Both tests revealed I had sleep apnea. Iowa Clinic ordered me to do an in lab sleep study. Would not fill CPAP rx without it. My primary did not support need for in-lab. After pre-authorization I was told my out of pocket would be $156. I attempted the study but could not sleep. Subsequently insurance denied claim, reason was the study was not necessary. Stating an automatic machine could have been used. Iowa Clinic then filled the rx for the CPAP. I received a bill from Iowa Clinic for the failed sleep study for $2100.00. I tried to get an answer from IC as to why the sleep study was necessary and why a failed study would cost $2100.00. The only answer I received was they did everything they could with the insurance co. and I owed the money. I appealed the denial and it upheld it was unnecessary. I requested a third party review through the state and again, ruled unnecessary. I will never step foot in an Iowa Clinic again. I have changed to a different provider to monitor my sleep apnea.

My entire experience with the unity point general surgery clinic on Pennsylvania Ave was best in…read moreclass but I want to take the time to recognize BrendavE. Who works at the front desk as she was an answer to my prayers and absolutely the BEST I've ever had the pleasure of dealing with at any medical facility my entire life. I know Brenda would say she was just doing her job but she did her job with class, kindness, and grace because she chose to treat me like that and I'm both thankful and grateful to her and unity point general surgery for taking great care of me. May god bless you all! Sincerely, Andrea Daughdrill

I gave a 2 because they did answer the phone. I was trying to find a Dr. as a new person. They…read morelist a number of doctors are taking new patients. However that is false. To get a Dr. as a new person is a minimum of 6 months but on most told a year. I said want if you are sick and have more than one health problem. They said go to an Urgent care. Made no sense Urgent care takes urgent care not diabetes or thyroid. I view the place as unhelpful and uncaring. They wanted me to go somewhere else. Medical care is really sad because you can't get help there