Alan Lee has one of the most knowledgeable and patient agents I've encountered. I've had many…read moreinsurance policies before with other carriers, and I actually never understood what I was actually paying for. Such as your Bodily Injury coverage on an Auto policy. I've always understood that insurance is by law required. But never understood what I'm actually buying/paying for. Until I called Alan Lees office. The agent John was patient enough to answer all my questions I have on my coverages. In addition, he was more than willing to show me and tell me what discounts I was able to get to save. Unlike other carriers where they just tell you "hey ___ this is your quote $______ per 6 month/ 12 months" In conclusion, I would highly recommend Alan Lee Insurance Services to anyone who's interested in getting insurance.

Look for Christopher Lee!!!! He's really the best insurance…read moreagent I've ever met. I've had a rough life in the past couple years, and the insurance premium kept going up for all the traffic tickets and accident I had. Christopher has been the agent who handles my insurance policy, and I have to say he's really patient. Had to admit that I was really rude to him. Especially I cursed a lot because the insurance premium went through the roof, and I really had a hard time to afford it. In the past three years, every time I called to argue about the premium, he always tried to offer me different plans with different coverage levels. He even explained in detail what's the difference between each plans, like how much I might need to pay out of the pocket with low coverage, how much I am wasting on insurance premium with low deductible, or what situation I might get into with higher deductible. Seriously, I've never met an insurance agent that would do that for customers. Most of them just want your money. I still remember the accident I had back in 2014 after I removed the full coverage. The insurance company told me that they not gonna pay to fix my car, and I was extremely pissed. Every time this agent office called me, I just hung up. Christopher called me almost every other day and tried to help with it although the accident was my one fault, and there was not much he could do. I really appreciate all the helps he's offered when I was struggle with life.

Ted was most helpful and getting insurance took less time than I thought. Great service.read more

This review is specifically for the Freeway Insurance location in Azusa, CA 91791…read more"I am posting this here to ensure it reaches regional management, as my attempts to resolve this at the local branch have been ignored. I initially had a good experience at this location, but the service quality has declined significantly, and the office now operates with the same lack of accountability found in any poor customer service environment. Following a vehicle accident, I requested a policy cancellation from my agent, Steve. He explicitly promised to handle it and get back to me, but instead, he completely ghosted me. His failure to act in a timely manner resulted in me being charged for weeks for an insurance policy on a vehicle I could no longer use, causing me significant financial strain. I attempted to reach management at this specific location to rectify the situation, but those efforts were fruitless. I was only able to get the issue resolved after being connected to a different agent, Luis Alfonso de Santiago, who handled the task flawlessly and immediately. While I appreciate Luis's professionalism, the lack of accountability from the rest of the team and management in Azusa is unacceptable. I am actively escalating this to higher-ups and will continue to do so until this matter--including the financial impact of Steve's negligence--is fully addressed.

My husband and I have been with this insurance for a long time. Always great costumer service and…read morevery attentive. I was adding another car to my policy and Daniela helped me out:) she was very friendly and guide me in what benifit me more. Thank you Daniela for your great costumer service.

10/10 SERVICE!!!! Typically anything having to due with my…read morecar is a nightmare.. but a HUGE thank you to Daniela!!! She helped me throughout the process of purchasing an up to date insurance policy that worked for me! It was so easy and she was VERY knowledgeable about all the policies and procedures I needed to go through to be able to hit the road with the right coverage!

My review is specifically for Jeremy. He did an outstanding job assisting me today with setting up…read moreour new auto insurance policy. He also took the time to help identify all of the discounts my family and I qualified for, which I truly appreciated. The entire process was smooth, easy, and stress-free. If this level of customer service is any indication of what I can expect, I'm excited for this new journey with the company. Thank you, Jeremy, for making this such a great experience!

I can't say enough about Leslie Ha's Farmers Insurance services. I have been with her agency for…read moremore than 12 years now. They do it all, apartment, home, earthquake, car, life & umbrella insurance policies. Leslie, Reyna, Evelyn & now Jeremy are the best! It is so nice to work with professionals too. They are willing to spend a lot of their time with you explaining everything and answer all your questions. They bend backwards to try & get you the best rate on all their policy's. They have worked with me over the years with over 9 cars with many minor policy changes every year. I highly recommend them to any discriminating customers who wants to protect their property which they work so hard throughout their lives for.

Insurance can be confusing and stressful, but the agents at this office are very knowledgeable and…read morewilling to answer any questions or concerns you may have so you can move forward with confidence.

I'm extremely happy with their customer service! Genuinely nice people and beyond helpful…read more They provided me with a fast quote and Thoroughly answered any questions I had. I left without having any doubts or concerns with them.

I was a bit disappointed due to my 2 phone calls experiences today since I'm a customer service Rep…read moreat my job where we are here to support our clients as well, when I called for advise since they are my office agent to go to, the first Rep was more like, you need to call here for these type of cases without giving me the opportunity to explain the incident and/or verify my coverage to see what were my options. 2nd Rep I must admit she was a bit more helpful in providing me with more clarification on what to do which I did thank her for that, but I Didn't feel comfortable the way she told me certain words or the way I was questioned that I felt I was being accused instead of supported after explaining what had happened and having evidence. I remember in the past I always felt comfortable calling in for any doubts, or Questions I might have since that's what customer service is all about.

this place is so disappointing now. they changed my policy with out sending me any information…read moreabout the change . my monthly charged went up almost $60 with out letting me know. apparently they send out a letter and and email that for some reason I never got. (that's weird but ok) and then when I called them to figure out why they charged me double of what I usually pay . the lady I spoke to was rude and started to get attitude and basically hung up on me . this place is not what it use to be . people like her make good business crumble. you guys need to send her back to training on how to give better customer service .

Excellent customer service. Henry Wong is a true gem, professional and caring in a very humanistic…read moremanner.

Charles Schwab has a hit and miss reputation as far as locations and services offered goes. None of…read morethe location in vegas was willing to sit down and help you form a financial plan for an existing account. This location however, went above and beyond to help and Kevin was amazing in his explanation and dumbing it down for the normal person. Appt went very smoothly and I was able to do what I wanted. This location is amazing and extremely helpful.

I have consulted agent Wayne Cho for quotes on automobile insurance. Mr. Cho patiently walked us…read morethrough the detailed coverages and addressed all our concerns. He then obtained an excellent bargain for us. Mr. Cho is very friendly, responsive, and helpful. Highly recommended!

I am so happy with their service. They were extremely helpful and I saved money on my insurance…read moremoving to them. I totally recommend them for anyone looking to change their insurance.