The owner and the one gentleman who worked there are top-notch guys. Spent a lot of time with me…read moretalk to me about different guitars why I was there. I learned a lot. I had a lot to think about when I left. I didn't end up purchasing anything then, but when I do, that'll be the place.

The best music store for guitars in North County. The store is well-stocked, and staff is…read moreknowledgeable. I always try to stop by when I am in town. On my last trip there, I was delighted to find that I could rent a guitar for a month for $60 (I took home a Yamaha Revstar Element - nice playing instrument).

We have now entered the realm of student music... along with (what seemed) the rest of the entire…read morelocal school district(s). Bertrand's Music already did a great job marketing last year to introduce the kids to various instruments, and to provide parents with information about how to secure rental instruments and lessons. The fliers and information were helpful to return to this location. We were fortunate to identify a couple of violins from close friends but they desperately needed restring and repair. We came in Saturday to meet Troy - who was the nicest young man to help us identify the services needed. He provided detailed information about timeline and quote and made the whole experience painless. Mind you~ this is their busiest season at the start of the school year. Even though the building was filled with families, students, crying babies, and various instrument noises.. Troy provided top notch service and executed all needs without a hitch. We submitted instruments on Saturday and received a detailed telephone call by Monday to retrieve the instruments. Even upon return, we had the high fortune of meeting with Troy again. One of his fellow associates (newer in her training) helped us at first. Troy came to the rescue to help clarify the transaction, identified a computer error in billing, and skillfully provided us with the close of transaction needed. He went above and beyond to then offer to tune the instruments using one of their tools behind the counter (and he doesn't even play violin! just knows the ear and use of equipment). The violins sounded lovely. I never met this young gentleman before, but if Troy is the standard of hiring at this type of establishment, he has secured my business and my recommendation to come back to this Bertrand's. He was kind, well informed, and efficient. I was able to have two instruments repaired, tuned and timely prepared for the this wretched band season (I have two very excited musicians and a new box of earplugs.) The prices were reasonable and the service quick. He couldn't have provided better service. Be sure to ask for Troy when you return if you need anything related to music service needs. He made the experience fantastic and we will return and recommend.

Bertrand's Music is a music store focused on "school band & orchestra sales, rentals, lessons, and…read morerepair," as stated on their website. Our middle school band teachers works with Bertrand's Music exclusively and I understand that they trust them. The store itself looks nice. They had some instruments for sale displayed, along with music books. They have rooms for lessons in the back. The parking lot is usually congested though and parking is not easy. Our experience is only with getting an instrument repair quote from them. I'm sure the lessons and rentals are just fine here, but we would not exactly recommend Bertrand's for repairs, especially if you weren't even referred to come here by your school band for an instrument that belongs to the school. They have to ship out the instrument somewhere off site to even give us a quote, and we had to wait ten business days just to hear back that the instrument was unsalvageable and not worth repairing. They were unable to provide us with any written detail of what exactly needed to be repaired and what the cost would be. I'm not sure why they do it like this, because it appears a bit unprofessional. If you're looking for someone to repair a specific instrument that you own, we don't think this is the perfect place to bring it. It would probably be best to find someone who specializes in repairing that instrument to do it on site. Repairs were just one aspect of their business and it's technically a relationship between the school band and Bertrand's, so it didn't bother us. The staff were very nice and accommodating, and we appreciated that. They provided us with a receipt that the school needed, and it was as simple as that. Thank you!

Shad & Scott are the best. I really appreciate all the help and guidance through everything…read more Definitely the best experience I've had purchasing a guitar 11/10!

These guys are the best, and I mean the best. They made me this unbelievable deal on a Suhr PT 15…read moreIR amp head and matching cabinet. Completely blew any any competition at Guitar Center of even Sweetwater. This is hands-down the best guitar shop in Southern California. Customer Service here is second to none.

I normally don't write reviews, but my recent experience with the Guitar Center San Marcos Lessons…read moreDepartment needs to be shared, especially for parents considering lessons for their children. My son has been taking guitar lessons here for months and absolutely loves his instructor, Tristan. Unfortunately, the issue isn't with the instructors, it's with the front-end communication and customer service. After two of my credit cards were compromised, a number of auto-renew subscriptions needed updating. At no point, phone, text, or in person--did anyone from Guitar Center notify me of a declined payment, despite the Lessons Lead repeatedly claiming they "called" and "spoke to me in person." I checked my call history. The last call I received from Guitar Center was October 16, and it was simply Tristan confirming my son was running two minutes late. That's it. No billing conversation. No declined-card conversation. No warning. Nothing. Beyond that, my son (a minor) was physically in the store for his lessons throughout November. If someone had truly spoken to me "in person," as claimed, I would (1) remember it and (2) logically update my payment method on the spot. That's basic common sense. But no one--neither Lily nor Greg, the two people supposedly escalating the issue--ever approached us. In fact, I couldn't identify them if I tried, because no one ever actually spoke to us. The most upsetting part? My son was left sitting alone, waiting, because his lessons were suddenly canceled without any communication. No one told him. No one told me. That is not acceptable treatment of a child. When I reached out for clarification, I received a generic, copy-and-paste email insisting they had reached out "multiple times." They hadn't. And when I pointed this out, with dates and call records, the response doubled down instead of acknowledging the missteps. I pride myself on honesty and integrity, especially when it comes to my children. Being told that things happened that objectively did not happen is frustrating, dismissive, and frankly unprofessional. To be absolutely clear: No calls were made. No in-person conversations occurred. No texts were sent. And my child should never have been left unattended because of an internal communication breakdown. The instructors are great,but the lesson administration needs serious improvement. Parents deserve transparent communication, accountability, and accuracy, especially when the wellbeing and experience of a child are involved. I hope management takes this feedback to heart so other families don't have the same experience. My son loved his lessons and his instructor, but the customer service side made what should have been an easy fix both stressful and disappointing.

I had an old guitar that needed some electric work. Val was an absolute rockstar. It was a bit…read morecomplicated but he kept me updated every step. And most impressive he had a contagiously good attitude everytime. He is a busy man -- he always seems to have customers to help, repairs in progress -- but again was unflappable in terms of positive vibes and professionalism. Very stoked on the process...and the guitar is all fixed good as new. Thanks Val!

I walked into this music store on a Tuesday and they truly have EVERYTHING. Anything you need to…read morebuy for creating music, they have it. If you need repairs done, they can do it. If you want lessons in singing or learning any instrument, they teach it. Seriously, come here! The store employee was a friendly woman, too. Very knowledgeable.

Glad I went here. I had a clarinet serviced for a regular tune-up and it took less than a week…read more This was so fast compared to other places that estimated 2 weeks to 2 months! A list of all the work was provided upon pick up and it was very reasonable priced.

My son has been taking 45-minute 1-on-1 weekly voice lessons at US Music Lessons for 5 months so…read morefar. His instructor, Mona, is wonderful with him. She is very positive and gives him lots of good coaching in a way that isn't overwhelming. Because of his lessons here, he had the confidence to sing in his school's talent show, which has further boosted his confidence in general. He also joined a US Music Lessons rockband that has an instructor. A convenient factor is that you can do lessons online if your kid is feeling under the weather or you are out of town. Cody is a very friendly administrator who helps with scheduling and is always pleasant. I highly recommend the team!

Our 7 year old is taking his piano classes almost a year now. He is happy here and having fun…read more This facility is at a convenient location, especially if you are from Rancho Bernardo area. The office staff including Edison are very professional and helpful. They instructors are very knowledgeable and kid friendly. We had worked with Ms Sarah and currently with Ms Heather. Ms Heather is very gentle and nice towards my 7 year old. My son loves Ms Heather and very keen to attend her class. They recently, few months back, opened another building in the same location. This is one stop music class, DRUMS, GUITAR/BASS, PIANO, UKULELE, VIOLIN, and VOICE. They also offer ONLINE LESSONS. I would recommend this place whole heartedly. My heather is awesome.

This is the best music store i've ever visited! Super knowledgeable employees who always take their…read moretime to help you find exactly what you need! The Best!

Khrys helped me restore a 1994 Les Paul Studio, and now it plays and feels better than ever. This…read moreis the third guitar I've brought to him for similar work, he puts so much heart and passion into every project and the results are always incredible. I honestly couldn't recommend him more. The store has a super fun selection of guitars for all levels, from solid everyday players to rare and unique new and used pieces. Down-to-earth vibe Khrys actually listens--not just trying to make a sale like at a lot of other places. He really cares both about the instrument and the player, and helps guide you in the right direction. Super stoked and already looking forward to the next project ! thanks guys

Today is 01/02/25, Thursday, the day after New Year's Day. It's 11:15am that I'm writing this…read morereview. I've been waiting for 15 mins for the store to open even though the hours say they open at 11:00 am. Their voicemail is full but the recording also says 11:00 am opening. Their website says open at 11:00 am. I'm not quite sure if everything says the store should be open but they aren't open. I purposefully came here to get my guitar strung with fresh strings. I wanted to support local stores specifically. The worker came in around 11:18 am. We all have hard days. I only dinged one star because truthfully it was only one worker for the whole store he was very very apologetic... He cleaned, oiled, and strung my guitar. He took his time and carefully did everything while also having to man the whole store by himself! He apologized profusely when he had to step away to help customers. I could be upset set, but it's the beginning of the year and we're all human. $12 for full restring (all 6 strings) you pay for the cost of the strings you want put on. I chose Elixir for my acoustic electric and those run around $20-ish bucks

It took some convincing (most of last school year), but my 5th grader "decided" to play an…read moreinstrument this year--the violin! Yay! Our school provided a list of required items, based on the instrument selected. They also listed local places where parents can go to rent or buy an instrument. Disappointingly, both of the recommended places are owned by the same big company that has been absorbing local shops the last few years. So I busted out Yelp on my phone and Music Central came up as an option. I gave this shop a call and Charlie was kind enough to answer all of my questions over the phone. He left a great first impression from the different shops I reached out to that morning. I decided to take the afternoon off from work and pick up my daughter early during her minimum day so we could see Charlie while he was working--glad I did! Charlie answered more of my questions and measured my daughter for her first violin (insert proud parent tears of joy here). We discussed rental terms and Charlie answered another round of questions to help make me very comfortable signing a contract. I like how standard repairs (like string replacement) and maintenance (like tuning) are included with my rental. And I LOVE how I can "trade in" my rental for the next size up instrument (in similar condition) without breaking my contract! During our first visit we picked up a few of the required accessories listed for the violin and Charlie gave his recommendations on what is really needed to help save me some money up front. As a dad on a budget, this was much appreciated. This shop has a large collection of acoustic and electric guitars in the back. There are also lots and lots of music sheets in stock too. Much to my surprise, Music Central also has a large collection of ukuleles from different manufacturers. My eldest daughter has been interested in ukuleles for years (we have owned a few inexpensive ones to foster her exploration of this instrument) so this may be the focus a future visit. I mentioned this to Charlie and he shared that he teaches ukulele for the shop. How cool is that?! Thanks for an awesome first visit Charlie! Looking forward to a long relationship with Music Central to help my daughters make beautiful music.

Peter Pupping of Guitar Sounds is such an incredible, incredible musician - wow!!! He made our…read morewedding ceremony so amazingly special! He was so easy to work with and so pleasant, thoughtful, and professional. So grateful to him for his talent and positivity!

I believe I spoke to the owner today. I was looking for drop-in lessons to help my kid keep up with…read morepractice while on vacation. She closed for holiday but still called me back and spoke so kindly. We're only visiting till Monday for Memorial Days otherwise we would have loved to learn with her. Great impression.

My daughter has been seeing Mrs. Dyana for a little over a year now. She has helped her grow and…read morecome out of her shell. Mrs. Dyana has given the art and love of music to my daughter. We are so happy we reached out to Vista Music when we did and are so proud of the milestones that have been achieved. Thank you @Mrs. Dyana