I had eye surgery at Good Sam in San Jose yesterday. Days prior to surgery, I was told by my…read moresurgeon that I was going to be awake for it? (On my eyes?! Are you kidding me?! Eeek!) Dr. Park called me the night before to talk about my surgery and I expressed to him that I was a bit freaked out by the idea of being awake during the procedure. While in my bed waiting to go into the OR, Dr. Park swung by to connect with me. When I got to the OR, he asked me what sort of music I'd like to hear during my surgery. Of course, this was very sweet, but I'd hoped to be blissfully asleep most of the time, if not all. Let's just say that he listened to my concerns and I slept soundly through the entire procedure and woke up blissfully happy in the recovery room! No nausea or any other issues after the surgery. I still don't know what music they were playing in the OR, which proves how well he did his job. ;-) Great experience from beginning to end. Hopefully I'll get the same anesthesiologist for my next eye!

This is my third time having a kid undergo surgery with Dr. Park as the anesthesiologist for the…read moreprocedure, done through Silicon Valley Surgical Center. Each time, he has drawn a design on the mask used in the procedure as a souvenir for us to take home. I find him to be very caring, responsive, professional, and he has been phenomenal as a pediatric anesthesiologist. I hope to have him again if my kids require further surgeries. The kids handled the anesthesia very well and Dr. park worked on them back to back. There were minimal effects of the anesthesia and by 3pm, they were golden and back to their normal. The procedure for the first was done by 8:30am and the second was before 9am.

Dr. Sara Herman changed my life. I have been struggling with severe anxiety for decades and am now…read morein middle age. I had given up hope and resigned myself to living in a constant state of tension and distress which negatively affected my family as well. I was hesitant to try this type of treatment but decided to take a chance given Dr. Herman's excellent reputation. I was impressed by the entire patient experience. Everything from the immaculate office, to the warm and comforting treatment rooms, to the integration workbook are very well thought-out. The IV ketamine treatments are done on comfortable loungers with effective eyeshades and curated music. I hardly ever saw anyone else in the office during my visits, and when I did, it all still felt very private and discreet. After receiving the Stellate Ganglion Block and 6 IV ketamine treatments, I am finally feeling a relief and calm that I didn't think I would ever experience again. The thing that sets Dr. Herman apart is that she truly wants you to get to a healthy state that lasts. I decided to do the Stellate Ganglion Block first, since it is the "hard reset" to calm an overactive nervous system. Dr. Herman performed the procedure flawlessly and explained things every step of the way. I felt deep relief and relaxation after the procedure which lasted for many months. It was incredible. At no point did Dr. Herman push for any further treatments, she let me decide based on how I felt. In fact, she said that I should first work up other health issues, to make sure that I was starting from an optimal state of physical health before additional treatments. It turns out that she was right, and I discovered some breathing issues that were likely impacting my sleep and, in turn, impacting my mental state. My anxiety was much improved but still present, so I decided to try the ketamine. I opted for the recommended 6 week protocol since I wanted to maximize the benefit and not just get partial improvement. I'm glad I did, because after this 6th treatment, I have had a breakthrough. I responded to a recurring stressful situation at home from a place of calm and equanimity instead of the usual reactivity. It was a major shift in my approach to a difficult life stressor and has noticeably improved the dynamic in my household. I am now on a good path to a better life, something I never would have thought possible. Dr. Herman is the ideal practitioner for this work because she combines excellent technical skills with a deep understanding of psychological healing. Her assistant Shade is also a warm and welcoming presence and provides additional much needed support. I feel very grateful to live in a place and time where a professional like Dr. Herman can provide this life-changing service for those in distress. She has the skills and the best intentions to relieve suffering and improve lives. I feel like I have been rescued from drowning. If you are suffering in silence, Dr. Herman can help you. Her work is benefitting not just me, but my family and friends, and others I come across. I am deeply grateful.

I've been going to Soft Reboot Wellness for over a year now and I can firmly say that my life has…read morechanged completely. I have tried many treatments for my general anxiety and gone to many different in person therapists. I finally decided to give Soft Reboot Wellness a try and I am so grateful that I did. Dr Sara Herman made me feel immediately comfortable at her practice and answered any questions that I had. I have been going to her office in Menlo Park for ketamine therapy and recently had a Stellate Ganglion Block (SGB) for my anxiety. I had been looking all over the bay area for an integrative medicine practice like this one. Every session for my ketamine therapy was unique and included a post treatment call with her incredible assistant, Shade. From the moment you walk into the center, you feel at ease. I knew exactly what would happen and when which helped me feel comfortable. The first ketamine therapy relieved my ongoing anxiety symptoms for 3 months after my treatment before I returned for another. The deeply personal work done in treatment was supported by Dr Herman's warmth and understanding. I felt so seen and validated by what came up for me during treatment. After about a year, I told Dr Sara Herman that I was still having some panic attacks and anxiety around day to day tasks. That is when she suggested a Stellate Ganglion Block (SGB). She explained what the procedure entailed and Shade gave me a call a week prior to go over what was expected before/after. Once I left Soft Reboot Wellness with my SGB, I felt a huge sense of relief wash over me. I hadn't realized how much my anxiety impacted my every day and every thought. Over the next week, I encountered so many situations that would've triggered a panic attack, but I was able to navigate past them smoothly. I even started to have deeper sleep and felt it easier to work through my daily emotions. I am forever indebted to Soft Reboot Wellness for truly changing the way I move through the world. I am so grateful to have found something that works so well for my mind, body, and soul.

I don't write alot of reviews, but wow what an amazing experience at the ER…read more 1. My daughter was running late to her El Camino Health Pediatrician Appt. Called and informed them 20 min late. 2. Front desk at El Camino Health Pediatrician at 555 Knowles turned us away. Explained my daughter had cough and wanted to check for asthma symptoms. Front desk lacked empathy and turned us away. We were late due to traffic but wow no options given. 3. Took my daughter to Good Sam ER. Physician Dr. Dapar MD (5 Stars). Nurse Practitioner K. Greene PA (5 Stars). The X-Ray tech from Santa Cruz (5 Stars). All had conversations with my daughter because as she told me "it was a scary experience for her." They made her feel comfortable. The mobile X-ray was efficient, the radiologist's diagnosis was swift. My daughter was also born at this hospital. What an epic experience. Major kudos to the team at Good Sam. Live long and prosper folks!

It feels odd to write, but our family had a positive experience going to the ER. Our son had a…read moresport injury and we were able to be treated literally just a few minutes after arriving. I was absolutely floored at the efficiency (I've been to ERs where the wait is hours). To be fair, we arrived on a Sunday afternoon so maybe things were a bit slower? All of the staff were very friendly, kind, and attentive. They went out of their way to ensure we were cared for and received proper care. So why the one star off? Our son's splint was put on a little too tight which involved some discomfort and required us to go back a second time to have it readjusted. That situation wasn't ideal but thepediatric staff member met us at the entrance to immediately escort us in for re-treatment. I totally understand these things happen. If we ever need emergency services in the future, this is the place we'd go.

My experience with the team at this facility was exceptional. The patient coordinator that called…read moreme to review my info and offered insight on what to expect was knowledgeable and oh so calming. The anesthesiologist called me the night before and answered all my question. When I arrived, I was struck by the cleanliness of this facility! It must be fairly new and they are certainly maintaining it. Interestingly, they are still using lots of paper files versus going electronic. But all the nursing teams were kind and compassionate of my nervousness. My doctor came to visit with me and confirm all the information that had been confirmed many times before - super safe!! The anesthesiologist administered the propofol, and then I woke up, and it was all over, yay! Chatted with my doctor about the results and I was discharged promptly afterwards. For having to do this procedure, this team made it the best it could be!

My husband had surgery here late last year, here are the issues I witnessed and how upset they made…read moreme. They placed an iv and the end of the tubing fell on the ground, they didn't even pick it up, I ended up doing this! I told the nurse(male) it had been sitting on the ground, he poo-pooed me and wasn't even going to rub the tip off with rubbing alcohol until I insisted. This alone gave me a very bad feeling. Additionally he was expected to be there at 6:30 am, but they didn't start the procedure till after 4pm! For an anxious patient they just added to the anxiety he already had. I also didn't see anyone use hand sanitizer or change their gloves when they needed to. I wouldn't go back there unless I was desperate and it was an emergency.

Receptionist told me on phone to come down to the office and drop off ID and proof of insurance. I…read morewas a potential new patient. I came down there gave her papers and she told me to go and they will give me a call after manager approves or not me as new patient. An hour later I get call that they will not be taking me on? All that work just tell me they are not taking new patients? Not taking business from good insurance yet the office is filled with uninsured or government Medicare ppl.

This business has a big problem, the doctor seems like don't care for patients. He don't let's…read morepeople talking their sickness and he usually said to all are he were very busy??? I'm the one got a weird medicine from him , gave me a vitamin?? But my sickness doesn't need it's, and also denied my medicine I need. I thinking he should be off work, he failed with all things I asked.

Do not schedule an appointment with Dr. Sarah Flores here! I usually love Sutter maternity, but…read morethis experience was terrible. I was 14 minutes late to my appointment due to an accident on Highway 1 and she refused to take me... I asked if there are anyone else that could possibly take me; that it was an appointment that should take less than 10 minutes and they said no.. I have waited several times for my appointment, but the one time I am a little late. This doctor rejected me... This has never happened before so I feel bad giving it a one star, but I am floored because I was in traffic for almost 2 hours and they couldn't make this one exception... Highly disappointing!

Im not sure why this place has bad customers services my wife comes in with an appointment and we…read morestill have to wait 30 to 45 minutes and today we showed up 15 minutes late due to an accident on the road and they could not see my wife dont think this is right for them to cancel our appointment but they can make us wait for 45minutez when we should up on time.

The team at Los Gatos Surgical Center is amazing! They are welcoming, knowledgeable and efficient…read more They made sure I felt informed, safe, and comfortable from start to finish. They all worked really well together and show genuine care for their patients. Colonoscopies are a necessary evil, but they made it a quick and easy process.

I had surgery at this hospital earlier this year. I want to be clear that my review is not about…read morethe doctors, nurses, or the clinical care I received. The medical staff provided very good care, and the facility appeared clean, professional, and well maintained. My concern is limited to the billing and post-procedure communication process. After the procedure, I reviewed the Explanation of Benefits from my health insurer, and the amount billed to me appeared to be significantly higher than what I understood to be the insurer's indicated patient responsibility. Because billing matters can be complicated, I tried to contact the hospital to ask for clarification and to request a written review of the account. In my experience, however, the process was very difficult to navigate. The available communication appeared to rely mainly on phone calls during business hours, which was challenging for me because of my schedule. I left voicemail messages explaining the issue, and I also sent fax communications asking the hospital to review the account and respond. As of this review, I have not received a clear written response resolving the discrepancy. I later contacted my insurer to seek clarification as well. From my understanding, the balance may still be treated as unpaid or not fully resolved, although the matter remains under review. I am continuing to work with both the insurer and the hospital to understand the final amount, if any, that I actually owe. What has been frustrating is not the medical care, but the lack of a clear and accessible written communication process for a billing issue involving an insurance EOB. If the hospital disagrees with the insurer's EOB or believes additional patient responsibility applies, I would expect a clear written explanation so the patient can understand the basis for the charge and address it appropriately. Again, I appreciated the clinical care I received. However, the billing follow-up experience was stressful, time-consuming, and difficult to resolve. Prospective patients may want to confirm in advance how this hospital handles insurance billing, EOB discrepancies, written billing disputes, and communication options other than phone calls. I would also encourage prospective patients to read a range of reviews, including lower-rated reviews, before deciding where to receive care.

I visited Dr. Justin Lo for a few minutes consultation on2/9/2022 and my insurance was processed my…read moreportion of the payment was paid on 7/6/2022 and the account was paid off. All of a sudden in December of 2024 I received an invoice that the service on 2:2022 was not paid !! I immediately contacted them provided a copy of cancelled Check showing payment was paid in 2022. spoke to his incompetent and unprofessional staff, and yet still receiving invoices about this paid service. This is beyond unprofessional.

I can't say enough good things about Dr. Justin Lo and his incredible staff. After struggling with…read moreneck pain going down To my shoulder and Arm. after few visits with him he decided to do a out patient procedure. Icouldn't have asked for a better experience. From the moment I walked in, it was clear that the entire team worked seamlessly together. They were organized, professional, and made me feel completely comfortable every step of the way. Dr. Lo assured me that I would start noticing a difference in about five days, but to my surprise, I felt relief the very same night! I slept through the night without any discomfort for the first time in ages. To top it all off, I received a follow-up call this morning to check on how I was doing--such a thoughtful touch that really shows they care about their patients. Dr. Lo and his staff went above and beyond, and I am beyond grateful. If you're looking for a compassionate, knowledgeable doctor with a fantastic team, I highly recommend Dr. Justin Lo!

This doctor is wonderful. Have had pain in my back and legs for a long time and he has helped me…read moreso much. He does not do anything that is unnecessary and explores other options before any treatment. Highly recommend Dr. Al Cheung.

From the owner: Pain Managementread more

BEST PAIN MANAGEMENT DOCTOR EVER! I thought he retired but I…read more might be wrong. If he is back I am going back to him in 2 seconds split!! If you meet him once I promise you will be greatful to me!! And him of course. None better than Dr. Hopkins!

Dr.Hopkins has been God Sent to me.He is not only one of the smartest people I've ever met( he…read moreknows a little bit about everything but a lot about medicine) and he's very empathetic while cutting through the bullshit that has been projected on him by the DEA and other non-medical licensed individuals. He is retiring soon and I think it's important that I write a review about how he has helped me with the quality of my life. I am a chronic pain patient and have been his patient for almost 23 years .I have had four surgeries just in the last five years not to mention the shoulder surgery for a grade 5 slap tear I have to face in the next year and neck surgery after that and if I don't have him to do blocks on my back and shoulder in between i do not know how I will handle the pain even with pain medication .I am devastated he's leaving his practice and retiring because there's very few people who care about those of us that have chronic pain and need pain management doctors.what I love about Dr Hopkins is he fights for his patients.He takes a stand and his courage gives me courage to stand up and fight for my rights and for others. Finding another interventional pain management doctor to replace him is going to be hard but I know he will help me because that's just the kind of person he is ,he actually cares as he's a wonderful Doctor Who cares about his patients But he's a decent human being which we seem to be lacking these days . I've always listened and done exactly what he asks me to do like walking or working out even if I don't feel like it I do it anyway. I keep my weight down, I watch what I eat I know pain management does not just involve taking medicine it involves staying in shape mentally, physically, and spiritually.Thank you Dr Hopkins. Thank you for fighting for all of us who would've otherwise fallen through the cracks and maybe not even still be here if it wasn't for you. I use my platform working for a non profit local TV show to help others and keep the Focus on the less fortunate and speak up for those that don't have the strength and courage to fight for themselves. Thank you Dr Hopkins ,I pray to God I find someone who will take me under their wing like you have taken me. Sheila Thomas