I would give a zero if allowed. My husband and I bought a camper with a legally binding contract…read morefrom Rodney Aldridge. His manager Tyler approved the sale. We paid 1/2 for the camper to be moved from Michigan to Alabama. There was a potential hurricane and we waited 4 days and notified Blue Compass. Was told "We don't know why it is not here and we don't have the delivery persons name or number" Really? Called the next day and was told "It's in a little town outside Nashville" Called the next day and was told by Rodney that "I expect it here this afternoon" Explained to him that we were taking off from work to have the hitch placed on vehicle. He said he would call me back by 5pm. He did not call back and I called the following morning. I was informed that Rodney called out sick and Tyler was off. I asked to speak with someone in charge. The general manager Keith Taylor was in store. He stated he is the general manager of the Mobile and Montgomery store. He called back and stated, "Corporate pulled the sale because it should have never gotten that far. We will lose $3000. " So, we waited 8 days for them to not honor our legally binding contract. I asked that someone from corporate call me and I have not heard from anyone. We did get our deposit back and that is about all. DO NOT buy from this RV store.

This place has got to have the worst customer service I have ever seen they sell you a part and…read morethen refused to take it back even with a receipt the only sign that says they will not take it back as for electrical I have never been treated so poorly in my life

We are 12 hours from home and they had no interest in helping us make sure that our camper brakes…read morewere road worthy. Our camper is under warranty. Very disappointing.

Very slow for some pretty minor repairs plus I strongly suspect that they seriously over estimate…read moretheir labor times in order to pad the bill thus are overcharging. I was going to give these crooks 2 stars until I noticed not only did the technician failed to clean up his own mess but the nasty so-and-so also used my toilet and didn't even bother to flush it. TOTALLY UNSATISFACTORY! Further, if you will look there is a very suspicious high rating which Yelp wouldn't publish and based on my personal experiences with these folks, believe it is because the rating was done by an employee or someone otherwise associated with the business. You have been warned, but they will never get another dime from me.

While driving cross-country on I-10, I encountered a problem with the water heater in my RV. I made…read morea quick stop at RV Collision Repair, and Duane was quick to fix all my issues--in less than five minutes. Very professional, friendly, and knowledgable; highly recommended!

Bait & Switch: looked at Grand Design 5th Wheel with Mike, said price was about $30k, looked at a…read morefew others, received email from Dana with additional photos and said price is now $24900. We said we will be there in 2 hours. Looked it over, discussed various issues with Mike and said let m a deal. Mike said the price is $32900, we told about the email. He sent Dana in who said the price was $34900. I said that isn't how to do business, I don't appreciate wasting an afternoon on stupid games. No apologies offered, they simply walked away.

From the owner: Johnny's Premier Boat & RV was formerly Johnny's RV. We renamed the company to reflect the products…read morethat we sell. We are a locally owned business based in Theodore, AL for the last 20 years. We sell used RVs and new boats. We carry Sea Fox, Sweetwater, Sanpan, Aquapatio, and Sanpan Twin Engine Pontoons. We have the largest RV parts store in our area. At Johnny's Premier Boat & RV, our friendly and knowledgeable sales, financing, service, and parts departments are ready to offer outstanding service at every point, from assisting while you're making your choice to ongoing maintenance and customization. We value the opportunity to create a long-term relationship with our customers, and we do that by making sure to exceed your expectations.

This is the first RV my wife and I have ever purchased. It was used and had the usual "As Is No…read moreWarranty" paper work. That did not seem to matter at the Grand Bay facility. Each and every problem I have had the leadership has assisted us with our concerns and problems. From the moment we walked in everyone from the salesman, the sale manager, the receptionist, the finance office and the maintenance personnel were courteous, professional and accommodating. A special shout out to Josh in the service department and John the sales manager. There were no hidden fees or small print in the paper work, Miss Tammy explained each page to us and every thing was up front. That is far better than any car salesman or realtor has ever been. When we get ready to purchase a new RV we will again go to Great American RV (GARV) in Grand Bay, Alabama. Every RV park we go to, my wife and I brag on the quality of service we received from the personnel at GARV in Grand Bay, Alabama.

Bad service with sale. Did not install critical weight Dietrich correctly. I had to rectify this…read moremyself

Words cannot express how grateful I am for Carpenters Camper's! I am a first time RV owner and I…read morewas fearful of walking onto a Dealership lot and feeing pressured or having a pushy salesperson... Tori was extremely helpful and patient with all of my newbie questions. She took the time to educate me and provided guidance based on her personal experience. I felt comfortable and confident in making my purchase decision at Carpenter's because they really do treat you like family. After Tori helped me decide which RV best met all my needs, then David took over to explain financing and payment options. He was fair during negotiations and explained everything clearly. An independent local transport Professional- Chris C. (850) 206-6204 delivered my new RV, helped me with leveling/ setup, and even recommended equipment for hookup, hoses, wheel chocks, etc.. Chris went out of his way to make sure I was 100% ready to go before he left. If you are in the market for a new RV/ Camper, I highly recommend Carpenter's and contacting Chris C. after your purchase. 12/10 would recommend and send my family and friends to do business here! A huge thank you for all of your help, support, and guidance!!!

AVOID. SCAMMERS. DAMAGED MY VEHICLE…read more Tech caused damage to my vehicle that forced me to sell it. Never had issues prior to having added work done at Carperter's Campers. Work was extremely overpriced and unprofessional with tape that was drooping on my heat shielding on my exhaust pipe at pick up and hanging wires I had to secure myself. Within a couple of days of picking it up, I had various electrical lights flashing I had never seen before. I called Carpenter's who offered to install MORE issues for more money. I brought it to the dealership who offered extremely pricey diagnostics and repairs worth more than what the vehicle was worth that would have just "undone Carpenter's damage". Contacted Carpenter's Campers management on this issue, they stone walled me and would not compromise for their damages without proof from dealership. All this with less than a week before my move across the country. I tried to contact a lawyer on short notice but ended up selling my previously perfectly drivable vehicle, with overpriced, DAMAGING work from Carpenter's Campers because I had to move, and I could not move this car safely cross country. Do not trust this dealership. They will damage your property with no shame.

We were completing our camping stay in Summerdale Al on 6 Mar 2026. We stopped at this Camping…read moreWorld (CW) to fill our propane tank. We have a 2003 Class C Fleetwood Jamboree and were towing a CRV. We were hooking up the tow and had major problems with the connection. We went inside to the service department and Caroline met up to assist us. At first we thought it was the 7 to 5 connector but after further discussion were unsure. She offered to come outside and test the power coming from the rig. Long story short it was decided to take the rig back and do a diagnostic test to confirm exactly what was going on. Big shout out to all the folks that helped: Brian, Shannon, Wes, Dave, Ron, Caroline, and the awesome service tech's who completed the work Scott and Todd - you guys ROCK!!!!! The issue was resolved and repaired in record time!! Pricing was VERY reasonable and these 2 retired Army Vets want to say THANK You! WE appreciated the customer oriented attitudes, technical expertise, promptness of service and understanding of expediting the work so we could get on the road to head back home. You guys are the reason Robertsdale CW is awesome. We really have written off going to any other CW for service because of past terrible issues with the CW in our area. Thanks again! Kevin&Verena

I've purchased a few items for my Travel Trailer from Camping World at a different location, but…read morethis is the first time I've needed them for service. Mariah is a goddess! My travel trailer lost a wheel on I-65 about 3 miles from the Hwy. 59 exit. After sitting along the interstate for 4 hours, and several attempts to find a towing service we were finally able to get it towed to the Camping World in Robertsdale AL by 6:00 pm on a Monday. Tuesday morning we went in to see if they would be able to fix it and how long it would take. That's when we met Mariah! She took a few notes, inspected the damage and immediately got 2 service technicians out to look at it as well. Mariah said to give her time to call around to see if they could get parts, and she would stay in touch. I got several calls with updates through the morning and by early afternoon she called with an estimate for cost and timing. By 3:00 the trailer was repaired and we were back in the road to our destination. We anticipated it would take several days and drain our budget. Mariah got us back on the road in 6 hours (from when they opened on Tuesday morning.) and the cost was reasonable as well. She deserves a raise!