This place was issued to tow me by my insurance after my car would not start . They changed their arrival time to pick me up twice and what should have taken two hours would have taken 4 or more .... I called my insurance who issued a complaint and ordered me another tow service that was super prompt and helpful (RN towing) Looking at the other reviews , I thank the heavens every day they did not pick me up ! That's the last thing I need ! read more

Roadside assistance insurance sent to them. Looks like their business model is to accept any and all jobs without the capacity to do the job because they want money. Got ghosted for 1.5 hours on a 4 lane active freeway. Had the audacity to call me at the 2.5 hour mark to say he was 30 minutes away and had already billed my insurance. Terrible. read more

Recently my car suffered from a flat tire. They were sent by AAA. The technicians were very nice and quickly placed the donut tire for me. They were very informative about how the donut tire can be used. read more

Leaving yet another horrendous review is obviously moot, considering nobody in their right mind would pick up the phone & call them anyway based on the feedback online. It's the f'ng insurance companies who contract the service (& aren't reading the online reviews) & they could obviously care less... This is likely why John's Towing & Recovery has been thriving for the last few years (despite nearly 100% 1-star reviews, out of 158 written as of today). As far as my personal experience? They picked up the vehicle on a weekend following a hit & run incident in a parking lot, so they "conveniently towed" it back to their yard to "store until Monday." Well... Gave them until the following Friday (only because the Body Shop called to ask where tf my vehicle was) & found the car was STILL in their possession. I called at the beginning of the week (they answered/provided a generic update). I called again A WEEK LATER checking progress using my # on file. THEY DID NOT ANSWER/went to voicemail. I called immediately afterwards using a unique/Google Voice # & THEY ANSWERED. They then put me on hold for nearly 10 minutes & told me "We aren't authorized to release the vehicle, call your insurance." Me: "My insurance said they called you numerous times & nobody has answered the phone or returned their calls." Them: "Well, we're not authorized to release, so call your insurance & have them take care of this." So yeah... This review will do absolutely nothing but preach to the choir, but figured I'd vent anyway... *** UPDATE *** After NINE DAYS, the Tow Company finally released the vehicle & towed to the body shop. Took the body shop only THREE days to repair back to factory condition, but nearly 2 weeks burnt with the vehicle held hostage in the tow yard (& notifications for over $2k for 2 tows + storage billed to the insurance company). Shame...Shame...Shame... Pro Tip: If your insurance company contracts this company & if feasible/space, have them tow the vehicle TO YOUR HOUSE & DO NOT have them store in their tow yard. I've never heard of a Tow Company that required immediate payment from the insurance company first (& not answer/return phone calls) vs bill to release the vehicle. read more

John's Towing & Recovery - Your Total Satisfaction is "Our Succeed?" Whaa? - Towing Near Me - Hayward, California

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My car needed to be towed to the dealer for mechanical issues and Volvo On Call sent John and he was really nice and helpful. I definitely recommend them. read more

Let's start with the facts. I requested roadside assistance from VW as part of the car's warranty and services. This is the company that was dispatched. Right out the gate, they blew past the 1-2 hour window to pick up my car and take it just 5 miles down the road to the dealership and drop it off. 3.5 hours later after the dispatch, the driver shows up in a flatbed. He asks me if the car is drivable, I tell him no. He proceeds to sit in the car, put it in reverse, back up a few feet, pulls forward and parks it, then looks at me like I'm an idiot and that the car is "perfectly fine/drivable." I tell him no it's not and show him the shredded tire and damaged rim. He handed my key back, said he can't help cause it's "drivable" and I have to call insurance. The entire reason for the tow dispatch in the first place was because I can't drive it. You tell me reader, look at the attached photo and decide for yourself if it's drivable. VW apologized for this and immediately dispatched a different company. read more

John's Towing & Recovery - Towing Near Me - Hayward, California

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Absolutely horrible!!! My insurance company setup a tow for my car to be delivered to the shop so I did not choose this company directly. The driver looked as if he did not know what he was doing and also looked like he didn't even want to be working. I handed him the key to my car and let him know that he couldn't use it to start it because someone attempted to steal it and they had broken up my steering column and ignition. He sat in my car for about 5 mins looking around like he didn't know what he was supposed to do before he asked for a screw driver so he could pop out a plastic piece near my drive shaft to be able to put my car in neutral. It took him literally 3 different attempts to move his truck, hook my car up underneath and use the automatic tow on his truck to start lifting it. I starting hearing scrapping and realized the front of my car bumper was completely being dragged on the concrete and I yelled for him to please stop, he looked at me and said stop why and when I told him that he was dragging my car, he said" f my car" then proceeded to drop it on the ground abruptly removed the hookups under my car and said find someone else. I told him to give me my keys and he yelled that my keys were in my car as he jumped in his truck. Needless to say, my keys are not in my car! Horrible experience after having my car broken into. After reading all of the other reviews on this company, I am surprised and mad that they would even be considered by any other companies as a service! Shame on the owner for allowing this type of service to continue. read more

John's Towing & Recovery - Towing Near Me - Hayward, California

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It was a horrible experience. I waited four hours, and then the driver called me and said he needed to call his office to confirm my request. I waited another thirty minutes, and when I tried to call him back, he rejected my call after a few seconds and sent me to voicemail. The funny part is that they tried to tell my insurance company that I wasn't near my car when they arrived. But that's a lie because my car was parked in a gated garage, and they couldn't have gotten there without me. read more

I do not believe a single review that is not one star. This is a zero star business. I have VW roadside assistance, and VW dispatched this embarrassment of a company. 5 hours later and multiple calls / lies, they totally no showed. They left my wife out in the middle of nowhere. VW is just as bad for using them, but the root cause is John's. Please read these reviews and NEVER use this company for anything. read more

So i used my travelers insurance roadside assistance and no problem there. The application said 31-68 minutes out thats find. AAA was over 3 hours and its cheap to add thr roadside to your policy. Tow truck driver called me and I came outside and he could see my vehicle was in a accident by the missing mirrors and the scratches on the west side of the vehicle from the car that hit me it was being towed to a body shop in Stockton from Lodi. The driver told me that since it was in an accident he couldn't tow the car but travelers gave him all of the information via the text message that I saw and there didn't seem to be any trouble. So after wasting 90 minutes of my time and giving him the claim number so that the company could be paid extra I guess for towing of an accident he still refuses to tow the vehicle. I think called their dispatch center what she told me to do and give them the claim number they told me we do not need the claim number we need a purchase order from Travelers so I called my claims adjuster and she said just all they need is the claim number and then they can bill travelers for the tow service since apparently from my understanding of people who I know that are tow truck drivers accident towing pays more than just standard roadside towing so all they cared about was the money. After looking at all the other reviews on this company I can see why they're such disliked it seems like it's one of those places where they put up the no parking signs and then wait for you to park there and then tow your vehicle and then charge you a Ton of money to either drop the vehicle or have it taken to the tow yard and then you have to pay more to get it out. Surprisingly this comment penny is based out of Hayward or somewhere else in the Bay Area in the also do business in the central valley as well so if you have any sort of roadside assistance and you see this company's name I will call back your roadside assistance provider and see if you can get a different tow company. The driver also stated that no matter what did you not take passengers or other people in the tow truck if they need to pick up a vehicle so that means if you're on the side of the road you're stuck there because they won't tell you to the auto repair auto body shop or to a safe location instead of being stuck on the highway somewhere. The drivers smelt of Marboro cigarettes and Coors light and it was earlier in the day probably around 10:30 AM on a Thursday. Hopefully the driver gets some professional addiction help and doesn't injure or kill somebody by his drinking and driving of a commercial vehicle or tow truck but I'm listening this just to be aware. Also the driver had no uniform on it looks like he just got released from the county jail from the orange jumpsuit he was wearing most tow truck drivers are highway construction workers wear HIZ-VIZ uniform or vest so they can be sign seen and are highly visible to other people and cars on the Road bud apparently his company believes in orange jumpsuits for their uniforms so I wasn't too sure if he was there to steal the car or to the car. Also when he told me that he would wait for me to get the call to Travelers to get a claims are PO number so that he could tow the vehicle as he was already there he ended up canceling the tow service and just drove off. He also called from a blocked number so their was no way to reach them and the dispatcher hung up my twice. Avoid at all cost. Because from the way the tow truck driver looked I didn't know if my car was getting towed or if he was going to physically assault my wife. read more

I have never gave a 1 star on my reviews, but can I give 0 stars?!?! My mom's car did not start (we tried jump starting, called friends for help, etc.) and nothing worked. So we called our insurance and they gave us this horrible company! John's Towing estimated 25 minute wait, then it ended up being an hour...and then it turned into a 4 hour wait!!! INSANE!! Don't ever use this company! Our insurance contacted another company: Trust Towing's and they gave a way better service! read more

This tow truck company is a fraudulent business! They caused damages to my vehicle after they dropped it and it slammed into another vehicle. The manager Mike who is likely the owner stopped answering my calls and I had to harass him and receptionist to get their insurance information. Do not let these people touch your car! They deleted my previous comment on their website about this situation which shows they are a dishonest business. I will see to it that they are investigated and shut down! I'd rather push my car uphill, in the rain before I ever contacted these people about a service. Do yourself a favor and call someone else before calling these criminals! read more

Their service is very bad they did not even give me a service they left me in the highway by my self and said the company will send another car but they did not. It's a very very very bad service and they don't treat their customers well. Advice don't deal with them. I wanted to submit my review without a star but it did not allow me they don't even deserve the one star. read more

My car overheated on a Friday afternoon in the Bay Area and I needed a 76 mile tow up to Winter's Ca. My insurance company chose JT&R and I was told 90-120min and again Friday afternoon in the SF Bay Area so I figured as much. The driver Joe reached out and gave me his ETA and it hit right around the 120min mark. First question I had was if he would be able to give me a lift as well. He said yes but he had 1 more stop. He was very polite, knew his trade and we ended up talking most of the way to my place. I was very happy with the service and the overall experience. Thanks Joe! Kevin read more

As with all the other reviews, I would also give this place zero stars if I could. They were assigned to assist from Progressive after we could not get the car to start. What started off as an estimated 1 1/2 hour wait turned into 4 hours. We tried numerous times to reach out to call for an ETA as the estimated time moved more and more. They never picked up the phone. We even called Progessive to ask if contact could be made - and of course the tow company answers the insurance company but not the customer. After giving it one last shot of waiting 15 more minutes, as told by the Progressive operator, I called it off and called for a different company myself which showed up in 30 minutes. Believe the reviews, if this company is assigned, just look for one yourself. read more

Terrible customer service. Poor communication. Do not use this company. I would give a negative star if I could. Instead of informing me of accurate arrival time for my tow, they kept saying "in 20 minutes". I'm STILL waiting for the tow truck, 2 hours later! read more

Do not let this business take your car after an accident, they will do and tell you anything to take it to a yard in Modesto instead of your home or a shop the reason is that the owner of the towing trucks rents the yard where they take the cars and then he charges crazy money to your insurance for storage$780.00 for 2 days...they are THIEVES the sad part is that they work with most insurances so we as customers don't have a choice, however I did reported them to my insurance so they are aware. read more

John's Towing & Recovery - Towing Near Me - Hayward, California

This was the worst experience ever, and that's coming from someone who waited 12 hours to be towed from truckee the same day and still had a pleasant experience with A DIFFERENT towing company. They not only took their sweet ass time to get to us but then got here and were sketchy assholes. They took pictures of our car, and then said that they couldn't tie us because our single cap truck was too heavy. (We got towed from the same truck hours before). They actually took photos and then walked away got in the truck and drove away. They know nothing about cars or any vehicle for that matter. They will come to your house and put you in a worse position. Better to pay someone out of pocket. (When I asked if they could come back and tow us out of pocket he actually agreed) all the sudden the truck was not too heavy. They even had the audacity to charge 600 for 35 miles. Do not use there services even if insurance asks them. They are crooks. read more

Tow truck driver delivered a vehicle to our shop, upset we wouldn't allow him to use our restrooms for customers but directed him to other bathrooms we have. Started swearing at me for not allowing him to use the customers' restroom. Very bad service but looking on this page, doesn't seem like they care. Shocked they are still in business. read more

My wife was recently involved in a traffic collision with my newborn baby girl in the vehicle. Luckily our insurance dispatched John towing and they made it there within minutes. Our driver, Jesus was extremely fast and efficient. Luckily everyone is okay and I truly wanted people to see the true side of John towing along with their experienced drivers. Sorry to hear that someone else was treated differently. read more

John's Towing & Recovery - Towing Near Me - Hayward, California

This tow service would get 10 stars from me if yelp allowed that many! They are professional, courteous and very dependable. All the while they kept in communication with me the progress of picking up my classic from point A and delivering it to point B. The driver, Mahlad (apologies if I misspelled his name), was amazing and very friendly...a delight to meet him. I recommend this company to entrust your car...old or new, classic or just a run-about. In this day and age of businesses providing less than adequate service, this company deserves a 10 star review and your business! Cheers read more

John's Towing & Recovery - Towing Near Me - Hayward, California

Same as everyone one here it seems. Got a flat and was assigned this company through Progressive. Was told 90-120 minute eta. After 3 hours of waiting, no answers to any phone calls and left me stranded. Now I'm having to call a company of my own and get reimbursed, which i could have done 3 hours ago! This company doesn't deserve to be in business. read more

If I could give this company negative five stars I would. I requested towing through my insurance and this company never showed up!!! I waited over ninety minutes. My insurance company attempted to call them three times and no one would pick up, This tow company is unprofessional and unreliable. Use at your own risk! read more

Excellent all the way around. Service was set up via Liberty Mutual and the car was towed in about 90 minutes. The service tech, Mohamed, was very professional, knowledgeable, efficient and friendly. The car was delivered to the dealer promptly. I am thankful John's towing was assigned to my service request for towing. Thank you for your excellent service. read more

Mohsen provided excellent service. He communicated that he was en route and his ETA. He handled everything so smoothly and professionally. I hope Mohsen is available when you have car issues. He is blessing. read more

PLEASE BE AWARE OF THESE WEIRDOS. I had my dodge charger SRT8 towed to my home. Dodge chargers are pretty low to the ground and as a tow truck driver you would think he'd have the proper training on removing my vehicle off the bed of the truck properly. As the driver is taking my car off the bed of the truck, he ripped my whole bumper off. That's not the worst part! My insurance company and myself has contacted the tow company, and they refuse to give us the insurance information. This has been going on since July, and it is now September. My insurance company said they keep hanging up the phone on them and not responding to there request for the insurance information . When I contact them, I get the run around. Smh. The crazy part is I recorded my vehicle damaged on the tow truck and the truck driver trying to repair his damage. read more

John's Towing & Recovery - John's towing and recovery employee who damaged my vehicle. - Towing Near Me - Hayward, California

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One of the worst towing company, I swear to god I wait 4 hours + just for someone to pick up my car stupid excuses , they come up with , Read all the other reviews and you will understand what I'm talking about , And see the owner don't give a dam . read more

This company was a no show on the 17th...on the 18th I've waited 4 hrs ..they were referred to me by my insurer Connect..I will contact Costco. This is so unprofessional..the have a San Francisco number San Jose and Sacramento...what scam is this company throwing down.. I'm waiting for them ..maybe they don't assist Black people...I want to know so I continue to wait. I'm not down with double standards. I'm 70 blk f a retired State employee hired under Governor Reagan..6 generations a descendant of African Slaves out of Louisiana..now top that read more

John's Towing & Recovery - 70 and waiting patiently...no show on Tuesday and waiting 4 hrs today...I won't allow this company to break my soul. - Towing Near Me - Hayward, California

Worst towing experience in my 26 years of life. I hope they go out of business. I waited 3 hours. After 2.5 hours I called and the dispatcher said 15 mins, 40 mins later I called and they said 2-3 mins. 20 mins later still no one. I attempt to call again and no one answers the phone after multiple attempts. I ask my insurance to reassign after another 10 mins and of course he pulls up after that when if they would've imply answered the phone after I called 3-4 times it wouldn't have been reassigned. They never ended up towing my car. One of the biggest POS companies on the planet. Absolutely horrendous service. If you see this place was dispatched to tow your car do not hold out hope, immediately have them reassign to another company as soon as possible. Terrible business. -5 stars. Garbage. Fire everyone. Go out of business. read more

Horrible service!!! They took my car to their yard then would not take it to the body shop and helheld the car for 2 days just to charge my insurance storage fees. The dispatch was super rude and call myself and my insurance l liars. the refused to do anything to get my car to where it needed to go. I was just short off having to call the cops and report my car stolen by them. I would never use them and I recommend no one ever use them and insurances should not use them either worst tow company ever. They are a giant scam. read more

Horrible experience. They took the call for service from my insurance company, and lied about their availability. They kept saying the driver would be arriving shortly, but he hadn't even been dispatched. When I called, they would pick up the phone and hang up. They are a total scam. read more

My husband had a car accident . John towing came out to tow the car. I requested for my car to be taken to my home, which is right around the corner from the accident. The young man that tow the car told me that he could not deliver it to my home that it had to be taken away and I would receive a call in to where my car is located and they would call my insurance. I never received a call. so I call my insurance company. In the meantime I find out now I have to pay for storage . So I find out YES he could have towed to my home. So they took my car to wherever it s located . I feel he took my car so I had to pay STORAGE FEE. He never even told Me about storage fees. My insurance company told me, yes I has the right to have my car towed to my home. Be aware if you are in an accident and this company comes, YOU CAN HAVE YOUR CAR TOWED TO YOUR CHOICE LOCATION. read more

These guys received a request from Porsche to tow my car in Brentwood at 6:10pm Easter Sunday. Waited for hours with young kids.... At 9:14 they told Porsche that it would take another 2 to 4 hours. Bad service, unprofessional. Do not hire a company that treats you like this. I'll raise with Porsche to cut this contract and never call these people again. read more

I was assigned to them to pick up the car earlier today, and I was told to wait for 90 mins. Now, 90 mins is up. When I called them, they said another 75 mins waiting. They never updated the status until I called. I am sitting in my car with a flat tire for 90 mins. Very bad company. Should be closed down! I will file a complaint to the business bureau. Horrible towing provider! read more

Insurance arranged for towing for my 2005 Prius with John's Towing in Hayward. The driver was Jacob. He called me an hour or so before he arrived and gave me an approximate time of arrival, which was pretty close to actual arrival. I watched him drive my car up onto the flatbed of the tow truck and carefully secure it. He carefully drove it from my home in San Francisco to the garage I arranged to repair it, and he was again careful in unloading it and making sure the customer representative at the garage took possession of it. Also, he took photos of my car once he handed it over to the garage. I highly recommend driver Jacob at John's Towing in Hayward. He knew what he was doing, and did it well! read more

John's Towing & Recovery - 2005 Prius - being Towed by John's Towing of Hayward - Towing Near Me - Hayward, California

I wish I could give a -5. They were contracted through my USAA roadside. I put in my request about 1:30 2:00 p.m. It is now almost 6:00. They still have not showed. At 2:30. I was told 13 minutes at 3:00. I was told 25 at 4:00. I was told another 25. I gave up left to go get my rental. (That's a whole other bad review). Anyways. Going on 4.5-5 hours. I have not been contacted ONCE by this company. I have called numerous times. Only got through once and was put on hold until I was "disconnected.". I tried calling back immediately and SURPRISE no answer. Still no answer. USAA is finding me someone else, but for those looking for any help... Don't waste your time. STAY AWAY! read more

My insurance, Liberty Mutual, contracted out Johns Row Service. Ahmed, my driver, was excellent in getting my car towed. He was patient and extremely safe. He was very polite and empathetic of my situation. People like him are what great companies are built on. read more

Would give 0 stars if I can. Wasted me 5 hours just to tell me that they are unable to tow my motorcycle. Waste of time. If you got this towing through your insurance just don't use it. read more

Like the others on yelp, if I could leave a negative star, I would. Completely unreliable business. I got a flat tire around 8:30 pm, and my insurance got John's Towing & Recovery to come and fix it. They gave me a time estimate of 90 - 120 min at first (which lets be honest, is a long time already!). No updates from them after two hours, called several times myself AND my insurance called, and John's Towing never picked up. Still nothing around 11:00 pm. Horrible, horrible service. Do better. read more

This review is based on this tow company never showing up to do my tow after 3 hours when I was quoted 90 minutes. I didn't contact them directly, but my insurance company did. I texted them after 2.5 hours and no answer. I was stranded for 3 hours in the heat so had to finally cancel their tow and call another tow truck. The other tow company showed up in 20 minutes. I understand tow companies have a lot of pick ups to do. Why do you except the assignment of you can't do it? They should pass them up so another tow company can take the tow and help the customer better. read more