My Impreza went into Christmas tree mode while on the highway, we limped into the lot and the guys…read moremade us feel at home and well taken care of. Everyone was knowledgeable and insightful while being incredibly personable and friendly. We don't live in the area, but I'd definitely come back if I had any issues in the area. A+ location! Bonus points for letting us put on Sesame Street and hang out in their very clean lounge while everything was in motion.

0 stars!!! Went in for a tire rotation and oil change and will never go here again. I requested…read moreadditional work but was told it was not needed...thats fine. But to whip out of the parking lot and back in on a test drive that I did not authorize was not professional. Let along loungely driving with a hand out the window is not either. Took my car home and there is a large jagged gash on my sidewall of my tire. Spoke to the manager and owner who dismissed me. They offered to review footage of cameras but then refused when my husband wanted to watch the footage with them. They lie to make you quiet, they damage your property, and they do not take accountability. So an $88 visit now turned into a $1,000 tire change since my car is AWD. To top it off, they called the cops to remove my husband from the property but wouldn't just watch the footage. If that doesn't say guilty - I do not know what does! Not to mention Sue, and the manager Chris , and owner Stu are just downright disrespectful and condescending. Never again. Cops even said do not bring your car here.

I've been going to this garage for many years. They are very honest and fair. I trust them with my…read morecar. They keep track of the condition of my brakes, tires, battery, etc. I've had trouble getting my tire pressure correct and stop by and it's done for me. Phil and Paul are the best! Great family run business

Ole miserable man charged me 220 dollars for my car being towed to his place for 10 hoursread more

Nicest people ever. Went there twice over the last two days and they couldn't have been kinder or…read moremore helpful. Definitely recommend

They're currently holding my car hostage because I agreed to the price Dales staff offered, twice…read more You heard that right. The price THEY came up with last year was still good on this day, so I agreed to add it in to the job. Got it Dale??? Two different staff quoted the same price a year apart. Now they're mad they waited too long to change it. I literally brought it in to have the battery terminals fixed or changed. When the hood was up, the guy with me commented "he wouldn't let his mom drive with a leaky gasket." I told him nobody wanted to do it last year, so he seemed eager to get it done. They can't get this through their heads. I wasn't there for the gasket. By Thursday afternoon they hadn't touched the battery terminals, so I decided to make them stick to their price & not come pick it up with nothing done. Laws are on my side. I made an appointment before bringing the car in and they did zero work in 10 days! ***updated date DMV LAWS say this specifically is a violation. "Too much time went by." He called later on the same Wednesday, to get my cell number and said it would be ready Friday. At that time he did not say a word about the price of the job. Thursday we went to the beach with my cell phone and I heard from NOBODY. Late Thursday afternoon when we returned from the beach there was a message on my landline? Dale said it would be ready "next Wednesday." Next Wednesday is now 2 Wednesday's from his initial deadline according to rude staff when I called this past Wednesday. Dale is on vacation for 2 weeks so his staff are ripe with whining about how hard this job is, with a derogatory tone. They're blaming the customer which is odd because Dale called his staff "STUPID," to me like that's a valid excuse to dodge the circumstances they created. I don't recognize this person from the last 25 years as a customer. This job does not take 15 days! I'll never come back. New owners have a new agenda. Benny called and now he's "not sending the cylinders out?" Cutting corners after admitting they violated rules of the company but also DMV and Consumer protection. Lying about work being done when nothings been done. Holding the car and moving me to the back of the line to what, force me to hand over a ridiculous price. $3,500.00 is tops for the year of my low mileage Subaru forester 2003. I am so upset with the odd reaction from this new owner. They want to cut corners instead of making this mess go away. I called this morning and Benny is off after being on vacation. I spoke to Joe who was very receptive and wrote down "she WANTS the CYLINDER HEADS sent out." He agreed that needs to happen as well as timing belt and water pump. Joe was professional and understood this job. I believe they only want to be a tire place. Their Google reviews suck because others are having similar lies fed to them. KARMA knows everyone's address.

Do yourself a favor, go to Larry's for all your car needs. We've been doing business with Larry for…read moreseveral years. He does such a great job and you will never have to worry about getting ripped off. We are so happy, with all the work he has done on our cars, we bought one of his used cars.

Ryan was patient with me during my low time at my job and is a great guy to talk to, he will help…read moreout in any way , Matt is a a plus mechanic , takes his time to diagnose each and every problem with the vehicle, Larry himself is a good man , they really did a APlus job and really worked with me ... if I could give 10 stars I would... excellent mechanics and people at Larry's garage, highly recommend

Jay is honest and forthright! I have had a transmission replaced there on my high mileage car, and…read moremore recently, he was totally upfront about what I needed to do to keep my old friend (car) going for a bit longer.

Growing up in Manchester our family has been coming here my whole life. Always great service. Staff…read moreis respectful and a pleasure to deal with :-)

I'm sure I'm like most people and don't enjoy spending money on big-ticket expenses for my vehicle,…read morebut at least when I'm here they give me a full explanation of what needs to be done and why. You gave the option of waiting with your vehicle or dropping it off and coming back later, depending on your schedule. I like being able to make their availability work with my schedule. During the pandemic they have the same staffing challenges as many other businesses, but they were able to fit me in around my schedule and I really appreciated it!

I dropped off my car at Firestone Store in Vernon on July 10 for an oil change and an inspection of…read morea suspected oil leak. When I left the vehicle, the touchscreen on the console was fully functional and had no cracks or damage. When I returned on July 12 to pick up my car, I immediately noticed that the touchscreen had been physically cracked. The damage was discovered while the vehicle was still at the Firestone location, and I reported it before accepting the vehicle back. The employee I spoke with was rude and dismissive, stating that Firestone was not responsible. Even claiming that no one touched the inside of the car at any time (even to move the car inside for work...) because the worked we requested was for other components. Because my concern was not taken seriously, I left the vehicle at the store and returned on Monday to speak with the store manager. I requested that any surveillance footage be reviewed to determine what happened, but I was told there were no cameras covering the whole Firestone area. To date, Firestone has provided no explanation for how the damage occurred and has not conducted any meaningful investigation while my vehicle was in its possession and control. My experience at Vernon Firestone has made me question whether VERNON FIRESTONE is worthy of customers' trust and whether vehicles are truly being handled with the care and respect they deserve. Protecting customers' property and addressing concerns responsibly are fundamental obligations of any service business!!!

Had a great experience at Vernon Goodyear.Service was excellent and manager Justin Forester went…read moreabove and beyond to make sure everything was taken care of.

When I say this Goodyear shop went above and beyond, it is no exaggeration. One hour before they…read morewere closing I came in after learning my tire was punctured after parking to go shopping. I was 45minutes from home. Immediately, Rachel greeted me, listened to the problem, and got me right in. Discovering that the tire was not repairable and they didn't have the right tire in stock, both Rachel and her manager, Marty, proceeded to call around and find a tire that would fit my car. Upon locating one, the manager got in his car, drove 25 min to the shop to get it, driving back where Rachel and the service technician stayed after working hours to put the new tire on and get me back on the road. The service was like something I've haven't experienced in a very long time! Kudos to the whole team but special shout out to Rachel, she was amazing!

we had a great experience with G!!! I have never had such an enjoyable experience at a car…read moredealership. G was accommodating. He heard what we were looking for and delivered...TWICE!!! We bought two cars from G because him, along with the service staff, finance guy, and sales staff, we truly had a great buying experience from start to finish. They were helpful and attentive. The service guys were super awesome and answered all our questions! We joke that we want to buy a third car so that we can go to the dealership All in all, everything g was top notch! I highly recommend the Vernon volkswagen team for your next car purchase!!!!! Kristen and Paul

worst dealership ever!! They lied about warranty, gas tank filled at pickup, and are lying at…read morecustomers about everything! Do NOT go here!

I'm from Vernon and this is the spot to take your whip. I usually only trust my car to the…read moredealership. But Farm Car Care is the only non-dealership auto shop that I'll go to. Even my parents go here when they don't take their cars to the dealership, and my parents are hard to please. Farm Car Care is always the cheapest in town. And just because they have the lowest prices doesn't mean the quality is cheap. They've been working on my cars for over ten years and I've never had a problem. In fact the last time I went there, I thought I needed new valve stems for my tires and Mike straight up told me mine were good. He totally could have sold me a part I didn't need, but he was honest! My brother works as an auto parts delivery driver in Vernon and recommends Farm Car Care as one of the best in this area.

So I got my notice to check emissions from my CT DMV…read more Went to the same place I always did (looks like ownership changed) Some crusty certified Emissions Tech takes my truck and runs the ODB2 check and it took a lot longer than expected. He comes back and says I failed because I dont have catalytic converters .... I thought this was a joke, however he was serious. At this point I am getting really pissed especially since the ODB2 passed but he failed me on the visual CAT check...? The funny part is that the same truck passed there 1 year ago .. I have a Kooks exhaust Green cats and headers i bought years ago and it wasnt a problem. He already put me in the system as compliance fail. I told him hes an idiot and went to another test station and they laughed and passed me with no problems. The shop was FarmCare in Rockville CT ....Stay away if anyone lives near by. The Subaru Dealer I went to had no issues. He also said I have fake cats and reprogrammed the ECU to pass emissions. This is either a way to force older vehicles off the street or just malicious behavior I am starting to hear more and more stories like this on the web....

The work has always been done correctly and at a fair price. Jeremy and Geena are easy to deal with…read moreand they can usually fit me into their very busy schedule. I recently had the front end of my 2016 Honda Accord inspected after replacing my tire. Jeremy reported that the struts were original and worn but not blown or leaking. Although replacement was not absolutely necessary, he noted doing so could improve ride quality and handling. I opted for the improved handling. He also reported that the front brakes were causing shimmy so I followed his recommendation and replaced the pads and rotors. The car handles noticeably better at highway speeds, which is important to me.

Geena and Jeremy are very pleasant to deal with and listen to you…read more Good communication. They don't push unnecessary repairs and work within your budget. I always use them for my repairs and recommend them without reservation.