I'm new to the area & needed car service. I have the service agreement which requires I get the…read morework done at a dealer. These folks are fabulous. The price is at or below others & their customer service & work are outstanding. Technician--Kevin & Service Rep--Stephanie THANK YOU.

I have a registered online account with the service department. Been using this dealer for 25…read moreyears and the maintenance is fine. HOWEVER, recently, the online service account is WORTHLESS. Try to get an appointment. Sign-in--to my account. Everything looks fine. It's me!! , then I try to schedule service...I get "please sign in to your account"....over and over again. No problem, Just call. "Everyone is busy" leave your number, we'll call you back.. NOT. I'll be buying a new car soon but as much as Like Toyota, I'm looking at other dealerships.

Knowledgeable and experienced but be prepared to pay as much or more for service as you would from…read morethe dealer. Up charged me 150% on a $50 part. Asked to be notified before any parts were order for my car. They ordered the part 1st then called me. Cost of the part online - $49.00. Charged me $200. Actually the second time he's done that to me. Will no longer use.

Master German Technicians have invaded Staunton. Lucky you…read more If you need to spend twice as much at the dealership (Audi/BMW/Mercedes) because they have nice chairs and free coffee, then stop reading now. If you want to save 1/2 your maintenance cost and be thrilled with the work, keep reading: I own an Audi with 135k+ miles on it that was burning significant oil. By significant I mean over a quart+ of oil every time I filled it with gas. (40 quarts a year!) This had been going on for 5 years and over 60k miles. Two different Audi dealers outside a major metro city (top 5 largest city in US), and then other 'factory trained' mechanics at private shops, could not figure out what was wrong. And then, driving through Staunton, I stumbled on German Motor Works, and thought I'd give it a go, even though exterior is run down. Surprise! These guys fix the problem. No it was not something simple -- you'd really have to know engines to figure this one out -- yet it cost under $300 to fix! You'd think a tiny town in the middle of nowhere would have zero mechanics that understand German / European cars. You'd be wrong. You'd think by looking at this shop (a bit run down) that they might not be the best. You'd be wrong. Since then I've had a lot more work done on the car -- and every time the price is very reasonable, and the work outstanding. The only thing these guys don't understand is how to advertise!

Have used them for towing multiple times and each time they were low-maintenance, fast, and polite…read more As stress-free as you can imagine. No reason not to use them if they're an option!

Awesome people, great job towing. They respected my truck more than any other tow company in the…read morearea that has previously towed my vehicle. Absolutely recommend these guys for any towing needs.

DO NOT RECOMMEND!! I paid Dillon for new parts and service, and never received the new parts, a…read moreresponse, or a project completion. I paid the asking price for buying the parts and installing them (new front and rear brakes, front and rear rotors, windshield wipers) for one vehicle, and a throttle body (part only at that point) for another vehicle. NEVER repaired the throttle body. Removed it, 2 other parts were broken during the removal process, left that vehicle in parts in my yard with the engine cover missing. Then stated he would need to take the entire rear part of my motor off (and maybe another part), it would be a 2 day job, he needed to order a part that could only be purchased from the manufacturer, that part would take 2 weeks to arrive, would cost $2000 due to tariffs, and he could get it all finished for 2500-2800 when parts arrived. I questioned the continued increase in the price and was told it was because of tariffs and no place has the plastic part only the manufacturer. ALL of that regarding the necessary parts or how to fix the throttle body was incorrect. I ordered new parts for the ones that were broken (they were not broken before the old throttle body was removed) for less than $200, and the repair was done in a couple of hours for no where near what Dillon was stating he would charge. NEVER replaced any rotor or the front brakes for the other vehicle despite stating the rear rotors were replaced when the rear brakes were replaced. He only replaced the rear brakes (and they started making noise less than a week later--never made any noise prior and I stated I needed brakes and rotors based on my visual inspection of them and that is how i knew the rotors were never replaced--I looked the following morning). Stated there are 2 different types of front brakes for my vehicle, and he purchased the wrong ones despite entering the VIN in to search for parts. That also is incorrect--you type the vehicle information into the system, and there are different brands for brakes, but not different types (he said one type had 2 prongs and the other had 3 prongs). He stated that if I paid him for the parts (and he showed me some price list on his phone), he would drive to my work the next morning and repair my brakes so that I could get it inspected on the way home from work. That never happened. I never heard anything until after I sent emails and texts stating I was very concerned because I paid for the parts and install, but had not heard anything. Hours later he responded and stated he would be heading my way after he finished an alternator job. He never came or responded again that day/evening. I reached out again the following day inquiring about when the work would be done since I had paid for the parts and install already. He came late that day and then only "replaced" the rear brakes, but said rear brakes and rotors were replaced. After not repairing the brakes and rotors as paid for, he told me to take my vehicle to a shop in Churchville for a state inspection since the person working there "knew his [Dillon's] work and doesn't really check anything for the inspections, so it will be a guaranteed pass and will save you in the long run". I just want a refund for the parts and services I paid for and never received or give me the parts that I paid for and never received and refund for the install fee that was paid upfront as asked. They do not respond to texts or emails and the voicemail is full, so you cannot leave a message.

Dillon and his team are great!! Our car overheated at 8pm on a Friday. Dillon was the only mechanic…read morein the area open and willing to meet us where we were. They got to us within an hour, diagnosed the issue, and made sure we made it to our destination. He wasn't as responsive over the next couple days (he said he'd do some long term fixes), but the temporary fix was exactly what we needed. And the price was more than fair! Thank you, Dillon and team!

Love this service department! I'd been going to Malloy for over 10 years and just had enough of…read moretheir terrible service before cautiously coming here to for my Ford. What a huge difference!! They communicate clearly and in a timely manner - they are polite - they don't cost a fortune. They are nice! What a concept! Huge fan of Branden, our Service Advisor - the guy is so nice and so awesome about helping us determine what to work on now, what can wait. An Advisor who helps you?! Insane. Will only come here from now on - thank you for being awesome!

I had an emergency situation with a rental this weekend and contacted CMA and had a wonderful…read moreexperience with them. They helped me out in a pinch and with late notice. Thanks to the team, I was able to safely return my car. Thank you Ka-tari, Nate and Wyatt for giving me peace of mind and excellent service during a very stressful experience.

Have been coming here to this shop for many years. Never any issues with scheduling or repair cost…read more Some things may be a tad higher than national chains but that's ok! I prefer spending my money with a locally owned mom and pop shop whenever I have the opportunity! They try to be as competitive as possible with pricing, so I feel the overall quality for what services I need is definitely there regardless of my routine maintenance needs or something larger! Would recommend this shop over any national chain!

We had to pull off the interstate with a damaged tire and a full car of gear. While you were…read moreunable to help us right away with a tire replacement (all your bays were full), you were kind enough to call a number of other places and find us one that could help immediately so we'd be able to complete our long journey. THANK YOU SO MUCH, for going "above and beyond"! We were lucky we found you!

My daughter was traveling to college and was having issues with her car. She called me and I had…read moreher pull over. She was hours away from home. *We recently had some work done on the car back home at a different business. They did a poor job and it was a dangerous situation. I looked for a garage near her location and called. John picked up and had her come by. He fixed the car almost immediately and explained what the problems were. Couldn't be more grateful! Well done. Highly recommended! - A grateful dad

My family and I have been going here for over 30 years to have work done to our automobiles and…read morealways been more than pleased with the work and cost. They have gone above and beyond many times to help and we always appreciate it.

front desk and service people were Very kind & helpful! Fixed our Lexus mirror on the spot.read more

I was directed to this body shop because they are the only body shop in town that repairs electric…read morevehicles. I had recently hit a deer on my way home from work and had damage to the front end and the passenger side doors and rear wheel well. My car which is a 2018 Tesla model X with about 150,000 miles on it Was looking a little dated and aged. I had not washed or waxed it or detailed the interior for quite some time. When I picked up my car from Taylor's body shop, I couldn't recognize it. It looked brand new. The repair work that they did was extraordinary. they also washed and detailed my car, which I certainly didn't expect them to do! They dealt with the insurance company to cover additional repairs that were discovered during the process. It was a beautiful, seamless interaction. I wholeheartedly recommend Taylor's body shop for anyone who wants a professional service, and one that goes above and beyond.