This is the place to go in the DMV if you're looking for a new Yamaha piano…read more We were first-time piano buyers looking for a new U1. From what I read online, most piano dealers will quote an MSRP or "SMP (suggested maximum price)" with the expectation that you will haggle down the price. We went to our local Yamaha dealer [not Downtown Piano Works] and met with a sales associate recommended by our piano teacher. His first offer was already less than MSRP: I'm terrible at haggling, but I figured I'd try anyway and ask for a better price. A day later, he came back with another $500 off the price. I was feeling pretty good about myself and was getting ready to go to the store before his "offer expired." On a whim, minutes before I left, I thought I'd try the next closest Yamaha dealer, which happened to be Downtown Piano Works. I typed a chat message into their website, expecting a canned AI answer. Instead, Dan, the owner, responded right away. He told me to call him on his cell phone, and without hearing the other store's "lowest" price, he quoted a price that was $1500 less. There was no haggling, no wondering if I was getting a worse deal than everyone else on the internet. We drove with the kids an hour to Frederick just to make sure this wasn't too good to be true, and it wasn't. Dan and Theresa opened their store on a Saturday night, three hours after I'd first messaged their website. By the time we left, we were the owners of a new Yamaha U1. If you're in the market for a new Yamaha acoustic piano, within driving distance of Frederick, and want to avoid the usual stress of new piano shopping, I'd definitely try clicking chat on their website.

I put a deposit down on a Clavinova 775…read more Well, first off world class customer service. Dan and Teresa were very nice and warm. Competitive pricing. Anyway, I had to cancel the order a few days later. Refunded me immediately. Honest and trustworthy owners! Thanks and sorry it didn't work out. Great music store!

Used them again May 2026 to tune our baby grand before a family event. Hired professional musicians…read morefor event who brought their own keyboards-they opted for our piano. Also, referred a neighbor down street who reports her piano has 'never sounded so good.'

Chaz made our hundred year old Chickering sing! He is very experienced and professional.read more

We just bought a Kawai 607 piano from Piano Man Bethesda. Jamil and his staff were extremely…read moreprofessional, had a nice selection and good advice, and made the process very easy. Our daughter was able to try a number of pianos and find the one she most liked. They delivered and set up in our home, and did an excellent job. They clearly care about pianos and their work. We recommend them highly.

From the owner: We are a dedicated piano service business specializing in repairs, tuning, refinishing, and moving…read more We also offer a selection of pre-owned pianos for sale and provide piano rentals for events. Hassle Free Financing Available. *NOTICE: PianoMan Bethesda is an independent entity and is not affiliated in any way with the recently closed Piano Man Superstore.*

William was scheduled to tune the piano. He told me it was not yet ready for a tuning and…read morerescheduled that piece for October. Believe the care given and attention to climate control throughout the year in this house kept the piano in tune. William and I spoke of the concerns and issues with an 84 year old instrument and asked a variety of questions as to touch, key response, etc. After further discussion we decided to use this time to address those issues. His attention to detail, willingness to answer all questions, and good work made a noticeable improvement in key response/touch. I couldn't be happier with this young man's good work.

He was prompt very communicative and did a great job tuning our piano which had not been tuned for…read morea few years.

Great service, super knowledgeable, and reasonable price point! We had not tuned our grand piano in…read morequite some time, and I am grateful that we chose to go with Pro Arte Piano. We contacted Piotr via Yelp, and he was very responsive. When he came over for the job, he wore a mask the whole time. At one point, I expressed curiosity in his work, and he stepped me through what he was doing, explaining as he went. We had a great conversation, and he gave me useful feedback about caring for pianos. Best of all, my piano now sounds great!

Very prompt. Was able to fit our tuning in within a short window of time. He responded to my…read morecommunication in a timely manner.

He is the best. Period. I cannot recommend him enough. Very knowledgeable and very honest.read more

Emanuil is THE BEST Piano Technician I have ever had service my piano! He was able to take an older…read morefamily piano I grew up on and rework the entire regulation, voicing and action to breathe new life into my treasured instrument. Pianos don't always age well without proper care, however, Emanuil not only "revived" my piano but set me up to be able to maintain my instrument for the long run. He explained the tuning process and took the time to not only begin with an initial tuning, but planned follow-up tunings and service, which is a necessary part of restoring and stabilizing a piano's intonation, especially after it hasn't been regularly serviced for quite some time. His rates are fair for the high level of service he provides and his years of training and experience as a piano technician. Emanuil's experience is evident and he clearly has a love for what he does and it shows in his work. It's no wonder he is a highly sought after Piano Technician in the area!

Kenneth gives 1 of the best bargain in term of tuning. He charges $105 flat rate regardless how out…read moreof tune your piano is (mine hasn't been tuned in 10+ years lol). Other places typically charge $175, however, Kenneth's now retired and is only doing this to keep himself busy. He probably does work a little slower in comparison to the major companies, however, he's very meticulous. You won't be disappointed! Plus he also has a lot of very crazy, interesting stories if you're ever interested.

I would give Ken Bailes 10 stars if I could. He is one piano tuner that knows his craft. Dedicated,…read moremethodical, and does his work with finesse and precision. My piano from 1949 was brought back to life by Ken Bailes. No other person could do what he did. It was not easy to tune this piano. He had to raise the pitch which in itself was no easy task on a 1949 Baldwin piano. He tuned each string with such passion and care. He was like a surgeon in the operating room. The piano was the patient and he brought it back to life. Now each note on my piano is a joy to hear. He is more than a professional. He approaches his work with laser-like focus and makes sure that each note and strings of the piano match the note and tone on his state-of-the-art tuning device. If you have a piano that needs tuning, please let Ken Bailes do it. I am convinced that he surpasses the highest bar set for anyone in his profession. He does not compromise on the quality and service. He does not take shortcuts. It took him 3 hours to tune my piano. Since my piano was from 1949, he had to go over it 3 times to make sure its pitch and note are accurate. He explained everything before starting. He explained how the tension of the wires affects the sound board and how the tightening has to be done carefully on an old piano. Some of the tuning pegs were hard to turn due the age of the piano, but under Ken's gentle but firm coaxing, the pegs turned. No easy task. He is one person you can trust 100 percent. Thank you, Ken!

I hired Gregory Butler for his piano technician services. I recently moved to the Gaithersburg, MD…read morearea and was looking for a piano tuner. I found Gregory Butler online at http://www.ptg.org/findATechnician.php the registered piano technicians guild website. Based on his information online and 30+ years of experiences I made my selection. He came and tuned my 1937 Baldwin upright. My piano was in reasonably good conditioned and has been tuned/maintained regularly so its needs were minimal. He was very polite and informative. I expressed an interest in learning about the process and my instrument's needs. He offered to demonstrate information on my piano as he was conducting his service. I felt the quality of the tuning was above my expectations. He was able to bring out the natural sound and quality characteristics of my instrument. I did not get the sense that he was suggesting unnecessary fixes or that I was getting "taken to the pea patch" so to speak. I would recommend Gregory's services to anyone with an instrument of any age. Mine happens to be in good working order but I have confidence that Gregory is capable and experienced enough to trouble shoot even the most neglected of pianos.

I have been a Bannar customer for over 40 years, first with Harold Bannar, and now with his son…read moreScott ,who inherited the business when his father retired. Scott is knowledgable and trustworthy. He knows everything about pianos there is to know and is truthful when he imparts information. He has tuned my piano for decades and notifies me when it is time to tune again, a service that removes a tiny piece of my bundle of things to be remembered on a yearly basis. Scott is personable and I look forward to seeing him when he arrives. I recommend him without reservation!

I called Mr. Bannar on a Tuesday and was able to get him over to tune my baby grand piano that same…read moreweek on Thursday. He was excellent and explained what he was doing and why he was doing it. My piano was severely out tuned as it was taken apart and moved from two different location and wasn't tuned in years so he recommended it being tuned twice which he completed. I will continue to use him for as long as he continues to serve my area.

Store itself is fine, just that their customer support over the phone, likely headquarters, is…read morehorrible. They simply hang up on you if you tell them you heard the same story over and over and just want to get to the point. Guess it's one of those things that happen when they don't record calls for quality review.

What an irritating company! I was looking for a violin teacher in my area, and they have a form you…read morecan fill out to be contacted later. A day later, I started getting their newsletter. I didn't sign up for that! I tried to unsubscribe, only I couldn't: the unsubscribe link takes you to a page that says you need to email their customer service department and ask to be unsubscribed. What year is this, 2003? I emailed, waited, and a week and several newsletters later, I was still getting them. Frustrated, I registered a full account with their web site using the same email. And guess what? The contact section of the profile doesn't let you unsubscribe from getting email either! You need to call in! I called, waited on hold for five minutes, then gave up. I've blocked their emails instead. This company clearly could care less about their customers or their brand, because I now will go out of my way to never purchase anything from them again. An absolutely ridiculous lack of care for customer information.