DSW remodel in Sept 2025…read more All the sections have been moved around giving a more modern feel with added neon signs, fun painted floor decoration, seating area and more. - new customization station area on the right (tote bag $30; adult T $15; kid T $10; -$10 for printing/embroidery/engraving) - coffee station - computerized shoe sizing for kids and adults - 2 seating areas - donation box I guess there was a an augmented try-on mirror (see your shoes with different outfits) but I didn't see it? I think the floors need a good cleaning from the remodel because all the shoes had sandy grit on the bottom from previous try ons. I went during off prime hours so there was no line for checkout, let's hope it stays that way!

I have mixed feelings about this location, my #1 disappointment is how long it takes to checkout:…read more at 11:30am yesterday, there was only one cashier working. ONE, and it is the week before Hannukah/Christmas!! Behind the checkout area was a (female) supervisor of some sort who was sorting boxes, and while that could have been for something important as well, perhaps getting customers who are trying to pay moving through the line would have been better??!! Check the DSW.com site before you pay because there may be a deal/promo code: I looked and there was a $15 off code with a $49+ purchase; I'll take the $15.00 (get a screenshot for easier checkout). On the good side, the clearance shoes have been well-organized each time I have been in (although there was nothing for me yesterday). The disappointing thing was that I had a difficult time finding the shoes I was looking for - black heels. This must be the most basic heel (except for a nude color?), but the selection was minimal because a HUGE part of the womens section was boots. Boots are great and it is December in New England, but they don't work with a suit at work, a wedding, etc. Sure you can order from the website, but you may need to order 5-10 pairs to find just the right one (and then schlep them all back to the store for a return). Lots of parking right out front, but so-so inside.

Talbots is my favorite store, and as another Yelper said, each location can really be "make or…read morebreak" by the employees (I'm talking to you, Wellesley Talbots!). However, the Natick store is great: not huge, but clean and organized, friendly ladies who are happy to check stock for you and they did a great job with my order that I did online and selected for curbside pick-up. I suppose I could have called from my car, but I also wanted to see what was in store that I may have missed online (and I do feel badly having someone run out to bring me something).

I had a horrible experience a few years ago. I was trying on some clothes and the lady working…read morethere YELLED AT ME. I was cryibg for the whole day.

The sales staff are so helpful and patient! I was having a hard time finding things that looked…read moregood and they made multiple suggestions and I wound up getting two beautiful outfits.

Just want to commend J.Jill for great service - I purchased several items on-line with my debit…read morecard. When merchandise arrived - did not work out so I returned at the Chestnut Hill store. The process was quick and easy. The sales rep was pleasant and helpful, The return transaction was on a Saturday and my bank account was credited on Monday morning. Please contrast this experience with that I had at Coldwater Creek - similar situation - tried to return an on-line debit card purchase at the Burlington store and was told the company is not processing any on-line returns for two weeks. Thanks JJIll for great service not only when I am purchasing but also when I have to return an item,

It has a good selection of new shoes and clothes, such as Polo, Nike, New Balance, Adidas, and…read moreJordans. It is the only place like it in Lowell. Employees are friendly and are always looking to help out.

I went into the Lowell location. One worker behind the counter and one working on folding on the…read morefloor. Myself and one customer in the store at 1:30 pm on a Sunday afternoon. I'm looking at the wall of hats behind the counter and never asked if I need help. The counter lady did however Asist the other gentleman behind me with his selections and refund a hat off that wall. she completely over looked me, like I wasn't there at all. I just walked out after 5 min of building rage rather than react. The guy I was overlooked for was in faded pink head to toe, new hat and all. She completely complimented his outfit too,,so this chick remembers the customer. I was in jeans, and a dark coral bull shirt needing a hat for my messy mop of hair. I frequented this store 1/4 mile or less from home and one in Lawrence . I'll Never ever return to that location again. Perhaps the store in general. Because I found what I wanted for 1/2 the price in line same day from another sporting good store. 15 year customer lost.

Very friendly with an interesting selection of vintage and contemporary items. The prices are…read morereasonable, too.

Permanently closed. This store is now Secondhand News. They changed names and now claim all…read moreconsignment credits are deleted. I was not notified and lost over $100.

One of the top items on my "to do" list over the last month has been to find new hand soap, and I…read moream pretty sure this is the first time I have ever thought of that task as an emergency. After being a loyal SoftSoap lover forever, they changed their formula/scent so I needed to end my relationship with them. I went to CVS, Walgreens and Target to get a whiff of some liquid soap, but what I really wanted to do was TRY a couple out and then I remembered that BBW stores have a sink in them! Genius. I was headed to Natick to do a couple of errands, so I stopped in and chatted with Evie (Eve, maybe?) about all things soap. I had signed up for their new-ish rewards program before heading in and received $10 off a $30+ purchase, and I left with 6 bottles of soap that smell nice (unlike the new version of my old one). The store is arranged well, and while there is SO MUCH to look at, just take a basket and browse.

Much better this time, was able to exchange item still on the shelf. Not sure what happened but…read morethis manager last time was not there. They were friendly and pleasant as BBW is known for.

This is not your typical review. I have about 6 North Face coats at home and was totally crushed…read moreto see one of my favorite coats has a seam that came apart in the shoulder area. I called North Face corporate to see what hoops I have to jump through for the so called life time warranty. They told me just bring it to the North Face Store and they will ship it back to get repaired free if it's a defect from normal wear and tear. I go the store I was warmly and sympathetically greeted. They helped me fill out the return sheet and I was done. They will have it shipped to my home in 6-8 weeks just in time . Just before the harsh New England winter. It's refreshing to see a company stand behind their products. No they are not the cheapest and I don't want a cheap product. I want a great product that the company has that much faith in that they stand behind it.

While shopping at Northshore Mall we stopped at this North Face store to buy some clothing for a…read morefamily member. When we entered the store we were warmly greeted by the employees who told us about the current sales as well as their new merchandise. The store was well stocked with items, and we appreciate the fact that their children's section was filled with clearance items. In the end we bought a sweater and the price was reasonable. Usually North Face items are expensive because of their durability, but the sales here made our purchase possible.

Working with Leo is always a smooth process. He offers the…read morebest prices and quality work. What you envision is exactly what you will get...or better. I just worked on a difficult order with him and as always, he exceeded all expectations. There is no customer service even comparable to him.

TofuKungFu puts customer service at the forefront of their service. The quality of their…read moremerchandise is only second to the seamless communication we had with Leo on an order. Leo was always quick to respond and helped out in any way he could to deliver a wonderful customer experience for our group. There was constant support through mocks up until our merchandise arrived at our address. Leo was able to respond to and resolve any issues that were with our shipment. The T-Shirts arrived better than they looked online, and the quality is fantastic. The purpose was to put these T-Shirts over winter coats and multiple layers of clothes and there were no issues with sizing and no issues with the print. I would recommend TofuKungFu Graphic T-Shirts to anyone looking for a custom order of merchandise for a special event!