Hours posted outside & online say open until 9 PM. At…read more8:36pm exactly this evening I stopped by to make an online return - doors locked. Someone inside saw me but kept working so I rang the doorbell and a kid answered and rolled his eyes like it was a big effort. I asked to confirm they were still open and he said yes but was clearly annoyed. Girl at cash register said they close early to prepare the store to leave at 9pm. That's not how it worked in my retail days, and I get everyone wants to go home, but don't lock the doors early and be rude to customers within open business hours. Or change the hours to accommodate. I guess if you need to come here and make sure it's hours before closing.

This store is so disorganized...if you know that 2 hour window doesn't work take it off u'll…read moreordering board...I am livid rite.....1st & last...

Fabulous team, great choices. I have high arches and the staff gave me options that removed my pain!read more

The people who work in this store are very informative. I appreciate their knowledge of the…read moretechnology that goes into the design of shoes these days. I found another comfortable walking shoe recently and I plan on going back for another recommended style. They have been in business for a long time and I think the reason is that they really know their business!

Helpful and honest. My go-to for sneakers and athletic sandals. They never try to upsell. Will…read moreorder what you want if they don't have it. Local small business!

I've bought running/ walking shoes there but when they didn't sell golf shoes, they gave me a great…read morerecommendation - ASICS golf version of their popular running shoe. These guys know their stuff!

I ordered a gift card for a family member online and forgot to put a message with it and the store…read morecalled me. In the day and age of less personal service this was a pleasant surprise and much appreciated. I would highly recommend them as a place of business!

Had to give a shoutout to Donna and her summer job college girls Thalia and Alden for HELPING me…read morefind a very last minute dress for a wedding. I entered the store in a panic as I didn't like what I was going to have to wear!!! Tried Rent The Runway, On line shopping, Westchester Mall and SONO mall, Bloomies, Saks, Neiman's, Nordstrom and other local stores with horrible success. Why did I not come here first??!!!! Amazing selection, beautiful options and THE BEST customer service. They matched a handbag to the amazing dress and I was good to go! Thank you for making me feel amazing wearing that beautiful dress at this beautiful wedding. I received many compliments and told everyone where to go in the future!!!!!! Will be back soon!! xo Jen B

So terribly disappointed in this company. They present themselves as boutique and their locations…read moreare in affluent areas. But they don't treat their customers with the courtesy one would expect from a boutique in an upscale area. Target treats their customers with more respect. I bought a $400 dress that ripped after two wearings. It was a summer dress and didn't realize it was ripped until I pulled it out to wear in summer 2024. I brought in and they told me too bad, too late??? It was over a year. Suggested I call the company myself. This wasn't some cheap dress. I though incorrectly that they would stand behind their merchandise. I have spent at least $ 5,000 between their Rye and Mt Kisco stores and expected to be treated like a valued customer. Did I expect a 400 credit? No. But at least something to recognize the dress was and defective and acknowledge my business. Some kind of credit. I will never shop here again. Be warned.

I've been to quite a few Shoes N More and Darien's store is DEFINITELY my favorite. Do yourself a…read morefavor and go see Donna and Maria! They are both absolutely fabulous. Beyond personable, I felt like I knew these two lovely ladies forever. I was greeted with a smile immediately when my husband and I walked in the store. I tried on a super cute boot in a size that was a bit too tight. Maria instantly called another store and the boot was in Darien that afternoon. I couldn't ask for better service. Such a breath of fresh air as I did NOT have the same experiences in fellow stores. It's so easy to be nice and these women have it down. Just have to exercise self control and not spend so much money there! Will definitely pop in to say hello when in the neighborhood.

The clothing selection is fill with dated trends, and not in a charming, vintage way--just the same…read moretired styles year after year. Or they OVER buy on a trend from the 2000's....There's no variety. There's nothing that makes this place worth a visit. Most of the staff is just as uninspiring. They offer a halfhearted greeting when you walk in, but beyond that, they're completely disengaged--mostly standing around with their arms crossed, looking like they'd rather be anywhere else. Which makes sense because they barely make minimum wage, which is concerning considering how much the owner walks away with year after year. I probably wouldn't be inspired to help customers either. It's pretty obvious that the owner of this store couldn't care less about their employees--or their customers, for that matter. Unless you're looking for outdated clothes and indifferent service, I'd recommend shopping elsewhere. Go shop at the family owned business Richard's in Greenwich much better selection, happy employees and OWNERS!

Darien sport shop seems to have survived the online revolution with help from, you guessed it Santa…read moreClaus. Every year Santa comes and kids line up from across the country to sit on his lap and tell them what they want. In Darien, that could be a new Canada goose jacket (available at DSS) or a new pair of Nordic skis (available at DSS). Maybe even a new Range Rover (not available but DSS can order it). And for the adults who brave the intense December line to catch a glimpse of the big guy, they setup a makeshift bar (no charge of course) with Bloody Mary's, Mimosas, Beer, Wine, all the fixings. Back to Santa, did I mention this guy is the real deal? He claims that he runs a bird seed shop in the off season, lol. Yea Kringle, I ain't buying it. Tell those elves at the North Pole that the socks you brought me in '94 were bull$#&!. Jk I'm a good boy I take it back.

New shop directly across the street is named Scout and these guys are too serious about sneakers…read more If you don't see what you want in store they'll locate for you, globally. Nike/Jordan heavy weights with creative launch policies to ensure you VIP. Don't sleep on Scout.

T This review is…read moredefinitely long over due. Everything in the store is very high quality and I had the single most positive customer service experience I've ever had! Shopping for shoes has always been hard for me. My feet run on the larger side and are very wide as well as one of them being half a size bigger than the other. Shari, the woman who helped me, was one of the most accommodating, enthusiastic, and genuinely enjoyable people I have ever met. I usually don't look forward to shopping whatsoever let alone shoe shopping, and not only did I find shoes I loved Shari somehow made me EXCITED about the entire thing. I was planning to stop in for maybe 5 minutes, but somehow I was In the store for over 4 hours! Shari brought out not only shoes I had asked to see, but also styles and colors that were not on the floor that she thought I would like and that were actually in my size. She also heard I lived near snow and without me having to ask brought out brands that were water proof and all weather boots. I was astonished how enthusiastic she was about the whole process. I actually found shoes I loved which almost never happens. I never once felt pressured to buy anything and loved shopping so much I actually started to shop for clothes as well. She was also very knowledgeable about all the brands they carry. There was a coat I loved that I was sure was real fur and being a vegan I couldn't bring myself to buy it. Shari actually knew quite a bit about the brand and informed me they were a progressive faux fur company that were committed to making high quality products without the use of animals. She knew a lot about the owners of the company and their origins. I found a brand I love which wouldn't have happened without Shari being so knowledgeable about her products. If you have time I would stop into the store just to have Shari help you shop. I know she's moving from the Greenwich location to be the manager at the location in Mount Kisco. She's honestly wonderful and if I could bring her everywhere I shop I would!

Sales associate Denise was, without question, the rudest sales associate I have ever encountered…read more She was unnecessarily rude from the start, and dismissive throughout the interaction. I have never experienced such unprofessional and disrespectful customer service. Completely unacceptable. Absolutely shocking.

I am a runner trying to recover from a knee injury and went into this store for new shoes. They…read morewere super helpful and spent a lot of time with me. I ended up with a pair of shoes that work for me. I highly recommend this shop over the big box stores if you want knowledgeable personal service.

I requested narrow shoes. No one offered to order. I returned sneakers on time in perfect unworn…read moreoutside condition. No one told me they were final sale. To use the $200 credit I forced myself to buy 1 pair of sneakers which do not fit, However, I kept them because I wore them outside. I have tried every sneaker you sell and they are terrible for my feet. Please can you return the remaining $75 credit balance? You have had the money for almost 1 year.

I'm a very satisfied customer since the 1990's. When my knees, hips and feet are feeling painful,…read moreI'll walk into Threads and Treads, explain my problem they will find the perfect fit brand. The owner is very knowledgeable, carefully assessing the gait of the sneaker being fitted. I usually walk in there miserable after using on line retail shops or larger stores where I buy the wrong sneaker and suffer. I walk out of Threads and Treads happy and relieved wearing a new pair of properly fitted sneakers I can wear for fitness for months. I highly recommend this wonderful shop!!! Thank you! Satisfied customer for life!!!!

I'm so glad I chose Small Business Saturday to get my new Sneakers and Insoles! All my info was in…read morethe computer so there was no need for tryons, etc. They even custom-cut the liners! I love shopping at Family-Owned Businesses. They are a great reason why!