Silly me, turned off our heat before we left for vacation. Came home last night to frozen pipes! We have been a previous customer of Jolly's and have been happy with their work. Called early this morning, they arrived 2 hours later and promptly fixed our pipes! Lucky we were able to shut off our water main in time to prevent flooding. Their prices are very reasonable and quality of work and service outstanding. They fixed the leak and went through each faucet/water line in both rooms to ensure everything was defrosted and repaired. So thankful! read more

I wish I could give zero star for them. I had the technician to visit my house and gave me a quote. He is professional in terms of figuring out the cause of my problem. However, he left his plumber wrench beside my bathtub and the wrench poked directly to the floor with two of its sharp ends, leaving a hole in my floor. After that the boss sent someone else to look at the issue for me, but they come to the conclusion that it is due to my flooring's getting rotted. It is really unacceptable that they turned the issue from their fault(their careless maneuver of the wrench) to my fault(corroded flooring). Even if the floor may be rotted as they said, but other areas of the flooring in the bathroom have not been broken. Therefore, if you still want to hire them, pay attention to everything in your house, they won't be responsible for that and will find reasons to make it as your cause. read more

Thanks so much for your quality service and reasonable pricing. I give Rick, the Technician and Jolly Plumbing, a 5+ Star Rating. Thanks everyone for fixing our problem so quickly. It is always a pleasure to do business with Independent companies that truly care about their customers. Mike W., Independence, KY read more

I tried Jolly for the first time about 2 months ago to put in a sink and repair a leaky bathtub faucet. They left pipes all around and were dirty. They didn't caulk the sink to the wall properly and it started separating immediately. The part of the sink that plugs the sink wasn't installed properly and so I have to manually go under the sink to use it (I tried to fix it, but I'm not a plumber). And, the faucet for the tub they "fixed" is now leaking badly again. I wasn't impressed. read more

Jolly installed a tankless water heater for me. The crew was on time, respectful, and went out of their way to do excellent work.

I had a clay pipe that busted on me. So I had Jolly Plumbing come out dig out the pipe and have a new PVC pipe put in. They also agreed to connect it to the city sewer line for me. We shook hands on it and and when I came back from work later I found out that they did not connect the pipe like we had discussed. So they had already charged me once to dig the old clay pipe up and put in the PVC. Then they went and charged me again to connect the pipe to the city line. So total job was about $9k. I felt they should have kept the original agreement we had. However, they charged me again to dig up the PVC pipe to connect to the city line. Original job was going to cost me about $7k. So I was amazed when they charged me extra for something that should have been done the first time. I will not recommend Jolly Plumbing for anything. They will over charge you if you are not careful. read more

It is late and I am sick because my house smells awful. I was so excited to have Jolly Plumbing fix a problem in my house and now my house has smelled like rotten eggs and they did not do the work they said they would. read more

Just used them for the first time and was blown away. Top notch service from start to finish. Called to schedule the appointment and had availability to fit me in within the next 24 hours, although I asked for a few days later (my request). Received a phone call from the rep 30 mins out from the appointment and a text confirmation he was on his way, with a picture of him so I'd know who to look for. Rep was awesome, very knowledgeable and professional. Assessed everything gave me the quotes I needed and when I went to pay for the service call he said they do free estimates/ up front pricing... meaning no service call change. This was totally unexpected and greatly appreciated. Will be using them in the future. read more

Jolly Plumbing is the best in the business! Ive used them many times and have always had great experiences! The plumbers are always nice, knowledgeable, and communication was great!Thanks Jolly Plumbing! read more

Very professional... 24 hour service is the best. We had major plumbing issues the other night and they were quick to come out late on a Friday night. The plumber was very respectful and professional and we would for sure use them again. Pricing is great. No complaints here! read more

My 88 year old mother called Jolly to have a drip fixed in a bathroom sink. She said they put a black washer in it and were gone within 20 minutes. They agree with the time. They say they replaced both cartridges and the aerator. Either way, they charged her $328 for 20 minutes work. I thought it was a mistake and called them. No. That's the correct price they said. They said they're not always the cheapest. With that I agree. Never again! read more

We hired Jolly Plumbing on 2 occasions within a month. The first time went great. (We thought) The owner Brady Jolly even showed up with a breakfast order that had been accidentally texted to him and not my brother. Our cistern pump which had a brand new motor then burned out within a few weeks. The issue the first time was "it just needed to be primed". Priming is essentially pouring water into the pump until it builds pressure and all air bubbles are gone. $265. Fine. So, we call Jolly for a new estimate on installing a new pump. $1400. They tell us that if we purchase our own pump the cost will drop $600 ish dollars. I went to tractor supply and bought their top of the line $300 cast iron pump. Installed it myself. Couldn't get it to build enough pressure after running it for maybe a total of 20 min with water on, never got hot etc. Turn off pump at breaker, unplugged...call jolly. One technician was supposed to show up. Three did. One of which was so rude that I had to walk away and send my wife downstairs. I later find out that this man isn't even currently employed with Jolly. So, the actual Jolly technician says all I needed was to flip the switch to 115 from 230, and I "installed the pump PERFECTLY". $125 for 10 min, but oh well we had water!!! 2 hours pass and water goes out. Pump burned out. Brand new $300 pump. Call Jolly, technician says our pump was "on its last leg" Ummm...it was new out of box and don't you think that would be something you may mention to me as I'm signing a days worth of pay over to you? He also stated that the pump was running when he arrived. LIE. My wife had to show him where the breaker was and everything. Zero integrity. Lying for no reason. No water. Children in house. No money left to fix this. Jolly representative Randy even laughed on the phone when we called. No refund of any kind. Nothing is funny about this. Thanks Jolly. You're great. Jk read more

one word - UNPROFESSIONAL according to these other "reviews" i must of gotten jolly plumbing on a really really really bad day. i had a problem and called jolly and they "tried" to help but with all the problems i had just dealing with them and the sub-par work they did do and the hassles i went through to get things done , i will never deal with them again. they offered to come back and make right what was wrong but after experiencing their handiwork , i do not want them back in my house again. had i did a little research before contacting them i would have found that they are not accredited by the BBB and the complaint on BBB is very similar to what they did to me. and i had some facebook friends say that jolly did shoddy work and overcharged them, which also happened to me. well , lesson learned , do not use jolly plumbing read more

This was my first time using Jolly. I went with them because of the reviews and i wasn't disappointed with their work. Needed drain unclogged and new sink for wash machine waste. It was easy to schedule and the right decision to use Jolly. Brett was very professional and respectful. It wassn't an easy task because of an old house. Brett was up front and explained in detail waht needed to complete the job. They helped me with a discount because i am a veteran and that goes a long way. read more

I want to say thanks to Josh Dixon he knew exactly what the problem was he tackled the problem adequate fast and he got me back on my way to my day .with no worries I recommend this company if you have a drain problem in your basement backed up water overflow something went down the drain they are very good at detecting what it is and they will go straight to the problem I'm glad we have a nice Service Company like this still around they are very very reasonable and I would definitely recommend this . give them a call first .thanks again Josh Dixon this is me Lee Johnson in Kentucky .and thanks for the family business that you all still are around so thank you all guys too read more

Had Jolly come out for an estimate for sewer backup near the street on a Thursday. Eric came out and said his camera wasn't long enough to put in our line and said he would contact the city and have them check their line from other side of the street. Didn't hear back from them so I called them on Monday and left message. Eric finally called back and said estimate was $4800 (he still had no clue where problem was because they never put a camera down there). Contacted another company (Morgan's) who came out on Tuesday and he did his work properly and discovered that the busted pipe was actually caused by our neighbors sewer line that connected to ours. He spoke to the neighbors and showed them what he found via camera and the neighbors agreed to pay for it. Had we used Jolly they would have dug down not fully knowing what the problem was and charged us for something that wasn't even our sewer line. This company did absolutely no work. The original guy who came out was extremely lazy for not doing what his job is. How he's even employed is beyond rational thinking. Due to his lack of work and laziness we'd be out almost $5000. I DO NOT RECOMMEND JOLLY'S. read more

Two workers today to clear sewer did great job. Need to go out and get paper that desolves faster and not so thick.

I've had Jolly out twice now, both times I was very happy with the work done and didn't feel like I was overcharged as I have with plumbers in the past. Wouldn't hesitate to recommend them - I actually did recommend them to my realtor for other clients of hers who may have plumbing issues. read more

Gas Hot Water Heater started leaking on a Friday afternoon. My wife had a Christmas Party scheduled for Saturday with (28) people. I've had one go out before and it wasn't pretty messy. My daughter, Andrea Whitley suggested I call Scott Sharrock at Jolly Plumbing. . Two hours later Cody and Andy were at my door with new heater. They were very professional, did a great install, cleaned up afterwards and doubled checked everything before they left. I would definitely recommend them for any plumbing issues. Thank you very much. Wife was very pleased. Tim Bennett... read more

Great work, but more importantly they showed up in a timely manner. They gave me an estimated time of 2-4:00pm, but we're able to show up around 11:30am! The price was reasonable and I didn't feel swindled, no complaints here. read more

I have worked with Jolly for years and always have had a great experience. They come any time I call. Their service techs are polite and knowledgeable. The cost is competitive and their work is good so I just go straight to them. read more

Andy Franzen showed up on Easter within 1 hour with a helpful and happy attitude. Fantastic experience!

Ridiculous.. unresponsive. Bogus company.. not sure what else I can say since they do not seem to care about your business

When my sewage drain backed up, Jolly Plumbing was at my house in less than 12 hours. They were able to clear the drain, remove an unused toilet and cap that line. They were knowledgeable, friendly, quick and through. This was my first need for a plumber and I can definitely say in the future, I'll always use and recommend Jolly Plumbing. read more

We had them come out to look at our Leach Field, 4 weeks ago was told they would get back with us. It's been 4 weeks still haven't heard anything from them. I've called twice since than and was told again they would call us back. I'm still waiting read more

jolly plumbing is a great plumbing service..we needed help and they came right away. installed our hot water heater the next day..cleaned up everything..Thank you Donald Burton and the young man with you for your good service..I would recommend Jolly plumbing to anyone..thank you read more

We recently built a new home with a septic system and have no experience with that at all. We called AJ Jolly to have to the system pumped for the first time. They sent a technician name Damien. I'm so glad they did! He was very professional and explained everything he did, how the system works and provided some information on how to care for the system going forward. I would recommend Damien and AJ Jolly to anyone! read more

New to Cincinnati and used Jolly plumbing for an inspection on the house we bought, based on the recommendation of the realtor. Several months later we called them again for a plumbing issue. The plumber that came was great and was very thorough. He double checked something "just in case" and ended up saving us several hundred dollars on what would have been an unnecessary repair. I would highly recommend Jolly Plumbing. read more

We recently discovered that our master bathroom shower had a leak under the shower pan and had been going on for a long, long time. We decided to use our homeowner insurance to have it repaired. The damage was so extensive that it would require mold abatement, reconstruction, dry wall, tile, carpeting, the works. A friend recommended Jolly to us and what an excellent recommendation it turned out to be. They took care of everything--including coordinating with our insurance adjustor (they even used the same computer program to calculate the cost of damages). Thanks to Jolly, we did not have to work with multiple contractors, they handled all the work. And the work was excellent as well. We would highly recommend them for any restoration project. read more

Called at7:55 am the morning of 11/13/17 to make an appointment to have main drain cleaned out. Talked with Scott and told him that it's wasn't that long ago that I had there company here to have same problem repaired. He said that there wasn't any guarantee to service because it was caused by tree roots. He set me an appointment up for between 2-4 that afternoon. At 3:45 I called to see if I was still on schedule and the lady I talked to said that it showed my appointment had been completed that she would check service representative and call me back. After 30 minutes passed I called them back and talked to a different representative and he said something get messed up and he would get a service tech here in about an hour. Very poor service. read more

tried to call for emergency service for my sisters house and no one could come until 3-4 days later. So much for 24/7 service

Needed a sump pump installed. Gave me a quote, showed up on time. The plumber that showed ended up needing to do some customization for the installation. Spent at least 2 hours on the job, but charged for 1 because that was what was quoted. How often does that happen? read more

We needed a plumber to replace a toilet, fix 2 toilets upstairs, replace the main valve for the house and fix the outside hose faucet that leaked. Jolly Plumbing estimated the job at about 3 hours but our gentleman did it all in 2 hours. I highly recommend them for any plumbing work - our plumber was fast, courteous, very efficient and worked cleanly - no messes. We are more than pleased with their work and will not use anyone else for our plumbing needs. We are from Arizona and don't know if we are related but that wouldn't matter anyway - their work speaks for itself. High quality at a very reasonable price. read more

Couldn't be happier with the service we got from Jolly Plumbing. After calling all around for water heater installation, Jolly Plumbing gave us the best quote, and were the most straightforward and no-nonsense of the bunch. They arrive on time, were courteous and thorough, and didn't try to up-sell us on anything. I'm relived to have a reliable plumber should we run into future issues. Thank you, Jolly Plumbing! read more

We had a unfortunate water leak under the sink in our party room late last Thursday. After turning the water in the house off my wife and I looked on the internet for a reputable plumbing contractor. After looking I decided to call Jolly Plumbing due to the fact that they offered 24 hour answering service 7 days a week. To my surprise the receptionist answered my call on the second ring. I told her about my problem and I also requested an early morning service call as I had a 2pm Doctors appointment. She assured me that that would not be a problem. I left my cell phone number with her. I received a call a 7am from Jolly Plumbing and they assured me that they would have a specialist at our house between 10am and noon. He arrived at 9:30am. Within 30 minutes he fixed our problem. The invoice was very reasonable and I want to assure everyone that if you have a plumbing problem, Jolly is the place to call. Barry, I own my own business and we as you do promise great service. I congratulate you in developing such a reputable firm. read more

I'm a disgruntled customer. Ten years ago, I purchased a farm that has needed a lot of plumbing, a subject about which I knew little about ten years ago. I'm not exaggerating to say Jolly plumbers were here, on average, every sixty days, for years. I like their plumbers because most know what they are doing when it comes to rural plumbing - cisterns, irrigation pumps, pressure tanks, etc, and they almost always had the materials they needed on the truck. Four or five years ago, the founder retired and passed the business to his son. Now everything is much more expensive. Even if I tell the dispatcher what they'll be doing when they're here, they still show up without the common fittings they need and have to go back to the shop for materials. Fortunately, I've learned a lot and don't need to call them as often. Meanwhile, I'm looking for a new plumbing company. Here's a tip: even if it's a simple plumbing task, get a Jolly employee to give you a quote first. read more