Update, I've called 3 times on the status of my refund. I was told the first time, "no problem"…read moreand was informed that I would receive a text message with confirmation that my refund was being processed. The second time I called, I was told that that they wanted to process my refund through a money gram (or order, I can't remember) and that they would need my address. I told them that I wasn't comfortable giving out my address and was hoping that there was another way to process the refund electronically (since I transacted the service through square). The person I spoke with said (begrudgingly), "okay, let me talk to my supervisor and I will give you a call back within 24 hours". I was curious about Square's refund process, so I called them and confirmed that the business can absolutely process electronic refunds via the square app as long as it's done within the first 120 days - the business would even get a refund on their transaction fee if they did it this way (a true win-win). 48 hours later, I had not received a call... so once again, I called. I spoke to the same woman (I believe) that I spoke to the first time. She seemed shocked that I hadn't received the refund yet and told me that she would reach out to her supervisor to get in contact with me and hopefully solve the issue today. I thanked her for her help and communicated my frustration about being tossed around and not getting any formal assistance with my request. She then went on to say that she is just the receptionist and has no control over my request being fulfilled. She assured me once again that she would give my name and phone number to her supervisor so that he/she could call me back.

Great service, driver was on time and his car was very clean. The lady that answered the phone was…read morevery professional and answered all my questions.

Website doesn't work, push zero to speak to an operator, that doesn't work either. No way to get a…read morehold of them.

Daniel at Rapid Cab was great to deal with. His customer service & communication was top notch!!!…read more We were picked up in a very nice town car, he was there & waiting ahead of time both times we used Rapid Cab. We will definitely use his service when we come again. Highly recommended ​

The best. Jessica has been so incredibly helpful to us on our last two trips booked through her…read more Both involved airline delays and more time than expected spent in airports. Jessica was cheerful, efficient, and unbelievably helpful and immediately booked us on different flights (and booked us a hotel when the delay included an overnight stay in Dallas). It was FABULOUS to have this type of assistance and truly turned what could have felt like a stressful nightmare into a relatively minor inconvenience. I cannot say enough wonderful things, Jessica is the best!!

This was the first place I called to start my husband and I's travel plans this fall. One lady…read morethere started emailing me and provided information but was not knowledgeable about anywhere to stay, excursions to take, and was not overly helpful. I worked with her though and was finally getting the plans ready to pay for when she stopped progress and said the company needed $200 before she could do anything further or research any more details. Come to find out that was way higher than any other place, and because of this, I called the Bursch Travel Agency in Gillette who was way better, more helpful, and got every detail right on my trip before asking for money. I'm happy I went with Gillette's Bursch because everything turned out perfect, and I did not make all the progress just to have it stopped because of money. So just a fair warning that this company cannot look up more than a few things without requesting money.

I highly recommend this company. The car we rented for a week was affordable, comfortable, easy to…read moredrive and worked like a brand new car. The folks at Black Hills Car Rentals picked us up at the airport and after we returned the car, they took us back to the airport. Easy and quick.

Some great stand up people! I originally went to Enterprise to rent a car, took an uber there but…read morewhen I got there they had nothing available for me to rent. They recommended Black Hills Car Rental and I'm glad they did! These guys were amazing, no hassles, nothing complicated. Just needed my Driver's License, a credit card, and my insurance policy number and expiration date. The process was so incredibly easy. I also loved the adorable cherry red Kia they gave me. It was in perfect condition, the car was clean, had no odor, and most importantly it drove well. Literally no complaints. Anytime I'm in Rapid City, Black Hills Car Rentals will always have my business!!

The owner is very accommodating. He has met me at the airport and let me leave my rental car at…read morethe airport. I'm coming back to Rapid the end of this month and plan on renting from Casey again!!

These guys were great!! We were in town on a motorcycle when a snowstorm came through. Casey's…read morerented us a little VW Jetta for the day! It was awesome to get to still see the Black Hills and stay warm!

If you're flying into or out of Western South Dakota, Rapid City Regional Airport (RAP) is about as…read morestress-free and smooth as airport travel gets. As the primary gateway to Mount Rushmore and the Black Hills, it strikes the ideal balance between modern amenities and small-airport efficiency. You will likely breeze through security given the single concise terminal layout, so you'll never have to worry about endless terminal walks or overwhelming crowds. TSA lines generally move in minutes, making departures remarkably low-stress. On-Site Rental Cars and counters are right on the ground floor near baggage claim, so you can grab your keys and be on the road toward Custer State Park or Badlands National Park shortly after landing. Post-security, the tap selection actually highlights local South Dakota craft beers (like Lost Cabin and Firehouse Brewing) alongside standard grill fare and Cinnabon treats. Pre-security, there's even a small outdoor green roof patio to catch some fresh air before your flight. The post-security gift shop carries actual regional products--think local bison jerky, Black Hills gold jewelry, and national park souvenirs rather than just generic airport junk. Clean, quiet, and user-friendly. It sets the standard for small regional airports--you can easily arrive an hour before your flight without sweating it!

Nice, little (only 7 gates!) airport about 10 miles (20min drive) out of Rapid City. I like that…read morethey have pictures of the local sights to encourage tourism. I do wish they had something other than the generic little airport deli/bodega and Cinnabon to eat, but since the location is close to the city, you should eat before you get to the airport. Very friendly staff, and the place is kept clean. There's more than ample seating, and they have plenty of charging areas. Rental car companies have counters by the baggage claim area, and the cars are parked in the adjacent lot.

Great sevice, will get you to Sturgis and back to Rapid City when you need. Great drivers, great…read morecustomer service and outstanding pricing! They even have cheap beer for your rise to and from! Highly recommend this shuttle service!

This was a convenient location and everyone I interacted with were friendly and professional…read more Having this location here saved us a trip to Rapid City and we were able to see Crazy Horse Memorial on the day we arrived. We also stayed at the RV Park behind their mobile location. Mahalo Shane for your excellent service.

All fine until the return. They wanted to charge $35 to vacuum inside, so we did it ourselves…read more (very strange) Then they were too busy to check out our vehicle and said we could leave. When we were 250 miles gone, they called and said they were charging $500 damage for a dent on the hood. Total BS since we checked the car over ourselves. They sent before/after pictures from an unrelated date. Then they corrected themselves, changed the date, and sent different "before" pictures. Very sketchy people. Stay clear of TEAM AUTO. Clearly they are not the A-TEAM