I cannot accuse Mike and Jones Motors of unethical behavior, but am disappointed enough to write the first review I ever have for anything, including restaurants (I just don't go back). This is different - there is a lot of money involved, not to mention loosing the only transportation you have for extended periods of time. I bought an '02 Acura MDX from them; I like that SUV (I had one before) because they are reliable and well made. However, I knew that the first few years Acura made the SUV ('01,'02',&'03) they had problems with the transmission failing within the first 100,000 miles. The MDX I bought from Jones Motors, which had 96,000 miles on it, had been traded in to them because the tranny had failed. I was told that they repaired it themselves, with guidance and updated parts from Acura meant to address the original design flaw. While I was looking for an '04 or newer Mdx so as to avoid the tranny problem, this car was in good shape, with a (supposedly) rebuilt updated tranny, only 96,000 miles, and at a good price! ( I know, you get what you pay for; If a deal seems to good to be true, ... etc.). I stressed to Mike that I traveled a lot and needed a reliable car to make a living - what gaurantees did I have? He said that the new tranny was gauranteed (by Jones Motors) for 12,000 miles or 12 months (pretty standard). Also, that if there was a problem, the gaurantee only applied if I brought the car back to them (I live in Colorado). So off I went to my work - and of course, paying particular attention to any issues with the tranny. Around 9,000 or 10,000 miles I noticed the tranny fluid getting low sooner than it should, and it seemed to not be working as smoothly as it had, but I wrote off to being hypersensitive and paranoid, so stayed working and started planning for when I could take a week or so off to drive to Mesa and have them look at it. It soon became obvious something was wrong, so I took it to a nearby Honda dealership and asked them to flush the fluid and see what was going on. In short, the tranny was chewing itself up; full of metal shards. I called Mike at Jones Motors, but by this time, the milage was around 15,000, past the warranty, although it was less than 12 months. In questioning Mike about the car before I bought it, he told he spent about $1,500 repairing it (that should have been a warning sign to me). Since the tranny was out of warranty and probably wouldn't have made it to Mesa anyway, I had the tranny rebuilt in Colo. at my expense, ($4,500), and have put another 20,000 miles on it in the past year with no problems. I called Mike after the repair and discussed the fact that if I had noticed the problem just a few thousand miles sooner, and lived in S. Az., then I would have brought it to him while still under warranty and he would have been out at least what he spent the first time ($1,500) and probably a lot more, since Jones Motors obviously didn't fix it properly the first time. I emphasized that the car was no longer under warranty and I understood that Jones Motors was under no legal obligation to compensate me, but I asked that he contribute $1,500 towards the $4,500 repair bill ( my reasoning was that he would have spent at least that amount had I got the car to him earlier). While discussing this, I emphasized that a properly repaired Tranny would not have chewed itself up within 12,000 to 15,000 miles in 10 months, and he acknowledged that they were not "transmission experts" said he would talk to his brother and think about my proposal and get back to me. I emphasized that all things considered I wasn't asking for much and that it would an inexpensive way for Jones Motors to "do the right thing". When I didn't hear back I called on numerous occasions sometimes getting Mike on the phone; sent e-mails documenting the whole experience, but nothing has come of it after a year, so I am giving up on them, and writing this review. read more

Mike Jones is amazing!!!!! His Head Mechanic Alex is truly great!!!! When I was having problems with my car thinking I would have spend a couple thousand in repairs , He found out the problem with me paying way less. He had it up and running and I'm very happy with the service that they provide. Highly professional and Honest!!!! I would recommend Mike Jones to anyone needing a car or repairs. Alex you're AWESOME!!!!! Thank you Mike for the work that you do.Also Ms. Kristine handles the front office, Very professional!!! You guys are awesome !!! read more

I worked with Mike Jones @ Jones Motors to buy my last car. He worked with my on the Make & Model I wanted, the colors I would desire, the mileage I was willing to accept and features I wanted on the vehicle. Jones Motors and Mike got me exactly what I was looking for at approximately $4,000 - $5,000 less than I would have paid at a dealer. The best thing was...I got a new vehicle that had never been titled!!! Great work Mike. I will definitely use them again to sell or buy my next vehicle! read more

I recently had the pleasure of purchasing a car from Jones Motors, and I can confidently say that it was the best car buying process! From start to finish, everything went smoothly, no pushy sales tactics.. just genuine assistance. The paperwork process and financing process was a breeze thanks to Mike! Even after driving off the lot, Mike continued to provide excellent support in helping me replace a damaged usb port. 10/10 would recommend Jones Motors if you're in the market for a new vehicle! read more

The guys over at Jones Motors are the very best. My family and friends have literally bought "hundreds" of cars from Jones Motors and we all keep going back. Always fair and easy to deal with. They have a great selection of cars and if there is a car you want that they don't have...they will go and find if for you. They also now have a great shop to bring your cars into. If I could give 10 stars I would read more

This place is great. I got a great deal on a truck after going to many different places. Several thousand dollars less expensive here. Customer service was great and very nice to go to a car dealership and not feel pressured. I also brought my old car here for servicing and noticed the price of service and was way better than the guy I used to use. I will be bringing my cars here from now on. read more

Mike and Shane are truly the Best in the business. Fair , honest and full of Integrity. We have purchased numerous cars over the years and have always been treated with the utmost respect. Their new facility is Top Notch ! Go check them out. If they don't have the car you want... they will find it for you. THE BEST! read more

Thoughtful service from a trust worthy family friendly business. I must say Mike Jones made my car buying experience a pleasure!!! They had the exact car I wanted with the extras I was holding out for and low miles to boot! I would recommend Jones Motors time and time again :) Thank You!!! Lulu read more

We have been buying cars from Jones Motors for years, SUV's to Prius, you name it Shane Jones will help you buy it. Always a better than fair deal with excellent service long after the sale. Friendly, honest and resourceful are three words that describe my experience with Shane Jones! read more

This place is the best. Their expertise is unparalleled and their customer service is second to none. Knowledge, respectful, and trustworthy. I couldn't ask for a better experience! read more

We bought a car at Jones Motors and the process couldn't have been easier with friendly and efficient service. Will definitely buy from them again. read more

I would never buy a car anywhere else! They have the best staff and a great selection of cars to chose from - Thank you for a great car that I love read more

Shane Jones made it right and paid for the repair on my vehicle thank you for standing behind your vehicle I really appreciate it

Great prices and great customer service I would definitely would recommend them. Love the indoor car lot.

Great place, honest people, the best service and experience. Next car will also be from Jones Motors!!!