My family has owned a private houseboat and has had a moorage slip with Jones valley for years. My dad asked to rent a boat today because our houseboat broke down and he was told no and hung up on. He also asked the Jones valley tow boat to tow him one mile, and was refused help. He's stranded on the lake right now, and the place WE PAY TO KEEP OUR BOAT refuses to help. Do not waste your time with this resort. read more

Update-- They paid for our fuel to make it up to us. Thank you Jones Valley. We had a great time. They even sent a repair man out to us in the water where we were to fix our toilet two days in a row when it kept not working. Replacing the spinning blade finally did the trick. Thanks for taking care of your customers (despite the lack of full staff due to government programs paying people but to work. Stop voting democrat, guys and gals!) 2-5pm check in and get in the boat time??? We didn't leave the dock until after 7pm despite showing up just a bit after 3pm due to poorly kept up boats, only one guy on quad squad, no one to do orientation, not enough employees in general (thanks democrats and your failed policies and failed covid policies and unemployment giving entry level workers no incentive to work). We pay quite a bit... Hire people. Offer more. Vote democrats out! We got off the dock so late we lost a day/afternoon/evening of expensive play time. Unacceptable, and not any thing choose to customer service. Ryan the dock manager is busting his butt to make things work, but not really anyone else... He's even running up a down the dock in 110° weather constantly trying to get the meager crew to do what's asked. Dan and Mike in management, please do what's needed. Let's see if they make it right with us and I'll update my review. read more

My family rented the Corinthian houseboat for seven nights. The boat was beautiful and we had the best vacation of our lives. When we arrived we checked in and their team loaded our belongings up and took them down to the boat so we did not have to lug everything down and that was wonderful! We loved being able to pull up and camp wherever you want! The boat was clean inside and out and beds were comfortable. It was nice they had trash bags, Ziplock bags and dish soap /dishwasher soap for us. We only had a couple issues, one day we could not get the water to work and the other day our toilet was not working. Both times we called the office and they sent a very nice mechanic to come assist us and fix the issue. Everyone at Jones Valley was VERY KIND and very helpful (Except Sarah) . A special thank you to Ryan the manager for going above and beyond to make our trip so special. Can't wait to go back! read more

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Great service!!! All employees are friendly and helpful, boat was clean, great help from the guys moving alllll of our things from the cars onto the boat, then taking it from the boat back to our cars. Definitely recommend Jones Valley for your houseboat trip!!! read more

My fiancé and I rented a houseboat from Jones Valley with a handful of our friends for our Bach party and we HAD THE BEST TIME!!! The escapade fit 16 of us comfortably. The staff is so nice and accommodating. They had us in and out of there as quickly as we could sign papers and load our stuff. In fact, our AC unit went out and they immediately sent their mechanic (who had the day off) out to fix our AC promptly. They even went as far as reimbursing us for the inconvenience. Shasta lake is so full, we took the boat up the McCloud arm and it was so beautiful. 10/10 recommend Jones valley resort for your next family friendly weekend or party boat. read more

Jones Valley Resort - Boating Near Me - Redding, California

Our boat (no 501) was obviously old and dated; mostly clean. I saw a few cobwebs here and there. The guide book for operations was lacking severely. (Included a page of QRC videos--NONE worked.) Poor instructions and incredibly they don't answer the phone after 4:30 pm even in an emergency. (We we're listing aka tilted) Thankfully the sheriff was able to assist us. That is pretty damning in my estimation. Service at dock was very slow and very disorganized. Lack of communication on procedures and expectations. Only two people appeared to know what they were doing, respective to their jobs; Tater the guy at the dock and the guy at the parking lot. Otherwise, it was a complete joke. Bbq didn't operate properly. Knobs were attached incorrectly. Ice machine never worked. Refrigerator and freezer shelves were broken. Some were missing. So much for a 24 sqft fridge when you can't utilize it all. Broken chairs. Beds were awful; bring your own sleep mattress for comfort. Crappy TVs with vhs access? No thanks. Some rooms were incredibly hot; windows were far too small; or had none. We were lucky and brought an extension cord that allowed us to charge items outside the kitchen. Otherwise, electricity is not accessible. The lake was awesome. We won't be renting from these guys again. read more

Where to start... first I want to say that Bob, Tom, Chuck and a few other guys that assisted us with luggage, were courteous and worked hard under that hot sun. However, we rented the renaissance boat for 7 days. On the second night the jacuzzi stopped heating. We were persisted to make it work, on the third day our brothers banged the shit out of the heater and luckily it started up, we enjoyed it for a couple of hours. We called ahead, the following day after setting off for the marina. The crew declined doing the mid week service (fuel, check water, sewer tanks, etc.) we got stranded no service middle of storm...never again. I even gave up on this post read more

The boats are old, dated, and the staff does not give a damn about your experience honestly. Out of everyone there we had two people who were actually helpful. Tater was the person who showed us the boat and overall was really helpful and knowledgeable, if it weren't for him I feel we would have felt 1000% ripped off, but instead we only feel mostly ripped off, so at least there's that. The day we were supposed to check in, it was apparently the busiest day of the year. I was told this by a surly woman behind the reception desk. There are no COVID regulations enforced here. It's mostly just a ton of Karen-types being assholes to the staff, and the vibe is proper trash. My group came for a birthday. We're all in customer service to some degree as restaurant/bar/event managers. We deal with jerks every day, so it was really a conscious effort to be understanding in this situation. It was super hot, everything was chaos, people were being assholes, the last thing we wanted to do was add to this shit show and make things harder for the staff that was clearly busting their asses in 111°F heat and insane circumstances. Original check in time was at 1PM but moved back to 4:30. The GPS took us to another area with janky open wires hanging out of the side of the jagged rocks, an abandoned van that said "houseboats.com" and a phone number that's not in service. It was like we were on another planet, a pair of empty children's shoes in the dust, no one available in the office, just super weird. There were other people who were also looking for the dock, and overall it seemed really sketchy and we were all making jokes about getting scammed. We finally saw some small signage on a gate that said to turn around. We ended up waiting for our luggage service until 10:30. At night. We asked one guy who said he would help but then didn't come back. And another guy just left and said he was off the clock. We caught MVP Tater at the last minute before everyone went home for the night. There was a wind storm that night so we had to stay on the dock and the carbon monoxide alarms were going off across the entire place because our windows were filling with fumes. The boats were ok, but the water levels are sooo low, if you're picturing a nice blue lake with surrounding trees and nature, it's not that. You're gonna get more like a bit of water in the middle of what looks like a desert. That's not their fault but the pictures are kind of misleading. Regardless of all this, we still had a 9:00AM check out time. We brought our boat back two days later and when we checked out we spoke with Justice (possibly a manager) and he was totally rude and flippant every time we spoke with him (not just us either, he was just kind of a jerk to other customers as well) even going as far as to give us a long sigh after we told him what happened and just said "so what do you want me to do about this?" Like what the hell? Like I said, were all managers of businesses so, as a professional, who the hell talks to customers like that? Honestly not shocking after everything else... he didn't really seem to care about anything we said and more or less acted like we were being assholes. In retrospect I WISH we had just been jerks cause it seems like that's the only way to get anything done around that place. He said they don't do refunds but comped us $200 off our $360 gas bill. Even though I wasn't super impressed, my partner apologetically said "thank you, it's just yeah we asked a lot of people for help and no one seemed to care" and Justice cut him off by saying "YEAH-- we've already discussed that, sir." While not looking up from the paperwork. Asshole. Real talk, this business is worried about saving $160 by giving us some bullshit comp. I have a feeling this company is broke as hell and barely hanging on which would explain the piss poor attitudes of their management, and the fact they haven't updated their curtains since 1991. Just save your money and go literally anywhere else the next time you want to vacation. We were going to come back for a bigger house boat for my friends birthday in a couple weeks but after that experience with the manager, that was such a nail in the coffin. its really not worth it just based off the inconsistencies of pretty much everything from the contract to the service, the boat, check-in, everything was kind of like wtf is going on? At $1000 a night, get a penthouse or a cabin read more

Jones Valley Resort - Boating Near Me - Redding, California

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Tater + Paula were awesome hosts. The check in / check out process was extremely easy. The boat worked as advertised with no issues - and Tater even helped out locating some spots to check out on the lake. We had people showing up at random times throughout the weekend along with needing wifi to take care of work/school. Tater found a quiet spot with wifi for each of our guests throughout the weekend. I believe this was my 3rd time using JV for houseboating and nothing but great experiences. Can't wait to get back out there! read more

Bucket list adventure! Group of 11 had a great time fishing and sharing experience with family and friends. The crew of the company were kind and pleasant to work with. Had a couple of hiccups but they were johnny on the spot when we needed serviced or help of any kind. Corinthian was a great boat but would highly recommend bringing heavy duty sleeping bag or cushions as sleeping quarters are a little hard to sleep. Thank you for the adventure!!! Sanders Crew read more

We had a fantastic spring getaway with friends on the Escapade! What a posh boat, modern and updated inside, well maintained inside and out! The staff greeted us dockside, and wowed us from the beginning by carting our luggage items right to our boat. The staff was friendly, helpful and seemed to genuinely appreciate our business. The Escapade absolutely exceeded our expectations! Plenty of room for our party of 8, with a well-equipped kitchen, great amenities, and a stellar sun deck with a BBQ and hot tub up top! The 2 larger staterooms, sun deck and living room room areas even had TVs...but who houseboats with great friends just to sit and watch TV?!? Not us! We had a blast! We rented a speedboat for a day and got out on the lake for tubing fun, yep, Jones Valley rents watercraft too! We enjoyed gorgeous late-April weather and it almost seemed like we had the lake to ourselves as we vacationed mid-week early in the season. A houseboat really is the best way to experience the majesty of Lake Shasta! For the money, the Escapade and the amazing staff at Jones Valley Resorts makes all the difference in the houseboat rental experience! I vacationed with a group of college friends 20 years ago with Jones Valley, and they're still top-notch for well-maintained boats and excellent service! All these years later, I'm looking forward to returning in a few years with my kids and know we'll receive the same friendly greeting and good vacation value for the $ by coming back to JVR. Thank you all for making such a great getaway possible! read more

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Just left Jones Valley Resort and had an awesome time from start to finish. Our first time house-boating and the staff was great and professional in explaining everything! I apologize for not remembering everyone's name but the gentleman who oriented us to the boat was thorough, even though we were running late. Jason from the quad squad was super, helpful to us with all our luggage etc. This service they offer is the best! Saving you from hauling all you stuff to the dock when boarding and on departure. Thanks guys! Paula in the marina shop was super helpful and accommodating! Andrew was stellar and so courteous when taking us to and from the marina. We rented the Odyssey for 4 nights and it didn't disappoint. The lake is beautiful and the boat has everything you need. The hot tub is a major plus! Met Ryan the manager and he was also friendly and knowledgeable. Thanks to everyone for making our first trip a very memorable one. We can't wait to come out again!! read more

Jones Valley Resort - Shasta Lake - Boating Near Me - Redding, California

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Do not use this company for house boating on Lake Shasta. Over the weekend I left my car in their parking lot, which apparently is a private lot but does not have night security and my passenger window was smashed and all of my belongings were stolen.This happened to twelve other cars and this is a frequent occurrence with this company since they do not have cameras or 24 hour security. This is a very poorly run company. DO NOT STAY HERE. read more

Terrible service from manager Ryan. Unprofessional and disorganized. Treats his employees and customers rudely. Beware, choose another marina. Never step foot in this place. read more

This boat rental place has pretty bad customer service, is understaffed and did not seem like they wanted to work there. Our boat was kept on the dock for 20 hours, our propane was not filled, our septic tank was full, our refrigerator does not actually get cold, and the Bellamy cover for the roof was unavailable. We were helped, but not with any kind of a enthusiasm and ended up losing a full day due to being kept on the dock and have to make trips back for repairs which should have been made prior to arrival read more

Been to other marinas for houseboats. This was by far the best. Very organized and efficient. They help with loading and unloading your stuff which I was dreading. A tech came out to fix a water pump on the boat and when he left he accidentally popped our expensive water toy. At checkout Ryan adjusted the price of our stay for the water toy. Staff was excellent. I won't go anywhere else. Don't know what all these negative reviews are about. Probably just a-holes that got the same attitude they were dishing out. I had zero problems or complaints. read more

Do not rent the floating turd ! Everything and I mean everything is broken ! No TVs work , stereo speakers blown , trash compactor broke , dishwasher floods, multiple safety hazards that eventually someone will sue over if they don't fix , we paid over $14,000 for a week rental, it's $1,000 each fuel fill up , and oh you have to buy ice because the ice maker doesn't work well it works but I have seen glaciers move faster , and the on deck cooler broken they told us to use it as storage . The list goes on and on and here is the best part now knowing the brochure everything in it is a lie they wanted to comp us $200 bucks . The floating turd two weeks ago rented for 7 grand and it's not even worth that however we rented in "peak season " and paid double super sad . You will find every other marina you visit will tell you your also on the floating piece of crap . Please take this review serious I am not joking or trying to be mean . This review is not personal but business and you would be making a very poor purchase . read more

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Jones Valley Resort is absolutely disorganized about their communications, policies, & book-keeping and I would heavily caution anyone considering renting from them. I lost the full deposit amount and the trip I would have gone on this weekend (9/24), was cancelled due to a nearby Fawn Fire that closed the road to the Marina. I had booked a trip for this weekend back in June. Prior to the last day to cancel with a deposit refund, I tried calling 3 times during business hours and kept leaving voicemails, but did not receive a reply. My group wanted to know if Jones would offer a refund if there was a nearby wildfire the weekend of, which is a common concern in present-day Californian life. I finally get a response from them on the phone, and a woman on the phone says that there would "definitely be a refund or at least a reschedule if there was major wildfire, but that wildfires are never in our area historically". With this in mind, I don't cancel the reservation ahead of the deposit refund deadline. Fast forward a couple of weeks, the full amount of the houseboat is due. Jones is proactively calling me to remind me to pay. I re-confirm the wildfire smoke cancellation, and a different person the phone tells me that per the official policy that "under no circumstances are there refunds due to weather-related or other events". This is a dealbreaker for my trip (which I am planning for a work group). The person refuses to acknowledge that there's been inconsistent communication about the wildfire policy and continues to repeat that there have never been wildfires in the area. It's very dismissive to be told not to worry about a wildfire when you live in California in 2021. I'm told I can't get a full or partial refund on my deposit despite their mixed communication. I tell them that our group will not keep the reservation if there is no wildfire refund. Over the next month I literally receive 6-8 calls from Jones Valley reminding me to submit my payment. Even after I officially sent an e-mail saying I would cancel the trip, I still receive payment collection calls from confused workers who think the trip is stilll on. They do not pick up customer service questions when the customer is proactively calling before the deposit refund deadline, but will hound you on the phone for payment after the deposit refund deadline. I receive two calls yesterday night and today from Jones Valley. I'm confused, because I had cancelled the trip but pick up. They are calling to say that this weekend's trip (9/24) has been cancelled due to a nearby Fawn Fire in Redding that has closed the road leading to the Marina. This is the exact concern my group had and yet I had been dismissed over the phone, being told there are never fires in their area, and that I could not get a refund for this issue. I am still out my original full deposit amount but have also have at this point received a dozen calls from a VERY disorganized resort that just wants to collect your money and dismiss the valid concerns of a customer. Would caution everyone to read these mixed reviews as a red flag. read more

Just returned from houseboating on a FULL Shasta Lake and we had a very special, wonderful week made all the better by the crew at Jones Valley Resort. Parking man Bob is quite the character and special shout outs to Rick and Jennifer. Rick runs a great shop and Jennifer was kind enough to let me use her phone while she set mine up to get their wifi, something that was beyond me lol. The Quad Squad was on it as well. We appreciate you Jones Valley and recommend you highly. read more

Just got back from an Awesome week! Plenty of water!! Love Jones Valley! From the very organized dock crew to the store & reservations(Paula). Already booked next year!!! read more

Do NOT book your vacation with them! I wish we had read the Yelp reviews before we did. My hubby recalled his family using them 40 years ago. A lot has changed in 40 years, but not the boats! Aged to 1977, the boat for which we paid thousands for a four night/ five day rental was in poor repair. Another reviewer referred to their boat as a "floating turd." Accurate. So many things broken, missing, or not as described in the information. We rented an Odyssey class (#86). Wear and tear on a 40+ year old boat is expected, but absolute filth is not. I found bird poop on our mattress, and got out some disinfecting wipes to clean it up. So much black came off of the vinyl covered mattress. Disgusting! I tackled the kitchen island next. I had to wipe it down TEN times before the disinfecting wipe wasn't coated in filth. Door knobs were grimy, also switches, the bathroom door had what looked like poo stains on it, the shower was so gross no one wanted to get in it, more bird poop on the dining table. We had to wash every thing in the galley prior to use. For example, a pasta pot had been put back after a boil over, streaks of pasta starch still all over the outside of the pan. I attached a photo of the greasy, hairy spatula in the drawer. Ewwww! I used half a can of Lysol spray just getting the place so you could touch things. Keep in mind we had planned this trip for my senior in-laws so they could have a CLEAN and COVID-safe get away. What a mistake that was! Our son slept in the ill-named penthouse. It was supposed to have a separate AC unit. Nope. It would get hot up there unless he cranked the AC, but then we were freezing. I guess we should be glad it worked at all. We told him to just open his windows at night, but the screens were missing and he got chewed up by mosquitos. he had to come sleep on the couch, and then move again when we all got up in the morning. We had an engine problem on the afternoon of two day. Our engine overheated, and we also had a warning about low oil pressure. My husband had me call the marina. No one answered and no one called us back for A DAY AND A HALF! He turned the engine off and got it to restart a while later. We moored for the night nearby, and stayed there the next day too. Day four we decided to try and get out of the cove only to see the smoke plume of the Fawn fire. We headed toward the marina and started getting all sorts of emergency alerts on our phones saying to evacuate Bear Mountain Road (the road in to the marina.) We called Jones Valley reservation AND service office. No one answered, no one called back. (Really, not surprising) We finally just went back to the marina. Once there, Ryan told us they had sent home half of their crew (understandable, it's their homes, etc. they need to save). They told us we "should be fine" and could stay at the marina that night onboard, but they were all leaving at 6pm. There was no cell signal at the marina, and we were watching fixed wing craft dump retardant on the fire from the marina, flames and smoke easily visible. We really didn't trust the assessment of "we should be fine" because so little related to the whole experience was "fine" in our opinion. We opted to leave one night early and none of us were disappointed, except for my husband who had wasted a small fortune on our "luxury resort" vacation. We had looked forward to this vacation for months, and it was just awful. I don't think I've ever been so happy to get home! Never. Ever. Again. read more

Jones Valley Resort - Greasy spatula with hair, typical of pretty much everything in the kitchen. Renting from Jones Valley was disgusting! - Boating Near Me - Redding, California

The customer service here is awful. We arrived on time, and waited four hours for the boat to be cleaned. Not sure why we waited so long, as the boat was filthy. The boat was old, outdated, but did come with free chunks of dried food clinging on the antiquated curtains. When we returned the dilapidated spider infested boat, we finally just left after waiting for several hours to check out. The employees could have cared less. Hopefully this place will go out of business. Rent anywhere but here. read more

We thought they were incredibly accommodating and helpful. Very friendly and professional for a high traffic marina with lots of " personalities" of renters, from houseboats to speed boats. Very happy with this Marina staff and suggest renting from them for your lake needs. read more

We recently rented a patio boat for the day at Jones Valley Resort and unfortunately experienced a problem with the boat's electrical system while out on the lake, We returned to the marina and their crew jumped on the problem , fixed it, and sent us back on the lake in about 45 minutes! Not only that they graciously reimbursed us for our inconvenience! We definitely will do business with them again! read more

Our family was looking for a new adventure and we found it. Paula took our reservation and recommended the Escapade with the grill and hot tub on top deck. She was right and continued her strong customer service through final close out. Hard working crew that juggled many requests and delivered as best they could with the demands of holiday weekend. Have to be patient with the process. It was hard to see the lake at such low water levels, the marina has been moved several times and GPS had us in the water. Signage not so great, but staff is. We had everything we needed and the quads loaded and unloaded our gear. Bring tip money. The boats have endured a lot, so you will find missing items, but working dishwasher, full size fridge, trash compactor and coffee maker brought a lot of smiles. The most smiles were from our boys enjoying the water slide (on every boat) and the privacy of the cove we found. The count for sleeping "comfortably" is if every possible spot is filled. We had older teens and single guests that were not going to sleep next to one another. They boys ended up sleeping of rafts in sleeping bags on top deck. The stars are breathtaking amd the breeze divine. The sofa sleeper in the main galley had a lot of mold on the cushions and the couch itself, unusable for bedding. We took the cushions to dry in the sun, so we could sit. The curtains and blinds were filthy and some missing. No blades on the ceiling fan on top deck and at times there was no breeze, so would have been nice to turn on a fan. Strong water pressure in the shower but make sure your guests are flushing correctly. State rooms are hot, plastic mattresses and no circulation. Only one electrical plug that works over night, bring battery powered fans and power strips for phones. We had 2-3 bars of cell service with Verizon. A concerning since phones are needed to call for help in an emergency or help with docking (which is fantastic service both in and out). read more

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They are refusing to refund deposits despite mass evacuations from the actively burning Carr Fire that is the 7th worst in state history causing road closures and killing 8 people (so far) It is barely 20% contained and has destroyed over 800 homes. There is a CA state emergency SOS alert for the area and web cams of the lake show it entirely shrouded in smoke. When you call all you get is an employee who claims a company policy of no refunds and no one in higher management will answer or return phone calls. These are predatory practices taking advantage of a disaster. To be avoided at all cost. Will update this post if any progress is made with management. read more

Rented the Party Cruiser for a family birthday party & it was Awesome! I highly recommend Jones Valley Resort. Can't wait to return

DO NOT RENT HERE! They are refusing to refund our deposit despite there being a raging forest fire less than 50 miles away. They insist that everything is "business as usual" despite the obvious smoke and fire hazard. Even after we explained that one of our passengers suffers from severe asthma, they would rather us endanger ourselves than provide a refund. Maybe they are planning on going out of business after this fire and are trying to pinch away every penny. Why not deal fairly with people and take a small loss, and then get return business in the future? They prefer we lose $5k or risk getting injured. Wonder what my lawyer will think about that? read more

Dan, I've been involved in haul outs many times and know how it works with the trailers. Nothing is easy, but for the guys that run the trucks it is not and should not be a problem. You have a moorage customer..."your customer", that pays promptly every month ( rain or shine) and his boat is taking on water. No one is stepping up to take care of him. Less than a 1/2 day in the middle of the week would take care of this. Someone even coming in early or staying a little late and knocking this out would not be out of the realm of possibilities. This is the type situation you don't put on the back burner. You don't make excuses, you find a solution. read more

DO NOT RENT HERE! I flew from Pennsylvania for my sister's 30th birthday and was really excited about celebrating on Shasta Lake. Then this stupid Carr fire happened and we waited to see if it was going to clear up in time, but it hasn't. Now we cannot use the reservation because someone in our group has severe asthma And cannot be exposed to that level of smoke. We have appealed to Jones Valley and they have given us the run around... preventing us from speaking to anyone with the authority to give us a refund. They are stealing $5,000 dollars from our group. I wish I would have read some of the other reviews here before I agreed to do business with these people. read more

This place is awful. Textbook bait and switch as well. The website features only the newest boats and not the ones they give you that haven't been updated since the 80s. Terrible service with worse attitudes. We were supposed to leave at 4:30pm Friday out of the marina, we didn't even get on the boat until 8:30pm. By then, it was too dark to drive and we had to stay in the marina. If you want an actual good time go somewhere else that's not Jones Valley "Resort." read more

Please listen to all of the terrible reviews here. They are by far the worst marina on Shasta. Bridge Bay is much better, better boats, nicer people. Justice in particular is incredibly rude and unprofessional. Their terrible rating on Yelp is 100% deserved. I won't go into detail but suffice it to say that they left my pregnant wife and infant baking in the Redding sun and when I called to discuss it with them I was hung up on. read more

I think of myself as a pretty reasonable judge of service and how to treat and customers. I personally have been in the customer service business working at restaurants and this was the worst experience I have ever seen or heard of. I made this yelp account to make this review. I have been to other boat services at Shasta but honestly anything would be better than this one. DO NOT COME HERE! First off I had this trip planned booked for may in 2020 and due to Covid we had to cancel the trip. They let us reschedule but had to pay an extra fee to get it moved to the next year and no option to cancel and get our money back. Then when we finally got to go on the trip in 2021 we got there and it was chaos. There were probably 15 different groups there when we got there and it seemed like non of the workers really knew what was going on. I probably asked 6 employees to ask someone where are boat was so we could get it loaded and get someone to give us the rundown for it, and everyone had a different answer or said that they would go ask someone for me and then never came back. The only reason we were able to get a boat after 4 hours of waiting was because I went on to the dock and found what our boat was supposed to look like and asked 3 more employees if we could load our stuff up. When we got on the boat it wasn't fully clean. You couldn't see the bottom of the hot tub and we turned on the facet and a spider crawled out of the sink. We finally got out of the dock at 7:30 after 4 and a half hours of waiting. We then had to drive in the dark for a little and tried to turn on the spotlight to see better but it also didn't work. Honestly everyone on the boat was very angry and upset with the service. We then got back at 9 on Sunday and then didn't get out until 1. Again the service was terrible and no one knew what they were doing. We also were not given a mop to clean the floors like they said they would and so the top deck was pretty dirty. So during the walk through check in they said we would be fined and then realized they didn't give us a mop. We offered to mop it so we wouldn't have to pay the fine and then mopped it ourselves. We didn't make it picture perfect but it was not worth the 450 dollars that they charged us. I had a great time on the trip but every second at the marina was terrible. I would've given a zero stars if possible. read more

Wonderful weekend made part by Jones Valley resort. Houseboat was as advertised and the employees were extremely helpful. Don't bother bringing your belongings down to the dock as tater and the boys will get you all hooked up with their ATV luggage system. Can be a bit confusing upon arrival but you will need to find the path for vehicles leading to the dock much further than it usually is due to the low tide. Park and head on down into the marina to let them know you are there and get all checked in. Enjoy read more

The good- Love the fact that you don't have to lug carts up and down the hill to the houseboat like most places. The meet you at your car, load your stuff and deliver it to the boat. The launch ramp is quick and easy and the marina is nice and seems to have most everything you need. The bad- they are expensive, and parking with your boat trailer can be somewhat challenging unless you are really comfortable maneuvering. I also talked to someone who's Motorhome was broke into over the weekend and cleaned out so security is minimal. We had the air conditioning unit is our boat quit working which was extremely frustrating in 108 degree weather. We did get someone to come out and look at it but it almost seemed like they just assumed we were not keeping the doors closed so the unit iced up. In reality we were very careful to make sure everything was closed because of the heat. We were without air for 24 hours since they could not get anyone out there until the next morning. It made for a long hot day but we were able to cool off in the lake. Upon checking out they offered 35% off next years rental because of the problems which if we decide to rent next year is a pretty great savings. Even with all the problems I would have given 5 stars if the boat had not had tons of big spiders all over the decks. It was a little creepy at night for those of us who are afraid of a few dozen spiders ;) read more

Jones Valley Resort - The Titan - Boating Near Me - Redding, California

One of the worst boating experiences I've ever had. Arrived at the boating dock for our reservation, just for them to tell us that they had no boat for us! 4 hour trip to the lake and they decided to wait until we checked in to tell us there was no boat. After sitting there for an hour since there were no other rentals available at other locations, they managed to put us on a boat that clearly wasn't ready to be rented. Trash and spider webs all over the boat. Terrible customer service and they had little care for causing us issues. Still charged us full price even though we got out on the lake two hours late. read more

Just got back from a week at Lake Shasta. We rented the Escapade from Jones Valley Resort. We had a very good experience, though our friends on one of the more basic boats had a nightmare experience. I don't know if the $$ of the boat makes a difference, or if it's just the luck of the draw of what boat you get, what time you get there, etc. Our experiences couldn't have been more different. Since I obsessed for hours over which resort and which boat to book, I'll detail my feedback in case it helps others. TIP 1: Avoid starting your trip on a weekend. We booked Thurs-Thurs and had no problems w/ check in or check out. The van took us from the parking lot to the marina and back upon return. The Quad Squad carted all of our stuff in huge bins both times. The store was reasonably stocked for a mini-mart. The orientation was reasonably detailed. Our friends rented Sat-Sat. They arrived at 2:30 PM (check in runs 2-5) and didn't get out of the marina until 8! Apparently they had 4 staff no-shows that day. They clearly couldn't handle that many boat turn arounds, with that staff, efficiently, or with good service. It's hard to know if it would have been as bad if full staff had been there. Our experiences couldn't have been more different. We arrived at 5:30 PM, which is late for check-in but they were helpful and we got out relatively quickly. Justice & his whole crew were helpful, friendly & seemed very customer service oriented. TIP 2: Check everything thoroughly. During the walk-through & the orientation person shows you the grill, turn on both burners to make sure they work. Same with the sinks, flush the toilet, etc. Their toilet paper was moldy. Their sink pipe wasn't attached. Our boat was fine, except a door handle broke, which the folks at Silverthorn repaired w/o a problem. Our generator broke for no reason on our last night. We turned everything off except the fridge and freezer to preserve the battery. The stickers in the engine compartment showed the last service in 2018. Our friends' boat had so many things wrong with it, it was inexcusable. Make sure you have a ramp off the back. They were only given a narrow plank, which since the water is lower right now made getting on and off really tricky. Check that your gas and water are topped off. Ours was full, our friends' wasn't. Again, I have no idea if we got lucky or if they take better care of the higher end boats. TIP 3: Make sure you have all your window and door screens before leaving the marina. We left a window that didn't have a screen open after dark once and I spent a full hour killing hundreds of little bugs. Never leave a screen or window open, especially not after the sun goes down. TIP 4: Take walkie-talkies. Much of the lake has no cell service. If you break down, I don't know how you'd get help. On those windy days, it was pretty scary. TIP 5: Make sure you have 4 stakes. Ask for more docking rope or bring your own. We had 2 days w/ 20+ mph winds which made staying "docked" difficult & dangerous. For those conditions, 2 ropes to tie up w/ wasn't enough. TIP 6: Bring your own First Aid kit. They one they provide would be useless if you actually had an injury. We rented the Escapade model. Splurge if at all possible. We are a family of 4 so there was clearly more sleeping area than we needed. When it says it sleeps 15, assume that at least 4 of them are children. The penthouse upstairs is like the back of a camper, up a ladder & has a small door that opens on the top deck. The room is about 3 ft tall, so it's fine for sleeping but you can't sit up. All beds were comfortable enough, even the convertible couch. Did I mention that the boat has A/C? We were there on days when it was 109 degrees. Life saver! There is a full-sized fridge, freezer, stove, oven, microwave, a pull out pantry w/ lots of space, & plenty of kitchen shelves, which were a godsend when being out for a week! The stores are mini-marts so bring what you need. The fridge & freezer took at least 4 hours to start getting cold. Crank both up to the coldest settings from the start. Take everything you need for cooking. Spices, oils, knives if you care about cutting since theirs barely cut. There are plenty of utensils. Having 2 bathrooms was nice. One w/ shower, one w/o but both had toilets. The top deck was great. This makes it more of a boat experience than an RV experience. I loved having the hot tub, though I didn't use it as much as I had hoped. The grill, sink & eating area at the back, next to the slide was also nice. We had some nice, very scenic meals there. We laid out on top of the "penthouse", next to the hot tub, and watched stars and satellites for 2-3 hours every night. This boat is worth the splurge. One thing that was nice about Jones Valley was that they come out & meet you & pilot your boat in. Parking a houseboat can be really tricky, so it was nice not to have to worry about it. We didn't find any other resorts that do this. read more

This is our destination of choice each summer for a blowout summer fun day. Not only are the boats perfect for our large group but the staff is friendly, and easy to work with. They have accommodated our last minute requests to make the day perfect for our needs. I've been to other rental places but this one has it all going on. We'll be back. read more

My review echoes Christine D.'s review of 8/17/2018. We got on the Escapade 8/17/18 for 7 nights. Boat was ready, clean Very well stocked with adequate kitchen items etc.Our our guests were 12, 13 and up to 17 people at a time, finishing with 13 the last 4 days. Everyone found a comfortable spot and we had a blast! The smoke on the Pit Arm was bearable and got better each day. Only caught 2 fish though! The QUAD Squad were great and everyone we dealt with in the store, reservations, on the dock, shuttle van and rentals were all pleasant, polite and made the work of getting on and off the boat and the mid-week trip back to dock, a breeze. I stole some of this from another page. People bring way too much stuff on a houseboat vacation. I recommend that if it is all family, or very close friends, shampoo, conditioner, toothpaste, sun tan lotion, sunscreen, and Aloe Vera - any items that everyone will use. This is shared among the group and will cut out a significant amount of luggage. This goes for fishing gear as well. You don't need eight different tackle boxes, four CD players, six blow dryers, etc.Although there is room for all your gear, it will have to packed, loaded and unloaded. allow everyone to bring one small carry-on type bag of personal items. If it is summer, you'll need bathing suits, a couple of pairs of shorts and t-shirts, pajamas and long lightweight pants with a long sleeve shirt for evenings or sunburns. Each person will also need sunglasses and any medications they require. You will also need things to do at night, like puzzles, board games, cards, etc. Someone should pack these for the group in one box or bin, instead of asking everyone to bring something to do. LINENS AND BEDDING Most houseboats do not provide linens. This means you need to bring with you bath towels, hand towels, face clothes, pillows, sheets and blankets. That is a lot of stuff and takes up the most room. Assign each person on your trip a specific color of towel and bring the matching hand towel and face cloth along OR make sure they are marked with name. After about the second day, the towels are hanging on the railing, the face clothes are soaking wet in the bathroom, and you can't figure out which one belonged to you. It's much easier when you know you have the only red hand towel. Also, bring EXTRA DISH CLOTHS for the kitchen (you will need them) along with several rolls of paper towels and more RV toilet paper. **TIP for toilet. Use a trash bag in a small box in each bathroom for "pee toilet paper". Saves having to go have black water pumped more than just the midweek pump! Do that in your own RV too! On most houseboats, the beds are vinyl-covered cushions, which are quite comfortable, but also very slippery. A full-size fitted sheet keeps you from sliding all over. I recommend a generous supply of fitted sheets for each sleeping area on the boat (usually singles and full-size beds). I recommend sleeping bags, even in the summer, It did get cool last week,as they provide an extra level of cushioning, and allow the bedding to be easily cleared up and put away during the day. This is a great job for the children. Everyone bring their own pillow they sleep with each night at home. FLOATIES, BRING FLOATIES! And don't forget the pump and some rope to keep them all together! If you have a ski boat or kayaks, bring them too! You might want to be ECOfriendly and NOT bring cases and cases of water bottles. Bring your own HydroFlask type bottles and a 1-1/2 gal. sink- top drink dispenser and 3or4 /6-7gallon water jugs. Fill them at the dock before departure and use small boat to go back to refill at midweek. We also used collapsible trash cans lined with trash bags to sort our the recyclables. We discouraged glass containers. THEME NIGHT or MORE. Have a Costume Party!! See our pictures above! MEAL PLANNING This is probably the single biggest job and the easiest to mess up. It requires a great deal of planning and organization. If you read nothing else, read this section. HAVE A MEETING and plan your meals before shopping. The quickest way to start people bickering is to mess up the meals." These are a couple of Additional items one should bring, 2 dish trays,(one for bottom of ramp and one more for top of ramp to rinse off feet before boarding, 2 medium sized cotton bathmats for front and rear door. Folding chairs, the size that fit in a bag. DO Your Research and have fun!!*** Mother Nature cannot be stopped and that's a chance you take with stepping out of bed everyday. The company and the employees all have suffered because of her too, and I feel for those who cancelled. read more

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I don't know what's not working for the employees at Jones Valley Resort, but every interaction with them leaves me feeling sad. From the grumpy mechanic who said that it would help if I knew how to fix the generator in my (rental) houseboat, to the dock master whose only trick seems to be to yell at people and badmouth them to her fellow employees... something is making these folks unhappy. I don't know how to fix a houseboat. I'm not really very good at docking them. Most of your customers are not. I know this is your job, and you clearly don't like it very much. But don't take it out on me. I'm on vacation. read more