Dr. David Spangler refused to take the time to TRY and make my wife's vision better or even explain…read morewhat was happening. He did say she had a lot of scar tissue and that she needs glasses and to follow up with her eye surgeon. In fact,, within 10 seconds of her looking at normal size letters, he gave up, switched to some of the largest letters I have seen, and that is what he based the entire eye screening on for the one eye having issues. I wouldn't even attempt to make that eye see any clearer. So, we thought he was rude but accepted her fate...she really needs glasses. We get the text that her glasses are in, so we both head down to pick them up and she can't see any better. Mind you, two days prior to getting this text, she has a follow up with her eye surgeon where they do an exam and can have her reading and seeing distance without issue. We are told by the staff that the doctor said she will not get better vision than 20/80. I explain to them the experience at the eye surgeon and the experience with Spangler. They have my wife try the glasses for a while anyway. Needless to say, we have returned the glasses, contacted corporate to get the refund of the eye exam...and thanks to a second opinion down the street, she now has a 20/40 prescription and can see again. But the same guy that helped up when picking up the glasses and we expressed that Spangler didn't even try...made a comment that they did not try to get us to the other doctor, Gordon? If you know you have a bad doctor to begin with, why are you letting people be seen by this guy?

Great customer service at this location (JC). My original eye exam and prescription glasses are…read morefrom the Kingsport location. I feel the JC Visionworks is better suited for my needs and is more customer focused. Easy to find from the highway. Don't need an appointment for adjustments or pickups.

I have been going to this practice since before it moved to this location, so decades. The new…read moredocs, Dr. Harrison and Dr. Hunt, have kept the old tradition of extremely professional service. Appointment time was kept promptly, which to me is the hallmark of a well run practice. BTW, some of the whiners giving bad reviews complain about delivery times. All practices (even Wal-Mart and Sam's) are at the mercy of the optical labs. While this has not been my experience here, it's an issue for any optician's office - small or large. Like only 2 companies dominate the market world wide.

After going through my eye appointment. I was told that my glasses would be done in two weeks…read more Never got a call, so when I did call in they told me unfortunately, my glasses came in incorrect. I was told it would be another two weeks. They're trying to put a rush on it. Another two weeks went by, never received a call after two weeks. So I called and they told me that my order was lost in the mail ‍.I again received no call from them. I called to find out if they were in after another two weeks. I was finally told "oh yes, they're in." I never got a call to find out any of this from them! I was hoping for an apology or something from them, but nothing. That's not the only problem I've had with this place. Be careful.

I had a very good first experience. I felt at ease with the Dr and staff. They answered any…read morequestions that I had. The selection of glasses to choose from was great and affordable. I will definitely go back there.

when getting my glasses I had a great experience but one of the pairs got bent so I took them back…read moreto where I got them assuming they would fix them for me but instead I walked in laid them on the counter the man picked them up by the nose piece and handed them to me a proceed to tell me to go to first desk and she would help me but instead she picked them up by the a m and broke them and told me they were already broke and o would have to purchase another pair, I just paid almost $300 for the ones I have and now because she was careless I'm the one who go has to pay again! it was hard and enough to get money for the ones i have! don't go to the JC office!!!

Dr. Carlson's office is equipped with the latest technology to aid in their optical assessments…read more The staff members are always friendly & courteous and the eye exams & diagnoses are thoroughly & clearly explained. Wait time was about 15 minutes. I've been a patient of Dr. Carlson's since he took over the practice in Johnson City & I've found him to be thorough in his examinations and accurate in his analysis.

Got a call 30 minutes or less from appointment time that they were understaffed and could not…read moreaccommodate the contact fitting we were scheduled for. What the heck has happened to this once very reputable business? It has seriously taken a nosedive. We are now going to be a month out from original appointment to do contacts (if they can accommodate that appt). Sad. Your understaffing is not your customer's fault and customers should be notified before 30 minutes to appointment time.