We were stranded in Allegany State Park because our slide would not close. I contacted Mike, he…read moreexplained his service rates, and told me he could be at our site within 3 hours (remote campsite with no WiFi). He showed up and was courteous, kind, neat with his work and EXTREMELY knowledgeable. He tracked down the problem and got the slide working in just under one hour. I would 100% percent recommend his services without any hesitation! Todd and Paula

TERRIBLE!!! You can't depend on this guy. I called and asked if he worked on aqua hot and he said,…read moreyes. I asked how soon can he get here, and he says he out 1 1/2 weeks (hence 24 hr service) so I waited and he never showed up. I called and confirmed and he never ordered parts, but says he's coming. The day I called again he was 25 miles away from me and says he's on his way and never shows up. WHAT A FREAKING FLAKE!! To string someone along like that is unbelievable!! I would NEVER CALL THIS GUY!! What a scatter brain!!

We had Ridouts give us an estimate to add an additional duct run to a room with no heat/ ac. I…read morewasn't so sure that we were able to get this ductwork into this room but they managed to finesse it in and provide AC just in time for the warm weather. Great work, yet again, at a very fair price !! Thanks again !!

I take it that the bad review wasn't an existing customer. They have been my furnace company since…read moreI bought my furnace 25 years ago. Any, and every, time my furnace went out, they were here within a couple of hours and fixed the problem the same day. The last time a repairman was here, I mentioned that I was thinking about shopping around for a new company, because I thought their hourly rate and service charge was too high. The repairman was ADAMANT that their charges were in fact lower than anywhere else. From his tone, although he wasn't "aggressive," I had no reason to doubt him.

I was very impressed with the friendly service. Our mower was repaired in just one day. They also…read morehave a large showroom with a huge variety of equipment. Dave, the owner was very patient explaining exactly what needed to be done. I will definitely do more business here.

I needed my hot water tank replaced ASAP. I called and had same day service, which I was thrilled…read morewith. George and Hunter were knowledgeable, through and efficient. I am very happy with the service that I received. I plan to use them in the near future for other household issues that need taken care off.

I had Pipeworks come out and look at a leak on my inside water service line . It took them…read more Almost 2 weeks to let my insurance company know that they weren't able to fix the leak . Really???

Huge thanks to Jimmy and Katelyn for getting our AC back up and running amidst 1,000 hornets! We…read moredid not know we had a nest just behind our condenser. Thirteen cans of wasp and hornet spray later, we are beyond grateful for their patience, flexibility, and perseverance. Our house full of guests this weekend will surely appreciate you! Thank you- thank you. I would 100% refer them to family, friends, and future residential clients. Sincerely, Pantuso Architecture

Jamestown Heating & Air is now JMI Heating and Air…read moreIncompetence, endless problems, terrible customer service. JMI Heating and Air did the installation of our brand new Navien and Unico systems in our custom-built home last year and we have had endless system issues since. Looking at the installed components, virtually every tech and service person who have been here has said "I don't know why they did it this way". Doesn't inspire confidence. We have had brand new components leak gallons of water on day one. High velocity vents added and then removed a few weeks later in finished ceiling trying to improve function. Air cooling unit froze up repeatedly this past summer and we had to endure 90 degree temps in the house while waiting days for service and parts on a number of occasions. Turns out improper wiring was at fault. The AC still gets overwhelmed on warm days and can't keep up on hot days. Profoundly disappointed. Most recently, we waited over a week without hot water and heat (through Thanksgiving Day) for service on a Navien system only for a no-show, no warning and no follow up since. No call back. No plan. Nothing. I'm furious and so done. Switched to Anderson Shortel for service. They came immediately and fixed the system in fifteen minutes. FIFTEEN MINUTES after a waiting almost two weeks for non-existent follow up. I would urge you to steer clear of JMI Heating & Air.

I had water coming out of an overhead light-fixture during the January 19th Bill's playoff game…read moreagainst the Ravens. It was Sunday night & the snow was coming down pretty good. Even so, the plumber was at my place in under 25 minutes. If they had charged me 3x the usual rate, I would have still been impressed (they didn't). That's the kind of service that is immensely appreciated and builds loyalty.

they are a local "institution" and their service has declined significantly over the years. Used…read moreto love them to pieces. Not anymore. You can call for scheduling and they have to get back to you after speaking to the owner, can't tell you when they will arrive, or when you call to find out "when", they then say "oh, it's today but now he's held up." Seriously. the latest insult was our renovated old kitchen. We'd asked that the old pipes be removed and replaced. the technician didn't want to go under the ample crawl space to do it, so instead jerry-rigged the pipes under the new sink. Yeah, the water pool & pipe leaks in my new cabinetry sure show what a great job that turned out to be. Seems there was also supposed to be a return to address the low water pressure which as of several days later never happened. While the non-locals will rave about their service, there's a reason why the locals don't provide the same raves. Value for their charges isn't there.

Update: As we've been asked a couple of times... Who do we use after our bad experiences with…read moreRock of WNY? We use more of a "jack of all trades" local person and "associates" that do our lawn and snow-plowing. Our dock is a pretty simple setup. Not much less expensive than Rock but no crazy surcharges and great service :)

ROCK goes out of their way to do what they say they will do. They go the extra mile. That's a…read morerare trait today. Keep up the good work!

We needed a few things that required a professional locksmith and were very pleased with Austin…read moreWorks quick service. After contacting them, we had a new deadbolt installed, two locks adjusted and another one on order, all the next day.