My husband and I were looking to buy a travel trailer, and we found one online that they were…read moreselling that we really liked, so we stopped by to check it out. They are in the process of a big expansion project, so they will have a lot more inventory soon. The store had recently opened, and we found out that they had a lot of new year-end models, so we got a really good deal since they wanted to sell it and get new inventory! They even included an anti-sway hitch system and $300 worth of things you need to have for your RV, such as wheel chocks, toilet paper, hoses, and tank enzymes! Everyone there was really nice and answered all of our questions. If they didn't know the answer, they found out! I thought it was great that they take a couple of days to do a thorough inspection of the trailer and make sure everything works before you can take the trailer. We did notice that some trim was damaged, and we're waiting on it to arrive from the factory and get fixed. Hopefully, this will be done soon and without issue since it's covered under warranty. Rating from F to A+++, they get an A+++.

We were planning a cross country road trip so we came in for an inspection and the install of a…read moresoftstart for the A/C. We left with damage to our camper, an inoperable A/C and softstart, and no confidence that any of the work was actually done. We paid about $1000. The tech damaged the outside vent trying to get at the a/c unit (when this was unnecessary). The tech damaged the wall, trying to remove the table. The tech incorrectly wired the softstart making the a/c inoperable. The tech lost a couch button cover (later recovered in the a/c storage area). All the work was sloppy, with no respect to the camper. No attention to detail. No work quality. Leftover pieces and parts from the work and tools were just left in the camper when we picked it up. Dirty hand prints were everywhere. Cabinets were opened. When we returned the camper to say the A/C and softstart were not working, they held it for a week, claimed nothing was wrong, and returned it to us still broken. And they did nothing to offer recovery for the other damage they did to the camper. There was no way we were bringing back a third time. We took it home, researched the error, opened the A/C up, and found that the wiring was incorrect, and we fixed it. The tech attached the camper white wire to the softstart blue wire. It should have been the camper white/blue wire to the softstart blue wire. This is terrible service and incompetence. Good luck to you if you choose to use their services.

I used the Kelly Blue Book (KBB) feature of getting offers from three dealers to purchase my 2023…read moreMazda Miata RF Grand Sport. KBB provides a purchase dollar amount. I went to Thurston first, Michelle took some pictures, made a phone call and provided a price. The price was higher than the price provided by KBB. This all only took about five or possibly ten minutes at most. I had previously gotten a trade-in offer from a new car dealer (Thurston's offer was more than 20% higher). After leaving Thurston's, I drove to a new car dealer provided by KBB. The evaluation and offer took over 30 minutes and their offer was almost $2,000 less than the KBB purchase price (Thurston's offer was over 9% higher). There was a third KBB dealer listed, but I elected to skip them and go back to Thurston. Michelle cut a check in a couple of minutes and Andy Thurston drove me home. A totally painless transaction, which is not what I have experienced with almost all other dealers. I highly recommend Thurston Auto and RV Sales.

Yes Rich was good to work with but I was sold a 1998 Itaska Suncruiser…read morewith cracked Windshields. They had their Glass guy look it over and gave me the ok to buy. The RV is now in a shop due to the entire steel support for the windshields rusted out. It will cost me $7000.00 to repair. I bought it as is....no recourse.

Alex the tech did our service work and is the best and a great guy. We had water leaks in the…read moreshower and he fixed the problem quickly and we had no more trouble. We also had them install a new commode and he did a great job. Michelle in the office helped us schedule the work and get the parts so we didn't need to alter our plans while on vacation. We will be using Protech when we are in the area.

Dalton was a pleasure to have working on our RV Jack pump. Michele and the rest of the team at the…read morehome base were a great help with completing our task with coverage and paperwork. I highly recommend this service and will continue to use them if a problem arises in this area again. Thanks again. Al

Chris and the entire staff in the parts department were awesome!! Extremely knowledgeable and…read morehelpful. Chris went way out of his way to make sure I had everything I needed for my repair project. It's safe to say, they know more about my RV than I do. And I've had a few over the years. I'd drive past a dozen places, to come back to this one.

I am the proud owner of a Rockwood Sig 8626 RBS. Just WOW!!!!! I wish I could give more stars to…read morethis crew! My entire experience with this particular General location was incredible from start to finish. I will start with my first text messages and meeting with my sales manager George. He was knowledgeable, patient, supportive, personable, and reasonable. He was absolutely stellar during both the negotiation process and the closing process. He made me feel like family the entire time and definitely left a lasting mark, that will keep me with General for all of my future RV needs. Samantha, who did the walk through the day of my delivery was also awesome, sweet and thorough. I was running 2 hours late (out of my control) and she was flexible and kind about it, showing me nothing but smiles and grace! She even set my puppy and I up to stay the night in their lot, since my drive that night was going to be 4 hours and I was exhausted. Safety first with this bunch! Ryan, who not only perfectly installed my weight distribution hitch (with several roadblocks due to my negligence with a trailer hitch key AND my tardiness) but also went above and beyond with sharing his personal RV experiences/tips/tricks. His technical expertise was comprehensive and meticulous. He was also SO loving to my puppy, who I had to bring with me that day...making sure she stayed cool in my truck. Even when he was finished with the job, he brought her water and love while I was inside with finance. He walked me through my entire list of questions that I had the next day, still tweaking a few things to make sure my rig was perfection and that I understood every nuance. Now that is incredible customer service! I also want to through props to Tom! While on site, I had some mechanical issues with my new truck (which was my tow vehicle). He went out of his way to make sure that my vehicle was safe to drive home, as well as taking his precious time (it was past closing time) to educate me on the problem, how to remedy it, and how to discuss it with my mechanic who sold it to me...making sure I understood their liability and how to approach the situation to be successful. GRATEFUL! This is a long review because I am still feeling SO much gratitude for my experience with General RV in Winter Garden. I feel like not many customers get to say that after making a major purchase like this. I usually hear horror stories and this experience from start to finish, was like a dream. Thanks ya'll!! Lily and I will be back for sure!

I found an RV online I was interested in. There's a button to click to get the best price so I…read moreclicked the button and entered my information. The first response regarding the price was just giving me the same price so I questioned what is the get best price button? I was told by Kevin that would be $500 off. I asked very detailed and specific questions regarding final out the door, price terms and interest rate. He only responded with the out the door price of the RV so I didn't respond. Then I started receiving text messages from Devon asking if I wanted to move forward. Again, I said I needed to know the terms so I could decide how I wanted to finance it. Devon only quoted me a monthly payment of $329-$359. I didn't respond. Again, I was asked if I wanted to move forward with the purchase. So again, I asked what is the interest rate in term? Devon responds with 8.9% for 180 months.!!! I respond with the figures and that none of that math adds up. Then this morning the sales manager James Spallino starts interjecting in the text thread and is extremely rude. Calling me out like he's smarter than me talking about something totally different. Very unprofessional and totally uncalled for. There are thousands upon thousands of RVs for sale. You would think as a sales manager, the goal would be to get one sold. Instead of trying to be little or intimidate somebody into buying, his role should be high-level customer service with the ability to understand and communicate financing options and negotiate the best deal for the customer. The one portion of the text chain below should give a good idea

We had an incredible and easy experience renting with this company. After several failed attempts…read moreat renting through websites like outdoorsy and RVers we came up empty handed and frustrated. We googled rv places close by and found these guys. They're a locally owned business that offers both for purchase and rentable options. We opted for the coachmen leprechaun rv that slept 5 of us very comfortably. The process was smooth, educational and comparably priced to others out there. The rv was clean, in good condition and ready to go. Pick up takes about 30 minutes due to instructions and ensuring all rules are known. The drop off took 1 min. Park, drop the keys and go. We'll be back!

Being new to the world of RVing, my wife and I stopped at Camping World - Kissimmee with our ACs…read morenot working. A great young man, 'J.T.', went straight to the breakers on the generator, flipped it, and instructed us on how to keep that from happening again. It was 87 degrees that day and the next few days, so, we consider him our two cats' HERO. They were able to live in a cool motorhome while we were at conferences. Thank you, JT and thank you Camping World!

"I just left this store today, May 27, and the customer service was awful--a total zero. The staff…read moreacted like they were forced to help, with zero willingness. The guy didn't even try to assist me--no effort, no kindness. I greeted him politely, and he looked like he didn't want to work."

One of the best experiences I've had. My husband and I had been looking for an RV for a while. We…read morefinally made a decision to get a Vintage looking camper...but with all the modern amenities of a newer model. We went to 2 other RV dealers, and were not happy with the service, nor the pricing of the units. I drove 2.5 hrs and had the pleasure of spending time with Bob and KC at Cypress RV sales. Ultimately we bought our 2017 Vintage camper from them. KC took the time to show us all the bells and whistles of our 'new' RV. There was no pressure, or hurried hustle to make the 'sale'. We would recommend Cypress RV Sales to anyone that wants personalized and pleasant service. You don't feel left out in left field after you drive off the lot. Thanks again Elaine, Rich

From the owner: We are a top seller in new and pre owned RV's, campers, motorhomes, mobile homes in Winter Haven…read moreand Lakeland 33884 market. Our RV camping is the most popular all around Winter Haven & Lakeland. We listen and provide customized rv sales solutions. We buy, sell & consign. Contact us more information.

We came in Monday just to browse and Zach was absolutely amazing! No pressure only helpful answer…read moreand great service!!!

They made offer for our rv to purchase pending inspection(of course). Proceeded to let us know we…read morewere 18,000 in the deficit to purchase and offered 1500.00. When we asked for the breakdown they refused to provide it and said they don't do that? He did say over the phone for 2 tires were 695.00 Btw they are 100.00 each! Do not sell or even trade your rv to them. Can you say RIP OFF! Besides a waste of time! Thank you!

I'm very happy with the people at endurorv. They went to great lengths to make me happy and get my…read moretrailer shipped to me before Memorial weekend. They were quick to respond to my questions, even after hours. It was shipped from Orlando to Denver in three days from when the final paperwork was completed. They sent me many pictures of the trailer, and when I received it, it was exactly how it was in the pics. The reason I bought it from them was because my local dealers wanted around 7K more for a trailer that had less amenities. Thanks endurorv for the great service!

From the owner: Enduro toy haulers are perfect for all of your outdoor adventures and can transport your motorbike,…read moreATV, golf cart, bicycles, canoe, kayak, and other recreational gear. With an innovative design and fabrication, our toy hauler trailers are super lightweight above standard trailers. Call (407) 630-2183 or visit our Orlando, FL location to make a reservation or inquire about purchasing a toy hauler and enjoy a hassle-free journey.

I had a great experience with LaMasa in Sanford Fl. this is my first Rv. My sales guy Tim was…read moreamazing in helping me. Nate the credit guy was just as amazing in guiding me through. Mike, the manager, was just as amazing and helpful. I had a great experience, I kept changing my mind, and had no pressure from the team, only support. Today I purchased my first RV and it went perfectly smooth. Chris the technician who walked me through everything and I asked a thousand questions , I put him through 2 hours of hell and he never missed a beat. It was a great experience. He taught me everything with a smile on his face, what a professional, and patient with me. I would recommend this outfit to anyone looking for an RV. They put up with my uncertainty and were patient with me. Top class operation. Thank you team, I am extremely happy. Mike Bennett

Devyn and Adam were wonderful. The entire team was very nice. Those two really stood out. They…read morecommunicated and kept us informed to what was going on with the repairs. Devyn was very pleasant to work with. She answered all our questions or got the answers. Adam did repairs and a walk through explaining how everything works to make us comfortable. Explained the repairs. They made it a pleasant experience.