I am blown away by how good the service was here! Corporate should reach out to Sarah S and try to…read moreclone her.

I went to the dealership for a fuel pump recall and an oil change…read more While I was there, the service advisor suggested a brake inspection, even though I was just explaining that I already knew I needed new brakes. I agreed, assuming it was part of the standard multi-point inspection that usually comes with an oil change. No one told me there would be an extra charge. When I went to pay, I found out they charged me $55 for the brake inspection without ever clearly disclosing that beforehand. My bill was much higher than expected because of added fees that were never properly discussed. It felt completely dishonest. I asked to speak to the manager, and they refused to do anything to fix the situation. No accountability and no effort to make it right. This isn't the first time I've had issues here. On a previous visit, they left the oil cap off after an oil change. I drove my car for two days not knowing and lost a significant amount of oil. That could have seriously damaged my engine. Poor communication, hidden fees, and careless service. I won't be coming back.

Mike workman was splendid to work with and helped us get into a vehicle the same day, if u could…read moregive him 20 stars I would. Thomasina Martin

The absolute worst experience of my life! I have never felt so ripped off and taken advantage of…read morewith a service shop. I brought my 2011 G37X in simply to get a quote on replacing my hood latch since it wouldn't open. I just had my oil changed 5 days prior and there were no serious mechanical issues and I made that crystal clear to them. I worked with Clark and he is a total con artist along with the rest of the crew up to the supervisor. He ended quoting me $900 to replace the hood latch and I politely declined. He then said let me go talk to my manager and see what we can do. He calls me back hours later and says they'll do the hood latch for $600 but now they spotted a catastrophic anti-freeze leak and would repair it for $300, bringing my total back up to $900. Again , I declined because I knew I didn't have a radiator leak from my car inspection from the oil change just a few days ago. I told Clark there should be no leak and he said there absolutely is one. I knew they were full of it. I picked up my car the next day and low and behold, after 5 minutes of driving my car off the lot, it breaks down in 5 minutes while I'm driving 70MPH on I225 and had to pull over. I've owned this car for 10 years and it has never broken down on me once. I talked to both Clark and his supervisor and both denied any wrong doing and said it was my fault for not having the part repaired. These people absolutely sabotaged my car because I didn't wanna get ripped off and then let me drive off the lot knowing my car would break down and hoping I would have to spend lord knows what to get it fixed. I was finally able to get them to repair it for almost no charge because I threatened litigation on them. I knew they were in the wrong 100% I would highly stay away from these people, they need to be investigated for their shady ways. They also gave me an invoice saying it had the tow bill and it was an invoice for doing the work on my car which they said they wouldn't charge me for. I might take further action against these people but we'll see. Totally unacceptable and heinous.

I recently had to replace the timing belt on my 2017 RDX -- an expensive service -- and after…read moregetting quotes from several independent shops and Acura dealers, I'm so glad I called Mile High Acura. I was lucky enough to speak with Leo Falcam, whose knowledge and experience were immediately clear. He patiently walked me through the timing belt process, explained recommended services and potential issues, and answered every question I had. Although their quote was slightly higher than another shop, Leo worked with his manager to match the price, making the decision easy. I chose Mile High Acura for their expertise, genuine customer care, and peace of mind. Highly recommend them for: * Leo's exceptional service * Acura-trained techs and OEM parts * 1-year/12k-mile warranty * Price match * Complimentary shuttle ride

Service is excellent but the extra fees they are adding makes me suspicious. 3% for credit cards…read moreand $75 for enviro fee. I'm looking for an alternative.

I was needing to get a new to me car and was really wanting a jeep Rubicon that had a manual…read moretransmission. So I went to H.M. Brown to see what they could do and when I got there no one was at the reception desk (I did not make an appointment or anything) and a guy named Macy Marsh saw that I was in need and came out to see how he could help. Mind you I had no appointment, I just dropped in. So I told him what I was looking for in a jeep and he said to give him a little while and he would see what he could do. That same night he texted saying not only did he find one but that it had all the extras too and if I would be interested. I sure was. And to make a long story short he was able to get me the jeep of my dreams in about 48hrs of me coming in with no appointment. Macy and H.M. Brown really came through for me. Thanks again to all made it possible.

Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

Be warned, do not get your car serviced here. The service was terrible, their communication was…read moreworse and I was overcharged. Unfortunately I had car trouble while on a road trip and needed repairs before I could continue on my trip. They kept my car for 4 days before even looking at it and then didn't communicate at all, leaving me in a hotel for almost a full week (for a work that was completed in one day). I had to call multiple times each day just to get to basic info. Also, my service provider left early for the day, without any update. If I hadn't been in a bind, I would have taken my car and left. Terrible. I cannot recommend their service department any less.

Buyer beware. Signed forms with LHM are incorrect. I've found one that is blatantly incorrect and…read moreat least four years out of date. They will offer incentives to the purchase that they will fail to complete. When things go wrong, they will not help to fix them. It will be on you as a customer to point them to what they did wrong, then it will takes weeks to fix it. Pretty much everything with buying a car from them was as if a grade schooler put it together with duct tape. The professionalism was lacking from a business that should be pretty straight forward as I couldn't have been their first customer, but it felt like it. Update - Multiple conversations...I think it should be accurate. Multiple voicemails and unanswered emails trying to get to the bottom of the error that LHM made but was unwilling to investigate even after I told you exactly what I thought (and was right) was the problem. Poor processing by the dealership. Next processing/paper issue...you the dealer has not sent my information over to my county and therefore I am still unable to get license plates and its been 7 weeks! Tried to call the dealership...during work hours...had to leave a voicemail as no one wanted to pick up the phone. Again, wonderfully horrible service! Avoid if at all possible when buying a car!

Amazing experience. They are very nice. I'm more than happy with my new car! Best deal in the…read moremarket Thank you so much Tina. Was a pleasure working with you! Oh and I asked her for a discount and I got 500$ off.

Awesome experience! We haven't used a dealer in close to 20 years after multiple bad experiences…read more However, we reviewed this one, found great reviews, all cars had carfaxes, they were upfront with prior work and how they buy their cars from rust free states. We scheduled a test drive and one small item was found in the car that they had fixed immediately. Took it to our mechanic and everything checked out 100%! Family business and honest folks. We'd highly recommend and would buy here again. Extremely fair prices.

I have always chosen to have my car serviced at the dealership. Last July, 2025 I had a new…read morebatter placed in my Malibu. This week I went to drive it and it was completely dead. Luckily, I have a 4 year warranty for it. But what impressed me the most, is the incredible change in the service department. Last year it was a fiasco of non-focused service members. This year it was incredible service, the difference day and night. My special thanks to Michael a service manager who has implemented fantastic changes in the staff and also to David as well. So happy to see the changes in effort and attitude.

service is shitty, everytime i've been they are rude and seem to just not give a fuck, i take my…read morecar in for a month later something else to go wrong on it. including the fact the had to fire somebody due to him not properly doing his job and i was apart of the people he messed up. do better.

I have had to decrease my original review from 5 stars to 1. I worked with Kyle back in 2021 and…read morethe experience was great. I mean you can read my last review. I have been working with Kyle to purchase our second vehicle through Colorado Auto Brokers and I haven't heard back in about a month. We got right up to the point of a test drive and Kyle fell off the face of the earth. I am really disappointed in how the customer service has plummeted. I know how to research other brokers because Kyle has left us in the dust when I was ready to purchase. Cash in hand. Really disappointing.

This dealership put my faith back into car dealers. I have been shopping around for a vehicle for…read morea little while. I went to Bob Penkhus Mazda at Powers and had to deal with creepy car salesman who put my car key in their office so that I would have to ask for them before they would let me leave. After I finally got my keys they ran to my car as I was trying to leave the parking lot...trying to get me to sign a contract that I told them I wanted to give it a day to think about. That was such a horrible experience with the worst sales staff. Colorado Auto Brokers has a great team that is not pushy and does not try to force you to do anything. Thank you Colorado Auto Broker for making my car shopping experience great.

After a few issues with a few different team members, I started working with manager, Tim, here,…read morewho ethically and respectfully solved all prior failures, which is so rare these days! Problems are inevitable. It's how they're solved, and relationships repaired, that counts, and Tim does that! That being said, I worked with Tim the last time I was here, prior to my oil change yesterday, to co-create a long-term mutually beneficial, mutually trustworthy, mutually respectful solution, and I said I'd like to only work with Arron going forward, if at all possible, given Arron treats me with respect, he has exceptional communication, he's a mature man (both men are, and that's hard to find these days, men who respect women, such as myself), and Arron is also a former mechanic, so I like how he explains things to me, and problem solves with me. Yesterday, I dropped my Corolla off for an oil change, was 1-hour late to my appointment (due to a harassing male boomer neighbor, while working with Denver Police Department, since 2021, on this same issue), and was not aware of the new policy: no Lyft rides home (understandable) for mere oil changes, which had changed the past 6-months, unbeknownst to me. Even giving that disruptive surprise, Arron not only met, but perfectly exceeded my expectations yesterday! He made my life super easy, to finally delegate / outsource a task, with flawless communication and execution, including helping me anticipate and budget for my next repair. I couldn't be happier, or more positively impressed and grateful. Thanks, Arron and Tim! P.s. I also want to thank Tim, for not only mailing me a corrected oil change sticker & associated paperwork, to fix a prior issue, as well as for refunding me for an improper alignment, per Stevinson Toyota West. Ethics, FTW!

Don't get your car serviced here. I bought my car here in 2021 and that went well. I used to get it…read moreserviced around 2022 and that was a great experience as well. Communicative and quick-two things that I expect when I get my car serviced. I've brought my car here for the past year, twice. The first time the advisor was kind and professional. However, I was never notified of any recommend services or the results of the initial diagnostic scan. Instead, I was just told that my car was ready: This most recent time, I had got rear-ended and had 2 main issues that I wanted solved: for the beeping of my trunk to be turned off and for the airbag system malfunction notification to be taken care of. I dropped off my car after 5 and heard nothing the entire day after apart from the services I needed to approve. I texted the number that I was given to get in contact with my service advisor. I had messaged it several times and got no response. Turns out my advisor was out for the day and the messages only go to them. Which doesn't make sense to me. Shouldn't there be consistent communication regardless of if my service advisor is in for the day or not? I eventually was informed after calling, that my car was ready and that the advisor was finishing up the paperwork. I showed up and the paperwork was not finished. The beeping sound still existed in my car, but this was one of the two things I had asked to be fixed. It was not communicated to me that this did not happen. I have only experienced frustration with Stevinson Toyota East these past two times and will not get my car serviced here anymore. Would not recommend this Toyota.

After taking my car to 2 - either incompetent or dishonest (or both!) auto repair shops - Hotchkiss…read moreAuto Repair on Colfax, found the issues, and repaired them - for nearly 1/2 the cost one shop quoted me. They also, re-repaired what the other shop said they fixed. They were notably, very competent, professional, and friendly. Well done and thank you!!

After having a negative experience at another garage, I was really grateful for my experience at…read moreHotchkiss. Shelby road along in my car to identify the noise that was happening to determine the level of urgency of the repair before a tech was available. She got me in with a tech and back on the road safely within 24 hours! Thank you!