I was traveling out of Texas and broke an existing crown. I reached out to Conroe Family Dentistry…read moreto request an appointment on my return. As a new patient, the Scheduling Staff worked with me to get me in to see a dentist within 10 hours of my return home. Doctor Graham took all the proper steps to make me feel relaxed and destressed. She answered all my questions before she started any work. The Dental Assistant performed in the same way, working to remove any worries or concerns. Great Teamwork! Conroe Family Dentistry has latest new and high-tech equipment to provide the highest quality of treatment. Upper and Lower teeth were scanned using AI, so they could recreate the proper bite fit. The fitting scans were entered into a high-tech Milling machine that then went about cutting, sizing and aligning a new crown. The entire process from sitting down in the chair and out the door with a perfectly fitted and installed crown was less than 90 minutes. I was referred to Conroe Family Dentistry by a family member. I have now moved from a Dental Care Center and Dentist with a 30-year relationship to Conroe Family Dentistry. Very up to date equipment, well trained staff, and most of all, a stressless experience.

This dentistry is hands down the best in Conroe. I recently had my wisdom tooth extracted, by Dr…read more Robins and this was actually my first time going to them, the staff is very friendly, attentive and knowledgeable. I definitely recommend if you need any dental work.

I love this place!... hate that they won't be taking my insurance anymore Friendly staff and…read morealways on time and quick service.

I have been a patient at Woodforest Dental Loft since they opened, and I highly recommend this…read morepractice. In fact, almost all of my neighbors now use them and are also highly satisfied with their care. They have seen me through multiple dental emergencies with compassion and understanding. They're the best!

This was our first visit with Sterling Ridge Dental. They lived up to their high rating. The…read morestaff was personable, pleasant and helpful. Our appointment schedule was timely and the team did a great job. Dr. Cope consulted a couple of times and then the team made any additional appointments internally and externally for us as part of finishing up the visit. We will see how the billing works but so far so good.

Know your dental benefits and verify your treatment estimate yourself…read more I'm writing this because I hope our experience encourages other patients to become informed consumers of their own dental care. Treatment plans are estimates, but before agreeing to thousands of dollars in dental work, review the charges and independently verify anything that doesn't make sense with your insurance company. I'm very glad I did. My husband received a treatment plan at Sterling Ridge Dental involving multiple crowns. Our Delta Dental PPO covers crowns at 60% in-network, yet one crown was estimated at approximately 45%. When I questioned this with the office coordinator/manager, Theresa, I was told perhaps our benefits had decreased and was advised to contact Delta myself. I did. Delta confirmed our crown benefit was still 60%, consistent with estimates we had received from other in-network providers. Unfortunately, my conversations with Theresa became increasingly uncomfortable. I found her demeanor dismissive, passive-aggressive and at times hostile simply because I continued questioning discrepancies in the treatment estimate. At one point, she suggested another provider may have obtained a different result by coding a different tooth and said their office would not "unethically" code the wrong tooth to obtain coverage. That was never what I requested. I simply wanted to understand why their estimate didn't reflect the benefit Delta confirmed. I also questioned separate D0350 photographic image charges for the crowns. Theresa told me these photographs were needed as documentation/proof so the practice could get paid by insurance. I specifically verified this with Delta. The representative told me D0350 photographs are NOT required for crown reimbursement and that standard dental radiographs, including periapical (PA) x-rays, can be used when additional documentation is necessary. PA x-rays are covered under our plan. I understand an office can choose its own documentation practices. My concern was being charged separately for something presented as necessary for insurance reimbursement when Delta told me that specific photographic code was not required. This was especially confusing because during our consultation, the dental assistant took intraoral photographs and specifically told us they were for internal office use and were not something we would be charged for. When I continued questioning these issues, Theresa became more confrontational and told me, word-for-word, "We're not going to let any insurance company dictate how we run our business." She also told me I was "lucky that we accept your dental benefits." I wasn't asking insurance to dictate how they practice dentistry or asking anyone to improperly code anything. I was asking reasonable questions about our coverage and financial responsibility before committing to substantial dental work. Theresa ultimately proposed obtaining a formal predetermination from Delta. She also attempted a three-way call with Delta, but I was disconnected/hung up on and she never called me back. Within approximately the same week or the following week, I received the predetermination we had been waiting for, yet I still received no follow-up from Theresa. Ultimately, this wasn't about one relatively small fee. It was about transparency, professionalism and how legitimate patient questions were handled. We intended to establish long-term care here. My husband had substantial dental work to complete, I had scheduled my own new-patient appointment, and we potentially would have referred others. Instead, we canceled his treatment and future appointments, canceled my appointment and chose to seek care elsewhere. My advice: KNOW YOUR BENEFITS. Request an itemized treatment plan, review the charges and call your insurance company when something doesn't make sense. No patient should feel intimidated, pressured or "lucky" that their insurance is accepted simply because they ask questions. Being an informed patient is not being a difficult patient.

I needed a couple of teeth bonded and Dr Samantha was very professional and she has a gentle touchread more

Excellent care and comfort for me and my wife. Finally found our forever dentist office.read more

Great service, happy employees, knowledgeable doctors and staff. I was a new patient and felt very…read morewelcomed.

Dr. Burton sold his practice without telling his patients! Dr. Gina K. staff are LIARS, Con Artist,…read moreand CROOKS. They call me in after 4 or 5 calls and texts a week for a month. Then stated "Dr. Burton" wanted these tests, run an assortment of X-rays, etc.,. Then the Worst dental Hygienist in the world tells me after they begin my cleaning. "Oh, did I tell you Dr. Burton sold his practice" and oh, we do not take your insurance, then tried to sale me something Dr. Burton had already set the price to fix a vaneer. Then on top of all that charged me almost $500 for the visit. They are LIARS, Hygentist never gets your teeth clean, and will try to loosen crowns prying on them. Either way, I'm trying to find a new Dentist for me and my sons, after going to Conroe Dental Associates since 1983.

I have been to this office several years with my kids and find the office staff and dental…read morehygienists very sweet and professional. However, Dr. Pham is very cold, has no bedside manner, and arrogant. He previously told me my children would need all their teeth capped, but their teeth were completely healthy. When we see Dr. Tram, we have a positive experience.

I talked to my insurance and this dentist straight up lied to my face and told me they were just…read moregoing to take ONE xray of where my tooth hurt. Ending up trying to fraudulently charge my insurance for the most expensive X-rays. I will be reaching out to the DPTA for a lawsuit I wonder how many people they scammed like this. Thankful my insurance denied them. They literally tried to get paid for 3 X-rays and was going to make me wait 4 hours for a cleaning after pretending they made me an appointment that morning and "was going to squeeze me in." BEWARE

I have been going here over two years. The staff is friendly and efficient. I love that I can go on…read moreSaturdays. I have been very satisfied with my care.

I have been going to this location for years and am very happy with their dental services and…read morecustomer service. Highly recommended!

Let me make this clear, the office is clean and the staff are super cute, genuinely friendly,…read moreefficiant. fast moving and skilled. Alk the doctors polished, brilliant, fast, very knowledgable, friendly and professional. Probaly the best dentist I've ever been to and they are highly reccomened. However, the coupon scam, is just sickening, morally and ethically wrong. I advised them ten times it wasn't covered, but the pushed hard. I called tjree times and msde it crytal clesr I want only eith on tne coupon. What made it worst, I just had it done following three root canals! I simolybwanted an in between visit touch up. Why nor, 75.00, wirth it. Why they did this is greed only! I don't think tbe staff did it, the greedy parent company and investors worked out this evil scam. I eneded up slamed with Mercedes car payment bill! They did work to get it down, again they are: awesome hard working and sincerly want to give good care. My insurance company told me they "conviently" left out the part the insursnce company told them they would not pay. Lesson here, If you get any dentist coupon and its not from McDonalds, run! If you have good insurance still check relenlessly and recheck because you will get slammed hard eitb a surprise bill and I mean a house payment if you get the full treatment. If you have great insurance and a few thousand to throw away in case Tony Soprano, Paulie Walnuts, Vinny Fish, Jimmy Knuckles and Joey Bagels, worked up another scam. The owners of this place are the problem, not the staff. i believe they will sell candy to get patients. If want a spotless, clean, comfortable office, well staffed with beautiful models, yes, everyone there is stunning, polite, professional and brilliantly skilled. Yes you will absolutly get 100% more than you pay for in quality service and care, because they are a ten star dentist, with ten star care all in a professional, comfortable, clean, modern office. Best dentist I've ever been to and the service and treament was outstanding, thorogh, comprehensive and efficiant. One problem, here, the coupon bait and switch. If the Wise Guys who run this place dropped that scam, this dental office would be a slice of heaven.

My new dental care home! Kelli is an amazing RDH. She gave me some tips I had not heard of before…read more All technology is state of the art. Very impressive. My teeth feel amazing and I received expert care! Kelli and Dr Polenski were very attentive to my concerns. I scheduled my 2nd cleaning without hesitation. You will not be disappointed and your mouth will thank you! ;-)