Receptionist is a terrible example of front line staff making a good first impression. Rude, taking…read moresmoke breaks in front of customers while waiting to be seen, and doesn't give clear directions or ask the right questions when setting up the appointment, which later leads to confusion, frustration, and embarrassment on behalf of the customer. If your frontline staff behaves like that, it only leads me to wonder what the Doctor is like who allows that type of employee to work for him (didn't make it that far).

The woman who answered the phone on February 5, could not have been less helpful. As someone who…read moreis trying to schedule and eye exam for the first time, and had a few questions she was entirely put out by my inquiries. I'll try the next number on my list.

i made an appointment because my other eye dr was booking months out & i really needed a new…read moreprescription. i waited for an hour after my scheduled appointment to be seen, they moved me from the waiting room into an exam room as if i was going to be seen and i just sat in there forever, i honestly think they forgot about me. there was barely any patients too so i don't know why i was just sitting there. dr didn't really address my concerns or wants. just disappointing

I was a patient in the Mansfield office for years. I moved and use the Plymouth location now…read more I've always been happy with them, but more recently, I wanted to extend my heartfelt thanks for the exceptional service provided in fixing my old glasses. Your dedication to ensuring my eyewear was not only functional but also comfortable and fitting perfectly was truly appreciated. It's rare to find such attention to detail and care in today's fast-paced world, and your efforts did not go unnoticed. Thanks to your expertise and skill, my glasses feel like new again, and I couldn't be happier with the results. Thank you for going above and beyond to help me.

Repeating my Google review here because this place really deserves the acknowledgement…read more I am seriously impressed and grateful that they were able to get me in for an emergency appointment same day for my eye issue. The staff were so friendly and empathetic. The doctor himself was knowledgeable, down to earth and truly cared about my eye. He even snuck me in again for follow up right before he was going away for a week and got me into a specialist to keep treatment going. I've already signed up for an appointment to become a regular patient. Thank you again.

I found this clinic from my vision insurance's website. Everyone here is so friendly and made me…read morefeel welcome. Dr McAlear is very open to address any questions/concerns I have for my vision health. He is also very educative about my conditions. This clinic also has a glasses specialist who will help you choose which frame is best for your need. Highly recommend this clinic for your eyecare.

i've been going to South Shore Vision Care for years and have always had a great experience. Dr…read more Botello is very thorough and patient. She cares about giving you the best possible result. She takes the time necessary to do that. I highly recommend this office for your vision care.

I am always grateful for the support I receive when I'm in for my appointment. Dr Botelho, I have…read morebeen a patient see you for many years and I have the most respect for you. Every one in this practice are amazing. Thank you very much, James Lema

My rating pertains only to the owner and I just don't have the heart to give her livelihood less…read morestars. I brought back a pair of glasses because they seemed wonky and the gentleman fixed them while I waited, they were improved but still wonky. I figured maybe it was me, maybe I wasn't giving my eyes a break while viewing a screen when I was supposed to so I kept using them. At my next eye appointment (I go somewhere else for medical reasons) I asked them to check and see if the glasses matched the prescription and they said they were way off, that because of astigmatism it's important that they be centered correctly. So, I called and asked for the owner to talk about the error in the glasses. She did not return my call for about a week and when she did she seemed really defensive saying that it is not possible that the glasses left there with a flaw. Then said that they had to special order the frames because I wanted old frames which I was very appreciative of and thanked her again for. She then said that it had been a year since I got the glasses to which I replied I think it's been 9 months but thinking, who cares, I wasn't asking her for anything. I was calling to let her know that the person working on the glasses may need some more training on centering glasses. And to order new glasses with the new prescription I just received (that I did Not expect free at this point but was hoping for a discount due to driving cross-eyed-ish for 9 months). She finally snapped "you'll need to bring those in." Obviously. I don't think I'll ever go back there, she obviously cares more about not being wrong than she cares about her customers.

Knowledgeable and informative care, I'm glad I chose them, we tend to forget about the importance…read moreof our eyes, and the need for a good Eye doctor, luckily i've always understood this, but unfortunately it's not always easy to find a good eye doctor. I was seen within five minutes of my arrival, the newer services were explained to me which I really appreciated prior to going in to see the doctor, so I knew exactly what was going to happen, again the doctor was knowledgeable and informative and overall, she was really laid-back and supportive. The fact that it's very close to my house it's just a bonus. I would certainly recommend right after I told you to make sure you go ANNUALLY!

Everything went well. Dr. Friedman was super thorough it seems. I don't understand what they're…read moredoing but he wasn't afraid to put in a significant amount of time doing it. I have already bought glasses here and they have always helped me in the past adjusting and polishing them. They were happy to adjust glasses I had, previously, bought online. I won't be doing that again. All my and my families eye needs will be handled here. A local company who probably needs our support more than ever. Solid in all respects. Thanks.

Avoid this place. Doctor took emergency appointments for afternoon then did not show up. Office…read moremanager openly verbally abusing staff in front of patients. Toxic environment. 0 p poorly managed.

As far as I know, Dr. Van Tosh is no longer there. I saw Dr. Barrows last week. She was phenomenal,…read moreas was the staff. It is now owned by Bay State which has approximately five locations and was started by Dr. Timothy Lynch years ago. I had zero wait time, and was in and out of there very quickly. The office was modern and comfortable and I was able to get my glasses ordered prior to leaving would definitely recommend Dr. Barrows! She is a great eye doctor!

Dr. Vantosh is great at what she is doing but the admin work there is unprofessional (as far as…read moreproper billing and explanation of services). Once I made an eye exam and didn't specify nor was I asked if I wanted to do the additional exam for contacts. It was done and I wasn't aware of this being an additional cost, however, I didn't need the extra assessment; it was simply implied I wanted it. I paid for that and let it go. Then this past year, again, another terrible experience. I asked if they would price match the online pricing from another company, and I was told yes. I was never informed that they were price matching me after my insurance allowance (which would've made my decision different). I asked for it to be SELF PAY, I paid in full, then this year I called again and she said you're not eligible through your insurance yet. I was going to submit a claim for reimbursement of my eligible part for last year, but because they were sneaky and unprofessional about it I won't get my reimbursement. I am all about supporting local businesses but when one does things without your explicit consent, it is very unpleasant. Melinda also gave a response over the phone "Well, if you didn't use it you were going to lose it ANYWAY" -Melinda. First of all, you don't talk to a customer that way, neither should you be making a decision on their behalf. I work in healthcare and know very well how it works, I don't need someone processing claims when I explicitly explained the condition on me making a purchase through them and not online. I will also be filing a BBB complaint. Never again am I going back there.

I love Dr Hayden. His staff is super friendly and he is very thorough and personable. Explains…read morethings in a way I can understand

I actually enjoyed my eye exam! The 4 gals at the front desk were friendly and seemed amused at my…read moreattempts to joke around as I always do everywhere and to everyone. Although I do not think it's right that Medicare doesn't pay for routine but necessary to buy contacts or eyeglasses exams, I felt some empathy coming back to me. Gladly my eyes haven't changed so I was happy about that. I complimented Dr Hayden on the gal that does the preliminary eye stuff super nice, and the photos of my inner eyeball were way cool and looked like Mars Dr Hayden himself was very nice and explained what he was seeing. He had a Mensa magazine on the table in the waiting room of which he belongs. I am light years in IQ points below that lol but appreciate that a down to earth bona fide genius is my eye Docter. Till next time...