She's had my trousers, and my wife's trousers for over a month; no update no nothing call after…read morecall nothing!!! Could not even have the decency to return multiple phone messages Who does this???! Expensive Italian trousers I want back, done or not done!! What do I have to do? Ha? Take you to small claims courts; we're attorneys, it's going to cost you a lot of money and time! Give me my god dam pants back! What kind of way is this to run a business?!

Linda is a wonderfully, talented tailor!!! She tailored 5 pairs of brand new jeans I hadn't worn;…read morebecause, as we know, manufacturers always seem to change the sizing of women's clothing. I love my jeans!! Thank you, Linda!! The price was very reasonable for the excellent quality of her work, and she's a very nice lady, as well. I will definitely return to her for any future tailoring needs I have

Tony provided great customer service and quality work. We needed a men's suit altered on a rush…read morebasis and Tony did a great job. We are so happy to have found a reliable and affordable tailor in Sonoma. We definitely recommend this establishment.

Brought a much loved pair of pants here to have a new zipper put in. Only issue - and really it's a…read moresmall one, is new zipper put in didn't match to pants as well as old one (zipper teeth silver instead of black, like pants). Overall, first world problem. Took a week longer than expected, but not this shop's issue. Would go to them again.

Laura and Barry from off broadway cleaners are the BEST! I've always used them when getting my…read morecleaning done, and they are very nice as well. In my experience they have always beeen up front about what they can and cannot do, and I've been impressed with their work every time I've been there. They have a family atmosphere with very kind people working for them too. I highly recommend Off Broadway cleaners, and I will always go there instead of the other choices in town. Thanks Laura and Barry!

I recently went to a wedding in Sonoma. I had ordered and received my suit just days before. When…read moreI brought the suit here it still had tags on it. I asked for a 24hr cleaning and they were able to accommodate...but when I opened my suit, not only was there a huge stain, there was also a RIP! When I asked them to do something about it, I received no response. Pretty shady.

I was using this cleaners for a couple of years and thought it was good. Then they lost a very…read moreexpensive jacket of mine. I went to pick it up and it was not there. Then they said "We will look for it and call you Monday." Monday came and went and nobody called. It was very stressful for me. I went there Wednesday and she said the bar code fell off and they lost it in Napa. I asked why no one called Monday when it was promised. She apologized. Very poor customer service and I still got charged the full price. There was no compensation. I will go somewhere else, now.

ZERO stars. Make sure you ASK how much the service will be BEFORE you leave. I left 6 120" table…read moreclothes to just be ironed - not cleaned and ironed - just ironed. The value of the table clothes were about 20.00 each at most. When I picked them up, the bill was a whopping ridiculous 188.00. They charged over 32.00 a tablecloth to be ironed. Had I been informed of this beforehand I would have never agreed to it. Something tells me they know this. What's worse is there's still wrinkles in them. Still wrinkles! I left upset and said I'd never come back again - and she said fine. No care at all. There should be a law against this type of willy nilly as they see fit charging. Major rip off.

I called Laurie hoping she may be able to help me with a same-day alteration for a wedding dress…read more(bustle) for my best friend. She answered when I called and shared that she was swamped but provided us some great tips on how to do it on our own. My friend had been researching but Laurie shared the best tips. It was exactly what we needed without it being done professionally. If I ever need alterations again, Laurie will be my first call (and referral). Thank you, Laurie!

If I could give her zero stars then I would. It will not let me upload in order so they are…read morenumbered. This might be the worst customer service and just service in general that I have ever received. The bride and I both brought our dresses to Laurie. She seemed so sweet. She tells you she can do things that she is clearly not qualified for. Says she has a background in costuming for theatre, which tugs at my heart strings as my oldest has been in theatre for forever. The screenshots tell you all that you need to know so I will be brief. In January the wedding dress was dropped off. She ripped out the back of the brides dress saying she could do everything the bride asked for. Then said the dress was ready for pick up (Aug 2 well passed when a bride should have their dress back from alterations) but when we showed up all the pins were still in it. It hadn't even been hemmed. The back (and butt) were ripped out and a piece of transparent lace was sewn in its place, crooked and bunched in areas. No way to fasten the dress. She had removed the boning. The bride text her after we left asking her to please stop working on the dress and she would come back and pick up. Laurie decided to "put the dress back together" then charge the bride for alterations she didn't do. My dress was supposed to be ready by Aug 1 at the latest (I'm the MOH) I showed up to pick it up and she had only taken in one side of the dress and sewn the seam backwards...it even had pockets and now one was facing backwards! The straps were so short that I could barely get my arms through, and so much more was wrong with it that the list is just too long. She swore she'd fix it and it would be done in a day or two. Nope. She just kept putting me off. I finally text just telling her that I need my dress back. I'm at the point where I've purchased another dress because I had no idea if she would finish it. I no longer have time to get the bride's approval on my dress. The wedding is in 4 days. No apology. No accountability. No compassion. And she's still charging full price for services that she didn't do as agreed upon. Now she says she will be selling our dresses. This woman is not a seamstress. She's a scam artist.

My item was completely ruined, and when I reached out to the owner, he was rude, unprofessional,…read moreand made me feel extremely uncomfortable. He refused to take any responsibility or offer a refund, even though the damage was clear. I have never been treated this way by a business before. If you value your belongings, do NOT trust them with your dry cleaning. We will never return.

Maybe I should have paid more attention to the low reviews. I kept going here due to the location…read moreand the generally friendly customer service. Sadly they ruined my favorite silk top by stapling the receipt and paper into the top. I called to request a refund and they refused via phone unless I bring the garment into the store. It's inconvenient for me to make a special trip, so I offered to send photos instead but they refused, saying they want to "see if anyone made a mistake". Well, it's not worth the trouble to bring it in and discuss it for a $9 refund, since it already sounded like the error was up for debate. So instead, I'll simply go elsewhere from now on. What a shame! I wish the customer service was handled differently.

Back in September I came to Two sisters to get my wedding dresses altered because the place I…read morebought it from, when the dress finally arrived at the dress shop it was humongous, and there was no refunds. So I go to Two Sisters and tell them my dilemma and these ladies were so kind and got straight to it. My wedding was in April , so I wanted to make sure I had plenty of time to mix this disaster. These women had to deconstruct my whole dress and after weeks and multiple appointments they perfected my dream dress!! I was so relieved and fortunate to this ladies for their beautiful work.

"I was searching for a tailoring shop to measure me for a custom dress and called two places in…read moreFairfield, two in Vacaville, and three in Napa. This was my last hope since it was such short notice. The owner was amazing--though they were fully booked until January 29, 2025, she squeezed me in during the same hour I called. Bless her heart. Thank you so much for accommodating me despite the last-minute request!"

I inherited a very expensive Burberry raincoat, (the kind that looks like London Fog that Peter…read moreSellers wore as the Pink Panther). Anyways, it was my dads and had some cracked buttons and I wanted to restore it to its full functionality and original design so using the spare buttons inside the skilled seamstress matched the thread and all is back in working order! Previously she had tailored some suit pants I needed adjusting to attend a family funeral out of state, so timing was critical and she was on time and the adjustments were perfect! I use this business for all my alterations! High quality, reasonable prices and good turn around.. and love the Puerto Rican jazz playing in the shop!

I had a couple of new men's sport coats that needed alteration. I had a few referrals from a mutual…read morecontact and ended up feeling best going with this business. The old Italian gents that used to serve our tailoring needs have all crossed the pearly gates it seems and heirs weren't interested in continuing the trade. Custom tailoring--particularly men's tailoring--would appear to be a dying trade therefore. The lady here at A Stitch Ahead knows what she's doing and many of her clients are men like myself seeking tailoring service. Remember the old adage, "You get what you pay for." You're paying for quality tailoring here, not a dry cleaning hack job, so keep that in mind when coming to see her. Conveniently located in the strip mall across from the Napa Walmart. Thank you ma'am for your service.

Kim took amazing care of me for my wedding and even took on my mom and sister's dresses last…read moreminute. She did a beautiful job on our alterations and was so sweet and friendly. She also helped me with a dress back in highschool! I will recommend her forever!

Makers of Napa! Kim is a former retired Proctor and Gamble…read moremarketing exec. gone upcycled fashion designer maker! People come from all over the world or locally to find one of a kind fashion tailored to size right on the spot. Some international clients fly to Napa several times a year and come with an empty suitcase on purpose. What a great girlfriend outing this place would be! Visit Napa with an empty suitcase, have your pieces made, and go home with one of a kind pieces no one else owns! Napa is a county of makers! Visit and become a part of it all!

This is THE bridal shop to visit! Amanda was such a delight. She is kind, comprehensive and…read moreprofessional. The vibe of this shop is beautiful and relaxing, the dresses were stunning with incredible craftsmanship. This has been the best part of wedding planning thus far. Thank you for everything, Amanda!

I was so fortunate to have found the perfect Mother of the Bride dress here! The Joveline store is…read moreartfully curated and the bridal dresses I saw were quite stunning showstoppers. However, I was there for a MOB dress and I had already ordered and returned at least 6 dresses! The Lula Kate line they offer has so many options to mix/match bodice with various skirt styles plus a variety of fabrics to choose from. My communication with Amanda, the owner, was delightful and her responses were prompt. This new store opened just last month - I'm thrilled beyond measure! I am wishing Amanda every possible success helping future brides/bridal parties find their ideal occasion dresses.