In the midst of a contact lens emergency, I was franticly calling around Norman, Moore and Oklahoma…read moreCity trying to find an eye doctor's office that carries my lens prescription. I am as blind as a bat and the contact prescription is so high that it is not commonly carried by most eye clinics. Oftentimes my lenses need to be special ordered. So if I'm traveling out of town and happen to lose or tear a lens, then lose or tear my backup lens - I typically find myself in big trouble. Fortunately, I called Norman Eye Associates and they saved the day. I explained my situation and the very friendly and helpful receptionist told me that she could check and see if they carried my lenses. It turned out they did. She told me she'd have the lenses waiting for me up front. Coincidentally, their office was within walking distance from where I was staying. I guess I never noticed it because I never needed an eye doctor in Norman before. When I got to the office, they knew it was me right away. I was prepared to pay for the lenses but was told these were samples they had in stock so there would be no charge. I was pretty surprised about that and was very impressed with how helpful and friendly they were with me. It had been almost 3 years since I last had an eye exam so I decided I'd make an appointment and get one since their service had been nothing short of stellar. I'm accustomed to making my eye appointments a few weeks in advance, so I was happy to hear that they could see me, a new patient, as soon as the very next day. The fees for the exam were very reasonable. I believe it came out to cost around $80. I don't have insurance coverage for optical appointments, and I pay out of pocket. Some eye doctors hesitate to take uninsured patients, but this place had no problem with that and got me in much quicker than I expected. The next day I arrived for my appointment and was seen right on time. There was no waiting and the staff was very organized and on point with getting patients in and out. The doctor was warm and personable and he seemed like he genuinely cared about seeing me and addressing all my questions. He suggested two different lenses to try and provided me with samples of both. After a week or so of trying them both I placed an order. My lenses arrived within the week which is much sooner than I usually wait for my contacts to arrive. They called me the day they arrived and pick up went smoothly. I like my new lenses and I can't say enough great things about this eye clinic. It is a top notch place with lovely people and I highly recommend it to anyone in need of contacts or glasses.

They do a really great job and nice people and they will text u when your stuff is ready to be…read morepicked up and they will find u the color that you are used too it helps a lot to find a wonderful place and people they explain what is going on with your eyes and give you options what u can do or if you want to wait

Friendly, knowledgeable personnel throughout, will gladly return whenever needed. On two separate…read moreoccasions received excellent repair of glasses without any charge whatsoever.

Dr Jason Nguyen is a great doctor. Very thorough in his care. Would definitely recommend seeing himread more

Before ever letting BVA Dr Nguyen do your cataract surgery please go to Dean McGee Eye Institute in…read moreOKC. I paid for an upgrade lens & Dr Nguyen was incompetent. From the start I couldn't see so finally went to Dean McGee. They removed lens & repaired damage done by Dr Nguyen, but vision will never be as good as it was before I made the decision to fix cataract. It's been a year of severe pain & loss of clear sight.

dr Wise is a wonderful surgeon and a wonderful person who is very caring and very knowledgeable.read more

The two goofs at the front desk thought it was funny that I asked a question about my medicare…read moreinsurance coverage. I didn't like being made fun of. I'll never consider seeing this doctor who evidently has no clue that the doctor-patient relationship begins at the front desk.

Sadly, there is nothing I can recommend about this office. The office staff are deplorable and…read moreactually lied to me and Ashley hung up on me when I called back. I mailed the physician a letter explaining how his staff had acted and the money due to me. Sadly, I doubt he ever saw it. Jackie, a terrible office manager. But, Dr. Razook must already know by all the negative reviews and yet still these are the same staff he's had for many years. I'll never go back. There are far more physicians and office staff who offer much better care. My health is worth too much to stay with an establishment such as this. If you decide to still go...I wish you well.

I have been going to Dr. Razook for more years than I can remember. I think he is a particularly…read moregood and skilled ophthalmologist. I have an autoimmune disease so a medication I'm on requires 6 month visits. I LOVE Irene, his receptionist. She always brightens my day. Dr. Razook is patient and listens to my concerns. He is very specific with his language to be sure I understand what he is saying. He is reassuring and has never failed to resolve my eye issues. I trust his expertise and now my husband sees him, too. He has wet macular degeneration. Dr. Razook sent him to Dr. Haivala who is also phenomenal. His practice has gotten much busier now. Others seem to feel the same way I do.

If you're paying out of pocket, I highly recommend looking elsewhere. There are much more…read moreaffordable and respectful options in Moore and OKC that offer the same or better quality of care.

The appointments for my kids and I and we have been going here for several years but this time my…read moredaughter needed glasses and we order through the office which was over a month ago during our appointment. I called today because I paid extra to get them mailed to us and I was told they haven't had time to mail them. Remind you this is over a month later. I order my glasses a week after our appointments at a different establishment, and had them a week later. I would not recommend buying your glasses from here unless you don't want them in a timely manner. My daughter has been so excited to get them, I wonder what would have happened if I didn't call.

Good thing is the doctors are very caring and kind with fantastic customer service. Pepper is great…read morewith his patients! The problem is the customer service kids ( up front) are not very nice to patients. I never made it home with new glasses and they were like to bad so sad. I called them a few times and they said that they "Looked" for my glasses but they were not there. Nothing was offered to ease my burden of the pain on never getting to use my new glasses. Excuse me,never used glasses. Dr Flax is the best, we had an emergency and he met us after hours and cared for my wife and that's the only reason why I use Norman Vision.

They get you in and out and take really good care of you. They are so friendly and care about you.read more

This was my first visit with Dr. Ratliff and his staff and I have to say it was the best experience…read morewe've EVER had with a doctor. Very informative and knowledgeable, great eye contact and superb listener. Dr. Ratliff has a nice bedside manner and discussed everything very nicely and I left there understanding more about my health and what to do better that ever before. It gave me real peace of mind. Highly recommend Dr. Ratliff, loved his staff.

The staff are very knowledgeable and professional. Lynda is very sweet and really helped me when…read morepicking out frames. Front desk staff were so quick to help me get the most out of my insurance and went above and beyond to make sure I had a great experience. The remote exam was done well and was fine overall. I truly am so grateful for the staff for all the help!

I made an appointment expecting that having a scheduled time would actually mean something, but…read morewalk-in customers were served before me while I continued to wait. Just go somewhere else!

I'm pretty disappointed that the only review that is 'recommended' is a negative review when all of…read morethe hidden ones are super positive. I hope mine remains at the top because of the genuinely great service both my husband and I received on different separate occasions. Firstly, the front staff are super cool and don't make you feel like this is a job they are doing. It seems like morale at this place is high and that makes me feel fantastic about giving them my business. The wait was not very long between any of the 'stations' I visited. In fact, I was given ample time to fill in my paperwork and pick out glasses and they called me in in record time. I felt like I was inconveniencing them because I was going slowly! The best part is that they were very understanding and were willing to accommodate any way. Finally, I did not get everyone's names but definitely Dr. Burkhart was genuine and super nice. Answered all of my questions and did not treat me in any way like I was dumb for not knowing. Her bedside manner is just amazing. Her entire staff from front desk, to scribe, to optical assistant (not sure if exact title) were just SO cool and relevant. They really leveled with you and smiled and conversed with you. Also the guys at FirstLook where you pick out glasses were phenomenal! Were very patient, knowledgeable, and tried their hardest to help in any way they could. I was very picky and not the best client because I couldn't make up my mind and they encouraged me to be because they understood the struggle. Their selection was endless as well! Overall, this was an amazing experience compared to my last horrible experience with a small indiv. Practice in a small town.

What a joke, that was the best thought I had after leaving from my appointment…read more I'm a firm believer and urge all family & friends to utilize their benefits to the fullest. With the being said, I came here for my annual exam and not one staff member greeted the person infront of me, me or the person behind me. When it was my turn to check in, the staff members continued to communicate amongst themselves, the staff member on the left looked up and said, "Oh, someone will be with you in a moment". Then the woman next to her finished her story and then looked back at me and said "And what can I help you with...". I explained that I was there to check in for an appointment and she quickly looked me up and then said "Yeah.... I see you here but wanted to tell you that your insurance will cover your visit and all but won't cover your hardware (contacts and/or glasses) so wild you like to still be seen today". I quickly questioned why no one explained that when the office staff personally called me the business day before to confirm my appointment and insurance. She explained that she couldn't answer that because she wasn't the one who called me.... Fast forward: I continued with my exam with Dr. Burkhart who was not only amazing and kind but the MA before seeing her was AMAZING and the MA who was in the room with the provider was AMAZING. I explained to them my frustration I had earlier about the insurance issue and they brought in the clinic's manager. The manager explained she had no idea what was going on insurance wise as this was the first she heard about it but would ask. She left and returned with a wild explanation as to why they were not accepting my insurance coverage. I just got off the phone with my insurance who called them to question the entire situation and they admitted they told me false information. Needless to say, this front office staff is a joke.