James was very accommodating and helpful throughout this entire process. he was extremely thorough about explaining how everything would be done and exactly how long it would take for the roofing to be completed. He's detail-oriented and very communicative, which made this process run very smoothly. I highly recommend working with him! read more

Journey Builders - Roofing Near Me - Burbank, California

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Journey actually answered my email I sent over a holiday weekend and contacted me first thing on Tuesday. They came out when we were available and got us a quote within a day. We could have started the next day but we wanted to get other proposals to have a comparison. It was amazing the range of prices. While Journey was not the cheapest (and not close to the highest which was $20,000 more!) they were the easiest to connect with which is important as it goes to the way communications will go through out the process Job was started on a Thursday. There was a slight chance of rain over the weekend and Journey decided to cover the roof as a precaution (without us asking because I didn't even know about the rain). It sprinkled for a moment so their tarping was a good idea. Steve was great to work with and communicated constantly. When I had a question I texted with him and often he would call to talk rather than text. I highly recommend Journey Builders for your roofing needs. read more

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After purchasing my recently new home I was in a situation where I had to get my roof done as soon as possible. One of my relatives referred me Journey Builders and I had an excellent experience with them. They were professional, efficient, and worked with me on the price to fit my budget without cutting corners. The team did a fantastic job on my roof, and the quality is top-notch. I had the pleasure to work with Zack the project manager who kept me updated on daily basis. I truly appreciate their honesty and dedication. Highly recommend them to anyone looking for reliable roofing services! read more

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Worse Than a Botched Facelift First, let me start off by saying my house was built in 1935 and I live in a historical district. My sales rep, Yepo, and Journey builders took no consideration in maintaining the architectural integrity of my Monterrey/Spanish style house. Instead of tiling the entire roof with Forest Brown asphalt shingles, white bitumen was laid and left exposed. One entire roof peak and several other areas of bitumen were left visible from the street. The house looks like it has a peak and patches of snow. Yepo's response to my dissatisfaction? "It passed city inspection." The cost of the project increased about 60% after removing the old roof and finding termite damage. Unfortunately, I was out of town during this project and was unable to visually verify this for myself. Due to the high cost of this project, I trusted that the work would be impeccable. I was totally disappointed in the end. Yepo waived the thousand dollar fee for removing and reinstalling three solar panels. He said that if he came back and added the missing ridge caps he would have to charge me $1000 for the solar panels. Caping the ridge is one thing that I can easily replace myself. He was unwilling to correct any of the other items of concern, repeating that it passed city inspection. Here is a list of the poor workmanship: Did not "prepare and cover all work areas" as outlined in the contract. Yepo said that the living room interior would be covered in plastic sheeting as a means of catching any debris falling into the house during the job. Flashing: used an extra large size in some conspicuous areas, much larger than what was on the house prior to the roof replacement. Valley flashing doesn't extend all the way down the valley. Using extra long nails which stick out into the attic storage area and create a safety concern. Wrapping epoxy over a brick archway. This is something that can not easily be fixed. Not capping one the the roof peaks with ridge shingles, leaving white bitumen exposed Not tying shingles all the way to the wall/flashing. Leaving white bitumen exposed in several areas. Tearing out 1x6 planks above patio and replacing with exterior Masonite sheeting instead of 1x6 Broke 2 tiles bordering window Cutting shingles to allow exposed bitumen, making the roof look like it has patches of snow. If you care about the architectural and integrity of the appearance of your house, use a different roofer. read more

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I will forever be grateful to Journey Builders. I had multiple competitive bids but I decided to go with Journey Builders and I was very happy with their professionalism. Zack the project manager initially told me that the project will take 7-10 days, but they were able to finish it sooner. My house was built in the 1950s and I had to replace all the wood with new plywood. The city inspector told me they went above and beyond and did a great job. I'll be looking forward to working with Journey Builders and Zack for all my future home improvement needs. If you're looking for a company that's on top of everything I would highly recommend to work with Journey Builders. read more

Journey Builders - Roofing Near Me - Burbank, California

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Thank you to Journey Builders and especially Yepo! Great pricing, delivered on time, and most importantly - did amazing work! Could not recommend enough. read more

Journey Builders - Roofing Near Me - Burbank, California

We had been thinking about getting a new roof for a while, and after meeting Mark from Journey Builders, we knew we'd found the right person for the job. From start to finish, Mark kept us informed every step of the way, making the whole process seamless. His crew was punctual, hardworking, and made sure to clean up at the end of each day. Our roof looks amazing, and we couldn't be happier! We already have more projects in mind, and Journey Builders will be our go-to company. read more

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Chris and Will were so nice. They told us a price and when the construction would start and end. They kept in touch throughout the roofing project. The crew they sent completed our job and it looks fantastic. They left nothing to be cleaned up by us. I highly recommend Journey Builders for any projects. read more

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UPDATE: Jerry at Jouney Builders contacted me after my review to apologize and say that they wanted to cut my father a check for $3,000 as their way of saying sorry for the issues we had. Jerry informed me that I would have to sign a settlement letter before they would cut the check and that I would have to remove my review. I advised him that I would update, but not remove the review. After some back and forth I was told that they "are unable to execute the agreement while there are existing reviews about our company that are untrue or unfair. We will need the reviews taken down and an agreement that no such defamatory posts will be made before we can move forward with a settlement agreement. Please confirm your agreement and removal and we will prepare the appropriate settlement paperwork." Unfortunately they couldn't provide anything "untrue or unfair" that was said. I declined their offer to pay to take down review. STARTED OF ORIGINAL REVIEW: So very disappointed that I have to leave this review. My elderly father was so very excited about having a new roof put on his home and garage. One of the most important things when dealing with this company is to ensure that all promises and statements are in writing, otherwise it's a fairy tale. I spoke with my father the day after he signed the contract he was raving about the deal he got for a new roof ($55,000) and that he would get a rebate that he thought would be about $8,000 when he filed his taxes. There was nothing in the agreement about rebates, only a credit program he could file for to see if he was eligible. It has been going on 3-4 weeks plus since Erik S. Responded to my calls about getting the paperwork about the credit program and finishing the work on the house. The few times I did speak with him, I had to call from different numbers each time so he would actually pick up. I have called his office and left him and his manager messages. Even the compliance department won't return my calls anymore. The company left nails in the front boards of our house and a strange black stripe was left over the white siding where the roof transitions. For $55,000 I would think they would take care of these details and answer the phone. Not leave needed clean up inside our attic storage area. No matter how slick they sound, I would make sure you get multiple quotes before signing, and ensure everything they promise you is written down in the contract. Because once they finish and pass you off to the finance company they will ghost you, no matter how often you call and no matter how many voicemails and texts you leave them asking for help. read more

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The service from the entire Journey team was incredible. They were efficient, thoughtful and so easy to work with. The work performed was excellent. They installed a. Ew roof (which hadn't been done for more than 30 years) and installed rain gutters. The quality was top notch and everyone from the receptionist to the installers was incredibly friendly. read more

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Overall, the service provided by Nate was excellent! My mother's house was in need of a new roof due to leaking. I reached out to Nate and he came to check it out the next day. Once we came to an agreement, Nate and his team came out within days to start the roof replacement. We really appreciate Nate and how easy it was to work with him. We are happy with how the roof came out. Highly recommend!!! read more

I had a terrible leak and found out it was more than that. Vee came out right away and walked me through all the issues and possible issues unlike the other companies that had come out before. Once the work got started I was very pleased with professionalism Brad did all the paper works and was clear with everything I needed to sign including warranties. Unfortunately we had more rain than expected and push the project back but soon as it stopped they were here working. While we had a break my roof was tarped so I wouldn't get any further damage. So I was comfortable during the entire project. I would recommend Vee and Brad both. I'm happy with house my roof turned out. read more

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Learn from my mistake and look elsewhere! We needed our roof repaired--some leaking and water damage with our tile roof. A neighbor(with the same kind of roof, though slightly smaller square footage) had recommended a roofing company, and when I got no response at the number she gave me, I Googled the company name and my city, and the person who answered said they were "Journey Builders"--that should have been my first warning! She still said they could send someone out the next day to give us a free estimate even though they were not the company I intended to call. We met with Yepo the next day-- in mid-April. He was friendly and pleasant, and gave us an estimate--more than my neighbor had paid, but prices have risen and our roof was in worse shape, so it didn't seem too off. He asked when we wanted to start ("Soon; we know it will leak next time it rains"), and he started telling us they were already booked through late May, so we should probably decide soon. He asked if we would be getting other estimates, and we said yes. He then told us that the company was working on a job in a neighboring city and they could maybe save us some money if we could do a "job merge" and use some of the same crew and equipment for both jobs. He made a call to his 'project manager' and yes, they could do that, but they would have to come remove the tiles from our roof the next day, so we would have to decide that night.He also said that the majority of our tiles were in good shape and could mostly be re-used--they would not have to purchase many additional tiles. I should have trusted my instincts and resisted being pressured to decide right then and there, but we did. :( They did indeed come and remove all of our tiles the very next day--I realized afterwards that this was probably to prevent us from invoking California's 3-days to change your mind! The next week, Yepo showed up with Randy to "check the progress so far" . He mentioned to Randy that we had agreed to a 'job merge'--it really felt like it was coded language for them. Randy inspected the roof and then they told us that they would have to replace all of the plywood parts of the roof because it was damaged and/ or was not installed correctly--the price DOUBLED from the original quote. I felt like we couldn't have a half-finished roof, so we agreed: again, I'm sure that's part of the routine here. At one point, I emailed Yepo and asked for a detailed invoice: "what are you buying for my roof and what am I paying for? Can I have a break down of the actual charges? " (Note: I had just talked to TWO window replacement companies who BOTH provided that exact kind of detail) and I never got a reply. When he called ME because he wanted to come and pick up a payment check, I mentioned the email and asked my questions and got a BS reply about "NDA's with their suppliers and not being able to reveal the deals they were getting from these suppliers". By this point, I basically just wanted to be done with these people; but that night, I noticed that a hammer or something had been dropped through the ceiling and had made a hole in my roof closet, right above my shoes. (see photo) I showed it to Yepo when he came by, he took some pictures and said he would see when his 'guys' were available to come and fix it. I was told that the next step would be the final inspection from the city, then the company would come pick up final payment. I was notified that we had passed inspection a day or two later, at which point I started getting calls from a totally new person from the local office about when he could come and pick up the final payment. He suggested a time when I already had a commitment, but I told him my husband and I would both be available an hour after the time he originally suggested. Nevertheless, he called to say he was on his way when I was unavailable--and I reminded him of the time I had stated. I also asked if we would receive our warranty certificate after we gave him the check and he said "Not until you pay for the last bit of work". I asked for clarification and he informed me that I would be charged $1000 (yes, 1k) for the hole repair in my closet. I kind of lost it and said "you are charging ME $1000 for a hole made my YOUR workers?? Forget it! I will get someone else to fix the hole. I want to be done with this". When we met with this person a bit later, I expressed my anger with myself for agreeing to their non-detailed, inflated contract, but acknowledged that I had signed it and intended to honor MY obligations. He comped our permit ($500) and gave us our warranty. Since the work was completed in early May, we discovered all sorts of debris in our garage storage area and lots of roofing nails that never got picked up--so much for the "we make sure to clean up after ourselves". Does the roof look good? As a non-roofing expert, I think so. Was it worth what we paid? I doubt it. I do not recommend this company read more

Journey Builders - Ceiling hole--shoe for scale - Roofing Near Me - Burbank, California

To add to the previous comment about Journey Builders. After they removed the old shingles, the next day they replaced some of the woods. The next step was, an inspector from the City of Los Angeles had to check the work and passed it before the shingles were installed. 3 days later the inspector came back and checked the work on the whole roofing job, after he checked it, he said that was a great work. I could only posted 30 seconds videos, I wish I could post a longer one so I could show you the entire roofing job. Great work, great service, great price! Thank you Vee B, thank you Journey Builders read more

Our condo unit had the roof replaced and these guys were great. 3 years later, we had some issues with our ceiling drywall and they were responsive and took care of us. The issue was remedied inside and out. Highly recommended for your roofing needs! read more

Journey Builders are to be avoided. They gave me a quote, I signed to start the work and once they had all the shingles off my roof told me that all the underlayment needed to be replaced. During the quote conversations they were told the age of the roof and told us that we should expect 15% of the underlayment to be replanced - part of the first quote. So they remove the shingles and doubled the cost. They may have done a good job, but I really feel scammed. RUN AWAY FROM JOURNEY. A terrible experience that we will be paying for for years. read more

Ceiling started leaking during crazy LA weather. We found Journey through Facebook and they were able to squeeze us in. Mason and Brad were personable and patient working with my parents. They did a really great job! Very communicative and dependable. We appreciate them , their team, will definitely use them again. read more

Journey Builders - Roof after construction - Roofing Near Me - Burbank, California

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Our recent experience with Journey Builders for our roof replacement was stellar. Vee was most helpful in explaining the process, materials and pricing. They were are to start the next day which was great since we were expecting rain just a few days later. The workers were efficient, courteous and cleaned up after each day's work. We would not hesitate to recommend Journey Builders for a professional roof replacement experience. read more

Journey Builders - Before - Roofing Near Me - Burbank, California

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Excellent experience with Journey Builders. The project manager, Zack, was extremely professional and continuously kept us updated on the process. He pulled the permit on 1/30 and we had a finished roof on 2/14, maybe it would have been completed sooner if it wasn't for the atmospheric river that came through. Zack had his crew cover the roof to prevent the creation of leaks that would have appeared during the last torrential rain system. The job was completed in two days and they cleaned up the area thoroughly. Zack gave us a figure that was broken into several payments that we paid as a specific stage was hit during the process. The cost was exactly as Zack stated, with the only exception being the permit (price fluctuates from city to city) that Zack let us know upfront would be payable at closing. Overall - Excellent experience and I highly recommend their service. If all the project managers are like Zack, you'll be in good hands. 10/10 read more

We had a very difficult time finding a reputable roofer in Los Angeles. Frankly this is an industry where there are a lot of day laborers passing as roofers that simply come and put some tar on your roof and call it a day. This is why Mark and his crews were such a godsend. We effectively had our roof ruined by another roofer. Mark was straight with us and explained why we basically had to start fresh. He did so, and I couldnt be happier. It maybe took a bit longer than expected, but that is because Mark treats your home like his own. He never risked opening up anything he couldnt close before rain or bad weather, and he personally checked the roof every step of the way to make sure it was up to standard. I'm lucky to have met Mark, and would recommend him to anyone for any roofing job read more

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We needed to redo my parent's roof and had several companies come out. Mark at Journey Builders was the most professional. He explained everything throughly and gave me a good price. He walked us through the process and kept me up to date with everything. There were a few issues during the work but Mark took care of it promptly. The roof turned out great, I'll add some pictures. read more

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An absolute great company to work with! They were beyond professional and up front with the scope of work. Yepo took the time to make sure we understood the entire process and timeline and answered every question we had without making us feel like we were wasting time. The steps were outlined and their crew was equally amazing! I can't recommend these guys highly enough but if you're even thinking of replacing your roof - you won't be disappointed with this company! read more

DON'T USE! Very shady and scammy saleman, tried to charge me $20k for my roof deck when everyone else was proposing $5-7k. Tried to do some bs "if you don't confirm now it will be $5k more and will have to be in May" What scum of the earth. read more

Great job of replacing my roof over my garage very professional and completed within a timely manner.

They provided me a quote for a single story 4800 sq roof with some additional overhang (800). New underlayment only (for a tile roof). $59k, but then "discounted it" to $49k! WOW. I think half the problem is that people are financing this BS which then opens the door for inflated pricing. There is no way the underlayment and labor should come anywhere near that price. They should be allowed to make money, but this ridiculous. Please get multiple estimates. Just become a company says they only do quality work with quality parts does not mean that you should have to pay 200% - 300% above normal. *Update: They called me back and asked if there was anything they could do to make it right. It was nice that they cared to call, but I just did not enjoy the overall experience. Again, at least for me, I'm going to look elsewhere. read more

SHADY COMPANY, DO NOT HIRE! Their associate Nate came over and wasted my time with a bunch of sleezy sales talk, which is a red flag to begin with, just to fix a leak in the roof. After coming to an agreement on price he insisted I sign a waiver to allow them to fix any issue without arbitration. I was fine with that but when I asked for a specific time period, making sure it wasn't 6 months or something he told me it was fine. After signing he left. I get a knock on the door after 6pm and it was the same guy telling me they're denying the work. They didn't give a reason but told me how "transparent" they were. Obvious BS of course. I called their corporate office to get clarification and Tony said "we're being very honest and transparent" while doing neither. Beware, these guys are hiding something and it's never good. read more

George and Randy are an amazing team to work with at Journey Builders. The new roof was done exceptionally well and had no problems during and after the crazy CA winter rain in 2022. My slab foundation needed repair as well, Journey Builders made sure to cover everything needed to get the job done from demo, haul away, permits, and cleanup! Exceptional quality work is the end result you will receive from Journey Builders. The city of LA can take a while for permits to be approved but George does his best to check in every week and offers status check-ins to leave your mind at ease. Just be patient since it's out of the contractors' hands at that point. read more

Very professional excellent service highly recommended thanks you Mark, Brad, Brian. Work was done in time they also gave me a 50 year warranty for my roof . read more

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Work was very efficient. Mark our project manager was professional and easily accessible to us at all times.

Journey Builders was great to work with! Quickly came to give me a quote, they worked with me on pricing and started the job the next day! It was such a smooth process and Yero and Erik were both great to work with! Got this just in time for the next round of rain and no more leaks! I recommended them to a friend as well who is also needing their roof redone. read more

Journey Builders - New roof! - Roofing Near Me - Burbank, California

Received call from coordinator the morning of the appointment. Gave all details and info. he stated he would provide to the worker that would inspect my roof. Two guys showed up and stated they were from Journey Builders, but no names. Unfortunately, I had a leak from upstairs bathroom. He was more concerned with the leak then inspecting my roof. He then proceeded to tell me I had a pipe burst. I told him that would be incorrect because if it was the house would be flooded and it was a drip. He then asked what was going on. I told him I gave all that info. to the coordinator this morning and he was going to provide info. He stated no info provided. I repeated all info. again. They went outside and a few minutes later came back to inform me it would be a $2500 minimum charge without even taking the ladder off the truck or inspecting my 2 story house. You can tell he did not like a woman telling him he was incorrect. He had a bad attitude, which my property manager even stated the same. Quote was a joke!! Needless to say they were not hired!!! read more

Looking at repairing our roof as we were seeing rain damage inside the house after two years of rain in So. Cal. Put the request out and received a number of inquiries. Mikey was the first to arrive and assess the roof. I was wanting multiple bids, but felt confident in Mikey's assessment of the work to be done and the price was within our range. This was at 8 pm and by 7 the following morning his crew was ready for the demolition. Entire job was done in a day after the inspector came out. Amazing job. Highly recommend Journey Builders. read more

As a second time home owner I have been very cautious as to who I trust with my home after doing tons of research and asking friends, Journey Builders is truly the best in town, incredibly communicative and punctual. After coming and taking a look at my roof they gave me an incredibly reasonable price, They've only just started and have been nothing but consistent and respectful. Will be recommending and using for future projects! Thanks so much! read more

Mark D is a top notch project manager. Randy is an awesome supervisor. The crews were on time, rarely took any breaks, worked from the time they got there until sunset. The roof looks like it belongs on a brand new house. I would highly recommend Journey builders for any and all of your construction, repairs, and roof replacement jobs. You might find a lower price somewhere else, but you will not find a better crew to do the work. read more

During these crazy storms our roof was leaking and we called a couple companies to come out to give us a quote, Everyone came and just gave us a price but nobody took the time to tell us why it costed so much but the project manager Eddie from journey builders, actually took the time to explain the problem and how he was going to go about fixing it, I really felt like he cared, The price wasn't the cheapest but the quality of service, and work he provided was well worth it read more

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We shopped around before deciding on Journey. They were not the cheapest but you can't put a price on your peace of mind. Their communication is top notch. Everyday we received updates of the process and progress. Mark was great at presenting their value and all their documents of the reputable company. The biggest plus was that they offer financing. I will recommend them to everyone and anyone that needs their roof done. read more

Our roof was leaking due to recent rain storms and we looked for companies and Journey Builders was one of our options. We booked an appointment and subsequent to meeting with Zack, the project manager we decided to move forward with Journey Builders. In comparison to other contractors, their pricing was very reasonable. Moreover, one of the reasons why we decided to go with them was because of how detailed and informative they were about the project. They completed the project sooner than the expected time frame and the process was smooth and untroubled. Altogether we are very grateful and pleased to have worked with Journey Builders. read more

Journey Builders - Roof - Roofing Near Me - Burbank, California

These guys did a phenomenal job for me! I needed to get my roof repaired after some storm damage and they had everything done in the quick time frame I required! Truly impressed with the great quality of work as well. Not to mention the rate I got will keep me coming back for any further roofing needs. Shout out to my project manager John! Thank you guys! read more

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Mark is very professional, the work his team did was amazing, we are very happy with our decision, he went above and beyond. He was in top and update us daily, I highly recommend to use Journey Builders. Mark made getting our roof good experience. Thanks Mark for the amazing work. read more

Where do I start? Bottom line - Over promise and under deliver. I've had damage done to my house due to poor attention to detail and lack of quality like you wouldn't believe. Skylight damage, broken washer lid, security cameras, furnace, gutters and eves. Nails where I never had nails before in roof, eves and gutters and massive leaks where I never had leaks! All the leaking post "new" roof!! They had nerve to ask me for final payment without any plan or communications on when and how fixing damage. Avoid!! read more

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